Great prices. My issue is with the refund of my payment. They won't refund my shipping cost or the taxes I paid for my purchase. And no customer service, which I'm sure is by design to keep from having to deal with negative feedback. I paid over 50.00 for brakes for my car and I'm only getting half of that in a refund. That's robbery and it's a good thing you don't have a phone number because you would definitely hear about it. I will never order from Rockauto ever again. ​ read more

I was sent a variety of packages in very poor condition. Two of my rotors that were supposed to be for my 1999 3.0L 2 Wheel Drive. What I received was a random set of two 8 lug rotors that seem to be heavy duty enough to have fit on a f450-550. I have been told I have to ship them back for a refund but at roughly 65 pounds a piece shipping them back from Canada will be more expensive than my return price . No one to talk to over the phone to explain my issues and get this sorted out properly. Will never be ordering from Rockauto again if this doesn't get fixed and will be making sure to let all shops around me about my experience. Extremely disappointed. I feel SCAMMED!!! Why should I be penalized for your incompetence? read more

What is the difference between a 5 1/2 inch height drum and a 6 1/2 inch drum on a 1996 Chevy Silverado K 2500 ? And if they knew they wouldn't sell you a 5 1/2 drum. So it cost me $47 to return those two drums that would not fit but, it'll cost them much more in the long run. Good luck with your purchase. Do your research thoroughly read more

RockAuto - Auto Parts & Supplies Near Me - Azusa, California

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Why can't you leave zero stars!! I ordered Ford parts and paid for overnight UPS shipping. UPS had a delay and advised me I needed to ask RockAuto for the shipping refund as I did not pay UPS. I asked RockAuto and they said it was not thier fault or problem. DO NOT DEAL WITH THEM !!! They have no phone number. They CEO refused email and the customer service team refused to respond and closed the ticket as delivered. It was delivered 4 days late. read more

Returned 2 products because incompetent people can't pick the right one's, never took out of packaging and sent them back and the shorted me $5.71 saying I filled the form out wrong. BUYER beware they are the dumbest they come. read more

They will not call you to discuss wrong parts. Condescending responses via email. I expect a company to respect me as a customer, not demean me. If you ship me parts that have been opened, look dishelved, and are breaking through the boxes, that's on you. Take them back and fix the problem. Very negative experience with Rock Auto. Disappointed and will now look at other options. read more

Garbage company. Ordered a diagnostic tool and a heat gun and both do not work. No one to call and a hassle to return ...

If i could put no stars i would. The customer service is by far The worst. communication only through email in which takes days for a response Is beyond pathetic. The part i bought 4 months ago already is bad. In which they want me to pay shipping to send back before replacing. Not to mention i paid for express shipping initially and didn't receive in 3 business days. It's a scam you're wasting your money because it is still standard shipping. I will be sure never to use Rock Auto ever again. Please share with those who don't want to replace a part twice read more

They sent me dead TPMS sensors twice. Selling parts that clearly don't work is dishonest, especially since you don't know they're dead until after you install them, which takes hours. Once you've installed them you have to remove them in order to return and get a refund. What a SCAM. read more

I am done with Rockauto. They send out the wrong parts and then when you try to return them you have to pay for return shipping. You cannot have an online chat with them, you cannot call them, you cannot email them. There is no way to contact them. NEVER AGAIN I AM DONE WITH ROCKAUTO. read more

My husband had purchased an expensive part and it was not the correct part needed. There was some damage to the packaging from the wet weather which was out of our control!! Well we have sent it back and they are refusing to give us our $$ back so we can purchase the correct part!! My cars been down for months and my family needs it!! Don't buy from this place, they are not giving a crap about their customers. I guess if you buy from them make sure the delivery ppl don't set it in the rain. We just need the correct part but they don't care. They said they are throwing the part in the garbage!! It's ridiculous and they won't even get on the phone!! If I could give them a zero start review I would!! read more

The part ordered did not fit due to the wrong hole pattern. Return process is lengthy but it works. The issue that I am having is that even though the part was wrong, this company does not cover the return shipping cost. It wants to split it with you, the customer with the excuse that they have not made a mistake, they shipped the correct item, but the item was manufactured incorrectly. This is not acceptable business practice and eventually will catch up to them. read more

RockAuto - Fender liner - Auto Parts & Supplies Near Me - Azusa, California

They shipped the wrong air filter. There was a "received" label in the box which means Rock Auto put the wrong filter back into the correct box. This was their mistake, but the online system won't refund for the shipping! No phone number posted to straighten out the issue. read more

Pretty much every mechanic or DIYer I know swears by Rock Auto so I thought I'd give them a shot. Truth be told, I have used their website in the past just to see what brands they carry and then try to find the part locally or at least verify the legitimacy of the brand (Kind of the reverse of how people go to a local store and then order online) but the lack of a phone number to call in case something goes wrong always turned me off. This time I needed a set of fuel injectors and the only way to source them locally was to go to 3 different stores and get 3 remanufactured ones from different sources plus a new one that would cost a bunch more. RockAuto kind of saved my bacon here. Keep in mind this place is 100% online and even then, there is no chat or customer service button to push. I googled and I guess there might be a customer service email somewhere but they don't advertise it anywhere. In my case, everything worked out. I found the part, ordered it, it was shipped right away and I got it 3 days later. I guess it's one of those "It's great until it isn't" type of deals. read more

I feel for their promise in writing of guaranteed fit. They even double checked my vehicle for fitment. RockAuto site confirmed the fit so I ordered the ABS sensors. They physically fit, but I needed them to be electronically correct too. No return available! So much for the "guaranteed fit". I threw away the new $100 parts. read more

Ordered a high pressure fuel pump for my 2016 Ford Explorer 3.5L Turbo. Received the part in 3 days via USPS. Inside the RockAuto box was a vendor box with the brand and part number that I ordered. However, inside that box was a TOTALLY different fuel pump for a Hyundai/Kia that had wear marks on it, indicating it was possibly used before (the bad). The pump is smaller with totally different hole, line, and connector positions. I need to have my car running tomorrow, so I was forced to return the part and buy one for twice as much from my local O'Reilly store (Amazon lead time was 3 days). RockAuto has ZERO customer service available for me to contact...I don't believe this was the case when I started doing business with them years ago. I am quite hesitant to do business with them in the future with the lack of customer service. Looks like Amazon will gain even more of my business. read more

EDIT: I was able to get into contact with support at Rockauto via email. I explained the situation and they immediately called me to review and gather details. They immediately issued me a refund, incl the cost to ship the item back to them. This issue expanded out onto other parts I had ordered for my Range Rover and they handled those in the same way. Although getting in touch is not as easy as it maybe should be, once you are they can be great to deal with. Purchased an accessory belt for my 2008 Range Rover, Part BANDO 5PK1010. RockAuto completed verified that this part was to fit the 2006 - 2009 Range Rover, with the Jaguar AJV8. This is absolutely incorrect. The belt is ONLY for the 2003 - 2005 BMW-engined Range Rover. I attempted a return, which led to the site automatically shifting the blame away from them, landing on them accepting the part back if I split return shipping costs. Unacceptable. Their website was wrong and there is no way to communicate this to them as their only form of customer service is self-service on their site. I've had many great experiences, but this is the 3rd absurd customer service issue with them related to a wrong part. A quick phone call and refund would have fixed this, but now I'd rather pay a bit more for superior customer service. I'd only recommend them for limited purchases now. read more

RockAuto - Auto Parts & Supplies Near Me - Azusa, California

No customer service - no shipping refund for THEIR mistake! Ordered several filters and other parts for two cars. The two filters for one car were incorrect even though they were listed in Rock Auto's lookup. Rock Auto does NOT have an email or phone support - only a questionnaire return process. If you select the wrong option you cannot start over. I got a refund for one filter I sent back and the other, which was their mistakes, I had to pay to ship back for store credit. They did NOT refund shipping, which was $38, so the two filters were about 1/3 of the entire order. Cannot recommend based on their awful return process and lack of customer service. read more

Part (wheel cap) was very cheap plastic and looked nothing like what was advertised on their website. it didn't fit either. Terrible transaction. I returned the garbage part, but Rockauto charged me shipping to send and return the part. i paid $27.55. My refund was $13.70. Ridiculous. read more

Terrible customer service inaccurate listings unknowlegeable on vehicles in general doesn't understand what a manager is avoid this place all together read more

I got shafted by Rock Auto. I ordered Direct Fit Cat Converter but they sent me Universal Cat Converter. They issued me refund very fast BUT I had to pay for return shipping from Canada. Why do I have to pay return shipping when it was 100% seller fault!?! I do not support companies with poor customer service and will never ever ever buy from them again. Ladies and Gents, the poor reviews they get are real. Buyer Beware. You've been warned. read more

Total waste of time. Customer service is the worse I have ever experienced. It's their fault for sending wrong part all they care about is their money. I order a oxygen sensor after sending a totally different item, item is so much of a lesser value. My advise to customers I'm thinking this is a fraud company don't buy from them. read more

RockAuto - Received this crap - Auto Parts & Supplies Near Me - Azusa, California

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Counterfeit spark plugs are not a product I expected from RockAuto. I wasted a lot of time and money with fake NGKs... and damaged my engine! Poor and delayed shipping nearly every time, even if you pay nearly triple for expedited! read more

I fell for their lie again about getting my order by the end of the day. I guess they didn't specify the end of which day. Done with ordering from them. read more

Rock Auto has an incredibly narrow return policy with very little wiggle room. They also charge a restocking fee, making returns quite challenging. Proceed with caution! read more

The sent me an obviously used solenoid for my transmission. The serial numbers were even sanded off.. Refused to do anything about it.

Don't buy their molded carpet, I sent photos in to show them that there were humps permanently molded into the carpet that there was no way I could get out . They said deal with it and left me hanging read more

RockAuto - Look at that piece of junk this is after laying out for 3 days, I also tried steaming it as they suggested, pile of crap. - Auto Parts & Supplies Near Me - Azusa, California

0 stars I've been waiting a few weeks now for my parts just to find out the mail carrier returned them. I havnt even had a chance to see them in person but yet they are deducting shipping and handling & taxes from my refund? So they are keeping part of my refund over something I have no control over. & no customer service phone number or even email to ask them what is going on. Terrible terrible terrible!! Will never order from there again! read more

I will NEVER use this company again. Returns are impossible. I had to return 2 brake pads and 2 rotors that cost me almost $120, sent all 4 parts in the original box they came in. They only gave me $7.72 of the total, minus $8.08 to ship back. I'm out $106 ....I find Ebay to have everything Rockauto has but way easier to work with if you do run into issues of wrong parts. Just a friendly warning. ​ read more

Very disappointed on waiting over 3 weeks for one shipping and working on 4 weeks to see if I get it before I can cancel and reorder somewhere else. read more

You use to be able to talk to someone and now you can't get hold of a live person, parts have to be returned at your expense, Bullshit...

I ordered some filters for my car and I needed to do it within a couple days. Tracking number showed items were stuck in transit wanted to cancel but can't for another week or so. Can't speak to a human being have to go through their online which is terrible to sift through. Terrible customer service I will never order from them again. I don't care how low their prices are. read more

Worst customer service- IT IS NOT 24/7- took a few days till they resopnded and there was no help- I send several emails back and no response- I requested a call to get assist with issue and no response. I am now have credit card compay assist - All I want was a refund for a defective part. I even told them they can send replacement part , i just wanted them to pay the 30 return fee- NO RESPONSE.... I am stuck with a loss of $357. That was 1st and last purchase then ROCKAUTO. read more

Zero Customer Service. Catalogs are not correct for parts listings and they want you to pay for return shipping when you are shorted components or the listed parts won't fit. Use to be great to deal with them but not anymore. As a business owner it's not worth it anymore. read more

Ordered brake calipers, all from the same manufacturer, all with the same coating. One came coated one did not and one came only half coated... the last one, we'll it didn't come at all. Worst of all is they have no way fir customers to get in touch to resolve things. Icing on the cake, to return the product they say you need to have the original box intact (it didn't arrive intact) and you must drop it to a DHL delivery location, none in my city. And I can't even talk to anyone to fix this! read more

RockAuto - Three calipers that were all supposed to be coated the same... they are not obviously - Auto Parts & Supplies Near Me - Azusa, California

Their ordering system is ridiculous. I ordered three parts and needed them fast. When you go to checkout, you select shipping by date only. So I selected next day business shipping. When I saw only half my items were coming next day, I emailed to ask what is going on. They said that shipping is actually by part and I only selected express for the half of my parts. However, this is completely misleading because there is no way to select shipping for each part, only by date. Why would I think I selected express shipping for only one part when there is only one option for all three parts in the first place? I continued to press on in my email thread and they just closed the ticket without saying anything. Terrible company! read more

Ordered a starter for my 1969 442. Tried to install the starter but the nose was too long hitting the bell housing; therefore, couldn't even bolt the starter in. The starter case said Delco, but also had MARINE stamped on the casing. Went on website to try to get an exchange, but after answering a lot of questions, they said the part was used because it had signs of being installed. How do I know if a parts fits if I don't try to install it? No customer service, no 800 number to call, and no way to contact them on their website. Lost all my money. Will never order from RockAuto.com again!!! read more

There is no way to contact a human for customer service, and their return policy is impossible. I will never use them again. read more

Horrible !!! NO customer service at all. Sent me wrong part in correct box. They wont refund or pay for shipping!!! Do not buy from here! read more

RockAuto - new rotor has 6 holes...old part has 5. Really??? Box had correct # on it. - Auto Parts & Supplies Near Me - Azusa, California

OK, still ordering from RockAuto. Their prices are way better than any local store. They get it right 99% of the time. It's just that one percent that makes your life miserable. Have noticed that most repair shops mark the price of parts up 100%. Appreciate the local auto parts stores because when you need it today they are there for you. There is usually no perfect solution. Your going pay for what you get one way or another. Fast, price, quality - Pick two! read more