Last night I had a flat tire and called my insurance for ERA. Loyal towing was the company who was…read moredispatched to assist with my tire change. The gentleman who assisted me said he would switch my flat tire to my spare tire. He proceeded to remove all the lug nuts and was having a difficult time with the last one. He used his tool and the one in my trunk. This individual ended up stripping the lug nut to the point where it was impossible for him to remove it. He told me I needed to call GEICO and switch over the call from a flat tire to a tow. He said he had to go and tow a different vehicle but that he would text me to inform me of any updates. This individual left my tire damaged, did not text or call. By the time I called GEICO I realized all the tire shops had closed for business. I had to contact "Back on Track road side assistance" they came out after hours, extracted the stripped lug nut with a special tool and replaced my flat with my spare AND put air in it, this company also had a lug nut to replace the one that was damaged. Literally everything I needed. Attached you will see the lug nut that was completely stripped. I'm so grateful for back on track roadside assistance, they were very professional and they were able to get me back on the road even after hours for a reasonable price. Thank You

Johan was awesome. he was friendly and quick. highly recommend him for all your roadside needs!!read more

Beware of this towing company one of the drivers came tow my car the driver put on the new switch…read morecable and broke it without saying anything when I took my car to the shop to fix another issue. They found out that was broken. repairs came out just for that was $250 loan now the company alpha brothers Towing won't take any responsibility with that and I will be taking them to court. If there was no star I'll put zero stars

Very prompt and courteous service. Kept in touch. Texted me pictures on pickup and delivery. Much…read morebetter pricing than the competition!

The only thing I see that needs improvement are the fact that they don't back up their drivers and…read morethey do not care about the safety of the passengers that the drivers are driving around..

Jamie was professional and courteous. The first company that Stalantis sent could not towi my truck…read morebecause they had the wrong equipment.

I had an unfortunate incident when a person threw a glass bottle through my winsheild when I was…read moredriving at a high rate of speed. I was unharmed but my winsheild had a hole the size of a softball in it and I was stranded about 1 hour from my destination. Max from Loyal towing showed up as my AAA tow service and I couldn't have been more grateful. Not only did he advise me that the place I requested the car be towed did not have a secure yard but he called his boss and arranged to have my car towed to the Loyal Towing secure yard in Sacramento and safely stored until I could have the windshield repaired. (They did not charge me to keep my car on their lot for two nights) The people at Loyal towing also helped me find a person to replace my windshield the next morning (safelight winsheild repair quoted me two days later and a much higher price) and the gentlemen who replaced my windshield was prompt, fair and just an all around sweet guy! Overall, the people here made a scary and unfortunate incident turn out alright. I'm very happy to share my experience if it helps this solid business. I encourage anyone who needs honest and professional help in the towing department to call the people at Loyal Towing.

Adj: Atrocious and Awful!…read more Really not sure how this place could have 4.1 stars on avg. But on a cold January winter day, one of our couple of weeks new tires lost air gradually and we had a flat. Thankfully, we were not on the freeway when this happened, but were on a residential street. Unfortunately, we were not within walking distance to our home or even close to our neighborhood. Nevertheless, we were so glad that it was a sunny and kind of warm day after quite a few rainy and stormy days, so at least we didn't have to wait in the wet and cold outside. I called my insurance company who sent Loyal. After over an hour, I was like, they said they'd be here in 45m, so I called our insurance back, only to find out that Loyal canceled on us w/o notifying us and our insurance co barely just found out and so they just rerouted the service order to another towing company! I was not a happy camper. Yours truly waited on the side of the road for most of this time by myself in order that a Good Samaritan, living in the house right where our car started losing air quick (thanks to my hubby for noticing, I'm not sure I myself would've noticed until it was really flat) could take my husband and my kids to my in-laws kind of nearby and borrow their (hardly driven) car (they are too elderly to drive to us for those wondering) to take the kids home and come back for me. Again, it was really a blessed day to have a flat b/c it actually was so sunny it got kind of warm, but after 2+ hours wait, the sun was starting to go down... Time is money so wasting my time = terrible value! Come to find out, Loyal is NOT even a local company, I know it shows they have a local address and number, but our insurance company directed me to a San Diego number when I asked for Loyal Towing's number to call myself and complain. I'm not sure that would do anything, but in any case, the only contact number we ever got was to a San Diego number where the central call center for Loyal is located. Lesson learned that if we ever need roadside assistance again and my car insurance sends Loyal, I'll immediately ask to have a different company sent. Thanks to all other Yelpers reviewing Loyal Towing who've also experienced terrible service (or disservice and no-service in my case), so others will know to avoid them like the Plague they are!!!

Jake was great, communicated his eta and got my broken down car loaded up fast. Had me and my car…read morehome quickly and even dropped my car perfectly into my driveway. I will be keeping his card on me and will be recommending him to anyone that needs his services.

My experience with Jake at Breakdown Buddy was great! Good…read morecommunication, competitive / reasonable pricing, timely and friendly service, and took great care of my vehicle. Hoping I won't need tow service again too soon but when I do I'll be happy to go with Breakdown Buddy again!

My car was broken down and I waited 3 hours for USAA to send a tow truck. After 3 hours, I found…read moreout that they weren't coming! I called Jami at Fast Service Towing, and he gave me a fair price, and was only 16 minutes away. He let me ride with him to the shop, and we had great conversation. He's punctual, thorough, and friendly. Great job!

Naqib was amazing. Answered the phone listed on this yelp page after a couple rings. Told me it…read morewould be 45 minutes and texted me a few minutes later and said he could be there in 20. My truck was stuck in between the driveway and the street and he helped me and my elderly father push it into a place it could be towed. He was very conscientious and safe and very polite. Whole thing was only $160 to take it a few miles. Thank you Naqib you were awesome!

Called them one night at 3 am Becuase of a dead alternator, the owner himself came out to assist,…read morehe gave me a 45 minute ETA & said that if he was a minute late the service would be compensated fully and I wouldn't have to pay ... he was actually there in 31 minutes ! Absolutely couldn't believe it ! Form the initial call to completion of service, the customer service made me feel like I was eating out , not dealing with a towing company! Never have i ever received such white glove service from a ROSDSODE AMD TOWING COMPANY ! He also informed me that he contracts with every major and most budget insurance Roadside , and motor clubs and can bill them directly ! Regardless his prices were the best in town that I could find by LOTERALLY over $150 HERES THE BEST PART!! THEY HAVE THEIR OWN MECHANIC RELAIR AERVICE AND PFFERED TO REPLACE THE ALTERNSTOR ON THE SIDE OF THE ROAD !! Mobile mechanic ! ORRRR just tow it to his yard and repair it there ! I was like what , no way ! Heck yeah ! And as I had come to expect thru our interaction that far, I felt I could trust him (which is saying a lot for trusting a towing company and let alone mechanic !!!) Hahaa ! But I did and wow ! He replaced the alternator for about the price of the labor alone for anywhere else I had called around to ot gauge the price he quoted me ! Plus he gave me have off the tow, for using his companies mechanic shop ! THENN BE TOWED IT TO MT WORK THE MORNKNG IT WAS DONE ! I absolutely recommend Immediate Roadside Service to ANYONE VEN IF THEY DONT NEED ROADSIDE SERVOCEAT THE MKMMENt ! I just make sure they have his cards ! Lol

They are awesome! I called for a jump start and the guy on the phone gave me a 35 min eta and the…read moredriver was there in less then 30!! So rare with roadside company's