The service department is horrendous. They schedule an appointment then state they can't see you when you arrive due to being backlogged. Rescheduled for the following day. Before giving them my vehicle, I was clear to the service department rep. that I needed my vehicle returned to me before the close of business. It was going in for an initial diagnostic for a check engine light. While we were checking in, three recalls were addressed. They had my vehicle since 0920am and I did not hear from them until the close of business. I was livid. I asked them what they found out pertaining to my light, she stated that the engine light was on and they needed to run a full diagnostic and it would be $153.20. I knew the check engine light was on, and it made no sense to me why I'd bring it in to have them just look at the light and tell me that "yep, the check engine light is on". She had no other information. I told the rep to send the courtesy Lyft because I'm picking up my vehicle. She said my vehicle wasn't ready because one of the recalls needed to cure for a few more hours. Again, this was negligent, as I reiterated that this vehicle needed to be completed BEFORE closing. She spoke to the mechanic and said she'd leave the keys at the front sales desk. I went to pick up my vehicle arrived at 6:34pm and I asked to speak to the manager. The service manager and general manager were gone. The sales manager took down notes and apologized, offered to fill my tank up with gas when I returned and he will have the service manager contact me. The next day I receive NO call from anyone at FORD. At around 2:30pm I received an email with a more detailed report of the initial codes they read. Over 24hours later!!!! Lastly, They wanted me to pay the diagnostic fee to get more detailed information. This company/department is a joke! I called around and for a full diagnostic it's less than $99 at other well reputable places. I'd highly suggest looking around before getting any work done at this dealership. This is not how you do and keep business. This is complete unprofessionalism. I'm disgusted with the service and management at this facility. It was a waste of my time, energy and money to even interact with this company. I will not recommend them nor will I advocate for Ford any longer. read more

ZERO STARS! Stay away from this place. I went through the process of purchasing a used car off of them and it was awful. I was told a price on the car and I informed I would be coming that evening to check it out. I get to Rivertown Ford and they "can't find the key and can do nothing for me til tomorrow". My total drive time there and back home was 3 hours. The following day, they raised the price of the vehicle by nearly 3k. Frankie, the "sales manager" says he won't honor the previous offer as it "was an error". I was given the price over the phone and online but they refused to honor their word. Well, several hours pass and all of a sudden we can go back to the original offered price again. The email I received stated "doc fee is included in sales price". But guess what Frankie does? He adds a $999.00 doc fee extra instead of including it in the sales price as it was told he would do. I have the original email in which he states this and will keep it for anyone wanting to see just how bad this dealership is. I have never experienced a business so unprofessional, unethical, unreliable and unfair. If you're think of going there DONT! read more

I dropped My truck off for a 40,000 mile service appointment at 0800 this morning; 1 hour prior to my appointment. After waiting all day with no vehicle I arrive back to the service department and am told they will check the status and ask me to have a seat. After waiting 20 minutes I approached the desk to ask another rep the status; come to fine out my truck has not been touched nor moved since the drop off. Not the first time i have had to wait but just utterly disappointed in the lack of customer service. Will not recommend this dealership in any capacity read more

This is an update from a previous experience two years ago.The lack of customer service from the service department is unacceptable.After numerous attempts at giving this place another chance we are finally going to corporate.My husband took his truck in for a recall when he called the woman who he made appointment with she told him shes unsure of the cost and my husband told her its a recall it should be free.His truck was there for two days. Which was supposed to be one day but they had issues..Thats fine whatever as long as its fixed.When he picked it up he got to work and went to get out of his truck and realized his door handle was broke.He called his service rep(Mark who apologized)and he made appointment for him to get it fixed.Now the issue I have with this Ford is they take forever to get cars fixed and don't call with updates.This was an issue two years ago and continues to be.I refuse to take my explorer here because of the issues I had two years ago and I goto Lagrange to Mike Patton its wayyy smaller than Rivertown but the customer service is what a Ford Dealership should be.We had to take my husbands truck in for transmission last year and we were forced togo to Rivertown and we had a rep named Mark who is the Ford standard and its because of Mark that my husband continues to goto Rivertown.I told my husband I feel Mark is and will forever be in a lose lose being at that dealership because the maintenance department is slow and the mgmt doesn't appear to give a crap.I have been to 8 different Fords across the Country and have never had issues like I do at this Ford.My Grandpa retired from Ford our family has Ford stocks were a Ford family and this dealership makes it extremely hard to be loyal.I am amazed that my husband didn't receive a call from service manager about the door handle.IT SHOULDN'T BE MARKS JOB TO TRY TO APOLOGIZE FOR THE DEALERSHIP!!!! NEVER NEVER NEVER in all the the different dealerships with all my different cars did I have to call for an update.NEVER NEVER has my car taken longer than told and not offered a rental car.I said this two years ago that I would not purchase a vehicle from Rivertown and I kept my word because I went to Mike Patton in Lagrange.I truly do like Mark and he is the true Ford experience but he can only do so much.I feel bad for the non military here because your stuck with this dealership goto Lagrange its worth the drive.Don't settle because you think its your only option.The best advertising for a dealership is their maintenance department because if you treat the people right you build relationships with them and they will then become loyal and when that car breaks or they want a new one they come to you.Something so simple like an update on your vehicle or a phone call from service manager apologizing for your vehicle being damaged from someone there.A simple offer of a loner car when its taken longer than the dealership expected.Jc Lewis in Savannah took longer for a recall on my previous explorer we were called several hours before they closed said that they are having issues and told us to come get a rental car from them.We showed up to service department and they told us to wait that the manager wanted to speak to us and we were confused as to why and he comes out and apologized it was going to take a couple days and handed us free oil changes.We tried to refuse them and he wouldn't back down.I never used them because I wanted to give them my business even if it was a little oil change.The attempt was way more than enough I was happy with being offered a rental car.I didn't get mad when the rep called me and told me my car would take longer so its not like they were trying to put out the fire.I get that the dealerships are busy and esp with recalls they have issues.I never wait for oil changes I drop off night before and tell them to take their time.So its not like were difficult customers demanding all these outrageous things from a dealership.For the owner of Rivertown or overall Manager maybe fire Service Manager and promote Mark to Service Manager Thanks again Mark for caring about giving customers the Ford experience pretty sure hes the only one at this dealership to care... read more

I have been going to Rivertown Ford for well over a year because I liked the service guy that I worked with Mark. The last time I took my truck in to get work done they improperly reinstalled my secondary radiator, and due to that, has cost me over $1000 in additional damage. They completely forgot to install several mounting bolts. They do not have properly qualified technicians working on diesel engines. And if they say they do they need to get retrained. The customer service is good but overall service is horrible. I don't recommend this place and I will never go back. read more

The 2 stars that Rivertown Ford has earned is overinflated. It's more like one. Heads up to new customers: 1-An appointment in the service department means and appointment to check in. Your car will be seen five hours later. Maybe even the next day. 2-Don't let the manager tell you this doesn't happen often. According to Yelp it's a regular occurrence. 3-There are other Ford dealerships. You may have to drive a little but they have way better ratings which is probably a sign. 4-Finally, the only department that will answer the phone is the sales department. After that it seems like they don't really care Update......took my car back in for an appointment after I was notified that the part had arrived. Different day, same story. They can't be bothered to call and tell you anything even after saying they will call. The car was ready 2 hours after they said it would be. Did anyone call me to tell me it was finally ready?? Nope. I hear there is a great dealership in Lagrange though!! read more

Brought my Car in for a Oil Change and it took about 5 hours. I ask the person who checked me out if i should make a appointment for my other car and he had stated "no we are never busy on weekdays just ok the weekend cause everyone's off work" so i went in Monday and of course the person says "you can drop it off and get it before we close". Now on the buying side still bad I was walking around looking at cars for about 45 mins and no one came out to greet me and ask me anything. Walk in and seen about five sales people texting or watching videos on their phones and then a worker seen what i seen and then said " heads up people we got people walking around let's get out there" Update took other my car in and was helped by Aaron L. Awesome Advisor super helpful and didn't try to recommend anything i didn't need. He advised me on a major issue and we are working it out now. Much better then my last Saturday experience. Highly recommended Aaron very down to earth and shows passion about his job. Also very knowledgeable about maintenance. Excited to work with him again. read more

Kenny at Robertson ford has gone above and beyond to help take care of my vehicle. High quality service

Been several months and no one ever reached out to me to rectify this horrendous display of what they call customer service

Still the best. I have always had great service. Scott always goes above and beyond. I was concerned when the warranty expired but Scott was able to get the repair covered anyway. read more

The GM of Rivertown Ford, Lloyd W. Steeves II General Manager, seems extremely interested in helping after bad reviews hit. Not before. He didn't see fit to even respond to the message I sent to him asking for help. And I did send a message via Rivertown Ford's own messaging system. read more

***Service Department Review*** If I could give this department 0 stars, I gladly would. -Called Rivertown Ford to schedule recall maintenance and they said "come on in". Apparently that is a default answer, and they don't actually check if they have specific parts before you come in for service. -Arrived and waited for about 10 minutes before being acknowledged. -Once greeted (finally), I had to furnish keys so they could have a look and take VIN number. They start inputting information and leave a few times for God knows what reason. -Guy comes back to tell us he is still unsure if he has the part. WHAT?! Then what was he leaving all those times for? To check his Facebook? -Finally, a mechanic takes the keys and says quite "confidently", "gee, I've never done one of these before"....WOW, that makes us feel AWESOME. - 3 hours later we get the phone call that the car is finally done. ...Definitely going to a different Ford dealership for service next time! read more

Called for a quote on replacing rear Wheel Bearing for a 2013 Ford C-Max SEL. First time, was told someone would call me back. No one did. I followed up, and was quoted over 700 dollars. Sears Auto has quoted me 300, for the same exact thing, using Motorcraft Parts. I don't understand the discrepancy. The parts are less than 50 dollars, and every place I have contacted quotes 1.2 man hours to swap out the Rear Wheel Bearings. I will never, ever bring my vehicle here. This kind of thing just shows that the service department is out to milk customers for as much money as they can. There are better Ford Dealerships within 30 miles; go there. read more

If I can give zero stars for this dealership, I would unfortunately I cannot. I am making this review on behalf of my dad. He brought his truck into the dealership to get a lane camera. Diagnosed Ford had a truck two days after they promised it to my dad and at the end they told my dad they could not fix the problem and they cannot figure out what was causing the issue so they told my dad go to Safelite and see if they can figure it out so you're telling me that a Ford dealership with Ford certified technicians could not fix a Ford truck and they still charge my dad the extended warranty deductible even though he did not fix the truck he still got charged for seven did not fix the truck. I am also a fellow technician since my dad had a Ford truck and a Ford problem. We thought the best solution is to go to forward when we talk to them ask them what are the issues and when I'm diagnosing a vehicle I look for fault codes in the computers of the truck Ford said on a recorded line with me. There was no codes, but they still need to place the camera. That is not a diagnostic. They did not diagnose the truck in my opinion they simply just got money and told basically told my dad to piss off and good luck out there so I hope whoever sees the survey reaches out so we can find a solution because honestly Rivertown Ford you owe us deductible back because my dad should never been charged for anything if the problem was not fixed read more

I have to go with a 2.5. This experience was stressful followed by good. I don't want to trash everything they did because forgiveness is warranted. It all started with the recall on my 2012 Ford Focus, which is colossal mess that big Ford has put many dealerships through. If you don't know there is a national recall on many 2012 Ford car clutches. It is a terrible process created by Ford not by dealerships. The clutch slips and stutters and shuts down. The first solution is a reprogram, if the reprogram doesn't work (which I haven't heard it doing very often, but I'm not a mechanic) then they order you a new clutch. The clutch is on an 8 week back order, at which period of time you're out driving on this dangerous clutch. Once again not Rivertown Fords fault. I say the clutch is dangerous because I have experienced it first hand. Without exaggeration there were times I was at a stop sign and the car would lunge forward. Pretty scary but Ford I guess is going their best. With the recall work you get a rental and they fix it for 2 days. I was in a bit of a spot because my clutch went out at the gate at Fort Benning. I managed to get it going and limped it to RT Ford. They managed to make an exception and get me in on week 7 of my 8 week wait. That was great. And I got my rental and they had the car back to me in 2 days. Once I left RT Ford I noticed my windows were not working correctly and the car had a terrible sound coming from it. I took the car back the next day and was told that they would investigate. Upon investigation they found that the clutch can destroy a wheel bearing. I was told I would get the car fixed, and took their complementary shuttle home. This was on Monday. Tuesday evening I had to call them to find out what was going on. I was told that the bearing was not in stock and had to be machined, it could be ready tomorrow. Tomorrow came and I had to call back again to find out what was up. I was told another bearing was broken and I would need to wait again. I was going out of town and needed a car. This part is where the 3 star rating comes in. I was calling all day, and being passed around, put on hold, told I would be called back, sent to voicemail, and dropped even on a few calls. It wasn't until I got home from work at 4 and finally was able to get a hold of another vehicle that i was able to head up there. I was unable to get on the phone with a person who could tell me what was going on for the entire 25 minute drive to the dealership. I actually drove into the maintenance bay still on hold. I got into the service department just before they closed and was a little angry. I spoke with the service manager. Upon telling him the situation he set me up with a rental, apologized, and made every attempt to accommodate me. To include doing the service at no cost. I was contacted at one point about a negative yelp review I posted, which made me feel a little uncomfortable, but I did post a little too strongly. The entire experience could have been avoided with a little more communication. I know the service department is busy but there should be a balance. As a customer it shouldn't take me having to drive up to the dealership to find out about my car. It shouldn't be so hard for me to get in contact with someone there. Thank you for all the great work on the car. It runs great again. read more

I bought a 2020 Ford Ranger about a month and a half ago. They told me they would mail me the paperwork & a check for the sales tax so I could get my tags. The check was payable to the wrong county. I went back to the dealer to get my running boards put on (several weeks after they were supposed to be done) and they were supposed to give me the replacement check that day. They didn't. The salesman was supposed to drop it off to me the next day. he didn't. Then the next week. He didn't. Then he said they Priority mailed it (no tracking info given). A week later I still have not received it & my temporary tags expire tomorrow. I called & they put me on hold then disconnected me & never called me back. Now I have to pay over $1000 out of my pocket to get my tags. And in the paperwork it says any refund will be sent to the lender and applied to the principal - plus it takes 90 days! Additionally, they charged me over $1200 for a tail light - never told me how much it was going to be in advance. I was going to buy a new Ford Maverick when they come out in September - but not from this place! read more

This is possible one of the worst dealerships I have been to. The customer service is terrible.i bought a truck for 28k and it broke one day after I bought it. The warranty company wouldn't cover it cause they said Ford should have inspected this truck better. After they fixed it, the very next day it broke again. Then they told me it was fixed and I got in the truck and the check engine light was on. I tried to get them to switch out trucks or buy my truck back they told me I am stuck with this truck and they can't help me. I bought it NOV 27, 2020 and I still haven't got it back. Do not buy a vehicle from here!! read more

Everytime i come here i have a good experience with the work done on my vehicle and my advisors ..... my car is running so perfectly after they fixed the problem , the advisor Tom McCain was so professional, so nice , polite and sweet..... i like when people who deals with costumers are so nice like him.... we spent a long time here but it was fine, when my girls were starting to get a little annoyed... they started to give free ice cream so cool!! I like their little waiting room for kids which kept my little girl entertained watching spongeboob just make sure the volume is a little up .... read more

Had some work done on my Explorer and Matthew the tech really did a GREAT job on the work.. Way happy!! I noticed he really cared about doing a quality job and didnt rush me in and out like cattle.. Way to go Matthew!! KEEP UP THE GOOD WORK! read more

THREE HOUR WAIT FOR AN OIL CHANGE! I will never go back. Then they tried to overcharge me. Claimed my passenger van took 8quarts of oil. It only takes6. We had to show them the fordwebsite bc they were giving us a hard time and wouldn't admit their "mistake". Their rebate website didn't work. I never got my money back. Rivertown Toyota changed the oil in husband's car in 30 min.on the same day. They said to come back to Toyota and they would take better care of us. read more

Do not go here they take 6 days to complete a simple oil change. Save yourself the headache and go to Auburn Ford or any other shop for repairs. Brad Williams is the general manager and is not doing such a great job, and the mechanics are not the brightest in the city. I'm still waiting on a refund that was promised to me. read more

This is a update from a previous review. The last two times I've had to bring my car in for warranty work the service has been spot on. Much of it was due to my service manager Stephen always keeping me up to date. I will for sure be bringing my Escape there for regular service from now on. read more

The sales department is great but the service department is absolutely horrible! Always with bs excuses of why they took so long. What is the point of making an appointment if they don't take the vehicle back for two hours! We have been going there for 4 years and bought two vehicles there but the service is so bad I am ready to look elsewhere. read more

Another sub par experience from the service department. Had an appointment at 130 to have a brake control module connected to my trucks computer. Figured it should only take an hour maybe two. I should've known better due to past experience. 4 hours later...when I am told my truck was ready they only had an hour and a half on labor time charged. I have yet to have a good experience with the service department here and will only take it to their service department if it is my last choice. read more

This place has poor customer service, we decided to pick up my husband's vehicle because they had falsely scheduled an appt under the pretenses that it will get looked at and diagnosed. Well that was not the case, and not even a phone call. We walk in pick it up and not even one single question as to why we would want to pick it up without even getting any service, this lets me know that you must be used to giving bad service. Business establishments that provide good customer service are usually puzzled when a customer decides not to receive heir services, well not here they are ok with the fact that they are mediocre at best. Sadly it seems like they figured people will go to them because they are the only Ford dealership in Columbus, don't worry Rivertown Ford I will make sure to let people know not to waste their precious time or money, and take their business elsewhere. read more

I guess it's very hard to please everyone in this business. We had our issues, but since we've dealt with Scott we are very satisfied!! The work got done in a timely manner, he made sure we are taken care of meanwhile. We used to shuttle service couple times now as well and we love Jessy the shuttle guy :) Another person who's worth to mention is Justin, that worked so hard with us on finding the right car and giving us what we needed. Daniel out of the finance department sure did play the counter part in this whole process!!! Can not complain about anything with our Rivertown Ford Family. We've been here 4 years now and we will never change our dealership!!! We always feel well taken care of and treated fair! read more

My fiancé bought a certified preowned truck from here. We drove it for one day....and the transmission started skipping. We brought it back, a torque converter, solenoid, and the drivers belt were all broken. How are those very important 3 parts not inspected before putting on the lot??? Our sales rep completely surprised to hear the situation....they gave us a rental car (rightly so) but also very under the table and discreet. They didn't give us an ETA on the truck, nor said whether we had to pay for the rental car or if we had a max amount of miles to put on it. We call, we call, we call...nothing but excuses or people that know nothing about our vehicle. November 28 - today (January 14th) they still have our truck.... We finally were fed up enough to have a meeting with the service manager. He studied our case before we came in too. We asked to know what all has happened this past month for our truck and he had all the answers. Parts were on back order, warranty company had to inspect the truck, transmission mechanics family difficulties etc. THANK YOU FOR ANSWERS. If we had those answers when we called throughout the past month we wouldn't be pissed! My fiancé was told his truck would finally be done on January 10th by the service manager. When he drove to the dealership the manager said " you're truck is ready but the o2 sensor is out. We ordered the part, but it's on back order. We'll call you to come back once it's in." NO. I'm not taking the truck that is still broken, and then could break more while we drive it. We requested we keep the rental car and they keep the truck until it is completely finished. The sales manager then proceeded to tell us that we aren't allowed to keep the rental car because we "put too many miles on it". The contact we signed did not have a mileage request/max on it, nor were we told anything of the sort. Also, the car wouldn't have this many miles on it if it didn't take so long to fix the truck! At the end of all this I'm honestly terrified that this truck isn't even safe to drive in, or is it going to break every time we get in it! We will not be coming back once we FINALLY get our truck back, considering they are denying us the request of cancelling our contract and returning our money..... read more

This dealership is not comfortable, coming in through the service department the lady is disgruntle and upset about stuff not at her desk, no one cared who I was and why I was there. read more

Amazing. We were treated so well. True customer service from all of these people. Scott, the manager in the service department, was not only great with us but he treated his staff with respect which was incredible. I have seen very little customer service since moving to the south, but this dealership 100% works on customer service and I couldn't be happier. They kept us informed during the entire process of getting our car serviced and took remarkable care of us. Thank you! read more

This place is an absolute disaster!!!! They are the typical old school used car salesmen mentality dealership. The GM Lloyd something or another is a complete slime ball and you typical car salesmen mentality. They do have nice vehicles which I'm surprised Ford allows this low caliber of a dealership to sell, I would avoid this place like the plague. read more

Mr. Williams I do not think that you actually read my review. I am sure your marketing team did because it is a generic response applied to all reviews. I have contacted the dealership you are a general manager of 10+ times regarding this issue. So asking me to call you again shows the lack of understanding that is apparent. I would suggest you first speak to your service manager and service technician Veronica. They both are acutely aware of the situation and the team there should be able to handle this situation and come up with a solution. I would not suggest telling me to call the dealership in Texas and figure it out and was told to me yesterday. When you have done this you can feel free to call me. My number is in your system. Have a nice day. A part was broken on my truck during an inspection on 01 Dec 17. I have had to correspond over the phone 10+ times to find out the status and location of the part. Called in today for the 10+ time to find out the part had been received and sent to a dealership in Texas because I had to move while waiting for the part. Today is 05 Jan 18. This has literally been the worst experience ever with a dealership/mechanic. I have wasted countless hours on hold and waiting for someone to call me back those 10+ times. I have been offered no compensation for all my wasted time, just excuses. I would never recommend this place to any living soul. They are not customer service based and seem like no one cares or knows what they are doing. I wish I could give 0 stars. read more

Been to several Ford Dealerships in my lifetime. This is by far the slowest and non customer oriented places I've ever been. Iv never been to a dealership where they cannot get an oil change done within 2 hours. Attempted to buy a vehicle here as well. Would not budge on price, ended up going 2 hours away to save 7,000 on the same damn car. Crazy. read more

Horrible experience. I had the oil changed on my brand new truck here and they left the oil cap off, which led to me having to get it towed back there. They say they looked through it and there was no damage done. When I picked it up they tried to rush me out without giving me an invoice or anything showing what had happened. The service manager, Scott Cornwell, ended up typing up a report while I was there, because one hadn't been done. For my next oil change I took it to a dealer up by Atlanta and they discovered engine damage which resulted in the short block having to be replaced. I've tried to contact the general manager, Brad Williams, on two occasions and left him messages explaining the situation. He has not returned my calls, which is on par based on my experiences with the dealership he is running. Now I'm having to take legal action to seek reimbursement of the money they have cost me. Awful services, awful customer service, and all around a shady dealership. It's worth making the longer drive to a different dealership. read more

Terrible experience with their service department. They sat on my truck for two weeks and totally forgot they had it. My service adviser was dodging my calls when they realized my truck was lost. They had offered to pay for a rental to get me to work, which was nice, but then I had to pay 100$ out of pocket for it anyways. It took them 3 days to fix my truck once I got the manager involved (3 weeks to pick it up due to them forgetting about it) and they still tried charging me an arm and a leg for parts and labor. Paying for parts I understand but still trying to charge me for labor after such a headache was ridiculous. Terrible service, terrible costumer satisfaction. read more

Was just informed that the on-line appointments are not actually appointments for your vehicle to get looked at, they are so you can go into the service department and they can get your information. They don't tell you that they won't actually get to your car for service for two or more days. I have taken my car here for service three times and it never actually had it looked at because they were so backed up. I have even taken it there and sat in the garage for 20 minutes with no one from customer service even acknowledging I was there. If it were not for the warranty and it being the only dealership within an hour drive I would take my business somewhere else. I have bought five vehicles from this dealership... I would think a little customer loyalty would be appreciated, but it's not. If you have time, drive to another Ford dealership. read more

this company used to be good.... Now, They TRY to rip off SOLDIERS. DO NOT GO! Vehicles look good, sound good, but are garbage. I offered 35K cash for a vehicle that was upgraded by the previous owner. F150 Platinum that has been completely re-painted with crap. Not paint. "Personal Upgrades of any vehicle, from the previous owner, sold at a Certified dealership, out side of laws of state and or ground, (unless recognized by a Certified manufacturer of the vehicle in which it is recognized by the owner of the Company of the Manufacturer) shall not be included in the vehicles worth by type, model, milage, use, and or development by the manufacturers in which it compromises the vehicle out side of the development perimeters in which it was built and or recognized by the company of development. Personnel selling a vehicle to a Certified Company, Dealership, or a company recognized by the state, shall not be included in the vehicles worth by type, model, milage, use, or development with out the manufacturer acceptance of a company providing the modifications. ". 2017 State Law Passed to protect County's with military Bases which support the eco- read more

This dealer appears to not want to do auto recalls. I guess it does not pay enough, called several times to set appointment for airbag recall and I am still waiting for the call back. I called another dealer and got an appointment immediately. I would not recommend this dealer. Ford should shut them down. By law they must do recalls. read more

Warning to all that go to this location for an oil change with tire rotation to please take a picture of your lug nuts prior to the service. The old trick Rivertown mechanics are using now is to put a tight nut wench on your lug nuts to damage them. Then they tell you that they had a hard time getting your lug nuts off. I was told that they had to bang some nuts off. I stopped them and went home and I had no problem removing the nuts. In fact, check out all of their service advisors desk. All of them have a display of a bad lug nut probably to use to sell the customers on their fake scam. I know my lug nuts were good prior to going to Rivertown because I had just been at Sam's for a tire rotation and balance 4 days before coming into Rivertown. I only went in for an oil change only, using their fake $25.99 coupon ,yet my sales advisor decided that she was going to give me the Works oil change with tire rotation just to try and run the "Damaged lug nut " scam. What happened to such an honest business in the past that they have to do this trick??? read more

We had a screw pop off the bottom undercarriage protector while out of town- these guys were awesome! They popped a new screw in - no charge and sent us on our way..... we will use again when it comes time to purchase our next vehicle! read more

This place should be on Fort Benning's BLACK LIST. I have three Fords and I would recommend everyone with a Ford to STAY AWAY from this place - it should not be considered a Ford dealership. Today (09 Feb 2019) I went in to have oil change, tires rotated, transmission fluid and filter change. During in process they told me I needed a front end alignment. I was shocked when they told me the transmission fluid is all they change that they do not change the transmission filter and it was going to be $269.99. I thought about and agreed to have the work done. The front end alignment was $69.99. About 30 minute later the service rep called me to tell me the oil pain drain plug needed to be replace and was going to cost $18.00 - for one bolt. I went to Ford Parts and found the MSRP for the bolt to be $10.08. I call them back and told them to stop all work and I would be there to get my vehicle. I went to the service rep, and he told me they made a mistake and the part was $10.80 - I said no, it is $10.08. He then carried me out to the Mech Tech who told both me and the service tech that the parts guy told him $18.00. I told him to get my car out now. Oil change only - tires did not get rotated, which they still charged me for. If they will try to price gouge you for a $10 part - what else are they over charging for. I highly recommend Opelika Ford for all of your service needs. I special ordered my 2013 Ford Edge from River Town Ford, three days after getting the vehicle, the tire pressure light went off and there was a nail in the tire. Three days after buying it and they charged me $30 to remove the nail and did not rebalance the tire, which caused it to vibrate at certain speed. I had to carry to tire shop while we were at the beach so that I could drive it back to Columbus. River Town did not offer a refund or to make it right. About 6 months ago - I carried in my 2006 Ford Expedition for an oil change and tire rotation. I went to pick it up, and there was grease, and dirt all over the inside of the vehicle and on the hood. The Service Manager came out, cleaned it himself and they credited my for the oil change. I was giving them the benefit of the doubt ...... but they insist on reinstalling that doubt. Again, I am writing to tell you to STAY AWAY and that I am reporting them to Fort Benning for the fraud they are doing to our Soldiers. read more