When we first moved to Folsom, I dreaded having to find a new mechanic…read more Shannon Family Auto has been a trustworthy, honest, efficient, and consistent auto shop for my Honda Civic. I've been a loyal customer since 2021 and I know I'm in solid hands!

I decided to give this place a try after receiving one of their offer in the post (spoiler: the…read morecost is the same with or without the coupon). I booked my appointment and showed up on time for a simple oil change in my work truck. Estimated time was about 3 hours. Yes, they offer rides but I didn't think it'd take so long anyway, so I just waited in their offering-less sitting area. Got the work done along with a number of glorified recommendations for work needed on the truck- and estimated $2,000 for simple things like break fluid, engine coolant, etc. About 6 weeks after I noticed that the truck started leaking a lot of oil, so I had to call a friend who does basic maintenance on his own cars to help me loot at what the problem was. WelI, we are not mechanics to describe with the proper terms (more than anything, I don't want to be corrected by the business owner and then use that to basically say that I have no idea of what I am talking about), but the filter was not put on right. He had to change the filter, replenish the oil, and that was the end of it. Well, besides the clean up on the floor and undercarriage that I have to still take care of courtesy of shannon's. Could I have taken it back to have it looked at? Yes. Do I have the time and patience to deal with this? No. I wanted to support local business but they are no better than the dealership, your friend mechanic, or any other large company looking at their bottom line.

The owner, Mark is very responsive to calls and texts. He answered all questions with ease which to…read moreme shows sincerity and honesty. The price of the car we bought was also more than reasonable. The car had not defects/damage inside and out. Engine run without worries.

‼ABSOLUTE NIGHTMARE DEALERSHIP DO NOT BUY FROM HERE!‼ If I…read morecould give this place zero stars, I would. My husband and I bought a car here after being assured by the dealer that it was mechanically fine. That was a complete lie! Within 5 minutes of leaving the lot, the car started smoking on the highway and completely broke down. When we contacted the dealer, he claimed he "had no idea" what happened, but promised to check it out and fix it. The First "Fix" He told us it was fixed and gave it back. A little while later, it immediately developed another major problem. This time, his excuse was that "something must have fallen off." The Second "Fix" After supposedly fixing it again, we got the car back only for it to start rod knocking and suffer complete engine failure. Once the engine blew, the dealer completely ghosted us. He refuses to respond to any of our messages or take responsibility for selling us a total trash vehicle,They will happily take your money & lie to your face about the condition of the vehicle.

Disappointing experience and unprofessional behavior during a simple price negotiation…read more I want to start by saying I am sure many people have had good experiences at AutoSense. Unfortunately, mine was not one of them. I left feeling disrespected and disappointed, and I am sharing this so others know what to expect. The y were very helpful at first, but things changed the moment we started discussing price. Before they ran my credit, I tried to negotiate the vehicle price a bit. When I made my first offer, the owner, I believe his name was Dave, immediately shut it down and asked if I was serious. He tossed the Blue Book value across the table and insisted the truck was worth the high end price. What surprised me even more is that the truck has been listed for over 250 days, which usually suggests there is room for discussion, especially for a vehicle with an accident reported on its history. When I pointed out the truck's issues, scratches, leaking struts, delayed gear shifts, and possible transmission and differential concerns, he dismissed them and said it was still reliable. He then raised his voice and told me I should have done my research before coming in. He also made several unnecessary remarks, including telling me that if I wanted to price cars however I wanted I should "go get my own million dollar license and sell cars," and asking why I did not just try buying something closer to home. At one point he suggested I should look at a cheaper Jeep "if I could afford it", and much more unnecessary things said before I walked away. I was not trying to lowball anyone. I simply did not want to spend over $10,000 on a truck with those issues and a reported accident. I was prepared to talk financing and even increase my down payment if the conversation had stayed professional. I understand people have bad days, but there is no reason to treat a customer this way. Reviews like this are meant to help other buyers understand what kind of experience they might have before making the trip. If you are planning to shop here, I sincerely hope you are treated better than I was. Be cautious if you are considering the 2013 black Nissan Frontier currently listed at AutoSense. Buyer tip: Always test drive thoroughly and consider having any used vehicle inspected by a mechanic before committing to a purchase. If AutoSense would like to respond or clarify what happened, I would welcome their explanation.

We are so happy we found this place! Great customer…read moreservice, prices, and cars. Would definitely recommend this place. Thank you Ryan for all your help!

Bruce sells broken cars. Don't trust him, have had to do thousands of dollars worth of repairs.read more

Bought a GMC Sierra in July, nothing but problems. Lots of repairs after purchasing. Truck was…read moremissing random trim pieces, spare tire, and had mechanical issues that developed weeks after purchasing. No response from the seller, Bruce. Total scumbag. Do not buy from this guy.

I purchased a 2013 BMW X5 from the folsom location. The vehicle was priced well after a long search…read moreof similar vehicles in the area and when I arrived on the lot, the salesmen were very friendly and had absolutely no pressure in their presentation. Simply asked if I needed any assistance and offered me the keys to test drive with ease. The purchase process was very simple and after making the decision to go ahead with the purchase, I was out the door within 15 minutes with the keys in hand. Within a week of purchase, I drove the vehicle 700 miles to Phoenix and while I was there, I had a BMW shop perform a full inspection on the car. It passed with no significant issues beyond normal wear and tear. The only issue that I have had in the 2 or 3 months since purchase was the check engine light came on for a pump that pressure checks the fuel tank to verify no leaks. A simple fix. With any used car lot that is not a major car company lot, you take risks with your purchase, but I was pleased with my interaction with the sales representatives and with the purchase. I believe I got a lot of value in my purchase.

Was skeptical on coming here based on some bad reviews. Lots of people claiming you will get a…read morelemon. That can happen anywhere, just gotta check out the car before buying. But anyways I ended up coming here because it was conveniently close to us. Ended up buying an older CRV. It has been running like a champion for the last few months, and has done us really good. Only thing I can say is I found out the AC didn't work before buying it, but I only found out because I tested it. They didn't go out of their way to tell me. So just check out the car thoroughly before buying. And remember that most people are more likely to go out of their way to leave a review based on a bad experience than a good one.

They do a great job with oil changes, batteries, etc. but dont trust any of their bs diagnostics…read morethey quoted me 500 dollars to replace brand new AIR FILTERS like do you think im a woman?? do you think im gen Z??

My family grew last year and we are now proud mini van (Honda Odyssey) owners…read more My husband did a lot of research prior to purchasing and we visited numerous dealerships before making our decision. We ended up purchasing our vehicle at Folsom Lake Honda because of two main reasons: 1. We got a great deal on the exact van we were looking for. 2. We did not feel pressured to purchase and we didn't feel like a shadow was following us everywhere when we were browsing the cars. A year later, we are still very happy with the dealership. It is easy to schedule an appointment for service online or over the phone and the service advisors and technicians are great. I recently worked with Rich D (service advisor) and Vasily (technician) who were both very friendly, knowledgeable, and great at communicating with me throughout the service , even at 8 in the morning! I usually opt to sit at the dealership to wait for my car. The dealership is very clean with lots of places to sit. They also offer lots of snacks, coffee, tea, hot chocolate while you wait.

What an incredible experience I had at this place! Mike and his brother Fadi are the best- honest,…read morekind, informative and super helpful! They answered all my many questions and were completely transparent about vehicle information. I visited to check out a car that I found online and was given wonderful service which included a very fair valuation of my trade-in. So excited to now have a great car at a reasonable price- this is an excellent place to find top-notch service and great vehicles!

Bought a car still trying to register it. Total rip offs just some luckier then others to not get…read morehosed. Stay far away.

They were okay. They weren't really forthcoming on when their sale was ending. They also kind of…read moredismissed me when I didn't really enjoy the car I demoed. I don't know if they just assumed I wasn't a potential buyer after that or if the salesperson and I didn't gel. Regardless it was a not pleasant but not terrible experience.

I am just coming here to say if you're buying a vehicle from any of these locations be it new or…read moreused, when you're offered to purchase a warranty, do not purchase the warranty from Century Automotive Service . When it comes time for service, they do not honor certain repairs, although it is stated in the warranty itself. We have a leak in our air conditioner and I guess the leak is not large enough, so they will not cover it and we have to pay $700 out-of-pocket for it. This is after paying $6000 for this warranty.