Came here because I lost my hearing after an ear cleaning session with both OneMedical and them Carbon Health. The staff did their best to fit me in a cancelled appointment and Dr. Wu helped clear my ears and helped me get my hearing back. I can hear so much better now!!! read more

Wonderful physician. Explains procedures, has accurate empathy, and gives choice to the patient. The office staff is terrific. You'll want to go back! read more

Professional and competent. Saw him in 2021. The staff was great, and Dr. Wu helped me survive cancer.

pays attention when your talking, you can tell he knows his practice, would definately recommend him, i have found it very diffecult to find an ent specialist but this doctor is excellent read more

Very boorish staff! Of ENT doctor Robert Wu. Every one there is just angry; all of them at the front desk ( I counted over four women at the front! ). So, i came today on June 11th in person already (!) to book an appointment in person (!), since they refused to book it over the phone for a new patient. So, front desk staff for ENT is extremely boorish, i think dr. Wu got too many angry women! They annoyed by sick patients! And refuse of their responsibilities! Thus; Lady who was on the phone today was is extremely annoying by unprofessional approach. Her incompetence there supported by bunch of boorish women there , yelling at the patient, supporting her incompetence by blaming a patient. Over all: staff is Unprofessional, inpatient and do not hesitate to kick patient out!!! Refused to listen that i am insisting now talk to the doctor, need to complain, they instead just rudely shot window front of my face!! And on top, they accused me not "being nice" to them(!!!), putting fault on me that i am not "nice enough" to them. Punishing me for it by depriving me of patient right not refuse medical services by law. Saying, that I "she'll never bother them"! I actually came today to ENT office being sick after i just had done eye procedure( laser invasion), pushed to schedule an appointment in person with ENT. Due to them prior refuse to do it over the phone. Over all, they refused to assist me. I told them, that i am dizzy, getting fainting, they simply ignored that. And I almost fallen in the office, just asking them to simply give me an appointment time so i could leave home. Instead, they put on me all that behavior described above and kicked me out without any appointment! I trued to get attention of doctor or supervisor, but was refused to call someone for me who is supervision of front desk stuff or in charge. There is a Chinese lady told me in particular that there is no one to come because " they busy"! And she told me to " never bother them here"! And I had to leave and I got worst experience ever. So, i think that is rude staff. Simply a bunch of boorish women. Doctor, fire them all! Patient mr. Saleem Anwari. read more

Unprofessionalism from both Dr Rubenstein and Dr Wu I was referred to an ENT after taking four rounds of antibiotics for an inner ear infection; clearly, antibiotics weren't working. Dr. Rubenstein simply prescribed me more antibiotics. When I asked why and what the antibiotics were, he responded condescendingly with the specific medicine names and said "but that doesn't really mean anything to you, does it?" Then he stood up and walked out of the office. I didn't want to take another round of antibiotics, so I went to Dr. Wu for a second opinion (it's faster to get an appointment in the same doc's office versus finding a new ENT). Dr. Wu's assistant started off by noting that she couldn't even see my eardrum because it was so coated in oily film. She removed it... from one ear... (Dr. Wu's instructions) and then brought me back to Dr. Wu. Wu wanted me to do a hearing test. When I did fine on the hearing test, Wu told me that I didn't have an ear infection, that my symptoms weren't significant, and that if I did yoga and had better core muscles I'd feel better. I ignored his gaslighting and fat-shaming comments and I asked him how he was going to treat my ear infection symptoms. He responded again by saying I didn't have an infection, and he literally backed out of the room without saying more. Good riddance. read more

I want to start by saying that I have never felt compelled to review a doctor online before. However, after moving to CA from the east coast this summer, I waited months to see an ENT specialist. So, I'm writing this review in hopes that it helps anyone who may be in a similar situation as me. Additionally, after seeing the suspicious amount of 5-star reviews being posted within the past 48 hours (bringing the rating up from a low 3 to a high 4), I think sharing my experience is important. TLDR: Rude and impatient administrative staff who are unwilling to help or problem solve. Doors were left open to every single patient room. I could hear discussions of patients between staff in the hallway, and private discussion between the doctors and patients. The doctor reprimanded a staff member in front of me and other patients in the hallway, then proceeded to privately discuss his frustration about this staff member to me. When my primary care doctor referred me to this office, I called to confirm my referral was sent. I will spare you the details and instead refer you to other reviews people have left regarding the online form. I had a very similar experience. However, at my appointment today I overheard this same staff member, while on the phone with who I assume was a patient, quickly shout something along the lines of, "No, forget it, I don't have time for this. I'm just going to mail it to you." She continued to have an unkind and rude conversation with this person. I was shocked. How was I able to hear this conversation? Because ALL of the doors to the patient rooms were left fully open when the doctor was not in the room. Sure, I probably could have closed it myself, but the fact that leaving the doors open is clearly some sort of policy is shocking to me. To be honest, after hearing the way some staff were speaking to patients, I was scared to do anything other than sit still in my chair. I overheard staff discussing patients in the hallway, and private conversations between the doctor and patients. Further, they have an elderly staff member who (I assume?) maintains equipment. She entered my room on at least 5 occasions without knocking or even introducing herself. Just walked in, moved around some equipment, and walked out. I found this strange and have never encountered this at a doctor's office before. After an hour and a half of waiting, I hear a staff member take a patient for testing. I walk to the doorway of my room to ask for an update on my testing. However, in the hallway, I hear a doctor reprimanding the staff member for being behind schedule in front of one staff member, two patients, and myself. The doctor then proceeded into my room to divulge his feelings about the staff member's poor time management skills and attempted to apologize for the wait. At this point, I was extremely uncomfortable at the lack of professionalism displayed. Truthfully, I couldn't believe it. I thought I was being pranked. I won't even go into the lack of quality care I received from the doctor. It was obvious he had not even read my chart during the two-hour period I was there. And for some reason the bathroom was locked down like Fort Knox with a code and multiple doors?? But suffice to say, this entire visit had me wondering when John Quinones was coming around the corner with the hidden cameras, because I thought there was no way this was all happening in real life. read more

***Update*** I got a 2nd opinion from another specialist that completely contradicted Dr. Wu's analysis (or should I say, lack thereof). I even had an ear infection that Dr. Wu failed to diagnose. I'm no doctor, but I'd imagine that to be "Day 1" stuff for an ENT. "I'm sorry. I can't help you. There's nothing I can do." Yes, this is an actual quote from Dr. Wu. I'll just leave this here. -- Zero consultancy. Zero bedside manner. Zero willingness to help. Dr. Wu was just in a rush to bill my insurance and get me the hell out of there. I would not recommend this doctor to anyone. read more

He and his staff was outstanding. Answering all of the questions I had in an emergency ear situation. Thank you for your expertise.

Where should I start but the overall service and experience at the clinic. They were slow, real slow without any reason. It took forever to just get a simple check. What could have been done within a few minutes took more than an hour. If you are looking for an ENT specialist and don't have the time to wait around, then this is not a place for you... look elsewhere. read more

This place is a joke. Don't bother telling them what you need treatment for, your better off "Googling" for yourself. It's high tide this facility needs to hang up it's stethoscope, yikes! read more

I wish I could give 0 stars. I called Wednesday afternoon to make my grandmother an appointment which would be her first appointment. When I called a very rude lady answered and when I asked her to confirm she received the referral, she questioned if we completed the new patient paperwork. I told her we did not as I wanted to confirm they have her information . She asked when it was sent and I told her must have been a few weeks back (usually when she is referred to a new doctor, they usually call to get her scheduled). She kind of sighed and said they most likely have it if it was sent that long ago. She confirmed they had it and when I asked when their soonest appointment was , she got angry and said I have to first complete the new patient paperwork before they even begin to schedule or look at the books. I told her I didn't want to waste her time as she needed to be seen asap, she again said she can not help me until I complete the paperwork. I asked her for her name and she said "Donna". When I asked to speak to the office manager she confirmed "I was speaking to her." As the person who manages the office and is the first person patients talk too, it was very shocking to have an office manager be so rude and unhelpful. I understand policies and sometimes that is even out of the managers hands, but to be rude on top of it all, was enough for us to decide to see someone else . I never had such thing happen to us since I've started handling her medical. Hire staff who LOVE what they do instead of making patients feel like they are a burden. read more

I came to Dr.Wu on the 6th day of have my ears plugged and in pain. I thought I could just wait it out, but my left ear wasn't getting better. He used some suction tool and cleaned out my left ear and after he was done, my ears were unplugged and I could hear clearly again. It was a really good feeling. Then, he took me to another room and showed me what my good ear looks like and what my bad ear looks like and explained what happened. Then he sprayed something to help my ear recover. Everything about my visit was great. I literally saw him within 5 minutes of stepping into the building. His staff was really good too, the front desk and assistant were really helpful. I'd recommend Dr.Wu and i'm really thankful he helped me a lot! This is also the first yelp review i've ever written. Just had to write this because this doctor is great! read more

Oh Dr. WU, I looove you!!! The best damn ENT on the face of this planet. He didn't hesitate to get me in for surgery to clear my blocked nasal passages. He didn't think I was a hypochondriac like that other ENT did. Well, maybe he did for a split second. I went in for surgery last April 1st and I have been sick a total of two times since my surgery. Before I was on constant antibiotics and had a sinus infection every 4-6 weeks. Thank you Dr. Wu for making me well!!! read more

Nice guy in office but not very forthcoming or empathetic. I just spoke to him on the phone this week about getting my ear tubes taken out. he gave conflicting advice and did not seem interested in working with my anxiety. I have high anxiety and a low pain tolerance and Dr. Wu refused to remove the tubes under sedation or anesthesia (even though some internet research proves ear tubes CAN be removed in the OR). I liked him the first few visits I had with him but this recent phone conversation has made me want to look elsewhere. I'm also not a fan of his partner or his reception staff. read more

Dr. Wu is experienced in his field and looking at his credentials on his wall (doing a residency at Stanford), he is well-trained. I agree with the previous reviews that the office decor is outdated, but his equipment seemed current and he knows his field, so that isn't a big concern. When I accompanied a friend to an appointment, he was professional and courteous. The appointment did feel a bit rushed, but he was also documenting everything electronically via his assistant and her ipad. He answered most of my questions and explained what was going on clearly and in layman's terms, which I appreciated since I'm not an expert on ear/nose/throats. There was also a cool machine with a tiny camera towards the back of the office that showed what was going on. My main qualm is about his office staff and how medications problems were resolved. During the appointment, he refilled some medications, but took a while to send them over. The pharmacy and I have tried to get a hold of his office, but I was left on hold twice and the pharmacy has yet to received a fax/ any communication back. I understand things do get busy, but I feel like this small issue should have been resolved by 3 days post- appointment. The appointment with him went well and was pleasant, but it's also pointless if we cannot treat the problem at hand. I hope this is a staffing issue he can resolve soon with how medications are processed, since it's important antibiotics are continued if a health issue is unresolved and it can interrupt the patient's plan of care. read more

I feel so blessed to have found Dr Wu and staff. My ENT retired and when I went to see his replacement he was not for me. As things would have it I had a medical need that was urgent and needed a ENT and didn't know where to turn. Thank goodness my husbands doctor, Dr Titov referred me to the group and I selected Dr Wu. He is amazing. I felt totally comfortable and know I am at the right place. His entire staff was wonderful too. Very pleased. Linda read more

The bad: They are expensive for an out dated facility. I came here just for a hearing check up and I have to come up with $70 out of my pocket that my insurance will not cover. I have Blue Cross PPO. The good: I visited Robert Wu yesterday. The staff was friendly enough to squeeze me into their busy shcedule. I came in to check my hearing and my eczema that flares up in my ear. Robert Wu came in, funny man really. Straight forward also which is all good. But overall you get a respectful happy vibe from him. He wasted no time and checked ony eczema and told me a few details that showed to me he knew what he was talking about. Hes prescribed to me a steroid ointment that should help with the on going eczema. He also wasted no time and sent me to have my ear drums and hearing checked. As soon as I was done he assured to me that my hearing was fine and even went as far as wondering why I felt that my hearing was deteriorating. Overall, hes a great guy. The office is out dated but youre here to visit the doctor and thats all thats important. read more

This review is NOT about Dr. Wu. It is about the OFFICE. They NEVER answer the phone and if they do call back then it is at least 3-4 days after you have left the message, and sometimes you need to leave more than one message. I just had a surgery done by Dr. Wu. I find him very professional and very straight forward. But I am out of pain medications and since they are not answering the phone and not calling me back, I now have to drive there. Also, before the surgery, I had called at least 2-3 times for different reasons and they just NEVER pick up the phone! read more

Watch out for this office and its billing!! Their office manager Judy and possible other staff and maybe even the doctors are engaged in very questionable and sketchy billing practices. After a visit with Dr. Wu, they tried to bill me for seeing Dr. Rubenstein. I don't even know what Rubenstein looks like! But by billing me as seeing Dr. Rubenstein, the office could charge me for an much more expensive out-of-network doctor price because Dr. Rubenstein is not in my network. Only Dr. Wu was in my insurance network. Sketchy sketchy! read more

Update: Spoke with Celia again, she gave me the contact name and number of the company supplying the hearing aid and I was able to finally get it resolved. The long delay was the insurance company's fault and not Dr. Wu's office so I am revising my rating upward. read more

This review is regarding the office staff only. I went to Dr Wu's office a few years back and it was the most embarrassing, humiliating experience I have ever dealt with at any doctor's office. I had refrained from reviewing my experience, because I figured maybe they would learn from their mistakes. Sadly, after seeing some of these recent reviews, it looks like nothing has changed. Dr. Wu was fine, but no doctor is worth dealing with this kind of nastiness and blatant unprofessionalism from the staff. If they haven't learned by now.... On the day of my appointment, they were running pretty late, but after waiting for a while, I had been taken back to an examination room to wait for Dr Wu. After waiting around another 10 minutes, I was told to leave the examination room because my insurance would not cover the visit. I repeatedly told her there was a mistake and that I had already cleared with my insurance company that Dr Robert Wu was on my plan days ago. The front desk refused to look into it. It was very clear they did not believe me, so I finally left the office to call my insurance company. Interestingly enough, my insurance representative said they had recent complaints about issues with this office regarding insurance coverage mix ups. My insurance company representative was disgusted by my account of how the front desk handled me and was happy to speak to them on my behalf from my cell phone. After the front desk got off the phone with my insurance company, they brought me back again to the room to wait for the doctor. Dr Wu apologized, but the staff who created the problem remained cold and unaffected by their mistake and the inconvenience. It takes a while to get a hold of these insurance representatives on your own. A simple call from them to my insurance company, which is their job, would have settled things in significantly less time. Shameful. read more

Wish I had gotten past the horrible receptionist...was referred to his office, called, left a voicemail, waited ALL day, and my PCF calls me at home saying Dr. Wu's office is trying to get in touch with me to schedule an appointment...said they left a vm at my home. Odd, I've been home all day waiting for the call, then I call the office the receiptionist is rude, then lies to my face that she called my house AND left a voicemail - really? No missed calls, got all other calls all day, and my voicemail indicator is not flashing...wonder who she "left a message for"...Get a new receptionist Dr. Wu! read more

The following account is based on my son's visit : :Don't be impressed with his credentials!! Dr. Wu gives very superficial and quick exams. On one of his exams he was totally incorrect--a second exam by another MD came out to be the correct one. He's very quick to write a PX.for you-it maybe the wrong PX. In my son's case it was the wrong PX ,as confirmed by the second doctor! Don't go near this MD. He practices bad medicine !! read more

Dr. Wu is the "BEST"..... 5 "BIG" Stars***** If you don't think so just ask my 102 year old Grandmother..... If I were to describe Dr. Wu in one word I would say "caring"! Listens like he cares and takes the time to describe all options you may have for your symptoms..... Avoid his partner Dr. Rubenstein like the plague, he's a horse's a$$..... read more

Dr Wu , is a amazing doctor, he does a really nice job and makes you feel really comfortable , He explains everything and exams you throughly . I like his office and staff . Will definitely be back again if my issues are affecting me !! read more

I would like to thank Yelpers for helping me find Dr. Wu and their staff. If you need a great ENT who's knowledgeable and caring look no further. I had a terrible ear infection and he was able to take care of it same day and prescribed antibiotics for it. I was cleared up within 7-10 days. Thanks again Dr. Wu! read more

Dr.Wu was very patient and nice wit my bf mom. He even let me see what's wrong with her ear drum. When we told him we had another appointment we had to go to he rapidly but efficiently did what needed to be done in the office that day. He is very kind, patient and understanding. read more

This one star is for the receptionist, not Dr Wu. Dr. Wu is fine. If I could give less that one star for the receptionist, I would. His receptionist is a detriment to his office and practice. She has a strong, aggressive attitude and demanding voice. On my first call the receptionist said it would be 3 months for an appointment, then said medical is not accepted. Following this, I saw my regular doctor, who referred me to Dr. Wu and said to go in person because I was in severe pain. Dr. Wu's receptionist said it was not possible to see Dr. Wu. Thankfully, another assistant overheard and helped me to see Dr. Wu on the spot. I was so grateful for the help the second assistant gave me to see Dr. Wu, who prescribed antibotics, which worked. read more

Some staff needs to learn good customer service! They're soo RUDE! No phone etiquette! Two thumbs down!!!

Hands down, one of the best physicians I've seen. I took my mom in for her hearing loss in one ear and - thanks to yelp reviews - I particularly asked to see Dr Wu. I'm glad I did. He is very knowledgeable (trained at Ivy League Schools) and very polite, professional, and patient. He answered every question we had and made my mom feel at ease with her decision of having ear surgery. She did have the surgery and her hearing is better than before, although he never promised anything. We highly recommend Dr Wu! My mom, Petrilena Bunea thanks you a lot, Dr Wu! read more

Dishonest business and rude unprofessional service. I came in back in March 2010 to have a regular check up and ear wax removal and they billed my insurance. My appointment was at 10am and I waited nearly 2 hours passed my appointment time in the worn down building with a bunch of coughing old people. Now 3 months later they sent me a bill because my insurance did not pay them all they billed the insurance for. so it was $80 for the appointmet and $90 for earwax removal. They are suppose to by law write-off what your insurance does not pay them. _____ On top of all of this back in March 2010 when I called the day after to ask a question to the doctor the rude mexican secretary told me he wasn't in and she would take a message and he would call me back. He never did. And I called again and talked to the same receptionist and I still received no call back. This is by far the most ridiculous medical experience i've dealt with by far. read more

I really like Dr. Wu. He is very professional and patient with the patients. We don't have to wait for a long time to be seen. He has professional equipment better than a lot of other ENT clinic only has limited equipment which means things harder. It was easy, quick, and efficient. You don't need to be sent somewhere else to do the testing. You can do everything at once there, in one day!!!!!! Very very good, excellent! It will not delay your treatment and diagnosed. read more

My nose was broken last week when I was attacked by a violent criminal. Dr. Robert Wu, with utmost professional competence, assisted in fixing my nose. He patiently numbed my nose, first with a spray, then with a cotton ball, and finally with multiple injections. He then inserted a metal instrument and pushed my nose back to its original position. He was kind, caring, and professional during the entire procedure. I want to thank him from the bottom of my heart. You are awesome Dr. Wu! read more