beware! not only did they not do their job to clean and check the condition of the pool and it's equipment, but they also stole from me and I have it all on video. it took months for the theft to be resolved and when I got a new company to come check in my pool they said pretty much everything was broken or leaking which should have been noticed and fixed by roadrunner since they had been coming out once a week for over 6 months to service my pool. DO NOT USE read more

They had a great attitude, super helpful, and fixed my pool in a timely manor! Highly recommend

Improperly installed a pool heater that wouldn't work then stopped answering and/or returning all our calls. Beware of the communication issues- review after review reports the same thing. read more

Best service in The Valley my pool is always clean replaced all my equipment and they did a great job

I'm afraid I have to join the reviews about no communication. I initially called for a filter motor replacement on Thursday, June 29. After a promising call-back, the guy said he'd call me back to set up an appointment later that afternoon. I have still not heard anything and I ended up finding a great company who took care of the work in less than 30 minutes total. I wouldn't normally review a company I've had no actual dealing with, but if they don't care to even call back, that is a bad sign for the kind of business they are conducting. I'm hoping this review (along with the others) leads them to improve customer communication and relations. If not, I now have a great pool company that I would not hesitate to call again (Innovative Pool Concepts). read more

They had a great attitude, super helpful, and fixed my pool in a timely manor! Highly recommend

If I could give them 0 stars I would. This company thinks it's acceptable to repeatedly not service our pool and leave the service note stating it was serviced (when we have cameras showing it was not serviced). When I called to address this with them the owner was completely unprofessional. read more

I purchased a cartridge filter system from Roadrunner and included in the purchase price was a demonstration on how to clean the filters. They installed the system but never demonstrated how to clean the filters. It took me over a year to get them to come out for the demonstration. I missed one scheduled appointment 9 months after install (which they arrived late for) but it was finally completed. I showed the service tech the leaking around the piping seals. He acknowledged it was an installation issue and he said he didn't have the parts to fix it, but would have the office schedule him to come back. After weeks again of calling to get the leak fixed, I was told there would be additional cost for the repair of the poor original workmanship. This company has NO business ethics or integrity. They string you out so they can claim problems aren't covered under warranty. RUN from this company. There are so many pool companies out there that are responsive and stand behind their work. read more

Unbelieveable. I am in disbelief. I have called Roadrunner Pool Service three times in order to get a regular cleaning and repair service for my pool in my new home in Phoenix. I have left messages and spoken to someone there with a promise of a quick return call. No calls, after three messages and a promise, its over. Business is successful when you make a customer for life. Business goes where its wanted, I get it, you don't wish to do business. Recommend Orange Tree read more

I contacted them to get my green pool back to blue. I thought I needed an acid wash but after a consultative phone conversation they suggest a cheaper solution. No other pool service I called on was consultative. They just gave me a price quote and done. I finally chose them and my pool is bright blue. I was so impressed I also have them for monthly pool service and it has been GREAT! When my pool equipment has problems they notify me and they fix it. I really don't have to worrying about my pool. It's in terrific hands. I would TOTALLY recommend them. read more

I regret I didn't read the reviews before trying to use this company. I was referred to it by a friend, she was happy with them, but I really don't know how. Communication is very hard in all means with them. Many times we call, they don't answer, and when they answer, they are constantly rude. I was never sure when they would show up for the first time, and very insecure I could leave my pool without having to treat myself. When they come, they dont stay more than 10 min, and actually I dont know if they did anything. In the second week of their "service", my pool was GREEN from initial blue. Calling them to complain or know what was happening, they were rude with my wife, said it was our fault the pool was green and we even had to pay for the two weeks service. You might have a better luck, but I am deleting their number from my phone and want distance from them. read more

Roadrunner turned my green swamp into a crstal clear blue lagoon. They provide exellent service and addressed all my maintenance requests promptly. Great Co to do business with. read more

I received EXCELLENT service from Roadrunner Pool Service and Repair. When our pool pump and filter broke, my pool turned green fast. The Roadrunner Pool Repair team was able to quickly schedule to replace our equipment at a competitive price. Our pool was back up and running in no time! The service technician was punctual, courteous, and professional (Armando!). I would definitely use Roadrunner Pool Service and Repair for any of our future pool needs. read more

I am truly sad these reviewers had such negative experiences with Roadrunner. In our first 2 years living in Arizona and needing a pool service, we went through 6 companies, none of which did even a fair job of pool service. From the first time Travis and his company serviced our pool, my wife and I felt we had finally found the exemplary level of service we had hoped for. It has now been over 5 years, and we still feel the same way. Beyond very dependable, top-notch service, Travis often goes the 2nd mile to provide amazing help. Just a month ago, we found a lift to purchase (my wife uses a wheelchair). Travis not only picked up the lift for us, but made sure to have it carefully and capably installed. This is just one of many examples we could provide--we would not hesitate to recommend Roadrunner to anyone requiring such pool service! read more

They charged for complete pool service, the water level was low and never vacuumed the pool or did anything except put chlorine tabs in floater and leave a bill. Terrible service never use them again. I have used many pool service companies in the past and never have I had such bad service, so glad they aren't maintaining the pool any longer. read more

Well, Considering they stated they would be there at my house between 1 and 4 and didnt show and another time between 10am-2pm. Didnt bother to call and say they were running behind until after 2 o'clock!!! Left messages and no return calls back. Bad customer service. I havent had a chance to see their work yet but not impressed AT ALLLLL!!! Bad start!!!!! And these are the people that are used under my home warranty so I have no option but to put up with this, otherwise thry would be out the door!!! read more

Called this company on Friday 5/5/17 at approximately 11:35am requesting service for an issue with our pool light. Knowing that this was mid-morning on a Friday I didn't expect service that day but did expect maybe a call on Monday to schedule....No call on Monday so at approximately 8:40 am on Tuesday 5/9/17 I called and told them that I had yet to receive a call scheduling service. I found this company on "MyGuy" referral service but if this is the best customer service they can provide, I have NO idea how they made it there.....I can't speak for the service as I couldn't get them to return a call for service......... read more

Terrible service. Pool turned green and never fixed it. Had to go to pool store with water to figure it out on my own. Didn't call me back, fired them months ago and am still getting monthly invoices - and I called them 3 times about it. read more

Horrible service!! Calls are never returned.. Services are not fully rendered and when you call to let the owner know his employee forgot to vacuum, add chemicals, ect, He doesnt care, and that is only if he decides to call you back! He will argue it was done!! Travis the owner is rude and yelled at me!!! I agree with every review on here except the great service from Christine in Glendale. Is it a coincidence that Travis' wifes name is Christine?! read more

This is the most horrible company I have ever dealt with! Had my pool pump replaced by them a year ago. Last weekend it stopped working and we called to have them come take a look. 3 days passed no phone call so we called again. They said the next day someone would call with a time they would be there. They showed up without calling and we were not home. They called us after leaving and said they would be back the next day after 3pm and never showed. Today 6 days after my initial call, I called again and asked it someone could come out ASAP and explained my concerns about the situation, not calling and the no show. The man who answered the phone, Travis, called me a liar and hung up on me. My husband then called and asked to speak with a manager. The same guy answered and proceeded to be extremely rude and condescending. At this point he request the owner and was hung up on. 10 minutes later we get a call from the manager from a private number who states he is the manager and asked "who do you think you are? You need psychological help!" This is a horrible company. Please spare yourself the aggravation. read more