Wish I could go lower on stars but all I have to say is that this place sucks ass. You can spend as much money as you want here but as soon as you leave the dealership it's your problem and you still have to pay for replacement parts or anything else that would be needed. For example bought a vehicle from here just a few days ago and got home not even 30 miles away and called them up saying that there is a problem with the vehicle I just bought. Get here to get it fixed and still have to pay out of pocket just to get it fixed. Even with them knowing they sold me a vehicle with a defective mechanism. read more

SCAMMERS! I purchased a used vehicle from this dealership less than a year ago. When I arrived at the dealership they immediately tried to stack on a bunch of "Mystery fees" to the price that was listed online. When I threatened to walk they finally removed those fees & I purchased the car flat out. About two months after purchase the check engine light would periodically come on and then go off on its own. Now after owning the car for only nine months I was told by the mechanic that my engine is complete trash and will need to be replaced. (Something that will cost about $8000$) read more

I purchased a vehicle at Robbins Nissan today. The sales consultant, J Matamoros was prompt, professional and listened to my specific request. He understood the type of car and the price range I was wanting. J was excellent. He helped make it a smooth and enjoyable experience. In addition we worked with financial consultant Dora Vega. Dora was very professional and a pleasure to work with. She understood the terms of financing I was looking for and made it happen. Overall a very positive experience. read more

Worse salespeople....they don't try to work with you unless you get the car they suggest.

Do not go here to purchase a car. They are advertising one price and adding appx 7k more for the asking price. They make you sit there and waste your time for them to say congrats and then come back with a whole slew of other issues. To top it off, there is no way anyone would give them a 6 thousand dollar down payment and payments still be 599 dollars. Now mind you, this is after my trade in offer which was 7850.00. Now why would I pay those type or car payments for a Nissan Sentra that isn't even worth 21k according to the MSRP. SO, almost 28k for a base model. Then the dude tried to tell me "You deserve the best and sometimes you have to pay more to get what you want". Boy what!!! I'm not stupid nor am I an idiot!! I think they thought I was dumb or something. I'd pay that type of car payment for a Luxury car. But not no Sentra. So, I talked to another dealership and told them exactly what they were doing and they said that this place definitely was overcharging me and trying to make additional money. I understand inflation and lack of inventory, but no 2022 Nissan Sentra package should be costing 28k and they wanted a 6k Down payment on top of my trade in value. Don't even waste your time. I see why the reviews on here are low. I should have gone with my first mind and drove right past them. But I decided to stop in. Oh, then they seem to not communicate with each other because I had two different people trying to get over on me, then buddy texted me that following Wednesday saying "I have good news for you, call me". So I called him, and was like "what good news? I already said I'm not interested. Then he was like...."we need your recent pay check stubs". I said "dude, I gave that to y'all while I was sitting at your desk, you even went and grabbed it out the printer and gave it to the other dude who was ACTING like he was talking to the finance people. Also, the one who was "acting" like he was doing something said "oh our underwriter is off today and we need him to rewrite the terms and I'll call you Monday. (which all of this was on a Saturday). No call happened on Monday, but on that Wednesday, is when buddy texted my phone. Just ugh, they wasted so much of my time! They suck at communication and they don't know crap about what they're doing. I guess they thought I was desperate. So, I took my car to Tomball Nissan and got a better premium package with the color I wanted for 22500. And zero down payment. Car payment is 354. Thank GOD my dad raised a smart girl. Y'all, literally....bypass Nissan Robbins. They will try to screw you over with no Vaseline if you let them. read more

Terrible place & racism is real and alive here. This is the place that I wouldn't recommend my worst enemy to go. I went there to get an inspection done on my vehicle waited outside for five minutes the guy I had spoken to informed me that this place offers Battery Check, Alternator Check, & Starter Check and he also text me his information and advised me when I come to ask for him which I did. He said he needed to see the text msg that he sent me as though I made it up smh. He then went on to say that he don't know how to take the car off the trailer. He also said the mechanic will come out test the battery on it while it's connected in which he did & had the audacity to say he's going to get another battery tester and conversed with the other guy and I standing there he doesn't show me anything. I am standing there the employees left and after five minutes later Edwin the Service guy come out to tell me that he will not do the full inspection I will need to buy a battery and alternator. So I went to Peacock Nissan when I tell you the best the moment I pulled up they came out greeted me the lady I had spoken to on the phone remember me and everyone worked together they helped each other taking the vehicle off the trailer help direct me backing my trailer up showed me where to park. Everything was explained and action was taken I spent over $1300 with them and it was all worth it and will be going back to get other things done that had failed the inspection next week. My vehicle is running great! Peacock Nissan Can get my Business Anytime read more

Service department is amazing! They are all very professional and will take care of you. All of them are very professional and patient, but I've dealt with Dan the most. Always professional and very helpful , taking care of the car problem that i had with my 2014 nissan maxima Thank you DAN! KEEP UP the Great work , You are awesome Jeanne Velasco read more

I came in and I was lucky to meet Ron, who was easy to work with and low pressure. He made sure to give me the best deal possible and beat Fred Haas by 2k out the door. In financing, they accidentally registered my warranty to the wrong vehicle, so I had to come in and sign the papers again. If I didn't catch it, I would have been out of a warranty, and they would have gotten a free certified vehicle warranty for one of their other cars. It was an honest mistake, but just read everything you're signing and don't be afraid to ask questions. I came in on the last day of the month and we negotiated to the late evening. They weren't able to give me as much for my trade-in as CarMax or Fred haas, but the deal offset that by quite a bit. This is a no-frills dealership and kind of a long drive from the city, but the folks are friendly and willing to work with you - just stick to your guns and review all paperwork. read more

This review is strictly about the Robbins Body Shop. I think they have WAY too many people who are too comfortable in their jobs. I have a vehicle which was tail ended, in a fender bender. Robbins was to be the repair center. I walked into their facility today and was told Jose was out to lunch by a Geico adjuster. Not one of the 4-5 Nissan employees ever bothered themselves to say "hello", "Can I help you", or "What are you doing here"? Instead, everyone there, completely ignored me! "Up yours", would have been a better greeting than what I received there. They wasted my time, lost an opportunity to put me in a Nissan Rental (which might have impressed me enough to buy one, in roughly a year, when I intend to buy my next vehicle), and lost the repair on my truck, which was admittedly minor. They also inspired me to write this review. I have never written a critical review of any business, previous to this day. This review does not include Jose, who was out to lunch, or any other department, other than the body shop. I hope, for their sake, they correct the existing situation, for their future customers. read more

When no one comes out to greet a potential customer, you don't deserve my time nor my money.

This is the first dealership to ever sell me a car after I graduated from college. It was a proud moment when I signed the loan myself without my dad having to cosign for me. I had only been employed for a few weeks, but I had excellent credit and got a low rate. I traded in my four-year old Camaro with a V6 engine and a stick shift for a Nissan Sentra. Sometimes I wonder if it wasn't a mistake hehe, but at the time, I was driving a long way to go to work and I hate driving a stick in stop-and-go traffic so it made sense. The dealership gave me a surprisingly great trade-in value for my car. Perhaps because it was easy to sell for quite a bit more than that, but I was a lot more than I was expecting. I'm not sure if I'll ever buy another Sentra, but the car will always hold a special place in my heart. I love this dealership for being so helpful and giving me my first set of keys. Thanks Robbins Nissan! read more

I visited this dealership a couple of times before deciding to buy a vehicle. From the get go everyone i met there was extremely friendly and very helpful. I would've loved to buy a car from them, but unfortunately (for them), they changed the price that I had originally agreed to. The three stars are for the customer service - J.D. and Bryce were awesome! That being said, the sales manager, Barry, was shady as f*ck. I am eligible for a discount through the company I work for, which I explained to him during the short time I tried to negotiate. He tried to short me on it and say that he was giving me the discount, although I had visited the website myself and knew what it was supposed to be. It happens to be the website where dealership employees are supposed to get their pricing as well, which the salesman had no clue about and Barry refused to say it. This leads me to believe they probably hose their own employees. All in all, the customer service was great, but that's it. And because of that, I'll be more than happy to share that employee pricing website with any Nissan employee who is interested and hasn't been made aware of it by their manager. read more

My wife and I were looking for a new SUV to upgrade our family car. When we arrived at the location we made it clear we were just wanting to test drive some vehicles to get an idea since We were were not sure what we were looking. The salesman was helpful and informative making sure we got to test drive something we were happy with. Of course he tried to make the sale even when we were clear we had plans to visit other dealerships before we would make any decision. We are not sure if the salesman we were working with went to get the manager or the manager just happened to walk by checking on potential customers; he ruined what had been a pretty pleasant experience for us. The manager has no idea of what personal space is. Needless to say we did not go back and were so disenchanted with the experience we decided purchase a car elsewhere. Historically I've owned Nissan vehicles so I am familiar with their service and repair department and they are really nice to work with and contrary to the sales department. read more

If I could give negative starts I would. Never trust them. The dealer committed to holding a truck for us and shook hands on the deal. We had to go to another appointment(not related to car shopping). We called back just a few hours later and they had sold the truck out from underneath us. Then he had the nerve to ask if he could help us find something else - seriously. We prefer to work with people that at least show some form of integrity. Perfect example of why car dealers get a bad name - Robbins definitely lived down to the image. read more

My husband and I decided on the spur of the moment to trade in our 09 Mitsubishi Galant for a Nissan Rogue. My husband figured it'd be best to trade it in now while it was still in good condition and under 80k miles. As soon as we parked, there was a salesman standing there. We let him know we were interested in the Rogue; he took us right to one, the simplest version. He got the keys, we went for a quick drive, and we were at his desk within 15-20 minutes of arriving. I HATE having to repeat myself about what kind of vehicle I want, or having the salemen trying to convince me I'd be happier in something else than what I went in to see. This salesman, Zachary, took us at face value, giving us the benefit of the doubt that we knew what we wanted. Of course, because it is a dealership, they tried haggling, offering to pay us less for our trade-in than what the Kelly Blue Book value was, but my husband said no go, all or nothing. In all, he took two trips to the finance guy; but they agreed to pay off our Galant completely. And it still took 3, 3 1/2 hours to complete the transaction with all the paperwork, but it wasn't so bad. We were prepared with our payoff amount, our credit scores, and the KBB value for our trade-in, so that really helped. The salesman was a young guy who served in the military. He was very polite and very considerate of us having 2 young kids with us. In all, it went better than I had expected. And, even though I hope to have the new Rogue for many years, if i ever need a new car again, I'll be sure to try Robbins Nissan first. read more

I can't say enough how much I love buying cars from these guys. I have traded and bought 7 vehicles from them so far. Justin Brown is hands down the best car salesman there. Justin makes it easy and hassle free. Ask for Justin when you go! The sales manager Dylan is awesome and knows his stuff. Manny our finance guy got us in and out and was great to work with. These guys again I can't say enough on how truly great they are! Ask for all three and I promise you will get the best service from them. Thanks, Justin, Dylan and Manny! You guys have a loyal customer/friend for life! read more

I take my car here for oil changes so far I have not needed anything more yet. When I drive up they come right out they are very attentive and friendly. I have them drive me home and the courtesy van also picks me up and brings me back. So far A++ read more

I had an emergency engine problem with my suv. They were able to diagnose and fix it promptly. Even after I just showed up with it on a tow truck. Great customer service! read more

Had a great buying experience buying here purchasing a car for my sister and they have earned a good review. I was able to come to an agreement over the phone with the manager after she choose her car and he had everything ready for her when she came to pick the car up. She was very grateful for the salesperson taking time to go over the car features with her, especially the bluetooth and navigation. We even received a photo message from the salesperson thanking us for the purchase. All the little things that were done went a long way to show they valued our business. Thanks Robbins Nissan! read more

Service doesn't have any real tech. I went there for service and end up with non serviced car literally. When I got my car all set up was messed up showing weird numbers and settings. Also I paid for oil change and after a month my oil change light came up ( so no oil changed ) I can tell a lot more but long story short that service is NOT service beware. read more

I continue to be unimpressed by Robbins. After my not so pleasant purchase experience, they continue to pester me via e-mail, phone and text. My favorite part is that they tell me I have requested the repeated sales calls after I've asked them several times to remove me from their list. read more

In my opinion, the service shop at Robbins Nissan is horrible. After dealing with them on a few occasions, I have found them to be totally incompetent as well as being very, very DISHONEST. After my last encounter with them, I'm starting to question the previous work that they have performed on my vehicle. In my opinion, you should steer clear of this dealership. You'll be thankful in the long run. read more

TERRIBLE. I was given the old "bait&switch" scam in which the car I had set sights on was already gone when I came to test drive it! Then I was expected to select a much more expensive car and purchase it that same day. I didn't even receive an apology for my time being wasted. I was just rushed and expected to pick out another car to purchase that day. DO NOT waste your time at this dealership! read more

After having a HORRIBLE experience at a different Nissan dealership, my fiancé and I came here and it was everything that the other place wasn't: professional, timely, polite, courteous, etc. No dealership is perfect but this place went ABOVE AND BEYOND to get us into the vehicle we wanted. read more

I purchased a vehicle from Robbins Nissan in January of 2013 and I purchased GAP insurance. I recently traded in the vehicle and contacted the dealership to cancel my GAP policy. I called 3 times, left messages with the receptionist and never received a call back. I called a fourth time and it was after 5:00 so I was told that I needed to call between 8-5. SERIOUSLY?! I have a job and I actually work and don't have time to chase down someone at the dealership to provide a service they offer. I was given an email address to send the required documents to so I sent the email the next day and once again crickets.... I finally received an email back FOUR DAYS LATER with the form that I needed to sign and send back to the dealership. This was on a Monday. Thursday morning I receive an email telling me that I didn't purchase the vehicle from Robbins Nissan? WTF?! I sent my original contract where it clearly stated that I purchased the vehicle from Robbins Nissan. At this point I'm so frustrated I was ready to jump through the phone. The excuse I received from the dealership after I was on hold for more than 15 minutes, and they hung up on me was that they are very busy. Well guess what, SO AM I, and I have to take time away from my job to deal with what should be a simple process. Everyone is busy, but if you are responsible for completing certain aspects of your job it should get done, no matter how busy you are. The service from your finance department was deplorable and I wouldn't recommend it to my worst enemy! I had a pleasant experience when I purchased my car and from the service department the entire time I was a customer. I would drive 30 minutes out of my way to get my car serviced at Robbins Nissan. I guess customer service is not important now that I won't be spending anymore of my money at this dealership. I'm only one person, so maybe you don't care about how I'm treated or this review because it won't have an effect on your bottom line. I will however never refer anyone to your dealership because based on this experience, and if I'm ever in the market for another vehicle, I will NOT consider Robbins Nissan. It was great...until it wasn't. read more

We wouldn't take our Altimas to anyone but Robbins Nissan. I can't say enough good about them. They always do the work for the amount quoted and they're always done with the car on time. We get notices when our cars are due for their regular check-ups. If the car needs something more than just service, they'll put the repairs in the computer as a reminder of what might need to be done. They will also spread out the repairs (if there's more than 1 and if can safely be put off) so it's easier on the pocketbook. They're a terrific Nissan Dealer! Cynthia & Edward Kingwood, TX read more

Don't waste your time energy or many. They're rude, overpriced, and won't go out of their way to make a deal.

I bought a used 2011 nissan rougue from them. within 3 weeks (before the first payment) I have spent almost $2000 in repairs. Now (still before the first car payment) I am being told the drive shaft and u-joint are in bad need of replacing and it squeeks like a wheel bearing is going out. Tried to get it repaired at dealer only to be told the warranty doesn't cover anything before 60 days. Noone seems interested in helping me or making sure I am safe in the car I haven't even made one payment on. I will never buy from them again and suggest you run the other way from Robbins Nissan. They will sell you a bad car then turn their backs on you when you need help. If I could give 0 stars I would. read more

As a previous Honda owner who has had two rather good buying experiences and multiple service experiences, I was shocked by the lack of honesty, integrity and service by this dealership and service center. When I first went to buy my car, I knew what I was looking for and the salesman who helped me get my test drive was very nice and helpful. But, as soon as the purchasing process began, it all went downhill from there. One of the senior guys had to interfere and lied to us on multiple occasions. I knew what price range I wanted to pay, and instead of trying to work with me, they tried to get me to buy less of a car or make longer payments. I almost walked out of there and they finally accepted what really was not a bad deal for them. They were just being greedy. They took my trade-in and paid me just barely what it was worth, and still a whole year later, they had my registration on it. The senior sales guy told me I was getting a great deal and that I would be getting free service for a year with the deal I was making. That made me feel a little better after the haggle I experienced before. There was a long wait for the finance department that day, so they told us we could take the car to get dinner. The finance guy was pretty quick and up-sold us on an extended warranty. Six hours after our arrival, we got to go home with our car. All of this experience could have made this review a 3 star experience, but after my first service, I cannot reasonably advise anyone to shop here. I went in for the first of my "free" year of oil changes, only to find out that I did not purchase that plan. They found me a coupon online for $20 bucks when I was going to leave to go to my previous oil change place, so I stayed. No car wash though, which I always got anytime I visited my previous Honda dealer. I went in for a noise I was hearing near the tire and had to leave it for a few nights for them to review it. They could not find a problem, so I had to go back and get it. When I got my car, no car wash, there were black stains all over the front interior of my beige fabric. I was pissed, but they were closing and the support guys were no longer there. Also, they had performed work on my car, something with the passenger side air bag and didn't even tell me. I have just found the staff and their practices to be unprofessional and messy. I hate that I ever used them as my dealer and will never buy a car from them again. read more

Their Service department has excellent customer service,particularly thanks to Paige! She is so sweet, very friendly, personable, and goes out of her way to help out. She always remembers me by name and asks how my family are, never tries to upsell or give false information. Actually she always tries to help me save on my auto repairs which I think is great. I could go on and on about how wonderful she is, Nissan is incredibly lucky to have her!! Besides their customer service, the facility itself is somewhat clean but could use some upgrade. Furniture and toys are a bit outdated. I use to service my car over at Baker Nissan in Cypress and their entire building was renovated to look very nice and modern. Since moving to Humble two years ago, I have been taking my car to Robbins for oil changes and maintenance and never had any issues so far as to repair-wise. They are pretty fair in prices and sends me coupons. read more

I think the customer service is horrible and I think the owner of that location is just as bad.... I was told one price one day and another price the next day and when I talk to the owner about it the owner was defending his employee until I had to repeat myself three times to let him know I can show you in a text message how much your employee offered me to walk out with the car and it was then that he apologized....It's just sad that you have to show proof in order to get an apology... read more

It helps knowing what you want, knowing what you want to pay (bottom line, not monthly payments), and having your financing already in place any time you plan on buying a car. Be willing to walk out if you don't get what you want. I did all of these things, and they still put the pressure on. My salesman was polite, so they brought in backup. We made an agreement, then the 'manager' came to me to express his concern over the loss the dealership would take with the deal I agreed to. As sad as this made me, I got my deal the way I wanted, and put my daughter in a brand new Nissan. Overall, a decent car buying experience, a little long for the sale - but the paperwork was a breeze since all my ducks were already lined up. Will I return? If in the market for another Nissan, you bet! read more

We went there to test drive a loaded Nissan Frontier to compare it against an Infinity QX 60 They are both made by the same company but wanted to see the same car without the "Infinity Tax" The team at Robbins is very aggressive, using all of the sleazy car salesman techniques to get you to commit. I can deal with that because numbers don't lie and I can see through their accounting chicanery. The biggest no-no was that they lied to my wife, straight up. We gave them the keys to our car (big mistake) for them to evaluate the trade in value. We were short on time but allowed them to show us some "numbers" to see if they could get close to what we were looking to spend. After the first review of the numbers, we told them it was time for us to leave and wanted out keys back. 3 minutes later my wife had to track them down for the keys. The Internet Director said they were next door but upon following him, the keys were in a back office being held captive. What a shady move. As we were leaving, I could hear the Internet Director saying " They're leaving!" as he walked up the stairs to the New Car Manager's Office as if they had the possibility of keeping us there to make a deal. Maybe the Robbins Nissan sales staff can visit Sewell Infinity to see how a real, classy sales team does business. read more

Do not recommend. Bought a used-car, which seemed to be in great shape, test drove, sounded awesome. I knew there would be normal wear and tear with a used car. I thought I got a steal! Same day of purchasing, I began to notice rattle in the car. Took it back the next week and my SALESMAN looked at it. He 'didn't think anything was wrong.' Came to find out, I would also need to be getting new tires within a few months, all tires were almost worn out. Was car shopping after 3 months, took it for appraisal and they pointed out that there was hail damage on the roof. All they want is a deal and they will do whatever it takes to get it. Unfortunately, they are your typical salesmen. read more

I hit a piece of metal on the freeway which tore up the front of our car and some guts underneath, so we brought our car to the body shop to be repaired. We know the owner so I really wanted to give Robbins Nissan a positive review, but I honestly can't. Initially, they got our car in and out really quickly (less than a week) and I thought "Great service!" However, we have since discovered that the air conditioner isn't fixed. It is leaking freon (so it doesn't blow cold air). In the 2 months since our initial repair, the car has been back to the shop three times, and its still not fixed. They finally told us we should just leave the car for a few days so they can tear it apart and try to figure out where its leaking (silly me...I assumed they would have done that one of the 3 previous times its been back in the shop). When I asked about a loaner car so I can get to work while they have mine the technician said "we don't do loaners...especially for insurance claims, but you can ask if your insurance company will pay for another rental while we fix your car (again)." I was honestly expecting slightly better service from them. We won't be returning in the future. UPDATE: A different person called me back a week later and was FABULOUS to work with. He apologized and helped us figure out the problem (which the fixed) quickly. read more

I have bought three cars in the past. I will never buy another from these guys. Treated me and my wife like idiots and no respect. Wanted renegotiate after we left and went home. No deal. read more

Bait and Switch experts. Don't believe the internet prices- after all the "additionals" you're looking at a price that could be $4-5K higher. The sales guys all but admitted that their posted prices are BS and are all about getting you in the door. Out of principal we took our business elsewhere even after they gave us a competitive price. Very untrustworthy group IMO. read more

I'm actually writing this review as Im told I need to wait 45 minutes to pick up my car! made deal yesterday and they didnt even bother to get the car ready for me.. I talked to a manager and he could care less as I had already bought the car. My salesman even suggested to to buy another brand name car and i shouldnt buy this week and come back next week for a better deal.....with everything said, I would have been better off from buying at another dealership! bought from baker nissan, peacock nissan, and northside lexus and had a much more pleasant experience. read more

The guys in the used car department are top notch guys that took great care of my wife and I. This was our first time buying a car and they made it very easy for us. I would recommend buying a car from them any day. Go see Chris or Will. Let them know Hudson sent you and see what they might do for you. read more

Nothing but the best to say about this dealership. I was on the mad hunt, stressful as you know for a car ....any car easy to work on and affordable. I'm semi retired so budget needed to play a role. As opposed to numerous other dealerships I had been to I truly felt Sam saw me as a person and not a quota. Sam and his manager were able to be professional, understanding and delivered. Shout out to this dealership. I will definitely recommend them to family and acquaintances. read more