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    Rocklin Auto Brokers

    1.0 (1 review)
    Open 9:00 am - 7:00 pm

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    11 years ago

    I paid them for three years and now, that I want to make a claim, i can't find them! Did they go bankrupt or what?

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    AutoNation Honda Roseville - More showroom

    AutoNation Honda Roseville

    (1.1k reviews)

    This is my second car purchased from Autonation Honda in Roseville…read more Our salesperson Ahmad was amazing. He listened to our needs and showed us used and new models. He was very knowledgeable about the products and helped us evaluate our needs to the appropriate units. Negotiations was easy with very little back and forth and closed the deal within an hour. Once the deal was done the paperwork took longer mainly because they were so busy for Memorial Day and it seems everyone was buying a Honda- lol. Overall, nice selection of vehicle to choose from, knowledgeable staff, friendly service. This is a second car we purchased from this dealership over the last several years, so I highly recommend them.

    Buyer beware - Autonation Honda of Roseville will not assist you with issues after purchase. It's…read moreclear why they aren't accredited with the better business bureau. I purchased a 2019 Honda Clarify in April of 2025 and was initally very please with my purchase. But when I went to file my taxes this year, I found out the dealership did not submit the required time of sale report to the IRS so that I could claim the clean vehicle tax credit the car qualified for. I tried reaching out to both the salesman and the finance manager who sold me the car initially for help - ironically in an email where the salesman, Malek, assured me that one I buy from Honda I'm a part of the "Honda Family", and they never responded! I called multiple times with and was told another finance manager, Kyle Smith, was responsible for filing these reports. He never returned my calls or voicemails. So finally I drove all the way to Roseville from Sacramento to handle it in person. Kyle Smith, their finance manager, was incredibly rude and dismissive, and wouldn't let me get 2 words out before interrupting to tell me there is nothing they could do. He walked off and refused to help more. I turned around and found another manager who was able to go to their "controller" Sabrina Radoff and she magically found a way to press the required buttons to file the report they should have filed a year ago. No one apologized for how I was treated by Kyle or for not returning my emails or calls until I sent an email asking for an apology and explaining how awful my encounter with this business was. Lesson learned: Do not buy from Autonation Honda of Roseville - they are happy to help before the sale, but afterwards, getting them to do basic things to help you is like pulling teeth.

    Roseville Toyota - Toyota Sienna XLE 2026

    Roseville Toyota

    (2.1k reviews)

    Salesman Edgar and Breyden were both amazing and made getting my dream truck an absolute breeze. I…read morehighly recommend asking for them if you're in the market for a new Toyota or used vehicle they have. 10/10 service and quality and both go above and beyond your expectations. Lori the finance manager made everything smooth and fast as well. The whole experience was perfect.

    Service 5 Stars + Sales interactions 0 stars = 3 Stars for experience…read more On my fourth 4Runner and fifth Toyota over the past 35 years. Even though I live out of the area, my most reliable and trusted service experience has consistently been with Roseville Toyota. That's exactly why I coordinate my maintenance around trips to the area. Kerry S. has been my service advisor many times, and I always appreciate his straightforward, practical advice - telling me exactly what makes the most sense. I'm truly grateful for the excellent care I receive here. While my service experience has been truly exceptional, I would NEVER purchase a vehicle here based on my interactions and observations of the sales team. Car sales traditionally carries a stigma, but the conversations and interactions I've experienced and overheard here represent the worst of the worst. Being present for extended periods of time during service visits over the years, and with what I call a carefully tuned gift of situational awareness only confirmed this conclusion. Its big corporate numbers game here only, and not worthy of any loyalty.

    Roseville Kia

    Roseville Kia

    (431 reviews)

    We had a great experience at Kia Roseville. Nick (online sales), Isiah (new, but super nice),…read moreMohammad and the sales manager Vang were very helpful in getting us the deal we wanted on our beautiful 2026 EV9! We did a lease with a trade in of our old car. They helped with taking our personalized license plates off and even drove out to our house at the end of the deal to get our old car's pink slip (we forgot!). If you want to check out some great cars and work with some nice people, come out to Kia Roseville. It does take a few hours... :)

    This review has been in the works for just about 2 months now. I have a 2022 Kia Forte with only…read moreabout 73 thousand miles. My A/C started blowing hot air in the middle of June (not fun) so I made an appointment for an evac and recharge, and thankfully Bianca at the time guided me in the right direction and told me I needed to have a diagnostic appointment since it's the first time I am bringing my car to this location for service (which is fine). She got me in the following weekend since it was so hot (greatly appreciated). Since I was also experiencing a rattling noise too, she made sure they identified that issue as well, which ended up being failing motor mounts (crazy for a 2022). Once they diagnosed the ac (compressor failed internally). It took about a month to get it fixed since I have an extended warranty. I asked for a rental car or loaner car for the day but they refused even when I said I felt unsafe driving the car. I can't leave the car overnight for long periods of time since I had to still work and had no access to a spare car. I shall also mention that their shuttle car is very unreliable, one visit I was sitting waiting an hour so then I just decided to Lyft home, other visits they say it's not in service so that means more money out of my own pocket when they say they offer a free service but it's not reliable. So about middle of July I got my car fixed, everything was fine until later that day when I went to lock my car and the horn was completely different. So I called them and they got me in quickly after to find out that the horn was plugged in but wasn't FULLY plugged in. Now that is an issue that kind of raises red flags with the techs. Now a week after that, you wouldn't believe that my ac was blowing hot air AGAIN after they changed the ac compressor. So I was back again for a 2nd time after completed repairs. I was not happy at all. Bianca and Isaiah again helped me get in as soon as possible (greatly appreciative) and come to find out after they have had my car for MANY times over the course of this journey (2 months) they missed a hole in the ac lines which led to freon leaking. And once they figured that out they contacted my extended warranty and luckily they approved it immediately and ordered parts. But, there is a 3 day period on parts. So if they were ordered Wednesday, you think they would call you Saturday right? But I waited till Monday cause things can happen, so I called and they let me know the parts came in but I also found out my main service provider was no longer working for the company, so I think to myself "was I even going to be notified they arrived?" Overall, this review reflects the techs not the service providers Bianca and Isaiah. They were very communicative with me, they acknowledged me by my name which made me feel welcomed when I was there for like 2 days a week for the past 2 months.

    Mercedes-Benz of Rocklin - all their vehicle are lemon law and they're not honest as well as they play to much games everyone report them to BBB

    Mercedes-Benz of Rocklin

    (644 reviews)

    I want to call out. Sean in service had an amazing experience. They gave me a rental car when they…read moresaw it was going to take a little longer and when I came back my brand new GLS 63S was looking mighty fine!

    LEGALLY BINDING DUE BILL IGNORED, DISORGANIZED MANAGEMENT, SUBSTANDARD WORK…read more I drove approximately six hours to Mercedes-Benz of Rocklin to purchase a 2026 Mercedes-Benz GLA 250. Upon arrival, I found undisclosed paint damage on the rear hatch and a dent on the passenger door. Both items were placed on a legally binding due bill as a condition of sale. The experience trying to get these items fixed has been an absolute nightmare of poor communication, ghosting, and terrible workmanship. THE POOR COMMUNICATION AND GHOSTING: Coordinating this repair from 6 hours away was made intentionally difficult by staff. I reached out to my salesperson, Julio, to coordinate an appointment around a flight out of Sacramento to avoid multiple long round trips. He went completely radio silent for over two weeks. I escalated the issue directly to a manager, David Trifeletti, who completely ignored my email. When Julio finally replied three weeks later, he admitted that David had received and read my email but simply chose not to respond to me. THE FORGOTTEN APPOINTMENT AFTER A 6-HOUR DRIVE: Julio explicitly confirmed by text multiple times that my appointment was set for August 11 at 10:00 a.m. Yet, after making the 6-hour drive to Rocklin, I arrived only to find the service department had absolutely no record of my appointment in their system despite text confirmations. Luckily Wayne & Kenny fixed the blunder and got me in, (and the only reason this isn't a zero-star review.) Later, when the car was returned to me completely dirty, Kenny stepped up again without hesitation to have it washed. These two know what luxury service means. THE "ACCEPTABLE" PAINT FAILURE & DISRESPECTFUL SERVICE: After the scheduling mess, the rest of management failed completely. David called and spoke quickly, "Your car is ready" without even identifying himself or where he was calling from. When I inspected the trunk, the repair was shocking. The tech heavily caked, globbed, and layered a thick, jagged ridge of paint directly under the central Mercedes emblem (see photo). It is uneven, grainy, and rough. Managers David "spoke on behalf of Darrell" and flatly told me that this amateur smear is "acceptable dealership level work" and refused to fix it flat. WARNING TO BUYERS: This dealership will sign a Due Bill to close a deal, but sales and management will ghost you, botch your scheduling, and force you to accept garbage repair work once they have your money. Beware of their post-sale promises.

    Rocklin Auto Brokers - carbrokers - Updated September 2026

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