I wanted to provide an update to my previous review…read more While I was extremely frustrated with the length of time it took to repair my vehicle and the out-of-pocket expenses I incurred during the process, I want to recognize Puente Hills Ford for ultimately doing the right thing. After discussing the situation further, Stephanie Hernandez and Peter Gohil took the time to review my concerns and understand that the delays were largely outside of my control. My vehicle was down for nearly a month due to diagnosis delays and a defective replacement part supplied through Ford's warranty process. As a result, I incurred rental car expenses that I did not believe should have been my responsibility. To their credit, Stephanie and Peter listened, reviewed the circumstances, and worked toward a fair resolution. Puente Hills Ford reimbursed me for the expenses that resulted from the extended repair process, which I greatly appreciate. I still believe there were communication issues during the repair, but I also believe businesses should be recognized when they step up, take ownership, and make things right. In this case, Puente Hills Ford acknowledged that the situation was not the customer's fault and worked with me to resolve it fairly. Thank you to Stephanie Hernandez and Peter Gohil for taking the time to understand the situation and for helping reach a resolution.

I rarely leave negative reviews, but I had a very frustrating experience with Puente Hills Ford…read more I contacted the dealership about a used car that was advertised online for $14,985. I told them I was a cash buyer and asked for the out-the-door price and answers to a few questions. I was repeatedly told someone would call me back with answers, but no one ever did. After nearly a full day of waiting, I had to call the dealership myself. By then, the online price had increased to $19,000. The salesperson told me the manager would honor the original $14,985 price, but ONLY if I purchased their protection package and added accessories. The result? The out-the-door price was still about $23,000, exactly what it would have been at the higher advertised price. I was also told the vehicle wasn't even available for another week because it had been sent out for a recall repair, something that was never mentioned while I was waiting for a response. As a customer, this experience was frustrating and a significant waste of time. I spent more than a day trying to obtain information that should have been readily available. Customers deserve timely communication, honest answers, and respect for their time. Unfortunately, that was not my experience here, and I ultimately chose to take my business elsewhere and cannot recommend them to others.

Christian was a big help in getting me in the truck I wanted and getting me out of a lease I no…read morelonger wanted, recommend looking for Christian when coming for a purchase !

employees steal parts off ur vehicle don't bring ur car here , service dept also lazy asf tryna…read morehand u off to someone else to instead of help u. fire all these guys fr

Dropped by service for software update…read more These guys were awesome. Friendly, professional and fast service.

This review is strictly for my first experience with the Service Dept. I got a low oil warning…read moreindicator on our 2019 Alfa Romeo Stelvio, so I made an appointment using their online system, which was a breeze. I was able to schedule it for the next morning, which is almost unheard of. I arrived as they opened the Service Dept., and was greeted by Anthony, my service associate. I explained the situation, and he had a good idea of what the issue probably was, which is exactly what it turned out to be, a leak in the front timing cover. Long story short, due to the age of the vehicle when we purchased it, we added an extended warranty which just paid for itself. This approximately $4,000 repair only cost us a $200 copay. Anthony was a straight shooter and I felt very comfortable throughout the entire service appointment and with the repair. For their customers, they have a carpeted waiting lounge with comfortable seating, a TV, and lots of pictures of historic Maserati and Alfa Romeo racing cars. There's a coffee station, and a mini fridge with bottled water. There's another area with some tables for eating or working, depending on how long you might be there. When my repair turned into something more than an oil change, they gave me a ride home, and offered to pick me up when the car was ready. Speaking of which, our Stelvio received a full wash and vacuum before I picked it up. We're really enjoying our Alfa Romeo, and this minor hiccup aside, it's been a problem free vehicle so far. I'd definitely recommend Maserati of Puente Hills, if you are looking to purchase a new or quality used vehicle or need service for either your Alfa Romeo or Maserati.

Great group of guys. Jack is the man who always takes care of us with our service needs. This is…read moreone dealership that's got their act together. The crew here really gells together.

had a terrible experience working with Rudy Knoblloch at Reynolds GMC. At first, he came off…read morefriendly and helpful, but that completely changed the moment I mentioned I was shopping around and comparing prices with other dealerships. The pricing he gave me felt seriously inflated, especially for a truck he didn't even have on the lot and needed to source from another dealership. He became extremely pushy, constantly pressuring me for a quick answer because, according to him, he had to "lock it in" elsewhere. I specifically asked questions about the "max trailering" package because I wanted to understand if it was worth it. After doing my research, I decided I didn't need it and didn't want to pay an extra $5,000. That's when the attitude really shifted. He kept pressing for a "final answer," and when I told him I had doubts, he abruptly said he would be "bowing out." Trying to still move forward on my own, I simply asked him which dealership the truck was coming from so I could follow up directly. His response? He told me to f*** off and refused to share the information. Completely unprofessional, disrespectful, and honestly shady behavior. I would strongly recommend taking your business elsewhere if you value transparency and basic respect as a customer. F this guy, dont work w him . Hes got a pushy attitude snd a two face, he really lived up to the "used csr salesman" shadiness.

This review is long overdue. But I can honestly say, I've grown with this dealership and everyone…read moreI've encountered here is amazing. Don Chepe, Sergio, Giovanny, Leo. I have, to date, purchased 3 cars from them. First one is my 2021 Chevrolet Silverado Trailboss. My second was my 2016 Toyota Tacoma Sport, and third, is my now, 2021 Mercedes Benz GLC300. They have always gone above and beyond to help me out, and even worked with my credit score. With my recent purchase of my Benz, he also helped to refinance my Silverado, saving me over $5k!!! I will always refer friends and family here, because they treat you like a friend, and in many cases, family. Thank you very much guys. Keep up the great work!

Sus amigos is the place to go if you are looking for a new car. They have a great selection at…read morereasonable prices and the staff is very kind and courteous and helpful. My experience was a 10 out of 10. Not only that they have every repair shop you could ever need in the back parentheses whether it's a problem with coolant, or bodywork, you name it they have it).

JAY!!!!! Wow what a wonderful human being and just an all over great guy from start to end. Iive…read morebeen dealing with some serious depression since my car accident but JAY's customer service and patients with me really cheered me up. JAY and STELLAR AUTO will be the only place I will be buying a car and recommending family/friends to see him when interested in purchasing a vehicle. The processes was so smooth. A couple hiccups along the way but that was on my end but JAY had it all resolved and always seemed to know the answer making the car buying purchase so fun and professional. Also want to give a little shoutout to VLAD. He was very polite as well. Thank you JAY and stellar auto for making me a long life customer

absolute worst car buying experience I've ever had. I called the dealership informed them that I…read morewas a former salesman the salesman that answered the phone then told me I don't give a fuck and continue to curse me out during the sales call. It took us being on the phone for 10 minutes for me to calm him down enough for him to even give me a price on the and this is only after I asked him to take off $500. He told me I was stupid and that I didn't know the business wouldn't ever recommend somebody buy a car here.

I wanted to take a moment to provide you with feedback on my recent purchase experience with Alfred…read moreTovar at your dealership. Coming from a background working in retail for over 12 years, I must commend Alfred for his exceptional customer service. Despite a challenging initial interaction with the finance department and floor manager Mike, Alfred went above and beyond to rectify the situation. His professionalism, hospitality, and willingness to accommodate my needs truly stood out. I greatly appreciate Alfred's dedication to making the customer a priority, and his effort to ensure a smooth and enjoyable experience. He has truly set a high standard for auto sales associates, and I will definitely consider him for future purchases. Thank you for employing such a valuable team member. Best regards, Erick Correa

Avoid Precision Honda - Unprofessional and Retaliatory…read more My husband and I had an incredibly disappointing experience at Norwalk Honda over the weekend, followed by completely unacceptable and unprofessional behavior from their team. My husband had been in communication with Ashley prior to our arrival, and they were supposedly expecting us. We went in specifically to test drive a Honda Pilot. Upon walking in, we were greeted a few times but never actually helped. When we asked for Ashley, she never showed up. Eventually, a manager came over and asked if we needed assistance. We told him we were there for a test drive, and he walked away, leaving us waiting yet again. After 20 minutes of being ignored and shoved aside, we decided to leave. We drove straight to Norm Reeves Honda in Cerritos, and the difference was night and day. Within 5 minutes of arriving, we were sitting inside a Honda Pilot. The real issue, however, started after we left. My husband sent a follow-up text to the Norwalk Honda team letting them know he would be leaving a bad review due to the lack of service. In retaliation, someone at Norwalk Honda entered my husband's contact information into a mass inquiry system. He was then bombarded with non-stop spam calls from other dealerships. My husband has been in the automotive industry for many years, so we know exactly how the process should work and were expecting a completely different experience. We are serious buyers with a lease expiring soon, and Precesion Honda completely lost our business. So much for the "Helpful Honda People." Save yourself the headache and go straight to Cerritos instead.

I came there a month ago to see one specific car that was listed on Cargurus. The car was listed as…read moreautomatic. I drove 30 miles one way to discover that the car, in fact, was manual transmission. A month has passed, and they still have it listed as automatic. How good is that? Total negligence!! Do you think they got back with me and offered to make it up to me? No.

Aloha - First of all let me send a warm aloha to the staff at QNQ…read more I had visited the site a almost 2 years prior; however, i ended up delaying the purchase. Eventually I came back recently and they were fabulous in assisting me with my purchase. Pictured- I added my sticker to personalize it and the 2nd picture is my custom pic after a week... Thank you Qaisar, Elizabeth, Enrique, and Mr M