Proceed with caution when using Robins Plumbing. We had an issue with an incorrect diagnosis of a simple plumbing issue. The tech turned a valve in the wrong direction (we were there watching) and then quoted us $500 to fix the "issue". When he left, I googled which way to turn the valve and realized he had been turning it in the wrong direction. I got out my housewife's toolbox and... problem fixed. The manager was extremely rude when we called the office to ask for additional information that could explain the tech's faulty diagnosis. We requested a refund of a deposit we made for future work. They refunded the deposit but still charged $85 for the diagnosis, lol. Yes, the initial consult/checkup/diagnosis fee for faulty work and an incorrect diagnosis. At any rate, beware. read more

Responsive and courteous. Vincent and Nate arrived on time and worked hard on our clogged drain

I needed a garbage disposal replaced, along with evaluation of a drain issue. Robins Plumbing was prompt on their responses, was able to arrive earlier than estimated and complete the job at a fair price. They also performed a safety inspection ,provided some safety tips and education to the family. Highly recommend and will use them in the future. read more

I spoke with Stephanie for a good half-hour at the office about her business and my business as well as getting my sink repaired. My wife woke up this morning with a leaky sink. We were referred to Robins plumbing from a water restoration company. Ryan drove all the way from Phoenix to Gilbert to work on our leaking sink. With a turn here and a turn there , our sink works perfectly. Ryan did install a new valve as well. I will be calling them in the future for my plumbing needs. As an insurance advisor I need to work with good people and I'm happy they were accommodating to my schedule. read more

Robins Plumbing - Our leaking faucet and my business card. - Plumbing Near Me - Phoenix, Arizona

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If you want to deal with a professional & reasonably priced company, do not contact this company.

TL;DR Pretty sure techs work on commission--avoid! Woke to a minor garage flood the day before yesterday. I called American first who couldn't make it out until the next day, but Robin's was able to schedule me for same day service. The tech called when he was on his way, which I appreciated. So far, five stars. The tech arrived and immediately began to drain and disconnect the water heater. I asked him to wait because we hadn't worked out a price, nor did I know what he wanted to replace the current heater with. After some nudging he gave me a brand and model number and quoted me $1800, which felt too high, but I reserved judgement. He also mentioned he wanted to replace my recirculating pump, but I refused since it was installed just three years ago. As I was leaving to back inside he said he was sending out mitigation to look into rebuilding the the pedestal the heater was on since it had gotten wet. So now my upsell/scam radar is pinging. I left him to continue draining the heater and went back inside to look up RUUD model #PROG50-38N-RU60, which I found online listed for $639. I headed back out into the garage to ask him why the installation was so expensive, and could he please give me a breakdown of the charges. He stammered a little bit, started to look defensive and refused, insisting it was a lump sum. I said I realized they had to add a markup and labor and I wanted to pay a fair price, but $1200 over the price of the heater seemed excessive. He said, "I don't know what to tell you, this is just the charge." So I said, ok then I'm not comfortable with that so charge me to finish draining the heater and cut it off." He said, "that'll be $350 (!)" LOL I called the office for clarification and the guy on the phone was seriously pissy. I let him rant on about how much work is entailed (that he refused to detail) and how no one in five years has ever had a problem with this tech or their prices. Once he wore himself out I asked him if he would be satisfied with a lump sum of $1800 for a brake job. No breakdown, no explanation. That it's bad policy and that oh, BTW I'll pay a fair price for the service call but I'm not paying him $350 to drain some water. He said not to worry because the tech was already pulling out. Fine with me. PS went elsewhere--American has 5 stars on Yelp, which they deserve. They installed a nicer Bradford White heater (model #rg250t6n) for $1200 out the door, no mitigation needed. They were terrific and I would call them again. read more

Autumn was very professional and on time. She was very informative and knowledgeable. The fee was about what I expected. I feel like this is a company that cares and wants to keep their customers. She gave me a new customer packet with information and even checked my water heater. I will use them again when needed and refer others if needed. read more

Matthew was so professional and efficient with my plumbing tasks! Fantastic service all around!

Our water heater broke and our home warranty company failed us. We were without hot water for nearly a week. We had to find somebody to help us fast! I saw that Robin's Plumbing had great reviews and gave them a call at 7 AM. They squeezed us in for the last appointment of the day and we had hot water again by 7 PM. GLORIOUS! They were incredibly friendly, kind, clean, reliable and we are so grateful! read more

Autumn was amazing! Great customer service and scheduling a visit was a breeze! Would highly recommend if you are in need of any plumbing service! read more

Autumn came back out after a water heater flush to install our new water softener system. I could not be more pleased with her professionalism and attention to detail. I highly recommend Robin's Plumbing and hopefully, you're lucky enough to have Autumn come to do the work.. read more

Robins Plumbing - My new Nuvo Manor water softener system!! - Plumbing Near Me - Phoenix, Arizona

Josh was awesome and very professional. Keeping their number for future problems. Thanks Robins plumbing Sharon c read more

Needed someone in a pinch on a Saturday and they were able to come right out and fix our leak. Joey was super friendly and helpful! Will absolutely be using them in the future. read more

Robins Plumbing went above and beyond to take care of our plumbing needs. They always make sure to educate us to prevent future issues.

if Robins could receive a higher rating they would get it from me. I had an emergency on a Sunday and had no idea who to call to obtain 24 hour service. However, a friend called me and said try these people they provide 24 hour service. I called and talked to a pleasant young man who stated he would send someone out. about 15 minutes later Eddie called me and said he would be here in about an hour. He was here in 30 minutes and finished the work in less than two hours. He was nothing but perfect and everything that he did and I was so impressed and actually relieved that he had fix the problem, it was great service and would recommend them to anyone and obviously will be doing that read more

Use DiamondBack Pluming!!! Robins came out; the plumber was nice and cordial, but you can tell they're business model is to upsell. He was in the house for 10 minutes and I left after deciding that I'm not willing to open up the walls on a Friday as my tenants are there and he can't even be sure that is the fix. I got a call an hour later when I was at a business lunch and apparently he was still around the property. After affirming that I DID NOT want holes in the wall on a Friday (with no plans to repair) , he asked for a $65 fee. This was not mentioned during my inital call etc. I'm so happy I got multiple quotes as a reputable company performed a water pressure and leak test and found that the pipes aren't leaking, our tenants are only filling up the tub too high and my overfill tubes and hot/cold handles needed a $200 part replacement, not an Insurance case or $4,000 out of pocket. I'm so discouraged that business are out there robbing people of their money. This company could have simply checked the water flow. read more

Autumn did a fantastic job with our plumbing problem! She was thorough and explained what was needed to fix our issue. I'm a Robins Plumbing customer now! read more

Joey was great. Took time to explain what he's doing and answer my questions. My issue of clogged toilet was resolved quickly. I called them at 6:30 and Joey was on site within 3 hours. Perfect when the only toilet in the house is clogged! Very pleasant experience all in all read more

Damon and Autumn came out and replaced our water heater in a quick timely manner to get hot water back in the house. They were super friendly and knowledgeable with explaining everything that needed to be done. I couldn't be happier with the price and services received! read more

Robins Plumbing - Plumbing Near Me - Phoenix, Arizona

Matthew and Austin came out today and were extremely helpful and efficient. The service was quick and friendly. I would highly recommend this company to anyone! read more

Best plumber service in AZ! They are Very quick,honest and respectful!! Thank you again Eddie with Robins Plumbing & we can't wait to refer you to our friends and family!!! read more

Robins plumbing came out to my house to help with our broken garbage disposal. They were able to come out early and replace my garbage disposal same day. They were very informative and friendly. I will absolutely utilize them again in the future. read more

Five stars for Jon at Robin's Plumbing! From the moment Jon arrived to tackle our drain issues I knew we were in good hands. His approach was professional, efficient, and transparent, making sure I understood what was going on every step of the way. What stood out most was the fair pricing; it's clear that Jon values integrity over a quick buck. If you're looking for a plumber who respects your time and wallet, Jon's your guy. read more

Nate was awesome, he gave me a quote first thing, did the job, i paid and he left. Great job!

Really the best plumbing company. I'm living in an older home which has required ongoing fixes. I've used Robin's plumbing everything & they've never to re-do or fix something they've done. Prices are fair too. I highly recommend for quick & reliable service read more

Came out same day and fixed our water heater! Thank you very much the technician was polite and knowledgeable too. Very responsive read more

NATE came out and did an excellent job of fixing the leak in my yard , he was very thorough and checked everything before he signed off . Very professional and skilled at what he does . I would say the BEST plumbing company I've dealt with so far ! I need to add that since this is an emergency and my yard was starting to flood they were able to get NATE within the hour and he called to tell me he's on his way . He explained the situation and the possible solutions . As you can see it's a tough job , very time consuming to get to the leak . This kind of problem separates the " men from the boys" in my opinion . Most plumbers can change faucets and toilets easily but a difficult job like this is when you want the best ! read more

Robins Plumbing - Pipe leak - Plumbing Near Me - Phoenix, Arizona

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Had a backed up line in the middle of the night, a technician was out within an hour! Everyone has been really friendly. Recommended a couple other items, it no pressure up sales. I will use again and tell everyone about them. read more

Don't use Robins accept if you want to get robbed. I used them couple times when I first moved to Phoenix, this time I called them again as my shower was dripping water after I shut it off and I needed the $10.00 garden fossett replaced. The service man came and told me that it's going to coast me $980.00. I'm not a plumber but I know all its need to change the cartridge its about $20-$30 parts. He tried to tell the shower need to be rebuilt and if I don't used them I will be charged $170.00 for call out and diagnosed. I paid the $170 and called a good handyman very highly recommended and came overt and replaced the parts and charged me $210.00 for everything. I always try to use family owned business but Robins are unethical company they try taking advantage of custmers. read more

Autumn was awesome. Went right to work. Gave me options to fix the problem. Thanks Autumn read more

I've used Robin's Plumbing on three occasions and don't see any reason to call another plumber. I have an old house and have purposely kept my knowledge of plumbing to "Gravity" and "Luck". Janet answers my call promptly, I then sputter out a barely intelligible description of my problem, and Janet being a pro assigns me a time and plumber anyway! All kidding aside, my experience with Robin's Plumbing have been great thus far. Chris, Brandon, and Eddy have all been to my property, they've been prompt, courteous, and professional. Looks like they have a great team there, and they'll be my first call from here on out. read more

Thank you Eddy for being so patient! Ironically, someone else had a plumbing service scheduled at the same time so the water for our complex was turned off. Eddy was able to chat with the other plumber and worked side by side with him to address our issues while the water kept getting turned on and off. Overall, Eddy was super helpful as he provided instructions for replacing our old 2008 water heater and swapped out our old garbage disposal for a new one! read more

Called Robins on a Wednesday for a cracked plumbing pipe and they came out quickly the next day. Matthew worked on our project and was done in less than two hours. He was totally professional and knowledgeable. We were in the market for a good plumber and would definitely use them again. read more

I had urgent situation that pipes under sink needed replaced. I called Robins Plumbing and within 20 minutes Josh was at my door. He was absolutely awesome and literally saved the day!!! I plan on having them again to place other old sink pipes. They are my forever "go to" plumbing!!! If you are looking for the best.....take my advise and call them. You will not be disappointed!!!! Thank you Robins plumbing and most of all....Thank you Josh!! read more

Setting the right expectations is a huge part of business. This service experience falls short. I was told over the phone "she" would call when "she" was on her way. Maybe part of the woman owned part? Either way. That made me happy. 2 hours prior to the appointment time, 2 guys show up. Ok. No big deal. No phone call. They're 2 hours early. No she. Ok. 2 guys proceed to tell me their tools aren't charged and they need to charge them. Ok. No big deal. They wait for their tools to charge. These 2 guys are straight out of a sitcom. One tells the other one what to do, they argue about it, then the other one tells the other one what to do. Back and forth. This went on the entire time. I laughed about it. I still am. Apparently, management has never done a ride along with them working together. They finish. One tells me I will get an invoice that same day via email. No invoice that day. He also says that I will receive a quote via email in 24-48 hours. Neither happens. Verified my email address a minimum of 4 times with 3 different people. The next day they call me repeatedly and text me. I call back later get the quote over the phone. I ask again about the invoice and the quote. Weeks have gone by. I have never received the invoice nor the quote. Over promising and under delivering seems to be the common thread here. read more

Robins Plumbing was Amazing! From scheduling to finishing the job. They were all friendly and professional and reasonable. I have already referred them to others! read more

DO NOT USE ROBINS PLUMBING We have a one bathroom 2 bedroom house in Maryvale. Not a ritzy area. We are in our very late seventies. We had a seal break on our toilet and I called Robins Plumbing on 37th Ave in Phoenix AZ. I also asked him to change the washers in the bathtub faucet. Worst decision I've ever made. I didn't have a problem with the actual work but with the pricing. Joey the tech was here for 4 maybe 4.5 hrs. I left my husband to write a check for the work as I had to lay down. Joey the tech came to my husband who had just spent the night in the ER after taking a serious fall the day before. Quoted him $750 for the toilet and $1,745.00 for the bathtub faucet! After my astonished husband wrote a check for $2,735,94 he verified that was a final total. Being assured it was gave the tech the check. A little while later Joey comes to my husband and says he messed up and forgot to add the toilet flange, stating he needed an additional six fifty. My husband thought he mean $6.50. he then handed him his debit card. Joey charged $650.00 plus tax for a total of $690. for a toilet flange! Now we have a $1,400.00 toilet Our total bill was now $3,426.56 for a simple toilet and a low end bathtub faucet that has no flow control. Its either on full or off. Very annoying water wasting cheap faucet. Which I doubt now that we even needed more than the washers replaced. Unless you are rich do not use this company. It was an obvious money grab on a senior citizen. Had I been awake or had my husband not been stressed from the ER visit this would never have happened. I trusted Robins Plumbing as a women owned business who advertised fair and honest pricing to do just that and got the shaft. They will say 'well your husband signed for it.' Well yes he did (on the techs cell phone) and he thought he was signing for $6.50. as he had been assured the check was for the total. I would say this company should be ashamed of themselves. They left no paperwork on billing it was all on Joeys cell phone. The next day I called Robins Plumbing and they were very smart alec asking me well what did I think the bill should be? That was all they could manage to repeat several times. Do not use this company. read more

Nate did a great job fixing our hose bib and the price was good as well. Will definitely be using them for future plumbing needs.

Great service, came out quickly after I called and explained everything to me, I would definitely recommend!!

My husband wasn't able to install our new water heater so we reached out to Robin's plumbing on a Saturday midday and they answered, came out, and replaced everything by 7pm. The office staff and plumber were both friendly and communicative! It was a great experience all around. Thank you! read more