Everyone here--from sales to service--is top notch. I purchased my first Porsche Cayenne four years…read moreago from Jason Ka and have never regretted it. Jason and Allen are both incredibly professional, kind, and a pleasure to work with. I would absolutely purchase my next car from this dealership. The service department is also the best I've ever experienced. Jason Y., Steven S., and Greg are outstanding. They treat you like family and consistently go above and beyond to provide exceptional care and service. I cannot recommend this dealership enough. Their loyalty, professionalism, and genuine care for their customers really set them apart. Truly the best.

My Experience at Rusnak Pasadena…read more As a repeat customer of Rusnak Porsche, I have always been highly impressed by their service department, which is why my recent experience with the pre-owned sales department was so disappointing. I went in to get an estimate to sell my car and met with Allen, the Pre-Owned Car Manager. From the very start, his demeanor was entirely unwelcoming. When I introduced myself and stated why I was there, he asked where the vehicle was located. After I pointed it out, he simply turned around and walked away without a word, leaving me to assume I was supposed to follow him. Once outside, he inspected the vehicle, checked his phone, and verbally gave me a quote--all without a single smile or welcoming gesture. When I asked if that was his best offer, he gave me a laundry list of what the car would need to sell. After I said "thank you," he once again just turned around and walked away in complete silence. I had to stop and think afterward--perhaps he was just having a difficult day or going through something personal, and I always want to extend grace. However, as a manager, shouldn't you lead your team by example and greet customers with basic professionalism and courtesy? It is a stark contrast to the wonderful team in the service department. To top it off, prior to visiting Rusnak, I had already received a quote from Carmax that was 15% higher than what Rusnak offered. I had hoped that my loyalty as a repeat customer would at least warrant a polite conversation, but unfortunately, that wasn't the case here.

I'm so happy I chose Land Rover Pasadena. After visiting and speaking with other dealerships, I can…read moretruly say this was one of the best car-buying experiences. This dealership has an incredible team professional, knowledgeable, respectful, and genuinely interested in making their customers happy. They value your time, work with you honestly on the numbers, and make the entire process feel comfortable instead of stressful or pressured. The sales manager was fantastic, the finance manager patiently explained every document and every number before I signed, and my salesperson went above and beyond. Even after the deal was done, he spent more than an hour with me going through the car step by step and explaining all the features, menus, and controls. I've purchased luxury cars before, but this level of attention and customer service really stood out. I left with a beautiful car, a great deal, and a huge smile on my face. Five stars honestly don't feel like enough for this team. I would highly recommend Land Rover Pasadena to anyone looking for a truly professional and first-class experience.

I was looking for a new car, so I finally went to test-drive a few Range Rovers. Nersis assisted me…read moreand he was very informative, patient, and kind. Reasonable prices on the e-Vogue and Discovery Sport. Still debating what I want to purchase. This location is very nice the manager with a bald head who sits at the entrance when you walk in is very professional and makes sure you have what you need.

The team at Toyota Pasadena are absolutely incredible! Miguel went above and beyond, showing me…read morenothing but kindness. As did Carlos! They really helped me get on my feet in a time of need - something I will forever be grateful to them for. I cannot recommend this dealership enough!! (Thank you guys!)

I had a good experience working with Patron at Toyota of Pasadena! He was friendly, professional,…read moreknowledgeable, and made the entire car-buying process feel easy and stress-free. He took the time to answer all of my questions, was never pushy. Patron was patient, helpful, and made the experience so much better than I expected. I truly appreciate all of his help and would definitely recommend him to anyone looking for a used Toyota. I highly recommend asking for Patron! Also, Alex was great from the financing dept.

I had the best experience test driving their Cyber truck at this location and the sales rep he was…read moreso friendly and kind not pushy at all.

Alex was really helpful and patient, even when the store was jam packed! Answered all my questions…read moreand he and Mike set me up with a 24hr test drive. I ended up purchasing the vehicle a few weeks later! Some tips I have for ordering, if you have a referral, don't pay with Apple Pay! It voids it out for whatever dumb reason and you lose out. Fair warning- had to pick up the car in Montebello and it was an absolutely terrible experience. Much different than the pleasant time I had with Alex and Mike in Pasadena!

Whoa really strange reading the bad reviews about Sales because I had the opposite experience…read more Shopping for my Volvo at Rusnak was super easy, transparent, and hassle-free. I honestly was dreading shopping for a new lease anywhere. But I randomly went into Rusnak even though it was far from home. It was the 6th dealership I went to in a month, so this isn't without context. The vibe was not pushy at all and super patient. They were so nice! I did a test drive, took some time to shop around for options, but still went back with Rusnak. They helped me get into a car that met all my requirements and my budget. They gave me a solid deal, then delivered my paperwork and car to my home. They did a thorough walk-through, helped me get set up with everything. One of the easiest lease transactions ever. Sales and Finance were both amazing. Ibeth in Sales, Doug the Sales Manager, Ronnie in Finance, Joshua who delivered the car, all amazing to work with. Definitely visit Rusnak Pasadena if you're considering a Volvo.

I purchased a 2016 BMW 228i Convertible a few weeks ago and drove it directly home after taking…read moredelivery. Two days ago, when I attempted to drive the vehicle, it was completely dead and would not start. I contacted AAA, and after testing the battery, their technician informed me that the battery required immediate replacement because it was operating at only 33% of its original holding capacity. I reached out to my salesperson, Jimmy, to discuss the issue but have not received a response. At this point, I can only assume that the dealership does not intend to assist with the battery replacement. While I understand that used vehicles are sold with varying levels of wear, I believe it is reasonable to expect a vehicle to start and operate properly shortly after purchase. In my opinion, replacing a battery that fails almost immediately after delivery would be a gesture of good customer service and demonstrate a commitment to customer satisfaction. Selling a vehicle that becomes inoperable due to a severely degraded battery shortly after purchase creates a disappointing ownership experience and reflects poorly on the overall customer experience. I had hoped for better support in resolving what appears to be a straightforward issue.

I usually don't take the time to write reviews, but I wanted to give Service Advisor Wendy Duong a…read moreshout-out. We own three different makes of vehicles, so we've had our fair share of experiences with dealerships. Unfortunately, the service at the other two dealerships has often been disappointing. My experience at Volkswagen Pasadena has been the complete opposite. I've taken my ID. Buzz in for service twice, and Wendy has been absolutely amazing. She is responsive, professional, communicates clearly throughout the process, and truly provides outstanding customer service. It's refreshing to work with someone who genuinely cares about her customers. Thank you, Wendy, for making the service experience so easy and enjoyable. Volkswagen Pasadena is fortunate to have you on their team!

Me and my husband had a great experience at Volkswagen Pasadena! Ray and Mike were super helpful…read moreand really went out of their way to help us get the promotion and the best deal possible. We are very happy with the price we got and really appreciate all their help throughout the process. I would definitely recommend this dealership, especially Ray and Mike, to anyone looking for a new car!

Thanks you Benjamin so much for your help with my recent purchase of the 2023 Cadillac XT4…read more Benjamin Juarez, Tyler Pham and Jonathan Kyle were a pleasure to work with, and I really appreciate your speedy service. You were patient in answering all my questions and transparency during the test drive. I am absolutely loving the car and I am grateful for your excellent service. I will gladly send anyone I know looking for a new car your way. Best regards Kenny Elmore

I worked in the automotive industry for over two decades and have purchased countless vehicles…read morethroughout my career. Unfortunately, this was by far the most disappointing dealership experience I've had. I had been working with Andy for several weeks, yet the dealership was unable to secure the financing I needed. I ultimately had to obtain my own financing through my bank. During that time, I also asked them to negotiate the price and remove the deceptive dealer add ons, but both requests were declined. Then, just two days ago, the dealership dramatically reduced the price of the vehicle. Rather than reaching out to let me know, I had to discover it myself and contact Andy. Even after I had financing fully approved and was ready to move forward at the new price, I waited an entire day for a final out the door quote. My requests were ignored. This morning, I learned the vehicle had been sold. As of now, I still have not heard a single follow up from Andy. The entire experience was marked by poor communication, a lack of professionalism, deceptive pricing practices, and an overall level of incompetence that I simply did not expect from a dealership.

I had a great experience purchasing my car. It was a pleasure working with Winson. He answered all…read moreof my questions, kept me updated throughout the process, and communicated clearly about the vehicle's availability. He also coordinated with his team to ensure everything went smoothly from start to finish. I really appreciated how professional, friendly, and efficient he was.

We had an amazing experience with Winson Huynh at Lexus Glendale!…read more We had been looking for my husband's preferred color for the Lexus IS F Sport, which was very hard to find. We were willing to drive all the way from Anaheim to Glendale just to get the exact unit we wanted. When we found out that the vehicle was already reserved by someone else, Winson didn't give up on helping us. He did everything he could to make sure we had the next opportunity to get the car if the first buyer decided to release it. We ended up waiting almost a week, but Winson kept us updated throughout the process and made sure we knew what was happening. As soon as the vehicle became available, he acted quickly and helped us complete the transaction smoothly. When we arrived at the dealership, he took the time to demonstrate all the features of the vehicle and answered all of our questions. He was very professional, knowledgeable, patient, and genuinely helpful throughout the entire process. We truly can't thank Winson enough for helping make my husband's dream car come true! He went above and beyond for us, and we highly recommend him to anyone looking for a Lexus. If you're looking for a salesperson who will really go the extra mile for you, ask for Winson Huynh at Lexus Glendale! Thank you so much, Winson, for making this experience such a great one for us!