Does anyone know where Dr. Evans transfer his patient's records too. I miss Dr. Evans so much. I have a very unique prescription and no other Dr. is as thorough as Dr. Evans was. read more

I have a great experience here several years ago. I liked the small office and it was quaint. I got two pairs of classes for a great price! I hope to be back soon! read more

If you are looking for an optometrist I recommend Dr. Robert Evans. He is a sweet personable old man who makes your visit a pleasant one. He supplements his explanations with cheesy jokes but you have to give him credit for trying. His staff are friendly and helpful especially in finding frames that compliment your face. They've got a variety of frame brands to chose from (Dolce & Gabbana, Prada, Guess, Vera Wang, etc.) and they're quick to get your glasses once you place an order. Dr. Evans also has another office in El Cajon. read more

After the pandemic never got a call back.. went to the building to get appointment and was told they no longer had services.. no information was ever provided to patient. A disappointment. read more

SO, just to focus on the good before the bad and the ugly, the Doctors here and not the problem. Doctor Evans is a sweet old man who gives you an exam and you both go on your merry way and doctor Carter is a very nice woman who is easy to talk to. My one star bump from the lowest is a tribute to them being nice people. HOWEVER, the person who handles the ordering of contacts and glasses, who shall remain nameless only because she is so rude that she doesn't even introduce herself to you during your visit, is extremely abrasive to anyone who isn't willing to shell out whatever cost of their in-house products are. I'm assuming/hoping that she is at least decent to the people buying everything from her. I have had the mandatory 2 visits in two years for my contact prescription and the first time she was so rude to me for asking to simply give me the prescription I needed in the brand I knew worked for me, without having to walk around in what I'm sure is a more expensive brand that was uncomfortable and I knew wouldn't work. I've been wearing contacts since I was in the 7th grade and I am a 24 year old woman. YES, I do know what works for me better then you. On this visit, she handed me trial pairs only to take them back when I told her I wouldn't be ordering my boxes with her because "WELL you aren't coming back HERE so I'll take these back" I'm glad to save you the 1 dollar in trial pair contacts by not taking them. At the front desk I asked a question about my billing only to be told "WELL, its usually $$$ and your ONLY paying $$" Cool. I guess that puts me in my place. I guess I don't pay for insurance that gives me that discount and you are just giving it to me out of the kindness of your heart and I should pay and get the hell out of your face because you wanted me to spend more. There were so many other little instances of rudeness in my past 2 visits that I just don't have the time to get into. Mind you my face time with this woman was about 10 minutes tops each time, and she managed to belittle, insult and offend me in such a short time span, efficient! It's enough for me to say, although the doctors are very nice, I will not be back. read more

Just called to get an appointment. I knew Dr Evans had an injury last year and so they hired a female OD but I just found out he passed away. So sad. This was a lovely office, in and out real quick and great prices on glasses. Would love to know what the new office name is. read more

Been going to Dr. Evens for years. Love Dr. Evens and the Staff! Love it. Nothing fancy keeps it simple. read more

Sorry for the long review in advance! So my wife and I have both had bad experiences at this office. Each with a different woman. Mine is with The woman who handles the contact lenses. Dark hair I believe she might be asain. Talks fast and barely let's you finish a sentence. First, after dr Evans did his exam she came in to fit me with the lenses. Never gave her name never even gave me a chance to say hello or even get 2 words in before she cut me off and then out the door she went. It was weird and rude and honestly I didn't know what to think of it at the time. It happened so quick 2nd experience I needed a copy of a form and my wife went, gave my info to the receptionist who was helpful and she was going to mail me the form. The next day, the rude lady gave me a call. Now I get that people mostly identify my full first name with females but that doesn't change the fact that it is a unisex name...like Kelly or Taylor for example. They can both be used for male and female. Usually my deep voice and me saying "this is he" will end all confusion with the name. Not with her. She called asked to speak with me and when I said this is he how may I help you. She continued to speak to me as if there was third person. Kept saying "when SHE comes in" or "SHE needs this". I kept saying that it was me and not someone else but she was talking so fast and cutting me off that I'm pretty sure she didn't hear me or even want to hear me. She also told me it was illegal to order contacts online...if that was true then what's up with 1800contacts? You just need a valid prescription. Really lady? She said it was absolutely NECESSARY I buy from them. Anyways when I finally got my form mailed to me she put. MISS so and so on the envelope. Really!? After countless attempts to correct her with MR! Even with my deep voice. And having met her...I have a goatee...can't really mess that up but she definitely did. Well my renewal for prescription is about to be up and I'm definitely not coming back here only because of her read more

Dr. Evans has been primary OD for my whole family this year and I absolutely love this office. Thank you!

So the optometrist is really nice and the receptionists too. The first day I took my 15yr old son everything went well except when the lady that shows the frames came , she didn't even say hi and when she showed me the frames I didn't like them much so I asked if they could use the same frames (my son loves them) and she turned to look at me with a face of discontent and didn't say anything she just looked away to see my son trying the one decent pair they had and since he said those where OK she just went with that. So I ask her again and she finally tells me that they could do it but that I would have to sign a waiver in case the frames break? (they r in very good condition and a very good brand$300). So a week latter I come back to puck up my son's glasses and Linda Petrerid comes out to get my son from the waiting room, when she said his name we said yes, and since my son didn't jump up and run to her she said "is he here?"so he said yes and she told him with a high and impatient voice: "well, come on" she never introduced herself or even said hi. So we go in and there's only one chair so my son doesn't sit because he thinks she'll give us another chair he was going to give me his (there were plenty behind her) Like they did on the previous appointment, but no she sits down and again since he didn't sit right away she tells him angry and with a high voice "sit right here" that's when I ask her "r you OK?" she smiles in a sarcastic way and looks at me and says "yeah" and I tell her that she is talking weird to my son and the woman (she doesn't deserve to be called lady) tells me "is because I told him to sit right here and he moved the other way(my blood boils just remembering) so I told her she shouldn't talk Like that that she had no patience w kids. She stares at me for a few secs and tells me "yes I do" and I told her "no u don't." so my son tries the glasses and she says "OK" ( All this time I was kept standing) and starts writing on a paper, we r there waiting and she doesn't do or say anything and then afther a while she says "we r done" like saying leave. I told the receptionist that the lady inside had a bad attitude and that she haf been mean to my son. But she didn't know what to say. I call back within 10 minutes to find the woman's name and I explained the receptionist what happened w more detail(I was too upset before) she tells me her name and I find out this woman is not even an optometrist she just dispenses the glasses. This woman should be working w the military or in a jail, shame on you, and don't look down on people just cause u think u r more than us. Shame on you again they should fire her read more

I just got off the phone with a receptionist who was extremely rude, I was trying to make an appointment and asking about the hours since its my first time with them and she was raising her voice and giving me attitude. Seriously I was just asking for information she did not have to be rude, I wanted to give this place a chance since the reviews were mixed and the doctor had good comments but maybe after they control the staff and train them properly, they have to be able to provide good service, geez lady read more

I was unsure about going to Dr Evans (chula vista) because of that 2 star review... But after reading other reviews from other places, I took the chance and I booked my appointment. So, glad I did! Maybe that 2 star review went on the wrong day... Because my experience was great! When I checked in, there were some issues with my health plan (how can this be...weird right???) anyways, The receptionist explained to me the situation, so I decided to call my insurance. Even though I did not like the cost I was given by the receptionist.. it's not her fault of how insurance companies work... Turned out the receptionist was right... Before meeting Dr. Evans, I had some exams done by a lady (Linda, I believe) She was very professional, not the bubbly type... but she knew what she was doing! Dr. Evans is wonderful and accurate, he gave me some borrowed lenses since I had lost mine! When I got to choose my frames, Linda helped me again! She was great! Gave me advice and showed me different options. I left there very happy and glad that I had gone to DR. Evans I was called to pick up my prescription, and everything was correct. I love my glasses! I can see really good and get compliments on the frames! Dr. Evans office is very experienced and employees are nice too! I would definitely recommend him hands down! read more

Dr. Evans had the kindest personality when it came to dealing with my 17 year old Autistic son. He was able to engage him in conversation which is normally difficult for anyone to do. The only reason that they do not have 5 stars is because the receptionists who answer the phone can be somewhat snippy when you call and ask questions. read more

By far the worse place I've ever been too. Thought I tried giving this place a shot after reading the reviews on yelp. in short words this place sucks! customer service chics are rude and seems like they dont relly know much I guess answering the phone and wearing glasses is all a monkey needs to work here. I had lost my glasses at the beach so I decided to purchase another pair ignoring the fact that the last frame was super crooked I went a head and called to purchase the same ones again. she took my credit card over ghe phone and charged me the money .no biggie she said she would order them on Monday since it was a weakened. I understood not giving it much thought I said its ok. come Wednesday of the following week I get a message stating that the frames I wanted were not available anymore,. ok I get another call from them stating they had one more pair and disregard the last message... weird but ok. By the time I pick up my glasses. Nightmare!!! Wrong frames wrong color and the were extremely crooked.. smh. I told the lady and she said. "Well ur face is crooked" I was like wtf..lol but ur glasses shouldn't be. After several attempts of straightening them I decided to say f it. Ill try em on. Half of the glasses are high on the side and they are horrible. I asked about a refund they said No! Stay away from this place cheap frames bad customer service and not worth it. Trust me.. 1 cus I cant give the 0. Worse experience ever. read more

The optometrists are nice and professional. If it were for them I would keep coming back but their secretary has such a sour attitude i've never met anyone so bitter in my life. If you're not a native English speaker I wouldn't come here because she will just look at you like you're stupid, which is funny because she is Mexican. read more

Just so this is again clear right up front, I have NO PROBLEM with Dr. Evans, I think he's great. This updated review is based solely on hassle of communicating with his office lady. My wife took my daughter for a contact exam, and halfway through we were informed that our insurance had changed, and it would now be out of network. Let me point out, I made no changes during my works open enrollment, and was never informed of the switch, so HR dropped the ball big time. But on the other end, my wife made this appointment a month ago. Our insurance could have been re-verified at any time before the day of the appointment. So while admitting the fault of my employer, I also stated the fact of the office verifying my insurance, and was rebuffed. I was offered to not be charged, but as it was only $20 difference, and the time had already been spent, not worth it. While on the phone I also instructed this same lady I wanted my daughter to use dailies, since she would not be wearing her contacts all the time. When she got off the phone, she translated this into my daughter was not responsible, as I later found out from my wife. WTF!? Between the hassle of communicating with this lady for a second time, and her refusing to apologize for their mistake, I'm not going back, ever. Not worth the hassle. read more