Haven't been to Bass Pro Shops in decades, and the only other one I've been to was the one in…read moreManteca. I honestly forgot how nice this place is. The interior and overall atmosphere are really well done and there's a lot to look at. I came in to pick up a handgun, and the process was pretty thorough. You can set up an appointment online or use the kiosk when you get there. If you're picking up or purchasing a firearm, I'd definitely set aside about an hour to an hour and a half because it can take some time. The gun counter line closes at 8 PM on weekdays, so keep that in mind. The employees I dealt with were friendly, professional, and helpful throughout the process. Overall, a really good experience.

Ever since I bought and maintained a CA fishing license a few years ago, I go to BPS to for most…read more of my fishing needs. With rows and rows of tackle, I am able to find most lake specific lures, weights, bait, hooks, etc. Sometimes I have to go to the store at the lake itself and get even more specific items, but BPS usually has what I need. Whenever I enter the store, the personnel always ask if I need help or direct me to the area where more specific help can be found. Moreover, the store is dog friendly and has dog treats at the ready. Occasionally, BPS will host a Monday club night whereby if you are a BPS club member, you can stand in line to get a light meal and enter a raffle to win items, but I recommend you go early and stand in line or else there will be no more food left.

Soooo I have been at this store before but not really a stop for me when I come to the Great Mall…read more My cousins were visiting and they wanted to stop by since there is no Dick's Sporting Goods where they live. Yes, the store is huge. Yes, it looks organized and clean. Yes, there is a lot of sporting items. Yes, there are a lot of brands featured and available. My cousin wanted some Hoka shoes, she saw some that she liked and wanted to try in her size. In order to get your size to try on, there is a tablet on a stand that has you scan the bar code that is on the inside of the shoe that is on display. Once you scan, the shoe pops up, the colors are on display and the shoe sizes that are available. Using the touchscreen and going through the prompts, you request your shoe to be brought out. You also add your name to the request. On the display it tells you that your shoes will be brought out, less than 5 minutes. Since my cousin had a small infant with her and it was feeding time, I told her that we should sit and wait. A minute passes by, then 2, then 5, then 10, then 20. Meanwhile, I see no sales associates on the shoe floor. No one to ask what is happening. There is an entrance in the back that has signs posted to not enter, employee entrance only. Mind you, we were sitting right on the side of that entrance. Suddenly, an employee comes out, calling the brand and the shoe size of the two boxes that he had. People are scrambling to see if the shoes that are brought out are theirs. Nope. Some people are holding on to the display shoe and asking the associate if they could bring their size. The employee leaves to this illusive wall/door. Waiting, waiting.... Now, I am a very patient person but now we are at the 30 minute mark, another employee (not the 1st one that came out) makes an appearance, once again calling shoe brand and size. Walking a bit and swarming. Who knew that so many people were requesting Hoka shoes at that moment too. Why did the screen bother asking for a name if they were not going to use it. More people swarm the employee asking for their shoe size and they leave before I can say anything. 40 minutes....50 minutes, another 3rd employee walks out and brings another stack of shoe boxes with him. Same show, calls out the brand and the size. Nope, not the Hoka's my cousin wants to try on. Finally, I ask the employee, how long from when I place a request to when someone comes out with the shoe, and he said 5 minutes at the most???!!!!!! The most! I told him that I had been out here for almost an hour and no one has come out, he aplogizes and asks what shoe we want. I told him and he promises that he will be out ASAP with my shoe. Okay....promising. Another employee comes out....people swarm, my shoe is no where in the stack. Every other customer that is in the shoe dept is trying on their shoes, deciding and walking over to the cash registers to pay for their shoes. Not joking after waiting over an hour, finally the shoes for cousin to try on comes out. No, they didn't call my name, but since we had prime seating area to this door, i was able to spot the sticker with the shoe style that my cousin wanted. She tried them on....and NOOOOOO! they were too tight, she needed a half size bigger. Ugh, the future did not look fun if we were going to wait soo long to get the bigger shoe size. But, she wanted the shoe and they were leaving the next morning and there was no time to order online or go elsewhere. I used the tablet kiosk to make another request, I guess I had not learned my lesson. Mind you, I didnt see another kiosk and there was a guy that was perusing and looking like he was online shopping while others had to make their request. I did it and the waiting games continued. Waiting, waiting....everyone else getting assistance.... 10 more minutes....20...30 Finally I asked, where are we on the queue for our shoe to come out. He said well they dont have the size 8, so sorry. Um, we have the size 8, she has tried it on, now we need and 8 1/2, oh, sorry about that, I will be back ASAP. Okay....ASAP means different things for people. Finally, an associate comes out, not calling out names, brands or sizes and I see the shoe box. I told him that is ours. He gives it to me. My cousin tries them on and they fit. Long review, yes. But what a nightmare! Why have a process if it does not work and its not efficient. In a perfect setting, sure I can see instead of harassing the sales associates with wanting your shoe size, there is a system in place for them to get the alert and they come out with what you requested. The sales floor is clean since the only shoes out there are the display and not hundreds of shoe boxes. But, what is in place is not better. Personally, I will never buy shoes here. I would go somewhere else to try them on. I also wouldn't recommend this experience to anyone. Unless, maybe you have time to kill. Maybe.

Huge store! Lots of athletic wear! No fishing gear at this location though…read more Employees didn't really offer help but it's fine. Lots of Nike and Under Armor with a smattering of team jerseys.

heard great reviews about this business but i just called them today and they said they have not…read morebeen doing kayak rentals in 3 years!

I haven't been there bc I don't fish but if you do, and need bait, stop by. This family has been in…read moreAlviso for ages--and has been selling bait for ages. I'm happy to see them still offering these services for the fishermen choosing Alviso as the spot for their water time adventures. BTW I don't think they rent kayaks anymore. I hope you enjoy your time in Alviso. Happy fishing.

Guy who works the cash register is rude and disinterested, ruined the place for me honestly.read more

Encuentras todo lo referente a la pesca y muy bien servicio de las personas que atienden en este…read morelugar

I ran into several issues ordering a fishing pole, and after waiting for it to arrive at the store,…read moreI found out it had been damaged. Needless to say, I was frustrated. That's when Amber (Customer Service) stepped in. She immediately took ownership of the situation, genuinely cared about making things right, and brought Mike (Manager) in to help. Instead of making excuses, they worked together to find a solution and made sure I left satisfied. Great customer service isn't about never having problems, it's about how those problems are handled. Amber and Mike went above and beyond, turning a dissatisfied customer into a loyal returning one. They truly know how to treat people, and that's the kind of service that deserves to be recognized. Thank you both!

Most definitely the right stop for every outdoor activity & I value them. Service is always at your…read morefingertips. They always have enough employees to help with your selection for the right activities. Here at bass pro shop they always value our time and have the best selection in the market and they have the best value for your business. I for one would like to see your review on how your experience was when you visit bass pro shops Thank you

A little over 10 days ago, I walked in looking for a long range precision rifle so that I could…read morejoin my father and eventual kids on fun, but also skill based shooting that would be challenging but fun. I came in looking for a .338 or something around that power, but Chris, being the fantastic owner he is, kindly educated me on .338 and the calibers that are semi-comparable (such as .308 and .300 win). However, power isnt everything. He was honest and upfront. He could have sold me the more expensive rifle, but he chose honesty and ethics over making a quick buck and thats not something people see these days -- let alone from the owners. He also has fantastic prices on the inventory and it truly feels like he's there to help you because he enjoys what he does, and I respect that immensely. He also sold me a gorgeous Yugo but the star of the show is what he built and the scope he picked. The Ruger is nothing but beauty and Chris is the man if you have any sporting related needs. I had such a fantastic experience overall that it makes me want to work there. All in all, thank you Chris, his kind wife, and all the other employees that helped on such chaotic days and I truly appreciate the craftsmanship you put into this. This is one I will never be selling.

Surprised by the lower ratings. My experience was top-notch. Chris the manager was great. I left…read moreinformed and confident, thanks to him. He patiently answered all my questions and spent a long time with me to make sure I was taken care of. Kudos to him!

Great place for your fishing needs. The owner, Omega, is very knowledgeable and friendly. Great…read morepersonality and awesome to talk to.

It's great to support small businesses and this is one business that I will continue to support…read more It's very close to where I live and convenient and the owner Omega is a good dude they offer bait live bait and real repair and they also spool reels. I will continue to support small businesses not the big box stores. Thank you.

The closest Dicks Sporting goods to me right in the Sunnyvale area right off El Camino. It's in a…read moreshopping center near Ross and Sprouts. During the World Cup they were selling a specific World Cup pin that other stores didn't carry or you had to pay double the price for it online. I checked the inventory on the store website and it said they have about 6 in stock, so I went in to grab it. Upon entering I was greeted immediately and found that the World Cup section was directly upfront by the registers which was great, but I wasn't successful in finding the pin, so the cashier tried helping look for it and we had no luck. They doubled check to see if there were any in the back, but there weren't. I was told it's here but misplaced somewhere else and they had no clue. I was on the hunt for this pin and no other locations at Dicks had it except for the Sunnyvale location. I was disappointed I couldn't get the pin, but the people here were really nice and tried to locate it.

Sunday, July 19, around 6:00 p.m…read more My family and I asked if it would be possible to receive a discount on a display shoe and another pair that was noticeably dirty. We were simply asking if any accommodation could be made. Marcus told us it wasn't possible. When we politely asked to speak with a manager, his entire demeanor changed. He became passive-aggressive, dismissive, and spoke to us in a disrespectful manner. Instead of trying to help or explaining the store's policy professionally, he responded with an attitude that made an already disappointing situation much worse. Customer service should be about treating people with respect, even when the answer is no.

I went into the store a few weeks ago, and it was a disaster . I just called today 8/26/25 and…read morerecored message says The store is NOW permanently closed. Forwards you to Sausalito store.

I go there because its convenient, close to where I live. I…read morejust wish they would be fully stocked on fishing gears e.g. Hooks, Sinkers, Lures etc etc etc.. most of the time I go there and the shelves are empty, they dont have stuff COMMONLY used by surffishing people like me.. Im lucky I dont live to far from the store or else I would NOT waste my time.

Very nice shop, tucked away from busy streets and have tons of selections and most items are in…read morestock. Workers and owner are very knowledgeable and friendly. Good price and estimated return time was precise. Will definitely return again

Resolved issue in person. With added clarification. Hope that we can continue without any issue in…read morethe future