Amazing experience with Phat Auto, normally I avoid dealers because trust issues lol. I appreciate…read morehow everything is very transparent and Jue auto did an inspection prior to purchase. I'm so in love with this baby!! It's a dream car from 2002. I highly recommend and what an incredible experience

Took good care of me when I bought a high mileage Lexus from him. Truck was nice. Told me it had…read morebrand new valve cover gaskets and he did them personally. After 15+ years experience at Longo you'd think that would mean something. It doesn't. I haven't even put 20,000 miles on the thing and I'm doing valve cover gaskets. It's was weeping oil a couple months after I bought it but by the two year anniversary, I've got oil leaking everywhere. Had to go to Crown Toyota and spend $300 on parts and fix it myself. This place isn't going to give you any advice or answers once you drive off the lot. So...you know what they say: Buyer beware.

I would like to say a "BIG THANK YOU " to Ruben Sandoval our favorite Service Consultant. He has…read moretruly been a blessing, always going above and beyond to make our family Service appointments fast and efficient, with his own personal assistance. Thank you Sir Ruben. Manier Family

Bought a used 2019 Ford F-150 from Covina Volkswagen in California on 11/1/25 with an Ally warranty…read moreincluded in the sale. Within two weeks, the truck developed major issues: transmission leak, coolant/water pump failure, and ultimately needed a full transmission rebuild. Two separate Ford dealerships confirmed the transmission needed to be rebuilt. The truck sat unusable for over a month while the warranty company delayed and then denied coverage because of a lift kit that was already on the truck when the dealership sold it to me. That issue was never disclosed as something that could affect warranty coverage. Meanwhile, I was stuck paying diagnostic fees, truck payments, and eventually had to spend about $7,500 out of pocket to rebuild the transmission myself because nobody would take responsibility and the dealership stopped responding to my calls and emails. To make matters worse, Covina Volkswagen told me California lemon law "only applies to new cars," even though the truck was sold with a warranty. At this point I've filed complaints with the California BAR and Attorney General. I strongly recommend anyone considering buying from Covina Volkswagen do extensive research first and get EVERYTHING in writing.

Honestly, have to change my opinion on these guys. Got two cars from these guys and one of them has…read morea bunch of oil leaking all around the engine. I should've had a mechanic check this one before I purchased. Can't even get a proper engine inspection from these guys before selling what a joke.

I like this place because they don't swarm you and use high pressure tactics. The process is very…read morestraight forward with no hidden dealer fees.

Huge shout out to Brad in service. I called with a question regarding service records. He took his…read moretime to help me get them even though my car was serviced at another Acura dealership that shut down. I really appreciated him taking the time to help.

I usually stay away from dealerships. In this case I did my homework, I decided to go here for the…read more4.9 rating and also the most ratings of any Acura Dealership in pretty much Southern California. To be very clear my 2 stars rating is solely based because one advisor by the name of Bradley Jackson. He was on point from the first time I called, first visit, and until things went downhill. (he wasn't working the day all this happened) I brought my vehicle in for mechanical repairs covered under my extended warranty. That was taken care of. I drove my car from their dealership to Pasadena, once there I got into my car after doing some shopping (1 hour after having my car back). My vehicle displayed a blinking check engine light color yellow, and it would not drive past 26 MPH. This happened around 3:30PM roughly 1 hour and 1/2 before Acura would close on a Saturday 12/27/2025. I contacted the dealer, they told me to bring it back, and that I should probably tow it to avoid getting stranded in the middle of the drive. I asked the service manager if he would reimburse me for towing my vehicle? The answer I was given is what corporate companies say. "If we check and it's not our fault we can't" I said fine, even though my car was last serviced by them and now it was acting up with issues. since I've had my car, I have never had issues (besides the required warranty work I brought it in for, which was a gasket oil leak. I was working with the warranty company to get it approved so they can replace parts) I drove 26 MPH on the slowest lane from Pasadena just so I can make sure I got to the dealership before they closed. When I got there, they took my car in, but I was also told they did not have any loaner cars available. (you are a dealership, but I guess this can happen) so, I didn't have a ride to use while my vehicle sat in their lot for 2 more days. I know they don't reimburse Lyft's or Uber's, since they don't reimburse having your car towed back to their dealership after they caused the issue. I didn't bother to ask. I took 2 extra days off work just so I can stay in Los Angeles to be able to pick up my car on that next Monday the 29th. They also did not have an Office manager onsite that day I had issues. (maybe this would have helped) I spoke to JC I believe his is the service manager, but he could not help with the concerns I've expressed here. for a dealership that has the most 5-star ratings and the highest rating on google of any Acura Dealership in southern California, this is surprising. The Customer service on the floor between the Operator, Bradley, and Amy at the check-out desk was excellent. The rest, I want to think it was coincidence, but no one had solutions or answers to the issues at hand in real time that occurred that day.

If your in the market for a GMC product look no further. I dealt with Rudy Knoblach directly. He is…read moreno nonsense as you can be. Gives you the price up front and qualified me with every possible rebate and incentive on Sierra 1500 SLT fully loaded. Scott in financing was very chill and not pushy. Car buying can suck but these guys are not like that, they dont put add ons or hidden costs. Great buying experience!!!

had a terrible experience working with Rudy Knoblloch at Reynolds GMC. At first, he came off…read morefriendly and helpful, but that completely changed the moment I mentioned I was shopping around and comparing prices with other dealerships. The pricing he gave me felt seriously inflated, especially for a truck he didn't even have on the lot and needed to source from another dealership. He became extremely pushy, constantly pressuring me for a quick answer because, according to him, he had to "lock it in" elsewhere. I specifically asked questions about the "max trailering" package because I wanted to understand if it was worth it. After doing my research, I decided I didn't need it and didn't want to pay an extra $5,000. That's when the attitude really shifted. He kept pressing for a "final answer," and when I told him I had doubts, he abruptly said he would be "bowing out." Trying to still move forward on my own, I simply asked him which dealership the truck was coming from so I could follow up directly. His response? He told me to f*** off and refused to share the information. Completely unprofessional, disrespectful, and honestly shady behavior. I would strongly recommend taking your business elsewhere if you value transparency and basic respect as a customer. F this guy, dont work w him . Hes got a pushy attitude snd a two face, he really lived up to the "used csr salesman" shadiness.

I had an excellent experience at Norma Reeves Honda, and Oscar was by far the best sales associate…read moreI've worked with. I highly recommend him if you're looking for someone trustworthy, transparent, and genuinely focused on helping you find a vehicle that fits your budget. What stood out most was how comfortable he made the entire process. Unlike previous experiences I've had at other dealerships, where I felt pressured to make decisions before I was ready, Oscar was patient, understanding, and never pushy. He took the time to answer all my questions, explain pricing clearly, and make sure I felt confident in my decision. His professionalism, honesty, and outstanding customer service made the car-buying experience stress-free and enjoyable. If I ever need to purchase another vehicle or do a trade-in, I will definitely return to Norma Reeves Honda and ask for Oscar. Overall, a 10/10 experience. Thank you, Oscar, for making the process so easy and enjoyable!

Coming from a Local Auto Shop Owner. I had a great experience at Norm Reeves Honda Superstore. I…read morebrought in my personal vehicle, a 2010 Honda Accord because a safety recall was showing up and was preventing me from completing a brake and lamp inspection, even though the recall did not actually apply to my vehicle. Genaro provided fantastic customer service from start to finish. He was professional, knowledgeable, and took the time to help resolve the issue quickly while I waited. Unlike another Honda dealership that wanted me to leave the vehicle for several days, Genaro was able to get me in and out the same day and made the entire process simple and stress-free. It's refreshing to work with someone who values a customer's time and is willing to go the extra mile. I truly appreciate the prompt service, clear communication, and reasonable approach. If you're looking for excellent customer service at a Honda dealership, I highly recommend asking for Genaro. Thank you again for making what could have been a frustrating situation quick and easy!

TL Motors is on another level. Huge shoutout to Gaby Ama for being professional, honest, and…read morekeeping me updated throughout the entire process with pictures and progress updates -- that gave me a lot of confidence in the work being done. My AC wasn't working, and while the dealer wanted to just throw parts at it and "hope" it fixed the issue, TL Motors actually diagnosed the problem correctly and fixed it the right way. Now my AC is blowing ice cold again They also use genuine parts, which was really important to me. No shortcuts, no guessing -- just real knowledge and quality work. If you want a shop that actually knows what they're doing, communicates with you, and treats your car the right way, this is the place. I highly recommend TL Motors and I'll definitely be back.

Everything here was perfect. Thanks Gaby for your support and service, especially your kindness, my…read morevehicle starts now. They know how to repair any car, i recommend to visit this place when you got a problem with your vehicle!

If you are looking for a new car this is the place! Make sure you ask for Helmer, he was a great…read morehelp and was very patient with us through out the whole process.

Randy is truly phenomenal. He is extremely knowledgeable and made me feel comfortable throughout…read morethe entire process from start to finish. He was transparent, honest, and very thorough with all the information he provided, which I really appreciated especially as a first-time car buyer. I am so impressed and genuinely thankful for Randy's help during my purchase. He went above and beyond to make sure everything was clear and stress-free, and he made my first car-buying experience an amazing one. I honestly can't thank him enough. Highly recommend working with Randy!

I had an excellent experience purchasing my truck thanks to Joseph Baeza and the entire team at…read moreEnvision Toyota of West Covina. Joseph was extremely professional, knowledgeable, and helpful throughout the whole process. He made everything smooth and stress-free and got me in and out quickly with my dream truck. The dealership itself was very clean, organized, and welcoming, and all of the staff were friendly and helpful from start to finish. I truly appreciate the great customer service and the effort Joseph put into making sure everything went perfectly. I highly recommend asking for Joseph Baeza if you're looking for a new or used vehicle. This definitely won't be my last time buying from this dealership. Thanks again for the outstanding experience!

0 star. Went there to get my free oil change service. Apparently they did tire rotation as well but…read morethe problem is they forgot to torque the lug nuts properly. I was driving for a couple of days and I could hear a light noise coming from the front driver side area. Eventually the car drove like it had a flat tire. So I stoped and checked the tires. Good news! No flat tires..BUT I founD something worst. The front driver side wheel lug nuts (all 4) were loose (see video attached) barely on there. So then i had to check the rest of the wheels and sure enough they were barely snug. I called them and of course the manager was out of the office. Apparently safety comes last nowadays.

They gave me the best price! Their cars are very clean and priced lower than most other…read moredealerships. They made it hassle free and we were done in about 20 minutes. No pressure. Very friendly and helpful.

Bought an '02 Thunderbird from them. Arrived damaged. Keith & Chris both said it departed CA…read moreMotorCars in perfect condition. But NEVER bothered to send the pix. Transporter's insurance company - Progressive - denied the claim. I hear they're an awful insurance company. I'm taking all parties to court. Do yourself a favor - don't buy anything from them!