They have definitely redeemed themselves since my last visit/review. The service was really great…read more The ice cream was delicious and had the perfect texture. I ordered two scoops and a waffle cone. The waffle cone was very fresh and tasty. I had a great experience and look forward to my next one!

The service was quick and friendly. The ice cream was delicious. The theme and atmosphere was 10/10!read more

$7. 2 dark chocolate truffles. Bourbon & Marzipan $5.50. 1…read moresingle scoop Spumoni It took me a minute to get my bearings in this shop. There's a craft counter, a chocolate counter, and an ice cream counter, and no clear lines or what not. At first glance, it's not immediately obvious where to focus your attention, so I went with the ice cream for here and took the chocolates walking. The owner was out on the floor chatting with customers, which gave the place a welcoming and local feel. It was nice. A few times I hovered close to him and tried to find an opening to ask him some questions about the products, but he was busy with other guests. As for the history of the business, there are enough newspaper clippings and articles on the walls to keep anyone occupied while waiting. Most of the staff appeared to be high school- or younger college-aged employees handling the day-to-day operations. The ice cream isn't made in-house (it's Farr's brand), so this review is more about the experience than the product itself. The serving size was fair, and I opted for the spumoni. Yes, really, spumoni. Three other people in our group between their twenties and forties had never even heard of the flavor before. The ice cream is scooped from a mixed single barrel rather than barrel with separated sections, so the chocolate, pistachio, and cherry had blended together. It was kind of like putting different sodas into the same cup. While I enjoy ice cream and these flavors, others might not think the same. The standout items for me were the chocolates. The bourbon chocolate came with a huge flavor punch. It was rich, bold, and intense enough that I needed a break and a glass of water afterward. It's not for the faint of heart and you need to be serious about chocolates to have an appreciation for this one. The marzipan, on the other hand, was a perfect follow-up. Not to sweet, balanced, and a very nice almond flavor. It was delicious and served as a nice palate refresher after the bourbon's performance. Between the chocolates and the owner's visible presence this was an enjoyable stop. The chocolates were easily the stars of the visit and worth it if you're in the area.

I have loved hatches for awhile but this is really tough. They don't sell their own ice cream…read moreanymore and when we asked the workers they said everything's too expensive now a days. They now sell farrs which is still good but NOT worth $10.20 for a double scoop. And my sister who did decide to get one scoop for almost 6$ barely had anything not even a full scoop. The workers were mostly friendly but looked exhausted and like they didn't want to be there. I would really really want you guys to change back or change prices because all of us walked out except for my sister. There are better ice creams made BY hand for cheaper. It's lost the charm for me personally. Not to mention the bathrooms were gross and not clean. Idk what has happened but it's not good. I will gladly change my review if I come back and things are different.

I ordered a birthday cake from here online, and it was a wonderful experience! The cake flavor was…read morewonderful-- but I specifically got the ice cream cookie pizza, which was phenomenal! The service was out of this world! Online, there was no space to put what you want written on it like happy birthday. In the comments, I just gave it my best shot and said, "Please write, 'Happy Birthday!'" and they did!

food quality: 5/5 service: 5/5…read morecleanliness: 5/5 value: 5/5 Great Ice cream shop to visit! They have good variety of flavors to choose from and are open late for those wanting a sweet treat later in the evening. The staff here are fantastic and very patient when it comes to trying new flavors. The shop is well-kept and the service is wonderful! Highly recommended if you need to satisfy the sweet tooth!

Wow!!! This place is AMAZING!!! I am a gelato snob and this place still wowed me! Lots of really…read moregood flavors to choose from! I went with a mango/passion flavor that was incredible how they balanced the two flavors. Also had a Kinder Bueno flavor that had delicious hazelnut gelato with candy pieces of Kinder Bueno inside! Service was great, they let us sample multiple flavors and price was also very reasonable.

We took a day trip to Santa Barbara, and were lucky to try the new gelato place. The staff was…read morevery nice, and the owner was there to meet and help during the grand soft opening. My husband tried the Greek berry, it had fresh berries mixed with Greek yogurt, excellent. I tried the mojito, it was great, tasted a hint of mint. The building is new and looks great. We can't wait to go for another day trip and try some new flavors.

This place has fresh pastries, smells delicious, has great service and lots to choose from! So…read morehappy with my cake! It was delicious! Can't wait to go try the Flan!!

The customer service here is incredible. Everyone is so welcoming! The tres leches cake was…read moreincredible. What really set it apart for me was you could really taste the cake and it wasn't overpowered by the milk. The cookies were also good and reasonably priced. I'm excited to return to try the Oreo cake. I wish they have more single servings of cake to try. That being said all the cakes looked incredible and the presentation was great. Looking forward to returning in the future

Absolutely marvelous I love this place, the staff is so pleasant and charming, the milkshakes are…read morecreamy and taste like the exact pinpointed flavor. Amazingly lovely ambience. 1000/10 reccomend I love this place

We have been to the MilkShake Factory two or three times now…read more I love that they have chocolate and candy available if one isn't in the mood for a milkshake. Kind of a fun variety, I think. The service has been friendly every time we've gone, and pretty quick too, even when busy. I did ask about their coffee shakes, but no employees had tried them. They didn't seem knowledgeable on what was popular, so that may be an area for them to focus on. It feels very clean in there, and the menu is easy to follow. I liked one of my shakes (the Chocolatier) and didn't love a different one that I got (I think it was a Tiramisu shake). There are still more I want to try. We love dessert, so we will be back!

The best gelato place in Salt Lake City by far! There must be crack in the Sweetaly gelato or…read moresomething because I can't seem to stop thinking about it. Beside from the amazing gelato, the inside is always clean and refreshing and has ample seating. The outdoor patio does as well. As for the service, also great! Go to there!

A perfect sweet treat for a cold, winters night. The flavors are creative and worth a try. I liked…read moregoing in a group--we got to try what everyone else ordered. Maybe a max of three samples instead of the two would be better, especially for the more unique flavors.

Unique and delicious. My family talks about this place all the time. One order could feed 1 kid+1…read moreadult.

Idk what happened to SRT between the time it was on State St. vs now.....but it's not the same…read more When I went to the State St. location, the owner/store manager was super friendly and the menu had a bunch of cool Asian flavors. This new location is nice inside, but has bits of tackiness all over (from the huge menu to all the VERY artifically colored food)....definitely catering to a different crowd, and is no longer the same vibe unfortunately. As far as the ice cream tacos, they're good (the ube ice cream is especially good), but all the color and how sweet it all is throws me off...Still a fun place for big groups with young kids. Just be prepared for the kids mouths to be different colors haha.