I've been coming here for 3 years now for Dr. Nguyen and the experience has always been great. He…read moreis kind and knowledgeable and cares for his patients. The tech (didn't get her name) was also very nice and friendly. I wanted to give a 5 star review to Jeanette who helped me pick out my new glasses this time! She is the best! From the moment I walked in to when I left she was amazing! Very informative and honest while being so cool and fun to talk to. She's patient and doesn't try to rush you just to make a sale which is refreshing and calming. I hope she's here every time I have to come back! :) thank you for making it a great experience!

Full disclose, this review is regarding my experience only ordering glasses, no optometrist visit…read more TLDR: I got what I needed, but will keep looking for a different place for my family's needs. My toddler daughter needed glasses and we already had a prescription from her pediatric Ophthalmologist. I was searching for a place closer to home that carried toddler frames, because the recommendations from her pediatric Ophthalmologist at the Dohney eye institute in Pasadena were all in SGV. I called New Vision specifically asking about frames for my 20-month old and after being satisfied with their answers, made an appointment. However, their selection was disappointing and they didn't have the strap-on toddler frames, as I was told on the phone. I went with the only viable option reluctantly because I wanted to get the glasses and didn't want to waste more time. I gave them the prescription (in paper form) and they had trouble with their scanner so told me they'd give it back to me when we picked up the glasses. I asked if my daughter needed to be present, and they said yes. When glasses were ready, they texted me at 3:48 Friday asking me to make an appointment, and said they were closing at 4:15 and reopened on Monday. Had I been notified even a couple hours earlier, I could have rearranged my schedule instead of waiting until Monday. So that was disappointing. Finally when picking them up, my daughter tried them on but they didn't really do anything else so not sure why my daughter needed to be present or why I needed to make an appointment. And they also didn't have the paper prescription that I had been promised. The person giving me the glasses made zero effort and just told me how easy it is to request it again from the ophthalmologist office. I obviously know this. This just underscored to me that things aren't communicated properly about patient requests.

Wow. I walked in…read moretoday and ordered a new pair of Emporio Armani frames and lenses. Pricing? Reasonable. Service? Top notch. Hotel? Trivago. I left feeling like a new man - albeit without the glasses in my possession yet. The team working this afternoon were absolute rockstars. Promote dem all.

Bought expensive frames here and ordered lenses. They guaranteed completion in 2 weeks. It's been 1…read moremonth and after repeatedly checking in, now I'm being told they were "lost in the mail". I haven't received any compensation for this and I just don't feel that this company is honest

I can see!! This was my first visit here and I am impressed! Clean and bright, happy people work…read morehere! (and that means a lot to me!) It seems like they have a wonderful selection of glasses here. The main stand out is Dr. Ferrucci - she is so kind, great at her job, and genuinely seems like she loves giving people the best experience at Toluca Lake Optometric Center. I really enjoyed her energy and awesome attitude. I like the set up of this spot - even when it was a little crowded, it didn't seem overwhelming and small like my last go-to eye spot. The attiudes of the front desk receptionists are really caring and sweet too, which speaks volumes. They seem like they all enjoy working together which is cool energy to be around as well. They have state of the art machines to test your vision and make sure your eyes are in good health condition and when you're asked how you're doing - they seem to authentically care. The reason I am giving them 4 stars is because they don't answer the phone most of the time and they text you letting you know they will call you back and unfortunately they don't. I understand this is because they're busy but you are lead to believe that they will call you back. You will have to call a few times. The second reason I am giving them 4 stars instead of 5 is because I was quoted a different price for my contacts the first time vs the second time. Meaning at the store I was told it would be *this price* and then when I called to pay the next day, I was told it was *this price*. I was also told that shipping would be a less amount of time then quoted so it does seem like there's a messaging mis-alignment but that's okay- will improve over time. This is my choice for best optometric center in Los Angeles. :) So happy to have found this place!

This was my second visit to Toluca Optometric - I was previously there during the Pandemic in…read moreDecember of 2021 and got prescription glasses. On this visit, I wanted to get a standard checkup covered by my insurance and an adjustment to my glasses. Several things went wrong with the visit - first, when I scheduled over the phone weeks ago, it was for a Wednesday, but then a week before the appointment, I got a text confirming a Thursday appointment, which was inconvenient. When I asked about it, I was told that someone had already called me about the date change, which I don't recall ever getting. I had to move things around to still make it work. Second, they seem to have changed their policy since 2021... now when you come in, they want you to sign a form saying you will agree to an additional $59 co-pay for an extended eye checkup. I was not interested in this and refused to sign. Lastly, I have issues with getting my eyes dilated, and refused to have that be part of my exam. I was told by the optometrist that either I get my eyes dilated or pay the $59 for the other eye checkup, something I never had to deal with during my December 2021 visit. Unfortunately the optometrist was curtly firm about this policy, so I had no choice but to leave early and look for a different optometrist.

I have gone here a handful of times and they've always been helpful...... until now…read more I have something bothering my eye. Not sure what it is. It's happened before so the doctor looked at it and saw an eyelash and pulled it out no problem. I called since I'm having a similar issue. Now they refuse to help me. Pushed me off on some other doctor and ophthalmologist. I asked if they can just take a look and without being able to give me a reason why, they've decided it will be out of pocket. Completely unhelpful. Looks like I'll be finding a new doctor who wants to help patients, not just push them off on someone else or dismiss them without a consult first.

I went to Dr. Hakopian after my regular optometrist wasn't able to give me accurate lenses. The…read moreprescription felt so far off that it was giving me headaches & I was seeing blurry. I decided to try Dr. Hakopian and I was so pleased with my overall experience. She was very thorough and spent about 45 minutes with me. She carefully and patiently did an eye exam for me after I expressed I have sensitive eyes and explained every process step by step and went over the results, unlike other doctors I've been to who don't even go over your results with you. She went over my original prescription given by my previous doctor & compared it to the new prescription she was going to give me. She actually showed me on the machine the difference between my old & new prescription & how differently I was seeing between both lenses. She made recommendations to the new lenses she was going to give me & explained why she's going to prescribe those specific numbers & how that would be most beneficial for me. It's been almost 3 months since I've been using these new glasses & they are perfect! Such a major difference from the previous one to this one. No headaches, no blurriness. She doesn't take my insurance so I had to pay out of pocket, but I took a chance anyway and it was worth it!!! Very happy with my first visit with Dr. Hakopian. Her staff is also welcoming & helpful and their office is clean & organized. Highly recommend

Excellent service. Dr Gregorian is beyond awesome I was…read morevery worried about my eye and she took pictures of it and was immediately able to tell me what was going on and put my mind at rest Thank you!!!

5* diagnosis and care 5* staff and office experience…read more4* ambiance and equipment After having a terrible experience at a Beverly Hills optometrist, I decided to get a second opnion from Costco's Eye Care Center. Most offices charge a minimum of $200/patient, however, I was able to get a second opnion for both my parents for under $300 total. I had a great experience from calling to make an appointment, arriving, filling out forms, and being taken back on time! From start to finish, everything was efficient, professional and well organized. The staff was friendly, knowledgeable and took the time to explain each step of the exam, which made the entire visit feel comfortable and stress free. Dr. Ani Grigorian completed a thorough and attentive exam on both my parents while addressing all of my questions and concerns. I never felt rushed, and the level of care was excellent. The convenience of having eye care within Costco, combined with the quality of service, makes this an easy choice. There are no bells and whistles here.... just professional care. I highly recommend it to anyone looking for a smooth, high quality eye exam experience.

I've been a patient at this office for over 10 years, but unfortunately this will be my last visit…read more I purchased a one-year supply of contact lenses after being told multiple times by the front desk staff that I would receive a $400 rebate. The cost of a full year supply is significant for me, but based on that information, I decided to move forward with the purchase. When I later went to submit the rebate, I discovered it was only $250. I contacted the office to address the discrepancy and was very disappointed with how it was handled. I was told it was not their responsibility, and the receptionist was extremely rude, dismissive, and unwilling to acknowledge the mistake or even offer a simple apology. While I didn't expect them to undo the purchase, I did expect some level of accountability or customer care. I followed up with an email to express my concerns and was completely ignored. It's incredibly frustrating to be misinformed about something that directly impacts a costly decision, and even more frustrating to be treated so poorly when trying to resolve it. Because of this experience, they have lost not only me as a patient, but also my husband. I would not recommend this office based on their lack of professionalism and customer service.

Loved my eye exam appointment here. Ill qualify it by saying I had 3 vaccine shots the day before…read more(yes I know, what was I thinking) and was feeling less than stellar and the entire staff was super kind and thoughtful. My appointment with Dr. Yaz (Dr Yazdanmehr Emetisse) who is full of that kind of empathy you wish every physician had, was full of grace, she chatted with me - i direct commercials and I showed her one I did for bausch and Lomb which she loved - and made me feel very comfortable, gave me an in-depth assessment of my prescription choices and never pressured me for any kind of purchase. They are my new go to eye care solution!

Disappointing Experience and Overcharged…read more I visited Lori Eugenio's optometry practice for an eye exam and glasses and was charged almost $500. The frames were of poor quality, seemingly sourced cheaply from China. At the time, I didn't know what the going rate was, and since I knew her personally, I felt embarrassed to question the price. So, I paid the amount, trusting her and not expecting to be taken advantage of. Recently, I had an eye exam at another optometrist office (this exam was $85- no additional charges) and the doctor informed me that my eyes are fine for over-the-counter reading glasses, and I didn't need prescription lenses. Given that I have a +1.50 prescription, this made me realize I was likely overcharged for something I didn't need, which is deeply disappointing. I would not recommend this practice to anyone and advise others to be cautious when seeking services here.

I missed my appointment because of uncertain circumstances. I call to reschedule and they say I…read morehave to pay a $50 "no show" fee before another appointment could be made. I've never had this with any other doctor appointment in my 50 years on planet earth. I will be now looking to move my entire family away from this place. That is absurd. And it was never mentioned beforehand if you don't let us know ahead to reschedule you would be charged a fee. Poor communication cost you 4 clients.

I've been going here since I moved to Burbank in 2012. Now it's 2026, and I won't think about going…read moreanywhere else. I started out as a young adult with nearsightedness and astigmatism. They always work with me to find the most comfortable brand of toric contact lenses, as well as a prescription for glasses. (I buy my glasses and contacts online, so I can't speak to their optician services.) As I've gotten older, now I also have farsightedness and diabetes. I mention that because not only do they continue correcting my vision accurately, with progressives, but they have a Nikon Optos retinal camera. That means that I don't have to go to a separate ophthalmologist for diabetic retinal imaging. I go once a year. It takes 30 to 40 minutes. Dr. Monji, Dr. Ichiuji, and their son Dr. Brett Monji are a good team. Kathie and Tanisha have been there for ages, and they remember me. Everything gets done as it's supposed to. Then I come back the next year.

Poor service and quality…read more My prescription was wrong. Everytime I wear my glasses, it gave me a headache after only a few minutes of using it. I had to use my old glasses from another optometrist to be able to read. Additionally, I brought my own frames which had a loose screw. They replaced the screw but used a long screw that it stuck out the other end. Lastly, my old optometrist gave away a free case when you bring in just your glasses. Monji didn't even bother to offer a case. I'm going back to my old optometrist.

She is like your tough grandmother that will take care of you but tell you the truth as well!…read more It was a tad bit hard trying to get an appointment as I had to call multiple times to get an appointment. Also, make sure that you have some time around your appointment time as she is working by herself and was running a little late for my appointment but I didn't have anything scheduled afterwards so I was fine with that. She did have a nice selection of glasses but some of them were a tad bit dated. She is also very very very friendly. I mean seriously like a friendly grandma that will take zero crap from you. Lol she tried to talk me out of the glasses that I chose and I wished that I had listened to her. Lol They are too heavy and that is exactly what she said but I was stubborn and wanted what I wanted! She was great. Just make sure that you have time around your appointment as she might be running late.

Dr. Stocking is a wonderful lady who truly knows what she's doing. Running the business herself,…read moreshe has built an amazing reputation that keeps her clients coming back--now that says something! Her love for animals is evident, especially in her wall of customer pets that adds a personal and heartwarming touch to the office. With years of experience, Dr. Stocking gets the job done efficiently, and your time in the office is always quick and seamless.

I just had cataract surgery and it went real well. I shouldn't have worried as Dr. Kourosh Eghbali…read moredid the surgery and now the world looks brighter and colors are amazing now. I have been seeing the Eghbali brothers for almost 30 years and have had a great experience with both of them. I'm 72 years old. I drive all the way from Castaic and I wouldn't go anywhere else. They are the BEST, that's they are the eye doctors for the L.A. Dodgers. Also they have Dr. Amini the retinal specialist ( the best ) and Linda is so nice.

I had a really bad experience here. I was misdiagnosed with a cataract when in fact the Lense of my…read moreeye had torn off. Some months ago I started to lose vision in my left eye. I made an appointment here. I told them my symptoms, rapid loss of vision, extreme pain and sensitivity to light. When I went in it was mostly fine until I saw the doctor. I had mentioned pain and light sensitivity. He shone a flashlight into my eye and I was struggling against the pain to keep my eye open. The doctor showed a complete lack of bedside manner. He said "Cmon man you need to open your eye!" and became increasingly frustrated. It was physically impossible to keep by eye open normally with the light being shone into it tears were running down my face and all was an impossible blur. After a few seconds he threw his arms up and said "you have a cataract, yup" We then handled exit paperwork. I had a sneaking suspicion Dr. Eghbali botched the exam as he was totally frustrated and unprofessional. So I went to a normal optometrist hole in the wall for second opinion. I was given a priority referral and am now scheduled for my operation. Dr Eghbali's diagnosis was incorrect and wholly irresponsible. His mis-diagnosis could have led to a permanent loss of vision for myself. I was very lucky. Do yourself a favor and avoid this place.