10/10 experience w johan, he helped me out with everything when it came to getting the pieces I…read moreneeded, and he is very professional.

Thank you so much Benito for helping us purchase a family car for our 12 year Anniversary 3/4/26…read moreThank you for trying your hardest to get us at a comfortable price . Thank you to Micheal for helping with all of the paper work as well can't wait to come back a year from now to purchase another car ... Please make sure to Ask for Benito when purchasing a Vehicle

I just recently got a new car from the Volkswagen Dealership in Pasadena. The staff went above and…read morebeyond for me. The highest level of customer service I have EVER received. Cade was excellent he showed me the features of the car. Mike got me the numbers and made the deal happen. Thanks to Carson, the Internet Manager for setting up the meeting This dealership is not pushy, they had my best interest at hand and I feel they truly cared about me as a person. I will always go to Volkswagon Pasadena for my cars.

called earlier today and spoke with John to explain my current lease situation. I was very clear…read morethat I was not ready to buy today and that my current lease has negative equity. John encouraged me to come in anyway. Once I arrived, his attitude completely changed. He was noticeably unenthusiastic and unwilling to help. He didn't show me any of the vehicles we discussed over the phone and made no effort to walk the lot or explain options. Instead, he simply sat me at his desk and threw out rough numbers without any real discussion or guidance. Overall, the experience felt rushed and dismissive. If you're looking for someone who will actually listen to your situation and take the time to help, I'd recommend saving yourself the trip and going elsewhere

Qianyi "Bonnie" Zhao at Rusnak Pasadena Audi was honestly one of the easiest and most…read morestraightforward sales consultants I've ever worked with. She was direct, professional, and didn't play any of the usual dealership games. I showed her a competing offer from another Audi dealer and she immediately beat it without wasting my time going back and forth for hours. The entire negotiation process felt fair, transparent, and efficient from start to finish. No pressure tactics, no hidden surprises, just straight business. What really stood out was that she even came in on her day off on Memorial Day to help finalize paperwork and make sure everything went smoothly. That level of dedication and customer service is rare. If you're shopping for an Audi and want someone who respects your time and treats you fairly, ask for Bonnie. She's an absolute rockstar.

If you're looking for a dealership that actually gets it done the right way, Audi Pasadena stands…read moreout. We recently purchased a rare vehicle that a lot of people were after, and Adrian, along with the sales manager, made it happen for us. Timing, communication, and execution were all on point. The part that really impressed me was how smooth everything went, especially considering I wasn't even in the area. I was hundreds of miles away working on another development when I found out they had just received the car. My wife wanted it immediately. I called, and Adrian didn't waste time. He located the vehicle, locked it in, and worked with the team to make sure the deal got done. No confusion, no back and forth, just straight execution. They went above and beyond to make sure the car was secured for us, and that doesn't happen often, especially with something rare that has multiple buyers lined up. The car ended up being even better than we expected, and my wife loves driving it when she's in La Quinta. That's what matters at the end of the day. Appreciate Adrian and the sales manager for handling everything the right way and making it happen when it counted. That's how you build trust and long term customers.

Be kind to them and they will treat you well and go the extra mile for you! If you want one type of…read morecar they can find it for you and get it for you like a Land Rover

I think this is a new business. Went there a month ago to look at the cars they had for sale. The…read moreguy was really helpful. They don't have a very large selection but the prices were good and there were a few cars in my budget. I ended up buying a 2015 lexus and so far so good. I waited to review it since i wanted to make sure the car was a good buy first.

Good experience. Ended up buying a Bronco for almost the same price, but could have easily gone for…read morea Grenadier.

I recently purchased a new 2025 Quartermaster Trialmaster. As I live in Northern California, I was…read moreunable to visit Rusnak in Pasadena. Salesman Devin Haddad sent me information, photos and made the entire purchasing process seamless. The dealership coordinated the truck transport. I highly recommend the Rusnak Dealership.

Michael Meader...! Lucid need to award Michael employee of the Year…read more Start to end, Michael was patient and helpful. Grand Gravity is such a great car. My trade-in car was 2023 Tesla Model X Plaid. I would have walk away if Michael wasn't with Lucid. I had a real pain with the trade in offer with the KBB for my Model X and Michael help sort it out. If, anyone is looking for a luxury electric SUV, Gravity is a no brainer. Family of 5 + Toby (my best friend). Talk to Michael.

We had an outstanding experience working with Michael Meader at Lucid Pasadena. From start to…read morefinish, he was professional, kind, prompt, and incredibly transparent--everything you'd hope for (and more) when making a big purchase. Michael took the time to answer all of our questions, never made us feel rushed, and made the entire process smooth and stress-free. His communication was excellent and we always felt well-informed and taken care of. And most importantly--we absolutely love our Lucid Gravity. It's an incredible vehicle, and Michael played a huge role in making this such a positive experience. Highly recommend Michael and the Lucid Pasadena team to anyone considering a Lucid!

George worked with both myself and my husband to get us both into cars within a week of each other…read more He was very responsive and made everything as simple as possible. No pressure and worked hard to get us what we wanted when nobody else would. If you need help getting into a vehicle, George is your guy!

Last time I came to these guys they were amazing. My wife and I successfully purchased a Toyota…read moreCamry from them no issues. More recently we were looking at a Toyota Sienna Van and we were ready to come and get it, unfortunately my availability and my wife's did not work during the week, we set the appointment for Saturday and they sold the van. I respect (CASH IS KING) totally respect it I do not blame them however when someone who was a good customer is trying to be a repeat customer some professional courtesies should be provided. Myself I work a 7 to 2pm job, my wife is a charge nurse for red cross going all over the los angeles and orange county areas so its not exactly like she can drop everything at a moments notice. To go somewhere. As a result of this sour (CRAPPY) experience I would not recommend Ray or any of these guys for anything I am sorry to say.

Alex was really helpful and patient, even when the store was jam packed! Answered all my questions…read moreand he and Mike set me up with a 24hr test drive. I ended up purchasing the vehicle a few weeks later! Some tips I have for ordering, if you have a referral, don't pay with Apple Pay! It voids it out for whatever dumb reason and you lose out. Fair warning- had to pick up the car in Montebello and it was an absolutely terrible experience. Much different than the pleasant time I had with Alex and Mike in Pasadena!

Electric cars are the new technology disrupter (they will change our lives just like the iPhone)…read more--and Tesla leads the way for all other electric brands to be adapted into the market place. There are many options for electric cars this year, including fuel cell & hybrids. But nah, I was in the market only for an electric car for environmental considerations. I felt it's time; the technology is ripe for consumption. I tested 5-6 other competitors and there were more cons than pros for me. For the elegance of its software, futuristic design, functional simplicity, aerodynamics, proven market share and tax incentives Tesla was the clear winner for me. I visited the Pasadena branch for 4 test drives. Each visit, I was met with super helpful, informative Teslites. But wait- by the time I decided on a model to purchase, the sales transaction took place within 38 minutes all in the Tesla app. I didn't time it I just happen to check my watch as I was meeting friends for lunch. I've never bought a car in my life that took 38 minutes .. STUNNED beyond words. And I dealt with no sale gimmicks. No stalker salespersons. No haggling. In the end, I was sold. Thank you very much Erin Potter for your apt and super helpful assistance. I'm now a Teslite. YEP. How easy was that. End of Yelp.

Prior to going to Personalized Auto Group, I was extremely stressed searching for a car. I stumbled…read moreacross this small dealership on Cargurus and I was happy I did. Joe and Jimmy are the absolute best! They had so much knowledge on the car I was looking at and I didn't feel pressured to buy. They really took their time with me and Joe also went out of his way to take the car to my mechanic to look at. I truly appreciate my experience here and I will definitely recommend! I got my perfect car for a great price and Jimmy was able to get the APR at such an amazing rate! You're in good hands here. Thank you Joe and Jimmy for taking care of me. I love my new baby!

I was looking for an upgrade to the car I already have and I stumbled upon the car at this Auto…read moredealership. I am pretty savvy on car matters but being honest, car dealerships and mechanics can be difficult because I expect to get taken advantage of if I'm not careful. I hadn't bought a car in 10 years or so and I was prepared to be disappointed and frustrated. This place is not at all what I expected. In fact why can't we have more Auto Dealerships this way??? Life would be amazing! Jimmy and Joe were super helpful. From being very accommodating and flexible on my time, highly transparent in the paperwork and loan details, and also super knowledgable on more than just selling cars. They truly go above and beyond and I appreciate that. Because I had 0 stress in working with them. The only stress I had was making the decision to just feel deserving of a new car. Zero pressure at all from them. But they have my loyalty and respect. I'd give 10 stars if I could! I love my new car and I'm super happy to have found them. Also their prices are fair.

Overall the best experience I've ever had. The customer service from all the employees was amazing!…read moreI really felt heard and seen when I came in. Kasey was very helpful and went over all the features each vehicle had. From start to finish he made sure my mother and I were comfortable, understood everything being said and made sure overall I was completely satisfied with my decision. Beyond grateful for my overall experience at this location. Thank you so much for helping me get myself into a new car. Your customer service was outstanding and greatly appreciated.

I recently purchased a car from Enterprise Car Sales in Pasadena and I can't say enough good things…read moreabout the team there. I want to give a special shoutout to Jesus, he pays attention and actually listens to me as a customer. He listens to understand, not "just to respond". Jesus does not come off as "salesy", he was genuine. I complained about the two stickers (one on window and one on back of car) and expressed concerns about having it taken of and leaving scratches or sticker stains. Done. When I came back to the shop and asked about it he always said, "oh I already took care of it for you. Jesus displayed patience and care. He went above and beyond to ensure I felt comfortable and informed at every step. And I also have to mention Lior, the manager, who made sure the entire transaction was smooth and truly went the extra mile to deliver top-notch service especially with the financing part and the Key. The team's dedication to customer satisfaction was evident in every detail, and I'm truly grateful for their hard work and professionalism. Highly recommend them if you're looking for a hassle-free car buying experience!