This weekend we decided it was time to splurge on ourselves for a change and purchase a hot tub to…read moreenjoy during the cooler season. After doing some research and visiting several stores, we ended the day at Sunset spas. We met with Mitch and immediately felt at ease and not pressured to take advantage of their Black Friday sales. It was at that point we knew we found the right place. The process was easy and seamless! We can't wait for delivery of our new spa and look forward to enjoying it for many years to come.

I know this is long but it may help you when it comes to making the right decision on your…read morepurchase. I've tried to work this out with Sunset Spa, but they have decided to ignore all my emails and calls, including Dave Rempfer the owner of Sunset Spa. NOTE: The ROC of Arizona has no licensed on file for Sunset Spa to perform work on Spa's. This is what the ROC of AZ told me, so now I am having that investigated by the ROC. Before they work on your spa ask for their license number. Also, get it in writing from them that they will provide you service, if you need it after your warranty runs out. Do not take their word for it (see attached email where they advised not servicing out of warranty spas). The company was okay until they damaged my spa after doing a repair on it and refuse to correct it. They want me to clean up the damage or pay them to do the work. I tried to work this out with Matt from the Goodyear Store who referred me to Sunset Spa's Customer Service Team, who refused to take ownership of what they did to my spa, instead they state its Water Chemistry that caused the issue. I've been using the same water for 5 years. The issue is they came out and did a repair that I brought to their attention 2 years ago when I was under warranty. They kept giving me chemicals and telling me to try this, than finally they took ownership of the issue and sent a tech to fix it. This tech used a Blue Glue Adhesive in the repair process, which was huge because after 2 years the problem kept getting worse. After the repair was done the spa had several leaks, which I took video of but cannot attach here. They sent the tech back out, she repaired the leak with a Blue substance. A couple days later my spa has blue particles all over the place that are coming out from the jets and then I felt the inside of the spa and 100% of the spa include inside and outside of all the jets with something that feels like a low grade sandpaper, however per another company I was told its the adhesive they used and that she filled it immediately after repairing it. Since no one would respond I then went into the store in Goodyear and Asked Matt if I could speak to Dave the owner. Matt refused to give me any contact for Dave and said he would have Dave call me. I forwarded all my correspondence on this matter to Matt's email address and told Matt Please have him call me asap. No contact from Dave, so I reported them to the BBB at https://www.bbb.org/us/az Finally Dave Calls me, but its not to fix what they did, I don't even think Dave truly realizes that this is a real problem from the repair. All Dave would say to me over and over again "You reported me to the BBB. . OMG" over and over. When I realize his call was not to help me but to beat me up, I said "Yes Dave. What did you expect me to do? No one would return my call or emails. My spa has damage from the repair you all did". However, all Dave could say was, "I'm going to sue you in Small Claims Court". I then told Dave, "you cannot sue the truth. I have proof". Dave than said "I don't care I'm responding to this BBB notice and writing it off as a loss". I am just shocked at how closed off he was to "we have an issue here". Their OWN Customer Service team (see email screenshot) told me to use Not 1 but 2 FULL BOTTLES of PH DOWN and to wait 2 days before draining it, cleaning it and refilling it. They state in their email to expect Blue Flaking. If you look up what PH DOWN is used for, PH DOWN is used to remove Glue Adhesive and if you look up what color the adhesive is that Spa Companies use, It's BLUE. So, Sunset Spa is 100% telling me how to remove the glue that was used in the repair process, BUT than telling me the Water that I've been using in this SPA for 5 years with NEVER having an issue with is the problem. I am shocked at how closed minded Dave is on this issue. This is the Truth. My problem with me doing the work and not them is that PH DOWN Removes Glue, so if they used the wrong stuff to put all the plumbing/piping back together on my spa than what happens if I do the work and it leaks because PH DOWN soaked for 2 days dissolving it. Just beware. If Dave wants to rethink this and have a civil conversation as opposed to yelling at me for reporting to the BBB and threaten to sue me over the truth, than I'm open to it, but if he can't see the problem and own it, well we will not get anywhere. Very sad it came to this. Just know if you have an issue and if the company will not work with you, you can report to the BBB at: https://www.bbb.org/us/az Also the Attorney Generals Office at: https://www.azag.gov/ to file a consumer complaint. I am shocked that Dave decided to bully and threaten me with Small Claims Court, but you can't sue the Truth. The truth is on my side and my spa in its current condition is the proof.

Have you ever done business with a company that makes you feel like you are their only customer?…read moreHave you ever worked with a business who knows you on a first name basis? Have you every worked with a company who seems to drop everything and run across town to help you out? Do you ever wonder what has happened to good customer service? You must go and and see Tim and his staff they will treat you like family. Their service is second to none!

To Gary and his wonderful staff,…read more Our boring backyard has been transformed in to our own little oasis!!! Neal and I can't begin to express our appreciation for a job "very well done"! The entire project ran like clockwork. The planning and execution was seamless. Your work crews are craftsmen, very skilled and meticulous. Gary, the project started with your creative design. You listened very closely to what features we wanted and you incorporated those ideas into a masterpiece we now proudly call our backyard. Throughout the project, your team was very responsive to any concerns or questions we had. As our daily point of contact, Mike was wonderful to work with. To say that you and your staff went beyond our wildest dreams in the quality of work and customer service would be an understatement. Our backyard project also included a spa built and installed by your company, Spas by Design. The quality of your spa is untouchable. Also, I can't say enough about Bob Campo, your sales manager. When, as new spa owners, we were having some concerns about how to maintain the proper water quality, he came right over to help with a big smile and words of encouragement. Gary, this is what we learned about you during our backyard project. You LOVE your work. You're very good at it. You run your company with integrity. Your word is golden. We can't thank you enough! Neal & Lori

Bought a Wellis Atlas hot tub from Southwest Hot Tub Warehouse and it's been a nightmare. The…read morecleaning system doesn't work, the waterfall cracked and leaks, and the panels keep falling off. They poorly attempted to fix the issues, then blamed me or the manufacturer (Wellis) instead of taking responsibility. They also lied about submitting a warranty request on my behalf -- when I checked with Wellis directly, they confirmed no request was ever submitted. Now the dealer has stopped responding altogether. Poor service, dishonest practices, and no accountability -- once they make the sale, you're on your own. Look elsewhere.

We purchased a Dynasty Spa from Southwest Hot Tub Warehouse and had it installed in early December…read more2025. Upon installation it was discovered that was a leak and water was leaking into our top panel control. In addition, when we purchased the spa we were told it had wifi capability controls installed (which turned out to be a lie). The owner told us he would order a new top control panel from Dynasty and would also install the wifi module for free since he said it was already in there (second lie). After 2 months of excuse after excuse from the owner (throwing Dynasty Spas under the bus, saying they would answer calls, shipped the part, but it never got there, it got there but he used it on another spa, etc. etc., etc.), I decided to contact Dynasty myself. They were responsive, opened a warranty claim for us, shipped us the part free of charge. We then had to contact Southwest to get it installed. I tried emailing, calling, etc. for a while with zero response. Finally went in person (we live an hour away) and confronted them. They wouldn't even acknowledge responsibility. But after a come to Jesus meeting with me, they installed the part. Needless to say, Dynasty is getting us another distributor who can do work on the spa should we need it in the future. Moral of this story....DO NOT DO BUSINESS OF ANY KIND WITH SOUTHWEST HOT TUB WAREHOUSE OR SAM JARRETT EVER! Here is the response I got "We are very sorry that you feel this way! We tried to buy your replacement topside from Dynasty Spas (a company we no longer do business with) but were refused by Dynasty Spas due to ongoing legal issues we are having with them (this review will benefit us in that pursuit). We actually purchased your needed part (a new topside) from another company and still have yet to receive it. When we delivered your spa everything worked great at delivery and you received everything promised in your contract! We were contacted on 2/8/26 about your replacement part arriving on approximately 2/11/26. Within 24 hours of you receiving the part, we installed it at no cost. Your spa was completely operation the entire time you have owed it. Sorry you got caught in the middle but we really appreciate your business. We are happy to assist you in the future!" Since I can't respond to your response to my comment, I will do it here: It would have been really nice if you would have told us that you were no longer doing business with Dynasty because of legal issues. I would love to know when that came about because if it was BEFORE you sold us a Dynasty spa, that would have been key since you can no longer get parts on a spa that is warrantied for at least a year. It's dirty business. AND, A KEY PIECE OF INFO YOU LEFT OUT OF YOUR CYA RESPONSE IS THAT WE NOTIFIED YOU THAT THE PART WE ORDERED WOULD BE DELIVERED. AND YOU BETTER BELEIVE YOU WERE DOING THE WORK FREE OF CHARGE.....IT WAS UNDER WARRANTY!!!!!~ And, you gave us a run around for 2 months! Here's an idea...BE HONEST WITH US. I don't appreciate this. I understand business issues come up for a myriad of reasons. I understand that. I was a CFO for many years of my career. It's just sad that we had to go through Dynasty ourselves. All you had to do was tell us the truth, we would have done exactly what we did. Call Dynasty, get the part and you put it in. WHY WAS THAT SO HARD? Grow some integrity.

Since I wrote my last review, I found Nathan at SPA Hot Tubs. He came out today and fixed my spa…read morefor a very reasonable price. Other spa repair companies weren't familiar with Ateta Spa, but Nathan knows Atera Spas and I'm glad he is available for any issues I may have in the future.

Does anyone have a company that sells parts for an Atera Spa? We got the spa with the house and the…read moreheater and now the control panel isn't working. LPI, Inc is a joke. Considering they bought the company they can't tell you a thing about parts or repairs. Help!

They were super helpful to me all summer long! They have me…read moreget my chemical straight and get rid of the green.

Chris has helped me dozens of times, it's good to have a trusted source selling your chemicals. He…read moresuggested that I sign up for the home test deal, my tester arrived this afternoon and we'll give it a try on Saturday Thanks for your expertise and easy going nature!

Imagine Backyard has a great showroom, strong product selection, and the GM/sales team has been…read moresolid to deal with. But the installation/third-party delivery experience was the worst I've seen. The install manager blocked my driveway while my family was trying to leave, then refused to move/back out so we could get out. When I insisted they clear the driveway, they canceled the install and walked off the job. Great company and leadership on the sales side -- but the install/service side is a major problem. If you buy here, make sure you get clear accountability on who is responsible for installation behavior, escalation, and completion, because that part was unacceptable.

Great to work with and good follow through. The showroom…read morewas easy to see the end product.

What a great team I had working on my project, this was the first and probably only Pool Project I…read morewill have. Yolanda, the Project Coordinator was on top of this one from the start, keeping me informed and up to date as needed, she was Fantastic. Kane, the salesman designed a pool and landscaping, it turned out exactly as he put it together as. Jerrod was also key in the final outcome and very easy to work with. I was hoping for an early June finish to the project, but it came together four weeks early and the results were Amazing. I have worked with multiple projects/contractors over the years, and to my surprise this was the one of the best ever. Thanks Tribal Team, you guys are impressive. Thanks, John Nyquist

Tribal Waters was great to work with. Jim was very patient with us as we made revisions to our…read moredesign and he never pushed us to make a decision or when to move forward with it. Jeff was great on the install and was always on top of what was happening and when it was supposed to happen. And Yolanda was always good about letting us know when a crew would be at our house. Amazing team and I would recommend them to anyone. I don't plan on building another pool but I would work with them again in heartbeat.

I cant say enough nice things about Leslie's at 67th & Happy Valley. The lady who runs it (didn't…read moreget her name but short salt & pepper hair) must surely have a PhD in pools & spas!! She has solved problems for me and saved me money COUNTLESS times. Oddly enough when that location first opened years back, they must have had a different business model. High prices, everything came at a cost, inconsistent advice...I hated the place. But in the past few years, a complete turnaround. Cool stuff on sale any time of year and if you get with the lady, you will be in good hands!

Just an update. Been in a lot getting my pool dialed in. The guys have been really patient and…read moresupportive. Have to give extra props to Andrew today. When I was in getting my test two older gentlemen came in. For one he produced an obviously very loved tester bottle the guy had left behind with no prompting. For the other he already had a requested item waiting and was aware of two discounts the customer was eligible for, one being military, which I didn't know about. Very cool. Every time I see Andrew he is up to something, working hard, while still being congenial and quick to answer questions and offer pertinent information.

The staff is very knowledgeable and helpful. They are always willing to answer my questions and…read moregive very detailed answers. I have been to other Leslie's and this one is definitely my go-to location.

Dropped off my pool cleaner 9 am and never received a call to come back and get it. Usually they…read morecall within 2 hours . Stopped in at 3 to find out and the guy was sitting there saying the heavy set guy left and never did it. But he would jump on it right now. Called back at 530 still never did it said he has been busy. Never touched it. Don't waste your time with this store worst service ever.

I have an older pool which came with the house. Have had several major problems, all of which were…read morehandled well and quickly by Desert Diamond. Have used this company for over two years, and they are always quick to repond to my problems. Cody is always available for suggestions, advice or helping with whatever is wrong, and how it can be remedied. Good company, best I've had over about 20 years of needing pool service. Daniel is the person who has kept my pool in good condition, along with Omar.

What an amazing company. It's been very difficult for us to find a reputable pool company that I…read morecan rely on; especially living in the PNW and I rent my house out in Arizona. Cody was always good with communication and takes pride in his work. Quality has been amazing. I have had such great experience with them that I will continue to use them for cleaning.... what an amazing job. So grateful for them and their work.