One star for convenience if you are staying at the Shawnee Inn and because the atmosphere and view are really nice.
Otherwise, I wish I could commend this place, but I can't. Everything started off fine, but just kept going downhill. My husband, daughter, and I were seated immediately and only waited briefly for our server. We weren't offered a kid's menu, and I later realized there was one listed online. The Philly Cheesesteak that was listed on the menu (and online) had a V next to it indicating that a vegetarian version was available. The server said she believed it was a typo, but she'd go check. My backup plan was the margarita pizza.
We received waters and bread quickly and after that...nothing. And then more of nothing. No check ins or water refills or offers to get another drink. Ever. For the rest of the night. The toddler started getting antsy. My husband and I exchanged confused glances because the food was taking a really really long time. Both of us are pretty patient about waiting for food, but this was an abnormally excessive wait for a restaurant that was only moderately full.
We finally got our food and it was a huge disappointment, especially for the high prices. My pizza was not a margarita pizza at all, but a long rectangular square with cheese (maybe cheese?) that looked like it came from an Ellios box. My husband's pan-seared chicken wasn't seared and tasted bland. I am a huge pizza fan and am not hard to please with most pizza, BUT this $12 slab tasted like cardboard and was of worse quality than the aforementioned mentioned Ellios (of which I could've gotten four boxes for the price I paid). The fries were good, which was a relief.
We finished eating and then...nothing. A couple who sat down ahead of us got their food and commented on how long ours took and left. Eventually, a friendly staff member did come over and talked to our little one and cleared the table. The server came by with the bill but still no check ins. I was curious about dessert because it wasn't on the menu and no one offered a dessert menu. My husband and I joked that dessert was out of the question anyway, because we would be waiting all night.
So, this place has convenience and potential, but poor customer service, subpar food, and high prices. You're much better off hitting Gem and Keystone instead. read more