If you know exactly what you want/need (I always do), you can't beat their pricing. Their customer service, OTOH, is there, (email only), but merciless. As others have mentioned, their return policy is brutal. I returned an unopened box that was delivered too late to be useful, I paid a bit extra for shipping to make sure the product came 2 days before needed. It came 2 days late. The bill, with shipping was $42 + $9.33 for return shipping, so about $50. My refund was $21.48. They take no responsibility for late shipping, even keeping the extra fee and tax? I say this as there was no mention of 'restocking fee.' I guess they need to make a profit on every transaction, even when they fail you. Customer service is secondary. read more

RockAuto - Our customer service - Auto Parts & Supplies Near Me - Azusa, California

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First Rockauto order for current vehicle was after my transmission stopped working. I needed a fluid pump, torque converter, torque converter seal, transmission pump, torque converter solenoid, valve body. That was ten years ago. To this day, car is still going strong. All from rockauto parts. Other parts I ordered for my current vehicle are: power steering pump, power steering pressure hose, front sway bay links, front lower ball joints. Those orders were 4-8 years old. To this day, those parts are still going strong. All from rockauto parts. I was shocked to read some of the mostly negative reviews on here....UNTIL MY LATEST EXPERIENCES. First issue I had with a Rockauto order is they sent me the wrong power steering pump. I was ready to do the job. Then I looked at pump and realized that it was the incorrect one. So I didnt touch my vehicle. I contacted rockauto through their online system. They sent me a return label through email. I returned part. Once they got delivery confirmation of returned part, they sent correct pump. I got it. Installed it in vehicle. I think that whole process took about ten days. After installation of correct pump, I returned core. They credited my account for core. That was my experience with returning an incorrect item and getting the correct one. My current order arrived in one day. I used regular UPS. The reason it arrived within one day is it was shipped from a local warehouse in Pico Rivera. All items arrived in perfect new condition. Some were: Felpro oil pan gasket Motorcraft oil filter 3 Dorman oil pan drain plugs/gaskets (so I can have spares) 2 Walker upstream oxygen sensors (for bank 1 & bank 2) A separate order was a water pump If I wouldve bought these same exact namebrand items from Oreilly, Autozone, etc., I wouldve paid almost double what I was charged at Rockauto. But I would have been able to return them for a full refund if I received another cheaper brand in the box of the brand I purchased. Thats what happened with my water pump order. I ordered a gates water pump. But received a $15 cheaper US Motor Works branded water pump, with zinc-coated impeller. Gates water pump doesn't have zinc-coated impeller. US Motor Works part number is stamped directly on the water pump. Rockauto doesn't have over the phone human customer service. Which is ok. So I went through the returns menu on rockauto website. It still didn't want to issue a full refund. What is not ok is: They wanted to give me a refund of 1/2 of shipping costs with my part refund. So I emailed rockauto at the email support. They contacted me the next day. But said: "We apologize if the part you received is not what you expected. Sometimes manufacturers buy parts from other manufacturers and re-sell them as their own. In doing so, they declare the quality of the part worthy of their name and stand behind the product with their warranty. We understand it can be frustrating to find a different brand part inside the box, but please understand that we do not have control over manufacturer supply chains. If you disagree with the manufacturer's purchasing decision, you may return the part for a refund of the part cost...." Now they wanted to refund me the price for the returned part only. No refund on shipping for sending me a cheaper part thats listed on their website. The cheaper part was shipped inside the original box of the part I ordered! I cant believed they blamed their fraud on the manufacturer and claim that the manufacturer put another brand in the original box! Rockauto is definitely hit and miss. Ive been a customer for more than a decade. I got at least 10 free rockauto magnets on fridge. I never had an issue like this. But they chose to lose me as a long term customer in favor of sending me a $15 cheaper part in the original box of the part I ordered? read more

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Avoid them. I ordered a Standard Motor Products turn signal switch for $76.79. There is a Rostra turn signal switch on the site listed for $51.79. I received the Rostra switch in a SMP box. Rockauto told me that sometimes the manufacturer sources products from other companies and sells them as their own and that they have no control over the supply chain. I just wanted the $24 difference. They refused. Several issues here: - I did not order any turn signal switch that Standard Motor Products determines is a switch that they claim. I ordered a specific part number. - I did not do business with the manufacturer. I did business with Rockauto to procure the part that was ordered. - Customer support did not address the underlying issue and just said that it is a SMP product (again not THE SMP product ordered) and that they could not refund. Going through the chargeback process. Pathetic response from customer support. Pathetic company practices. Pathetic leadership. Pathetic experience. Distributor that doesn't manage their vendors and pretends it's on you. Literally no value in Rockauto if this is the case. Makes them no more than a parasite in the supply chain. read more

Needed some shocks for my 2008 Scion xB, so I placed an order for some KYB-G shocks Received the order, but one shock wasn't the correct model and was also missing a bushing kit (which KYB customer service said is always shipped with the shock absorber). Opened a return case, got the correct shock the next time, but no bushing kit, so they were going to send me the bushing kit. I get a 3rd shock today, but still no bushing kit... Long story short, I contacted service@rockauto.com and asked what I needed to do to return all of the shocks and obtain a refund for the original purchase of two shocks I made... I went to partsgeek.com and ordered a pair of OESpectrum Passenger Car Shock Absorbers (which shows they come with the bushing kit for each shock)... I'm done with RockAuto for good folks... read more

DO NOT PURCHASE FROM THEM! They sell you defective brakes that squeak so horribly!!! They will blame you for why the item doesn't work, they will tell you in So many words that you're stupid and don't know how to properly install them and so on. Mind you, the mechanic confirmed that they were on properly and nothing on my side was done wrong. I requested a return, which was approved by them. I read the directions and emailed them to let them know that I didn't have the original box cause who the hell is expecting to be sold squeaky brakes? Anyways, as soon as they replied to my email, poof they made my order not returnable even after they authorized the damn return. To the bank this goes, as I will get my money back for yall selling me defective parts. You can ignore my emails all you want. Funny how once you mention that you've lost a customer and the bank will handle it, they become quiet. WATCH OUT. DONT PURCHASE FROM THEM read more

I will never order from RockAuto again. I recently returned some unused parts, and following their instructions, I consolidated items that originally arrived in separate boxes into a single return package. However, they only issued a refund for one of the items. When I contacted customer service to fix this, they asked for the shipping receipt and proof of the package's weight. Before I could even send the requested proof, they emailed me to say the support ticket had been closed. Thankfully, I was able to successfully dispute the charge with my credit card company. I strongly advise against doing business with them. read more

DO NOT SHOP WITH ROCKAUTO!!!!!!! These people sell affordable parts but they're broken! I got two pumps for my car and neither worked, I even tried the pumps on a different vehicle (same motor). These reviews are true so stay away! I tried saving money and giving these people the benefit of the doubt. Stay away you have been warned. You get what you pay more !! Broken cheap parts that you cannot return! read more

RockAuto - Water pump not working - Auto Parts & Supplies Near Me - Azusa, California

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Rock Auto sent the wrong part. They expect me to pay for shipping both to return the part they sent and to get the replacement. They have acknowledged that either they sent the wrong part or their supplier provided the wrong part. Either way, that I ended up with the wrong part was not my fault. Expecting the customer to pay additional to correct a screwup by Rock Auto or their Supplier is simply bad policy and practice... and when I compare what Rock Auto expect me to pay to fix their mistake to the cost of purchasing the part locally... I can get it locally for less. I can't recommend Rock Auto... they have low prices, average shipping cost, slow shipping times and no customer support. All things being equal, low prices will never make up for crappy customer service. read more

I have ordered from Rockauto quite a few times over the years and have never had a bad experience. I've never had to return or use their customer service for any issues. The part I ordered has always been the right part and has always worked like it was supposed to. read more

Everything goes great at Roc auto . I love them! I have used them many many times! They are great

The prices are good but if you order something that doesn't fit, even if it's their fault - as in you chose your correct vehicle and part, but the part doesn't fit properly - then you can return it but they make you pay for the return shipping. It's such BS. read more

I'd give them no stars if I could. Customer service is shit, you pay $50 for express 2 day shipping then they extend it to 6 days and refuse to help you. There's a reason you can't review them on Google or call them, because they're cowards who can't be bothered to follow their word. read more

RockAuto is a scam. they sent me 2 bad motor mounts. tried to get an exchange or at the very least free shipping since I wouldn't have had to pay the $20 shipping twice if they had just supplied me with a quality part. instead of addressing any of my questions and concerns they sent me canned responses and told me "we offer all our returning customers 5% off their purchases, valid 3 months after your purchase....so....do they want me to wait 3 months to purchase my motor mount replacement? Their thing seems to be - send people bad parts - send them another bad part - don't address their questions - offer 5% off only valid after 3 weeks..... Needless to say, I will NOT be a repeat customer again. Unless you want to receive old parts covered in dust that were sitting on their warehouse floor forever and so they don't work....go ahead and purchase.....me? I'm going elsewhere. read more

They wouldn't warranty an ac compressor with a defective ac clutch because I did the ac flush myself. The clutch has nothing to do with the internal status. read more

RockAuto - The clutch exploded. - Auto Parts & Supplies Near Me - Azusa, California

Awful. I bought parts and paid $150 for 2-day delivery. I was then told the parts would arrive a week later, well after I needed them. I tried to stop the shipment, but it didn't work. To return the parts would cost that much more, plus duties AND if they didn't accept the parts, I would have to pay to have the parts sent back PLUS duties again. Now I'm stuck with $450 in parts. NO CUSTOMER SERVICE. I'll never deal with them again. read more

Web only no phone support doesn't matter if they mess up? Won't replace damaged in shipping parts only give a store credit once part returned to them but with caution especially if you live remotely away from auto parts stores read more

great pricing, non-existent service. paid $225 for brake rotors and pads, DHL lost the shipment and if I file a claim they won't refund the shipping And force me to claim a "wrong address" instead of missing shipment. I'm having the credit card company dispute the transaction! no parts-no service? They get no payment! read more

DO NOT BUY FROM ROCKAUTO!!! packaging is extremely poor and both of my over $200 parts were received completely broken. They looked worse than the parts I initially took off the car. Repairs for my car will now be delayed due to rock autos poor packaging and shipping. Reached out to initiate the return process and I was told my claim is "under review. See attached photos to judge for yourself. read more

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Rock Auto walks the line between being a business and a white-collar crime organization. Everything they do is in bad faith, designed to fleece consumers through rigged shipping charges, incorrect or low quality items, and rigged return policies. Rock Auto structures theft in a halfway-legitimate looking way: they can send you the wrong item, charge you for shipping and return, award you worthless store credit, and force you to place a new order rather than issuing an exchange. They will run you through the process repeatedly until you have no money and no product. They buy the shipping labels for an unknown price, you overpay them, they pocket the difference. Rock Auto belongs with the con artists and fly-by-night businesses of the 19th century. I regret not performing my own due diligence and falling into their trap. read more

Rockauto is straight trash. Seems amazing at first but then the shipping costs and wait screws that. Also if they send you the wrong stuff they wont refund you unless you pay out of pocket for the return shipping. Ordered 4 rotors and pads for my ctsv they were listed as being for it. They sent me tiny 5 lug base model stuff that to this day sits in my garage because at that point return shipping wouldnt have been not even worth a "refund" and they intentionally do that shit to get parts out. I'll stick to Amazon, local parts store and reputable sites that actually care about the customer. Screw cock auto read more

My experience with RockAuto was extremely frustrating and a complete waste of time. I accidentally entered the wrong ZIP code when placing my order--a small mistake that should have been easy to fix. I immediately tried to contact them, only to discover they don't even have a proper customer service phone line. The only way to reach them was through their outdated website, which made the whole situation even more annoying. When I finally got a response, I was told I couldn't correct the shipping ZIP code. Because of that, my order ended up being sent back, and the entire process dragged on for weeks. It's now been about three weeks, my money is still pending to be returned, and I even had to pay for the return shipping myself. All of this hassle over a simple typo is ridiculous. Their return policy is overly strict and completely unfriendly to customers. Between the lack of real customer support, slow refund process, and unnecessary costs, this was a terrible experience. I will never use RockAuto again. It's simply not worth the headache. read more

They offered a great price and although I had some confusion as to what I received, it looks like it all turned out.

This could have been a great experience if they provided a live customer connection. I ordered two headlight housings, 2 ballasts and all bulbs. The housings had the wrong ballast plugs rendering them useless. I didn't want to risk returning them and have to pay for return shipping which costs $208. I know I ordered the correct headlight housings so reordering them would result in them shipping the same ones with the wrong plugs. This major problem means that I will not ever deal with Rock Auto again. In my 60 years of dealing with auto parts suppliers, there are many times where a customer needs to speak to a competent representative. This is a terrible business model. read more

Let me preface I have order from RockAuto before without issue. That said, my last experience requires me to leave this review. An extra digit was somehow entered into my shipping address. I was notified that there may a delivery problem and advised to contact the carrier. Carrier (UPS) stated they could not update the address and that I had to contact the sender. RockAuto stated I had the shipper. What concerns me is that my phone number was required but no one called me. The fault may ultimately be with UPS as they did not attempt to research an address that did not exist and did not even give it to the local delivery person (who I am familar with). UPS sent it straight back without even attempting to deliver or the slightest attempt at remedy. As it was "returned to sender" to RockAuto, I was able to be refunded the amount of the products purchased - minus the shipping cost. So I had no ability to resolve the issue so had to eat the shipping cost. That is fine. I will simply will not purchase from them again. read more

Rock Auto is a waste of money. Period. They used to be great and with great customer service, but now their customer service doesn't exist. They blame everything on their vendors policies and they will never do right by the customer. Recently I ordered an alternator, it was defective. I had to pay twice to the shop installing it because they had to replace it twice. So because I didn't want to deal with it a third time. I had to buy from the shop. The prices went from $800 to $2100. Because of all the labor cost. And I tried to do it myself first, but the alternator on a 2015 qx60 is not as easy to do. When emailing them, they hid behind their vendors policy and would not offer a refund, hen I pushed back, they just ignored me. I'm better off getting it on Amazon, at least I get some kind of warranty and can get a refund. This company has gone down hill and then getting rid of all forms of customer service is the last straw. Really should be ashamed of doing business like that. I will never do business with them again. read more

Have ordered filters from Rockauto before without issue. However, this time, the filters received were the wrong size. The original filters are rectangular and Rockauto sent square filters. Emailed and provided photos of the correct and wrong size side-by-side. Without any communication from Rockauto, I received 2 more of the wrong size. When I contacted Rockauto a second time, they said it would be a $10 restocking fee to return and try a 3rd time. Their mistake in providing the WRONG SIZE filter, but I gotta pay??? BS. Reilly's Auto instead. read more

Great prices. My issue is with the refund of my payment. They won't refund my shipping cost or the taxes I paid for my purchase. And no customer service, which I'm sure is by design to keep from having to deal with negative feedback. I paid over 50.00 for brakes for my car and I'm only getting half of that in a refund. That's robbery and it's a good thing you don't have a phone number because you would definitely hear about it. I will never order from Rockauto ever again. ​ read more

FedEx marked my RockAuto order as delivered, but the delivery photo shows it left unattended in the driveway. The package was never received. RockAuto refused to issue a refund or replacement and I called fedex and they said all they needed was for them to file a report to fedex on my behalf and they refused to. They chose the carrier and delivery method, then took zero responsibility when it failed. I was then blocked from emailing them! Horrible customer service. read more

They get one star only because I couldn't do zero. Ordered parts. They sent half of the right parts and half of the wrong, leaving us unable to fix the vehicle. Since you can only contact online (no phone number listed) it's ridiculous difficult to get what you need. Customer service is non-existent. read more

They clearly don't care if your parts arrive damaged or in one piece. It looks like a chimpanzee packed and handled my packages. Not ordering from Rock(bottom)Auto again. read more

RockAuto - Bashed, bent, punctured, torn, open, and who knows what else. - Auto Parts & Supplies Near Me - Azusa, California

I ordered a part on a Friday evening. Thinking that I ordered ups ground, somehow I tripped 2nd day air. Upon discovering this, I reinterred the transaction finding changes to shipping mode were unavailable. I tried several times to no avail. The following Saturday & Sunday I tried again and "no-luck". The phone number on the list has no one to answer and correct things. So, here we are waiting for a 2nd day order with an expensive price tag. P/S; the order shows shipped as of Sunday. Woe is me, thanx RockAuto. (For-Nothing) read more

I ordered a CARB catalytic converter for my 2001 Hyundai Santa Fe. The part arrived rattling around in the torn cardboard box with no packing, but appeared to have no physical damage. Comparing the old and new front catalytic converter appeared to be identical. However the AO number engraved on the new Catalytic converter (D-698-7) does not match the part number (771321). Should be (D-698-9). Due to this manufacturer defect, I have a $700 catalytic converter that RockAuto will not honor the warranty and replace. My vehicle will not pass California smog. RockAuto needs to be held responsible for products they sell that are defective and honor the 5 year warranty as stated on their website. I will never do business with this company again. read more

RockAuto - Catalytic converter for a 2001 Hyundai Santa Fe - Auto Parts & Supplies Near Me - Azusa, California

Two days late on delivery. I ordered two Philips brand HID lightbulbs. Instead of sending durable packaging such as commercial box (think Amazon grade), they sent two semi-crushed paper-thin boxes inside of a USPS flat envelop. One of the bulbs sounded like the filament broke loose inside the bulb. The brand was advertised as Philips , but they shipped Haloway brand instead. "Made in China". read more

RockAuto - This is straight out of the USPS flat envelop - Auto Parts & Supplies Near Me - Azusa, California

Returned 2 products because incompetent people can't pick the right one's, never took out of packaging and sent them back and the shorted me $5.71 saying I filled the form out wrong. BUYER beware they are the dumbest they come. read more

They sent me dead TPMS sensors twice. Selling parts that clearly don't work is dishonest, especially since you don't know they're dead until after you install them, which takes hours. Once you've installed them you have to remove them in order to return and get a refund. What a SCAM. read more

I am done with Rockauto. They send out the wrong parts and then when you try to return them you have to pay for return shipping. You cannot have an online chat with them, you cannot call them, you cannot email them. There is no way to contact them. NEVER AGAIN I AM DONE WITH ROCKAUTO. read more

What is the difference between a 5 1/2 inch height drum and a 6 1/2 inch drum on a 1996 Chevy Silverado K 2500 ? And if they knew they wouldn't sell you a 5 1/2 drum. So it cost me $47 to return those two drums that would not fit but, it'll cost them much more in the long run. Good luck with your purchase. Do your research thoroughly read more

RockAuto - Auto Parts & Supplies Near Me - Azusa, California

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Why can't you leave zero stars!! I ordered Ford parts and paid for overnight UPS shipping. UPS had a delay and advised me I needed to ask RockAuto for the shipping refund as I did not pay UPS. I asked RockAuto and they said it was not thier fault or problem. DO NOT DEAL WITH THEM !!! They have no phone number. They CEO refused email and the customer service team refused to respond and closed the ticket as delivered. It was delivered 4 days late. read more

They will not call you to discuss wrong parts. Condescending responses via email. I expect a company to respect me as a customer, not demean me. If you ship me parts that have been opened, look dishelved, and are breaking through the boxes, that's on you. Take them back and fix the problem. Very negative experience with Rock Auto. Disappointed and will now look at other options. read more

Garbage company. Ordered a diagnostic tool and a heat gun and both do not work. No one to call and a hassle to return ...