Todd showed up when he said gave us any earlier time but we couldn't make it. he had all parts and…read morewas here to fix the washing machine. was neat and clean

I called them in 2021 about a washing machine that sounded like a jet engine running and they knew…read moreexactly what the problem was and said because of the cost for the repairs I should by a new one. The other companies I called would not give me any idea of what the problem was or an idea of the cost. They all wanted to come out at a $125.00 to $150.00 service charge. And I'm sure they would have told me just to buy a new one and I would have be out the money. I'm starting to hear a squeaking noise from my dryer so I called them and they gave me an idea what the problem is and an idea of the cost. If you you are looking for an honest company I would strongly recommend you call them. I had done some research before I called anyone so I would have an idea what the problem could be

The refrigerator stoped delivering water through the water supply system. I did everything I knew…read morehow, like changing filters. But nothing helped. All I ever got was a very slow flow. Frustrating beyond belief. I called Universal Repair because they had very good feedback ratings. Lo and behold, the positive feedback was just what I experienced. I was given a next day appointment by Valerie, with a two hour window. Dmytro showed up right on time! He didn't mess about. He went straight to work diagnosing my problem. Then he did his magic and suddenly my refrigerator was working like new. Dmytro showed me the condenser and it was disgustingly dirty. He cleaned that up to like new. Not only did Dmytro repair my water problem,he left my refrigerator in better shape than it had been in years. Dmytro gave me a price which sounded justified. And accepted my check in payment. I absolutely have to say, Thank You Dmytro!!! And thank you Universal Repair! If and when I have more appliance problems I will definitely call Universal Repair! Honesty and Integrity!

Universal repair is fantastic as usual. We utilize them for regular maintenance on appliances to…read morekeep them running well and most recently they were able to repair our ice maker on our subzero. Always so happy they can find the parts to work on our appliances. Two of our neighbors with similar appliances asked for referrals on the spot because they know we have them out every year.

Had a washer for 18 years - it finally gave up the ghost. Had Chase come over to see if there was…read morepossibly a simple fix. He diagnosed the problem very quickly and turns out the repair would as much as a new washer. He was very conscientious and professional in providing recommendations and feature suggestions on a new model. Give him a raise!

My dryer emitted a strange odor. I knew it required service and called Roka Appliance Repair…read more When I called the company was able to provided same day service. Aaron was our service technician and was knowledgeable about European Appliances. He was professional and a good communicator to explain the issues to me and ordered a new part for my machine. The new part arrived he did a great job at my request to take photos for me of the inside of the machine before and after. That way I could see how he was able to thoroughly clean the inside of the machine before a main part was replaced. Now I feel comfortable moving forward to keep the machine and not have to replace it. I appreciate the professionalism, punctuality and care that was taken by the technician while he was in my home.

I trusted going with this company; and I'm glad that I did. I couldn't bear the price anywhere…read moreelse, either. Thank you so much for fixing my laptop -- I couldn't believe it was salvageable, with so many glitches it had. Y'all are so professional AND FAST. Will be using your service, in the future!

I met with Joey after three days of having his phone number and messaging with Yelp unfortunately…read morean agreement was not made on work as to the condition of my laptop an exessivly rough estimate was n made on my celeron hp laptop without any diagnostic equipment and without having to open my computer up. essentially Joyey arrived I was in the restroom and he needed to wait roughly 10 minutes with my care providers who were aware he would be here and what it was for after he explained that there was a good chance that a new or refurbished module might be a good option he showed me that I was going to need to pay him before he left with my machine He explained that there was a diagnostic fee that I owed him and how trafic was terrible during rush hour when was the only time he could communicate or arrive. He said that he s driving for over two hours and I told him we were ~50 miles away I told him I could afford his diagnostic fee through the shell messager and that I did not expect him to not request this but that I do not carry that much cash and I offered him as much cash as I had to begin the job but they the rest he requested ($300+) would have to come from my care providers office and that I might not chose to negotiate any more with out them my handy capable condition has insisted that I might not be in full mental faculties to handle heated negotiations over money but that it is healthy to have interactions with business to get better I assured him that I worked give him 2 bags to take my machine but that I would like to have a buisness card or documentation that I had left him the machine with a little bit of an idea on the amont for his hours of labor. He told me how he was busy and that I could always just buy a new one out of a catalog it sounded like we were going to decide not to Continue working together despite my assurance several times to pay his diagnostic fee and any associated labor 115 for known problems and $125 for unknown I would have liked to have spoken on the phone before he had the need to make that trip saving us both time and anguish I will continue to look for other businesses to work with on this problem

Serhii was prompt , polite and knowledgeable. He took his time and carefully ran a deep diagnosis…read moreof my 2018 Samsung fridge which was making loud noises and was not cooling properly. The fee was reasonable and he had to order 2 new parts which he will install in a few days. I had it serviced 2x by A DIFFERENT COMPANY, paid over $500 and they had fixed it only temporarily, so I called the Appliance Team. Excellent diagnosis and work. Thank you so much.

Serhii from The Appliance Team saved our 10 year old Cafe dual fuel range from the junkyard! The…read morecontrol board had blown and of course GE had stopped making them. Serhii was able to find one from another state and fixed my range. Very happy to have it back. The part itself was pretty pricey because the person with the part knew he had a rare commodity and could charge double. That said, the service fee charged by The Appliance Team was quite reasonable and we are pleased to not have to purchase a new range, which would be 5 times the cost of the repair- at a minimum.

They came out the same day I sent the request through Yelp, assessed the problem with my dryer and…read moregot it fixed that night!

Terrible customer service and repair. After asking me to reschedule my appointment multiple times,…read morethe technician came to the house and was unable to complete the job. Despite being able to move the wine fridge and diagnose the problem previously, he was now unable to move the wine fridge to replace the part needed. When asked if he damaged it on the previous visit, he said "I don't know" and just said he cannot complete the job since he is unable to move the wine fridge. When I called to get my refund, they said they would only refund the cost of the replacement part but not the initial diagnostic fee.

My daughter's LG refrigerator started making a terrible grinding noise. After calling a different…read morecompany, she was told by phone that it was a known warranty issue and to call LG for service. She asked me to do that for her since she was working and taking care of 2 sick kids. LG referred me to Lee's Appliance Repair, and we couldn't be more grateful. They are so responsive and helpful. Erin, who answers the phone and makes appointments, was a pleasure to work with. She ordered the part and set us up. When the technician looked at the fridge he quickly realized it was a different issue. They worked with LG, got the part and rescheduled quickly. Alex came out with the new part, wore a mask and shoe covers, and had the fridge fixed in no time He was friendly and efficient and made sure the area was cleaned up before he left. They call and send texts confirming everything so we never had to guess on timing. They fix all appliances - not just refrigerators, and I will definitely call them again. I can't say enough about how much we appreciate and highly recommend this excellent company.

Not friendly! Rude. Paid $260 for that not to be the problem. I don't recommend.read more

LOVE this team and will absolutely use them in the future. They are fast to respond and were able…read moreto schedule an appointment within 48 hours. I loved how professional they were and how clean they left my house post-repairs.

Great service, responsive, thoughtful and pragmatic about solutions that they can and should solve…read moreversus other options we could take to save money but they def were of great knowledge and could do the work. Would reccomend and use again. The one thing they could benefit from is a scheduling system with automated text reminders and understanding when you're on your way. Of course they can call u but would benefit from automation.

Best Pro had quick availability, including ordering and installing a part on the same day! Tech was…read morerespectful and efficient.

Unbelievable. They said they would charge an $85 fee to come assess and that would go toward the…read morerepair. The guy was here for under 3 minutes - how could he actually even know what the issue was. Got his $85 then sent me an assessment for the repair which was a quote of $400!! He repeated more times than minutes he was here "you can accept or deny the estimate" seemingly already anticipating he was going to overcharge. All I need is the switch assembly for my Microwave. A brand new microwave is $400. Total scam. Do not go with them.

Fix Master repaired my KitchenAid fridge gasket. It looks brand new. The service was high quality,…read moreand I believe it was a good value for their service. The company was very honest and trustworthy in the quoting process, punctual, and detailed. They were polite and professional. I will use them again in the future if any of my other appliances break -i.e. dishwasher, stove/ range, hood, oven, refrigerator, freezer, and washing machines. I have used other service repair companies. Fix Master Appliance is the only repair company I would call again.

I called this company to look at a refrigerator leak at my rental property. I told them explicitly:…read moreonce you understand the problem, call me before you do anything. They never called. Instead, the tech went to Home Depot on his own, bought a cap, put it on the end of a tube as a temporary "fix," and charged me $200 for it. I was never consulted or given N estimate. When I pushed back, they claimed it was "urgent," but it wasn't -- it was a slow trickle leak that had been going on for days and was being managed just fine in the meantime. I refused to pay for a fix and came back out and removed the cap. My tenant then did the exact same fix himself for a couple bucks in a couple of minutes. Then they quoted me $450 to actually fix the problem. I bought the part myself, and my tenant -- with zero appliance repair experience -- looked up a how-to video and installed it in under 20 minutes. On top of all that, I was charged $85 for a "diagnostic" before they gave me the diagnostic. I had to ask for them to tell me the part that was bad.