10/5 Peter Romano greatly helped me when I picked a cooktop that was out of my price-range. Not…read moreonly did he help me select one in my price range, but also helped me found one that was on sale, and had more features than the one I was looking at. Thanks again!

Plesser's treats you like they are glad to have you as a customer. They provide great value in…read morepricing and efficient processes for setting up your order. I found it extremely pleasant to work with Jacob Dahan.

I saw Andy's post on Facebook about open box appliances opening in the Riverhead outlets. My…read morehusband and I had been searching for a very specific refrigerator and slide in range. We were surprised to see most of the appliances were in excellent condition and found the exact slide in range and counter depth LG Max zero clearance refrigerator. We have been searching sales for quite a while and ended up taking a chance on these appliances. We typically buy our appliances and add extended warranties. For the price, we decided it was worth the risk. We ended up getting exactly what we wanted. The refrigerator was literally brand new with only one minor cosmetic blemish. The stove was not as perfect but was a great deal. Andy was helpful and even assisted the delivery driver. I was surprised to see him on the delivery. The items were carefully packed and well worth the $50 in the delivery fee.

From the owner: We are a Major Appliance Store located in Riverhead, NY 11901 (215 Tanger Mall Dr) . Scratch and…read moreDent appliances are appliances that acquire a scratch or dent when leaving the factory or during customer deliveries. Due to this, they're heavily discounted, even though they work like new! Which means you can get a fridge that is basically brand new, yet might have a little scratch or dent, for almost 60% off what you would pay at the bigger retail stores! All appliances come with 1 year free warranty, and each appliance is tested before even leaving the store. We offer credit, delivery. We are committed to 5 Star Service, so please let us know how we could help you with your appliances needs!

Friendly and helpful sales people. I would definitely go back to them again good selection of…read moreappliances

A thank you letter to GALLO APPLIANCE will tell you exactly how great they were!…read more This note is long overdue & I'm sorry it's so late. We can't thank you enough for all the work you did making sure we received the perfect dishwasher for our needs. I came home to a beautiful surprise, the dishwasher was installed and ready to go. My husband said, the installer did a beautiful job and was awe of his hard work ethic with the delivery and installation process. We just can't take for granted the work involved with removal of the old & new; hauling it down the stairs and to the truck and all the back & forth." As for the dishwasher, You helped us make the perfect choice. We thank you for making this purchase all too easy never leaving my home and making the changes to suit our needs. You have a very special interest in making your customers happy and we are most grateful!"

I definitely would recommend this company. I needed my Kenmore 100 series dryer looked at and Bill…read morecame to the rescue. Luckily he happened to be in the area and he could get here in about 10 minutes. Very professional and definitely knows his job. He's thorough and explained what was wrong without trying to over sell services. He showed me inside the dryer and ended up doing a full cleaning. Reasonably priced too. I would definitely be keeping him in my list of repair people.

I am so grateful for the referral from a neighbor to call Bill Hughes Home Care Appliance Services…read more If something in your home isn't working right or breaks, make this your first call. Bill is highly skilled with decades of experience. He has fixed multiple appliances in our home over the years. Washer, dryer, dishwasher and refrigerator. His pricing is fair and his response time is good. If there's a reason he can't fix it or get to quickly, you get an honest response and direction on what to do. Make this your first call when you need help.

I called to ask about defrost on my whorlpool not working. He told me the drain was plugged and how…read moreto fix it without coming and taking my money. Very reputable company.

From the owner: At Raynor Appliance Service your satisfaction is our #1 priority. We service all makes and models,…read moreso no matter what the problem is, you can trust us with all of your appliance repair needs. We are licensed by Suffolk Consumer Affairs 53451-AR & give a 1 Year Guarantee on Parts & Labor Please note we do not service Samsung Phones. We do not sell parts. We do not work on commercial appliances. We do not work on air conditioners. We do not service microwaves. We do not service small appliances (toasters,friers,bar-b-ques, razors). We do not service ac's or heating systems. we do not service range hoods. We service high end major appliances. Call today to schedule an appointment. License number: 53451-AR

Made an appointment online requesting the afternoon on a specific day. Received a call a couple…read moredays later saying that they would not be in our area on the requested day and that they had to reschedule. When I asked if they could let me know whether morning or afternoon was available on the other days they presented as options, they said that I would receive an email with a two hour window the day before. I said that I can't just sit around at home all day waiting so I need to know if it's at least morning or afternoon so I can plan accordingly. They said they can't commit to either morning or afternoon. So I told them that we would find another company to assist us

The job was not completed as promised. The company charged me $600 for 2 men to come out and…read morereplace a WASHER DRAIN HOSE. Before the job was agreed to, I explained that the washer had been pulled out to fix a dryer vent issue and the company assured me that the team would be putting the machine back into the closet where it lives. They told me this was standard and not a problem - so I agreed to the price. (It's a big machine to move.) The job was completed in about 30 minutes. The 2 men were unable to return the unit to it's closet where it was supposed to live. (It was too heavy for them to do.) They left the unit IN THE HALLWAY and said I could followup with the company to correct the bill. I called multiple times to get the correction and they never returned a single call to me. Every time I called and got a hold of someone, I was told that "technicians" were disputing my claim? I SENT PHOTOS OF THE UNIT LEFT IN THE HALLWAY! And multiple times, I was told they disputed the claim. The job was not completed and I had to hire a new team rehouse the machine. WHO DOES THIS?? They promised the job to be completed and then when it wasn't, made no effort to recompense. $600 to replace a washer hose and leave it in the hallway. And then they take the word of their technicians over picture evidence. I'm sorry I chose them.

I bought what looked like an almost new Samsung gas dryer for my daughter at the end of 2025. The…read morefemale staff was accommodating and all appeared good. Just after their 3 month warranty, the machine broke. i contacted the store and to say they were rude, below unprofessional and accepted ZERO help is a generous statement!! They told me they have NO responsibilities and the problem is NOT theirs! RUN don't walk away from this store and their lack of any customer service! If this review saves 1 person from getting hurt by their business practices, it was worth my time in writing it!! I can never recall writing such a NEGATIVE review!!! Save your money and the statement "you get what you pay for" rings true!!

Purchased a Refridgerator that was installed with a door misalligned enough that allowed cold wair…read moreto escape. Reds Appliance made me go through the manufacturer for repairs rather than sending someone out to fix this install issue. This took a lot of time and frustration back and forth with the manufacturer.

BUYER/SHOPPER BEWARE!!!!!!…read more My opinion here shouldn't count. I say that because I ordered a range from here, and they placed the order. I'm used to someone placing my order with me on the phone, in person, or I do it myself online. I spoke to the sales manager Robert, and he took my info and said he'd call me back, and I didn't hear anything back. I received an invoice about 2.5 hours later showing the order was place, however, it did not include the warranty that we'd discuss on Saturday. Once I looked over the invoice, I tried to contact Robert, and there was no response. I left a message, including my name and number, and there's been no contact. I tried again on Monday later on and was again transferred again voicemail. I did not leave another message. I hung up, called back, and spoke to someone else. They added the warranty to my invoice. A few hours later, or perhaps the next day, I got an email advising me that the range is damaged and they are unable to get it. I asked if there was any possibility that they'd be able to get it in the future. I have not received a reply as of today 6/7/24. I also wanted to discuss my invoice, and was unable to reach the sales rep. I read that Plessers was family owned and they care about their customers. That is a lie. They care about their commission. I am a sales person, and my focus is ensuring that when I assist a member, I let them know that I am here should they have any questions. In my opinion, when you place an order for someone, be it a 150K or 3K, follow up with a phone call to go over the invoice prior to charging them, in the event they have questions, or might need to add or remove something from the order. Everyone deserves a chance to be heard, and everyone deserves a chance to change their mind. Not that I was planning to. I would not recommend. PS. I received an email (probably automatic) the email asked me to leave a review so that Roberts manager can see he's doing his job. Well, I hope his manager sees this. Because he failed on many levels.

I purchased an AGA Elise Series range from Plessers approximately one year ago, a nearly $13,000…read moreappliance. It arrived defective straight out of the box: one of five burners did not function at all, and the oven preheats at a fraction of the expected rate. What followed was a year of frustration. Plessers initially dismissed my concerns and directed me to the manufacturer, Middleby. Middleby directed me back to Plessers. After considerable back-and-forth, Plessers arranged a repair visit, but the technician arrived without parts. Weeks later, a second visit. The burner still did not work. The repair technician himself advised me to request a full return and replacement, as the unit should never have shipped in this condition. Plessers refused. When I disputed the charge with my credit card company, Plessers contested it. After that, they stopped responding entirely to my letters and calls. It took months more before they arranged a third repair appointment, at which point the technician again arrived without the necessary parts. One full year later, I have a $13,000 range sitting in my kitchen with a non-functional burner. I have received no resolution, no accountability, and no meaningful customer service only rudeness and stonewalling at every turn. I would strongly urge anyone considering a major appliance purchase to look elsewhere. Plessers' conduct after the sale has been, at every stage, deeply disappointing. I would not wish this experience on anyone.

Very difficult to work with, very disorganized. Left 3 messages before finally receiving call back…read more4 days later, couldn't provide any status, couldn't look up status or any timeline. They need customer service training and to have a clear process. This unfortunate incident was completely avoidable.

always very helpful in helping locating parts that are hard to find…read more very polite and always listenens to your questions i would rate this place a 5 star

I bought a part from Suffolk Appliance parts. I opened up the washer and then realized it's not…read morethe part I need...but in the receipt "no refunds ". So I'm not happy...it's a 25$ part. Unopened. Unused. I guess I should have opened up the washer first... but then again, I wasn't aware of the no refund, no return policy till I had the receipt handed to me. And the guy assured me it's the right part. Well, turns out he was wrong, and I'm stuck. So... Not happy to loose 25 for nothing.