I Really Appreciate the Care Quality I am Receiving from Wound Care…read moreto House Keeping, The Whole Team here is like a Symphony and Each One Is a Rockstar at their Instrument! The CNA's are so kind and professional. They go out of their way to make sure I have everything I need and ask for...Reminds me of "Old Fashioned Quality Service With a Smile" Nurses are So Wonderful and Taylor, their Concierge is just a Cut Above the rest, She has been So Good To me. The Snacks and Meals are good too, The Lunches look like it's Dinner You won't be hungry here... I feel very fortunate to be taken care of by the team of qualified professionals here. This my second time here and I must say that it really doesn't get much better than this. Thank You,

My dad is up there for going on 4 days seems to be a good place. The little tv wasn't working but…read morethey called a maintenance guy to fix it. The nutritionist was very helpful and let us k ow there was a paper explaining policies, etc I would give it higher rating if it was warmer in rooms and small bed tv wasn't working.

I'm leaving a review with the hopes that some of the amazing staff or family members might see…read morethis? What happened to the home was truly devastating and cruel. I was not able to get any contacts for the amazing caregivers for my mother Phyllis Penticoff. I truly hope that the owner is held accountable financially and legally for his actions. Having one day to try and find your loved one a new place to live is just devastating for all of them!

It's always hard to have a family member that requires Assisted Living, but if you are in Redding…read moreand you find that this is a situation you need I would recommend A Touch of Heaven. The facility it's not too big , it has a home like feel and the staff knows everyone. The care we received here was exceptional. The manager Sarah is very easy to connect with and communicate with. The caregivers truly care for their clients. If you are looking for something with a lot of organized activities and programs this may not be for you. If you are looking for a quieter home-like environment it may be perfect.

Had elective surgery there. Their staff was super, super kind and helpful through the day-long…read moreprocess. Very professional and clean - yeah, I know that's to be expected at a hospital, but you know there's a big difference between levels of 'professional' and 'clean', and I'd say this hospital definitely ranks best out of the 6-10 I've been encountered in my life. My surgeon said he can't do as many surgeries in a day at this hospital compared to the other one in town. At the other one, patients are pushed through a lot faster -which he likes - but he understood that from the patient's perspective it's probably better not to be ran through as quickly. Personally, I LIKE to know I'm not on a conveyor belt for surgery, but being cared for in the best way. I'd choose them again. Kudos to everyone who is patient facing at Mercy Medical!

We came into the emergency room at 10:40pm and we are still sitting here at 3am. No one has given…read moreus an update and most of the nursing staff have been extremely rude to other patients. When I asked if I could get a pillow for my wife and I, I was literally told to go look for it myself. None of the staff takes any initiative and the only way we have made progress through our visit is by us asking the staff to do things. For example we were told that we needed to wait for an ultrasound review. After waiting for 2.5 hours, we asked if they knew anything and they were like... oh yeah we've known for a bit, everything looks fine. Seriously? You didn't think it would be important to tell us that? It's the only emergency room around, but that's no excuse for the absolutely horrendous service/care we've received. There was one male nurse who was very helpful, but he's the only positive part of this experience.

Ms. Springfield has been such a great provider! She's compassionate ,takes time to ask questions,…read moreand is reliable and thorough. Not only that, Austin provided the best blood draw I've ever had. Great bedside manner, nearly painless and it healed super quick!

I honestly don't know how they consider this concierge care. Each time I call to get in they inform…read moreme the next available appointment is 4-6 weeks out.

Horribly horribly run office. Went in with my wife just to get a simple referral that her…read morespecialists wanted but we needed hilltop to do it. Had an appointment, sat in the lobby for 30 minutes, then sat in our 'room' for just shy of an hour. Doctor finally came in and said they "forgot" about us. A few weeks go by, wife needs to go in again to get a referral to the next place we have to go in the chain of specialists, appointment made, wide sits in the waiting room for 1hr and 40 minutes over the appointment time. All to get a referral both times. Quite literally needed to speak to a doctor for less than 30 seconds on both occasions. What a joke of an office, wow.

My daughter was having ear pain and a slight fever so I wanted her to be seen, was told it would be…read more2 hours before we were seen and it would be better to come back later around 130pm (3hrs later) but I stayed. Then because my daughter had a temp of 100.1 the provider said we were not allowed to wait inside. Was told she would need a Covid test and flu test before being seen.. Covid test was supposedly positive so we were then turned away. Did 2 Covid tests at home and both were negative! Went to ER and my daughter had a ruptured ear drum! Thank god for ERs because urgent cares in this town are horrible! To top it off another pt got a $300 bill because they did not tell her that her insurance was out of network! Horrible service! First and last time I'll be going here. Also nothing online about insurance, so I'll post a picture of what they had taped on the front desk!

We called ahead of time to see if they had any availability and didn't get a clear answer. Upon…read morearrival the doors were locked and nobody would answer the phone. The hours online and on the doors say open. If this is for a lunch hour potentially then why the fuck isn't it mentioned ANYWHERE. Maybe add this somewhere to not waste peoples time. After we FINALLY got to go inside and speak to a human they said they were full for the day but have absolutely no patients here and the parking lot has not had anyone arrive in over an hour.

First and only time i will be going to this clinic. I went in for a sinus infection and was one of…read morethe first ones in the waiting room and one of the last to be called back. It took well over an hour and it got to the point where even the lady at the front desk had to go check why i hadn't been called back yet. Once i finally got taken back i was in the room for not even a full 3 minutes with the Doctor Justin. He wouldn't let me finish a sentence and kept talking over me as i was trying to explain my symptoms. He told me he was prescribing me an antibiotic that does not work for me as he was opening the door to leave the room. I explained that I've taken it many times before and i no longer respond well to that medicine. All he said was "thanks for letting me know". He did not explain or say anything about the alternative medicine he would be prescribing to me. It then took the office over 6 hours to send my prescription to my pharmacy. I had to call them 3 times asking them to push it through because i was in pain and needing my medicine. I just kept being told that it would "only take a couple hours". Finally once i was able pick It up is when i found out he prescribed me something completely different than what he told me in person in the office. Overall i felt extremely dismissed and unheard. I left extremely upset.

Katie is a rock star, no better health care provider will you find. How ever her receptionist, if…read morenot on drugs acts like a teaker, rude, and mean. Like she is doing you a favor by helping you. Love Katie, will never go back because of her..

Have to say I agree with both the others reviewers on various, but not all, points. First, while I…read morethought the receptionist, Sheree, seemed very nice, she was smoking when I came up to the building (and it was in the middle of a very dry summer right by the bushes.) On principle, since I was desperately trying to find a "holistic" provider since reallocating from Washington, this alone should have deterred me. But, I decided to give them a try even knowing that they would not accept my Blue Shield insurance. I made my decision in large part because as Sheree said, "if you are healthy the top end of a visit each year will not be much more anyway". Yeah... Like the other reviewer said-buyer beware. I had my visit, but then found out that if I were to do a PAP smear through their office, it would be just shy of $150.00 or, if I went to a preferred provider and had them order the test it would be "0". No brainer, right? Even when I shared this with Sheree she said, yes, go to the free place. She ended up denying this however, because when I went to get my birth control pill filled from Katie, the owner and nurse practitioner, she said, no way would she order me more than an emergency supply since I did not use her for the Pap smear!!! As I write this, almost a year later, I am still in shock and deeply horrified by this, As I said to her then this is extortion-plain and simple, and from a medical provider no less, unbelievable and 100% true. She then had the audacity to write me a letter dismissing me from her practice. Of course, i never would have returned anyway and still can not believe this person remains in practice. I could fill a complaint with the medical board, but, due to life's time constraints, I have not yet done so. Jaw dropping, unethical service. If anyone has any recommendations on a competent, ethical preventive, holistic MD, FNP or DO, would love to know names.