Excellent customer service! Whitney could give a seminar on excellent customer service! I also like how they use text and photos to keep me informed! I read more

It's been almost a year now and my AC is still working great with a $15 fuse I replaced myself. Their mechanic lied saying I needed $1500 in AC repairs. Not only that, their manager also lied in his response to me by saying their mechanic did a thorough job and did complementary services. No they didn't. read more

This was my first time using this company, I have driven by numerous times, but like with most things, I am a creature of habit and stick with my usual repair facility. This time, however, I needed a tire repaired and my usual place doesn't do that. There is another place just around the corner on the 2100 block of Shepherd that I used to go to but since they ripped me off a few years ago, I have not stepped foot in there since. The repair was done quickly with a patch as opposed to a plug and at a reasonable price and the service was great. I will definitely consider RMS for anything in the future, should the need arise. read more

Service and attention to details. Will help you with any automotive issue. They keep track of your past service work so you know what is required for the next time. Gteat computer analysis also. read more

Thank you to all the helpful Yelp reviews that steered me to RMS. This is a terrific auto service garage! Their online scheduling software is easy to use. I recommend speaking with Whitney when you come to the shop. She is very professional and courteous. I used RMS twice last month for maintenance type of service for a Honda and an Acura. read more

What a great shop! I had a screw in my tire that looked 3.5 inches long and they repaired it for me for FREE! It's the Monday after the flood and they had me and the wife out in 30 mins! Thank you RMS! You guys have earned some future business! read more

Very reliable and trustworthy. I highly recommend. Also, body shop does great work. I highly recommend!

These guys just did me a big favor. I drove from Minnesota to TX and on the trip hit a big piece of shredded truck tire. It took out my AC and trashed my bumper. First I found a place to fix my AC which they did, but not without warning me that my AC system was still very vulnerable without the underproduction in place that had gotten damaged by the tire. Someone recommended RMS to me for body work so I went their. Initially the woman advising me was trying to save me $ related to insurance before I found out that the repair was going to take much longer than I had given that I live out of town. I asked if it was possible to just put on protection to keep the components in the engine compartment protected. He said, "give a few minutes and we'll see." About 15 minutes later he drove my car up and said that they'd been able to use ties and the parts already there to hold the protection in place. And the kicker, NO CHARGE. Who said chivalry is dead? Thanks so much for the help! I would've been happy to pay, but I certainly appreciate your going the extra mile, especially for a customer who you've never seen before and may never see again, given that I now live 1200 miles away. Thanks Thanks Thanks! read more

This is the first auto care place I've been to since I moved to Houston almost a year ago and I would say I'm glad I went here. I found them through google and what attracted me to them was that 1. they are in a lot of websites' "Top 10 Auto Care" places in Houston, and 2. the location was perfect. I had issues w/ coolant and engine oil leakages (so, not-so-small repairs) and they took care of everything perfectly. They were able to do same day diagnostic tests and sent me an email w/ a report of everything that they had found; the report even had pictures of what must be repaired/replaced w/ the problem areas highlighted. There was a hiccup w/ one of the required parts not making it through to the place, but they still got it done really fast. They would've gotten everything done w/in a day, if it wasn't for the delivery issue. Also, they constantly kept me up to date w/ how the repairs were going. The customer service was awesome here. Now price-wise, I'm not sure if the amount they charged for the repairs was pretty standard or not, seeing that I'm not the most automobile-savvy individual... but I wasn't mad at the cost. I didn't bother getting a 2nd opinion from another garage, but my car-guru partner looked at the report and felt that it was a reasonable price. So, needless to say, I will be going back to this place whenever I need to get my car fixed. read more

I had an issue with my car not starting happening before {a couple weeks ago} and at that time throughout a whole day while running errands the car sometimes would start, sometimes it wouldn't. In one of those "lucky" strikes I drove it to my former go-to car shop {as I was in the neighborhood} and they tested it all but nothing came up. Battery was fine and some other possible things that could be wrong were totally fine too. So nothing found, the car kept starting normally and all was well, I kept going with life and driving away. Now this weekend the same issue happened again. I had my car parked for 2 days without being able to start it, trying to figure out where to take it to fix it. My former go-to car shop is very far from where I live now and since - thankfully - my car was parked at home, I took my time to decide where to take it. The thing is I am always afraid car shops will rip me off as I have 0 knowledge about cars and wherever they say the problem is I'll have to go with it. And I'm SO grateful RMS Auto Care people were actually honest with their work. Towed my car to their shop, and I told my story of this happening before and that most likely it is NOT the battery and that they'd need to dig in for something else. I think I didn't even stay there 30mins and the guy who was checking my car came back with the car working and telling me that the battery of the KEYFOB was dead which is why it couldn't connect to the car and I couldn't start it. Because my car has the standard ignition {put key in and turn it to start} it didn't even occurred to me that any kind of battery was even inside that key fob and that it was needed to make such manual {and ancient! :D} move to work! So that little flat round battery thing that you can buy at the grocery store was the issue. Huge relief! Now the thing is {my biggest concern with car shops} they could have told me it was some more complicated issue and charged me a lot for it and I wouldn't know. I would have just gone with it. But they didn't. I was just charged the battery replacement and the less than 30 mins time they took to figure it out. REALLY grateful to have taken my car to RMS Auto Care, where everything was handled so quickly, with super-friendly staff and most importantly - they were honest about their work. read more

I've been to RMS three times, within the last 3 months. The gentlemen at RMS are knowledgeable and very informative. They walk you through their process and work to ensure every customer knows the: what, where, and why for any repair. They don't overcharge (in my personal experience) and I can honestly state, I will recommend them to my friends and family. For me, their actions have warranted my lifelong patronage. read more

So glad I stumbled across this place. I purchased two black emblems for my Audi Q3 and needed them installed. I went to both Audi Sugar Land and Audi Central and they both said they didn't have the equipment to install it (even though they were Audi parts purchased from Audi). My boyfriend called around 5:30 and talked to Ford, who said he could do it with no charge and we could swing by. They closed at 6 but worked for a good while trying to get the old emblems off and the new ones on and they did GREAT. Everyone was extremely nice and knew what they were talking about. Would definitely recommend! read more

RMS Auto Care - Auto Repair Near Me - Houston, Texas

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I'm always satisfied with the repairs RMS Auto provides. They have been servicing my cars for years and their customer service has been consistently extraordinary! I highly recommend them to anyone who wants quality service which includes transportation from their location when you leave your car and transportation to them to get your car when the repairs have been completed. read more

Had a front end job here back in January, over $1,500 - reasonable but not cheap. I was changing out a brake cylinder last week and took the wheel off - one of my lug nuts was missing (covered so I did not see until now). Also, the brake line bracket was not reconnected. Sloppy. read more

I went back to get my SUV repaired after I was rear ended. Sady was extremely communicative and helpful and dealt with the other insurance company to get all of the necessary repairs approved. Car looks brand new now! read more

There so many stereotypes with car repair mechanics/shops, and (dare I say) almost as many stereotypes of women who go to car repair / auto care places. In the past I've been ripped off, spoken to like I'm a pre-pubescent child, and ignored. None of this has ever happened to my husband. I think there are some stereotypes still in play in some auto care places. I was hesitant to try RMS due to my past experiences, but when I noticed they were parked on Westheimer in Montrose, I thought, "if they can afford rent here, then they may be pretty good." So, my car and I went in for a 10K mile check-up. Their prices were reasonable, so I returned. The next time I returned, my radio display had ceased working, so I asked them to fix that along with my 10K mile check-up. They called me to say, they could fix it, but it would be costly because it would take time to find the issue, so I would incur lots of labor charges. They recommended that I take it to my Dealer, who may know exactly what's causing it since they've probably seen this before. I was amazed. This man went out of his way to tell me he didn't think he could do a cost-effective job on my car! He wasn't trying to rip me off, ignore me, or speak to me like a child. I did eventually get my radio fixed, but I'll always remember how honest and kind they were both about my car and my wallet. Thank you, RMS. read more

The best customer service I have ever had at a car place. They are not trying to rob you. Good people. I am so glad I found this place.

Very quick, communicative and reliable work! I went in to fix a flat that was hard to pinpoint and the mechanic was able to identify the problem and get it back to me within a day at no cost. I will definitely be coming back if I need any more car help. read more

Amazing business Whitney and Chris are the best. Very honest and helpful. They walked me though what was needed to get my truck going and what repairs I would need later on. If you want an honest mechanic RMS is the real deal! read more

I am beyond happy with my experience with RMS Auto! Sady went above and beyond to make sure my car was taken car of and provided updates as they came along. Thank you guys again so much for making my car repair smooth and seamless! I will definitely be back for my car needs! read more

They test your car, find out what's wrong and fix it with efficiency. Not the cheapest in town, but trustworthy and reliable.

Found my forever mechanic. For many years I insisted on having all things automotive done by my dealership, because I assumed the quality of parts and labor was unbeatable. I've changed my mind, as of now. RMS was recommended to me by someone in the business that I trust, after getting an estimate from another independent mechanic, who quoted me $2400 for labor plus parts. I called RMS and spoke to the owner. I was so impressed---he answered my questions, he was friendly and informative. So I took my car in to RMS. RMS e-mailed photographs of the problem with an explanation of exactly how to fix the problem, and the estimate. Quickly. Perfectly. Professionally. Many thanks to Whitney for thoroughly explaining everything that would be done, when it would be done, why it was being done---and then confirming I was ready to get it done, at the price quoted. RMS fixed my car for less than $500. I paid the bill, picked up my keys, and drove off actually feeling good about my car repairs, for the first time ever. read more

Whitney and her team at RMS has been angels with quick emergency fixes for my vehicle and many a time without charge done right with a smile

As long as I live in Houston RMS Auto Care will remain the place where I take my car.

Came in to get my headlight fixed and they took care of me in a reasonable time even though they had to get a part from somewhere else. I just worked from a coffee shop across the street and walked back over when they were finished. Good service! read more

Very good people in the neighborhood. Although I did not use them this time they were very attentive and caring. Great service and knowledgeable staff. read more

The staff are always friendly and I never feel like they're trying to empty your wallet. They explain everything clearly so you understand what's wrong your vehicle. I highly recommend them to everyone. read more

RMS is amazing! My dealer said I needed new front breaks on my VW they were down to 2s although I had my rear brakes replaced a few months ago and they said I had a while. RMS checked them real quick, they weren't at 2s but at 4s and 5s. They sent me a quote for when it gets lower and needs to be replaced. Thank you for saving me money! Coming back here for everything from now on. read more

Long story short, don't take your car anywhere else. I got a second opinion from them on what another shop told me was going on with my car and as it turns out, the expensive fix the first shop identified wasn't the issue at all. It is refreshing to run across a business that is honest and does good work. Customer for life. read more

I needed a sweeping maintenance check for my 12-year old Chevy Malibu, so I was happy to see that RMS was running a special on a 40-point inspection. The results came to my phone and email in the form of an interactive report that guided me through green-yellow-red points on each inspection item. It was so helpful to be able to read through the technician's notes before hopping on a call to give the go-ahead on what was deemed to be necessary work. When I drove off the lot my A/C was working better than it ever has, and I had 4 new brake pads / 2 new tires at a fair price. Best of all, I feel knowledgeable regarding when my next service will be needed and what items will be brought up. read more

My whole experience with RMS was extremely positive. They were nice and welcoming when I came in, communicated clearly on what they would do and their timeline, and were able to fix my AC issue in about 24 hours, despite being clearly a very busy business. Nice touch offering a Lyft ride home after I dropped my car off. I will definitely go back to them if I have any future issues. read more

I got body work done on the front of the car. I just picked up the car and it looks great. The guys there are very professional. I ended up having to replace the front bumper but they explained the reasoning clearly, sent pictures, etc, and did a great job matching the paint. Throughout the process (estimate, drop off, pick up) everything was smooth and professional, they finished when they said they would, and the price was fair. Absolutely recommended. read more

The good folks at RMS Auto Care have helped me out yet again. They're helping me figure out what went wrong with my car when I took it somewhere else for some service. Obviously, the first thing I did wrong was to go somewhere else for service! But didn't hold that against me - which was right nice of them. They just jumped in and figured out what might have happened, and gave me advice on how to proceed. So very helpful, courteous and generous. RMS is not exactly in a convenient location for me to go to usually, but I think the value they deliver outweighs the inconvenience. read more

I would not use these people for wheel alignments!! They did a decent job with putting struts on my Lexus, but are clueless when it comes to alignment. I've had to go back in after service at least 5 times. They seem to rely solely on their equipment but need to simply drive the car if we are constantly having issues and the car keeps tugging off the road. Now, my wheel is shaking which indicates that the are unbalanced and I can tell NO ONE drove the car or they would have noticed it. They just roll out cars and hand keys back not knowing if the work is truly satisfactory. Harrison the manager spoke with me regarding my concerns but wasn't around to see the final result and passed me off to Chris Yarger the Service manager who I was previously passed off to by Whitney Hegarty, another shifty talker who acts like a used car salesman. I truly feel these people just let machines do all the work and let their eyes look elsewhere. Sometimes you have to do test drives if someone is obviously unsatisfied SEVERAL times. Now I have to seek out an alignment specialist to finish their screw ups. I am not recommending them for alignments at all PERIOD!! Go somewhere else.. read more

RMS Auto is wonderful! We brought in our Lexus SUV to get a fuse replaced and cracked passenger-side mirror fixed. Whitney was great. She got us in the same day, had a car take me home while they fixed the fuse, and quickly got me an estimate for the mirror repair order. You really get the sense that they truly care about their customers -- very different from the garages I'm used to. We'll be returning for all of our auto repair needs. read more

Whit and the rest of the staff are the best at what they do. Only shop in town that truly cares about the customer and doesn't try to take advantage of people. 10/10 recommend read more

Super knowledgeable and friendly. I walked in without an appointment and they were flexible enough to fit my car in their schedule. Been going here for over 6 months, taking my old (more than 200k miles) regularly. read more

I have been taking my cars to RMS for over 30 years and have always had prompt, reliable, and honest service. They have nursed me through two Jaguars (never again!) some diesels, VWs, and more. Picked up my Mercury Mariner today and it has never run better. I even went back 4 hours later... Just to tell them how happy I was!!! How often do people do that! read more

Had some complications with my inspection but they were very understanding and took great care of me!

Excellent professional and courteous service. Chris and his entire staff are excellent automotive repair professionals. Very knowledgeable and thorough. read more