Absolute scum of the earth for employees. A mentally unstable person picked up my car and started…read moredriving off with us NOT TO THE DESTINATION AGREED ON then wouldn't tell me where he was going, pulled over into an office park where he threw a temper tantrum and damaged my car further witnessed by a salt truck parked next to us. When I asked again the address of wherever he was taking us he said he has been doing this too long and that the government has screwed him over and a bunch of enraged gibberish which showed he was clearly not in his right mind. I was finally able to get AAA to pick me up from a parking lot with no office and no personnel present.

I called with a weird problem, the car stuck in a snowbank in our driveway. Once I told them we…read morewere in no hurry, not going anywhere today, they said they were all busy but could come in a couple of hours. They did - Scott was very friendly and helpful, even did some extra shoveling for us to get into the garage, as well as navigating / advising. Hope not to need towing again, but if we do, we'll call them!

I made an appointment online to get my Real ID license. I walked in, saw a clerk immediately,…read morefilled out the form, got my application processed, and was out the door in 20 minutes. Fast, easy, friendly, professional service. I don't know how it could have been better. They did try to sell me a AAA Visa card, but that was not a problem! Five star rating!

NOT SO CUSTOMER FRIENDLY!…read more Friday Oct. 29 walk in to Peabody, MA branch, greeted at door and sent to CS. As I handed my AAA card & registration slip for renewal the young girl says "do you have an appointment?" I said NO, I did not know I had to have one! This person then states, "well you will have to come back tomorrow" I asked why? She said because I did not have an appointment. I looked around, AND I was THE ONLY PERSON IN THIS OFFICE! I said, "so you are not going to give me my registration? She smugly says "it will show paid but, I cannot process it, you will......tomorrow. I said I understand now, you have appointments but, THERE IS NOBODY HERE! Again, this person states, we have appointments every 10 minutes and that's policy, I cannot do it! So, as you might imagine I got VERY upset and said again, "there is nobody here and you can not process this for me? Answer, "NO" I said I will just cancel my AAA membership and she said OK Thank You in a smart a$$ tone of voice! I grabbed my paperwork and walked out. I called customer service 800 number and after being on hold 20 minutes, they told me "we don't know what individual branches have for their policies, really, this is now a franchise...NO.... So AAA 800 CS NO HELP! Still in the parking lot I decide to just go on RMV website and do it online, even after taking a day off work to get this done in person. We are now about 45 minutes later, I am still outside AAA office and NOT ONE person has entered that office since I walked out! As I am in the middle of renewing my REG online I receive an incoming call, it says AAA Peabody. So, I answer call and it is the branch manager Peter Simmons. Mr. Simmons says he is very sorry, that should have never happened. I said "you heard the situation?" He stated yes, and I said "you let me walk out anyway?" He said "you were upset so I let you go!" So, Peter tells me he pulled the person off the counter and told her she did not handle the situation correctly and that's not how we do business. I again, stated that I understand that you have a policy of making appointments, which I did NOT know when I showed up. I said "you office was completely empty, and has been for the 45 minutes I have been out front on the phone! Peter tells me he wants to make it right and to come back. I entered the office at 12:06pm at this point, and a very nice young lady (Anastasia) processed my registration in exactly FOUR MINUTES, I was out of there at 12:10pm! So, the first person I dealt with who could have processed my transaction in approximately 4 minutes decided on her own SHE WOULD PUNISH ME for not having an appointment, and make me come back another day to get my paperwork! THIS IS A PISS POOR POLICY and could have been easily avoided. Mr. Simmons said it was a bad decision on her part. This person walked by me and was obviously told to apologize but, as she apologized she added, "I was following policy" So, she still thinks she did the right thing, and I have no doubt she will pull this on other members! A person that was trained correctly, and actually cared about their members could have said: "I can do this for you because we are slow and nobody is waiting but, in the future please remember to make an appointment!" That is how I would have handled it! As a side note, I went on to AAA/reservations and the next available appointment was 2 weeks out! This office was a ghost town, and AAA needs to review their reservation system! THIS IS A 1 STAR FOR THAT CS PERSON ALONE, SHE DEFINITELY SHOULD FIND A NEW CAREER! 5 STARS FOR PETER SIMMONS CORRECTING THE ISSUE, AS I HAVE BEEN A MEMBER OF AAA FOR ABOUT 35 YEARS! Thank You Peter!

I had Mike tow a plow from Danvers to NH. I had been in touch with him prior to it actually taking…read moreplace. If I could give him more than 5 stars I would. Great job, Mike, easy to communicate with, answered all my concerns. Great price

Excellent service from Mike at North Shore Towing & Road Service, Inc!…read moreAs a battery replacement was long overdue, I called AAA for a jump and then planned on heading out to pick up a new battery. To my surprise, Mike said he had the same Platinum AGM battery with 3 year warranty in his truck! The price was only a little higher than the local auto retailer AND he "quickly" installed it right then and there! Was well worth it! Will request Mike the next time we require roadside assistance. Excellent!

If I could give 0 stars I would!! Left my vehicle In front of my neighbors driveway. Dragged my car…read moreon its rotor left it sitting on its rotor now fluid leaking all over the street. Kenneth B should be fired and find a new job since he does not care about customer service or the well being of others vehicles. Also left the tire on my front lawn. When I called to speak to a manager I was refused to be given a name or any manager support and was told "it shouldn't be an issue" I don't know if they lack brain cells but my car is wayyy more damaged than it was before bills came DO NOT CALL OR USE THIS COMPANY. New tow company came and fixed the vehicle and properly left it next to the curb and on top of a cinder block. Lazy POS at Bills auto

Markin, the tech, arrived on time as promised per the app. He cleaned the connections very well…read more Luckily they were in great shape. He got the car battery to start but it died as it was over the Toyota warranty and just couldn't hold the charge. Replaced the battery for $168.94. Getting an email for new battery warranty. Very happy with the service and Markin is a really nice tech.

Reliable and professional service for my car. They handled repairs efficiently, though…read morecommunication could be clearer at times. Fair pricing and a solid choice for auto needs.

Our company van was misdiagnosed at Gorilla. The gas filler neck did not have a vacuum leak. We…read morejust wasted time and money there.

I was having trouble finding a towing company to tow a car out of my private parking spot and Milan…read moretowing was the best experience I found. Quick and easy to use!

atrocious customer service, ignorant attendant answering the phone. THEY DROPPED MY CAR OFF AT THE…read moreWRONG PLACE and the woman gave me an attitude and wouldn't tell me where my car was! This company is the epotome of towing companies, use at your own peril!