I had my old truck serviced there for two years (that is when I moved to the area) and I never had a single issue with them. They provided me great service and explained all expenses and issues. A couple of times I had dropped off my truck the night before for it to get oil changes and tire rotations and that service took longer than expected with me not getting called until the afternoon that it was complete, but not really a big deal for me. Where they really sealed the deal with me was when I recently went into purchase a new truck. I was coming in after having two horrible experiences with salesmen at other Ford dealerships and I stopped by knowing they didn't have what I wanted, but just wanted to see what was available and what they could do to get me what I wanted. Eddie came out and greeted me and I explained that I was in the market for a new truck, but that I wouldn't be buying it that day. He said no problem and showed me all that they did have, had him and I got out on a test drive, and then came back and looked to see what he could find me. He found me the exact truck I wanted, had it there in two days, and the deal was great. Overall, a wonderful buying experience. I can't say enough about how great it was to work with a good salesman. They have earned my business. read more

Continued good service from Rod Baker - I've had them do a couple pieces of work in the last couple years, one definitely and one probably related to a tank of diesel fuel I got from a gas station in the summer of 2010 (and before you ask, no, I'm not that stupid - their fuel hauler had filled their premium bunker with diesel and vice versa. Expensive mess up). In both cases they were able to rapidly diagnose the issue and quote repairs. Most recently, I dropped the car off on my way out of town for a holiday vacation, and when parts were slow to arrive, rather than have me pick up my car on the way back in to town (as it wasn't undriveable, just wounded) and drop it off again when the parts arrived, they provided a no cost loaner for my 8 year old Focus. Maybe I should expect that level of service, but I thought that was awfully nice for such and old and basic vehicle. Only problem is I'm now really missing the voice activated iPod integration that the loaner had. My current car does not respond, no matter how loud I yell at it. read more

I had moved into the area and had to have my truck serviced. I brought it to Rod Baker Ford and never went anywhere else since. They are fantastic people and extremely helpful. Never pressuring you to get something done. All of the staff I have come across are very friendly. Work quality has been great. I would definitely recommend to anyone. Oh... they also have free coffee! read more

Where do I start. If I could give 0 stars I would. I run a business and time plays a major factor. I scheduled an oil change at rod baker for 9 AM on a Friday. Knowing an oil change shouldn't take any longer than an hour I planned to wait around and schedule my day around that. 9:45 AM rolls around they haven't even pulled my van in or said a word to me. I went up to the service desk and told them this is taking longer than expected i am going to have someone pick me up. From there they said they'd call me as soon as it was done. 3 o'clock rolls around no call, so i give them a call to see what's going on. They said they were backed up that they needed another hour or 2. 6 PM rolls around, still nothing - I call back they said they can't get to it until the morning. 9 AM the next morning I called they say it's all done come in and get it. I get a ride and got there at 9:15 AM to pick it up. The van is still in the bay not completed. I sat in the waiting area for 45 minutes and they finally finish it. All they had to say was sorry. This is completely unacceptable. I would definitely stay far far away from this dealership especially if your planning around your day to get the oil changed. read more

Joe from car services is simply amazing. He worked hard at getting my car address when my insurance was the major issue. he was persistent and kept me looped in at all times. He is def the type of guy you want on ur team. Big thank you joe!!! read more

Contacted dealership on a Tuesday through their website and requested out-the-door price including all taxes an fees along with factory invoice. Received email from dylan on Wednesday, he left to go to "dentist". Spoke with dylan Thursday, asked if he got message I sent through website and Car Gurus website, he said, I haven't seen the guy who gets those" he continued to say how transparent the dealership is but would not negotiate at all, would only honor sale price. Stated he would send a link to my cell phone to find out about first responder rebate, never heard from him. dylan was vague, ignored questions and would only deal on his terms. Friday emailed sales manager with request for invoice and that I felt a sale was not off the table. Again, ignored. This was an easy sale!! Rod Baker Ford has maintained the classic car dealership reputation that has stood for decades!! read more

Bad experience here. I have tried to buy a truck from them but their appraisal to my trade-in vehicle was not fair to say this nicely. The lowballed my vehicle and I was told my valuation unreasonable, after doing a 2-3 weeks of extensive research. After 2 days I sold my vehicle at my expected price. If you want a reasonable deal don't go there read more

Just moving to the area from Texas, I was concerned when I had a few problems with my new truck. I mean I know it came with a bumper-to-bumper warranty but when you spend $70,000 on a vehicle you hope the continued service after the sale will be acceptable. I have visited the Rod Baker service department on three occasions; one was a manufacture defect, And the others we're just maintenance issues. This service department is run very professionally. I am able to drop my vehicle off the night before, they call me when I'm at work to let me know what they're doing to my vehicle, and it's ready for pick up on my way home. No haggling or arguing over what is covered under my warranty. True professionals! Looking forward to when my wife wants a new car because the service department has already earned my business! read more

Dealing with Rod Baker through Ebay, they posted an ad claiming an $80 core charge for a car part, then flat out refused to follow through with their advertisement. When called on their claim, Anthony claimed that they were simply unwilling to do the right thing, and refused to follow through. I highly encourage you to take your business elsewhere. Find a dealership that has integrity, because this isn't your place. read more

Jim was great. No pressure, explained the features, We just purchased a nice F250 for the business... Love the truck.!! My mom will most likely be purchasing her new Explorer there! read more

I was in need of some major tire and suspension work on my 2011 C3OO I went to Rod Baker Quick Lane at the Plainfield IL location. Peter and his staff were there to point me in the right direction and not pressure me at all on price while at the same time providing a few different options. The repair was going to be a costly one no matter which way we went but Peter was able to get me the best parts and service while still finding me a couple hundred dollars in savings in the end. Needless to say the car drives and rides like a brand new Benz with 96K on it. I would strongly suggest that if you are in need of anything from an Oil change to new tires and suspension that you stop in and see Peter at Rod Baker Quick Lane in Plainfield ...you will be happy with the results. read more

And they do not even deserve one star. The service is a disaster and the rudeness of the service manager and his assistant is inexcusable. While I was picking up my daughters car, a man with a baby in a car seat and a young boy had just been picked up by someone at the dealership because his loaner would not start. He was told that he would have to wait a half hour until the mechanic returned from lunch to find out how long it would take to fix his car before they'd provide another loaner. I left that point. My car was brought to me by the assistant manager. I told him my concern with the manager. He told me to go elsewhere next time. Just as an add on, my daughter and I were both getting the run around from this dealership for many weeks in regard to a recall notice we had received. I finally had to threaten legal action to get the part for the recall reserved for us. We were told they get the part everyday but you have to call each day to see if there is one left for your car. read more

The sevice department has been so amazing. My car was over heating and with in an hour an a half my car was towed in, I was in a loaner car. They also where willing to send the shuttle driver to pick me up to get my loaner if needed. When I arrived the loaner was ready and waiting for me. Thank you Rod Baker for going above and beyond to help make this stressful situation much easier read more

Worst experience ever! buyers beware. If you are looking to be treated like garbage by all means shop at Rod Baker Ford. We walked in with our financing in place for an expedition our lender faxed over the papers they needed and because our lender was overnighting the check the owners son came out to the lobby looked at us and said in front of everyone there you can't take a 70k vehicle of my lot until that check is here. You are not going to steal my car. At that point I had nothing further to say and we walked out of the dealership and took out 70k business elsewhere. There is a certain way you treat your customers and that is not it. This was not a small purchase by no means and there is a certain level of professionalism when you are dealing with the public. We are an honest hard working family and to be belittled this way in front of whom ever was in the lobby was the worst experience ever. we have never been treated this poorly. I would never wish for anyone to be treated that way. read more

This dealership needs help! You get put in a hold position while all you want to do is buy a car. After waiting for an hour we left, the email quote came two hours later, then a call from the manager at 7 pm asking if we wanted to buy? Yes, why do you think we care there and set up a 2pm appointment, so you can not wait on us. Willowbrook Ford got the sale!!! read more

I had the absolute WORST experience with trying to buy a new car from Rod Baker Ford. The ONLY positive was our sales person, Don Sulejmani, who was pleanant and professional. All throughout the proceess, this dealer was the most unprofessional, unpleasant bunch of rubes I have ever met. My wife and I went in with every intention of buying a new 2013 Ford Escape. I had done te research, priced them out, had my pre-aproved financing in place, and knew what I wanted. Of course, the dealer did not have the exact car on the lot. They required a $500 deposit in order to trade te car from another dealer. While I have purchased other cars from other dealers without this reqirement, I didn't feel it was a deal breaker as they weren't going to cash the check and we would have our car within a few days. We wanted to give our business to a "local" dealer...big mistake. The following day, my wife went in to drop off the check. Our salesperson was off that day, so we were told to ask for Steve, the Internet Manager. After going into the dealership and waiting for 10 minutes to be noticed, Steve was paged... and paged.... and paged. After 20 more minutes, no Steve. I thought it was a nice touch that a gentleman explained that the paging system doesn't work in the bathroom, and maybe Steve was in there, but nobody should be in there for 20 minutes. Finally, my wife explained why she was there, to drop off this deposit check, and the person she spoke with offered to take it for her. Of course, she also then got a lecture on how we should not expect to actually get the car we wanted from another dealer, and we better be prepared to alter our choices to get something else. Not exactly what you want to hear when you're dropping a $500 deposit. When my wife called me furious over this exchange, I called Steve. When I explained what happened, that my wife told me they paged him for 20 minutes, he started with "BullS#!#' I was there the whole time"....essentially calling my wife a liar. Nice. Not mad at the fact that one of the goofs in their office, playing solitaire, couldn't get off their behinds and go find him. When I told Steve that I just preferred to come in and get my check back, I was told that I would have to speak with Tony, one of the managers. So I spoke with Tony, who was pleasant enough, but who told me "I think the check has already been deposited". WHAT? I was told the check would just be held. Sure enough, it was deposited, as it cleared my account that day. So, they had my $500, and it would be a few days before they could get me a check back, because they had to wait for my check to clear.... which is garbage because depositing a check electronically clears te same day. At this point, I partially blame myself because I should have walked away, gotten my check, and gone elsewhere. But I did feel bad fo Don, who was very nice, and wasn't really part of the problems we had. So the comedy continued for three days as the dealer tried to find the car we were looking for. "This dealer has it, but they don't want to trade it". "This dealer had it, but they just sold it". "We can get one with all this other equipment, but not what you want". Seriously????? I loosened our parameters, saying, "We'll also consider this color", "We'll also consider losing this option". Still, nothing but aploogies from Don "I've never had this happen before". Again....not helping. Again on the computer one night, I find a dealership in Southern Wisconsin with the exact vehicle we want. I call them, and they confirm they have it. Don calls and finally has a vehicle that they are trying to get, and the other dealer wants a car from Rod Baker, so it should happen. The deal is fair, and I don't want to drive to Wisconsin, but they have to make it happen. I hear from Don the next morning, who tells me he's waiting to hear back from the other dealer, but he should know in an hour or so. I call the dealer in Wisconsin, put a credit card deposit on the car we want, and start driving. I figure if I hear back from Don I can always turn around. Needless to say, I drive all the way to Wisconsin, drive the car, make a deal, sign the paperwork and still no word from Don. We picked up our check from Rod Baker the next day. How is it that "I" can find a car on the internet and reserve it over the phone, when this dealer can't seem to do the same thing over their own system??? I get the impression that other dealers don't want to work with them.... probably because they're tired of their games as well. I will NEVER go back to Rod Baker Ford to try and buy a car, for service, or anything. If my Ford broke down in their parking lot, which I would never be in, I would call a tow truck to take me to another dealer. RUN away from these unprofessional hicks and go to a real dealership. If you want to drive two hours, I have nothing but great things to say about Gordie Boucher Ford, in Janesville, WI.. read more

I got a reply from the new owner of Rod Baker Ford, He seemed concerned that I had problems when I bought my Ford, it is five years ago but at least he replied, he seems like he cares about people who buy from him, It does nothing to help me now but maybe the next person won't be taken advantage of . read more

Horrible experience here. They promise a price I drive 40 minutes there and what do you know, no longer can I buy for this price. Get anything from them in writing because they will really screw you. read more

TERRIBLE EXPERIENCE!! FACED WITH DISHONESTY AND DECEIT! I had a negotiated out the door price with 0% financing deal for a Ford Explorer over the phone and through email with Ryan. He met us at the door and we took the car for a drive. I filled out the credit report and all of a sudden I was hit with the bombshell. Ryan came back with the pricing on the car and it had gone up $1440. He said he did not know I was doing the 0% financing, even though I had told him on the phone that is what I was doing (who wouldn't do the 0%?). I was very disappointed in the way this dealership was handling my sale and the lie that I was told so that I would come in to buy a vehicle. I definitely did not buy a car from this dealership and would not recommend it to anyone else. read more

Purchased two brand new cars from this dealer within 2 years. When we went to purchase a third we were not impressed with the "deals" so we went to Haggerty. We had no idea a car buying experience could be so completely different at two Ford dealerships. Shame on us for only trusting Baker Ford. Also experienced a less than satisfactory experience with their service department. There is much better service out there. read more

terrible service never emailed vack and when they did gave some BS about computers being down .../ stay away.

Buying a car yesterday at Rod Baker Ford was our best car buying experience in three decades of purchasing Fords. If you are looking for a fair price, helpful salespeople and a "no drama" purchase, this is the dealership to come to. We bought a beautiful 2018 Taurus without any high pressure. RB sets competitive, no hassle prices that are actually a good deal. The dealership has a neighborly feel even though it operates with efficiency and high service standards. Ryan Morris did a great job of helping us with the sale. He took time to understand our situation and made accommodations to help us secure the car on our timetable. On the day of pickup, Jim Elgas did an equally outstanding job of explaining the car's features and syncing our phones. He even helped us install our new floor mats. We have always been a Ford family and we will come back to Rod Baker for our next Ford purchase. read more

Great service for my 2020 Explorer. Joe really took his time to address my concern. Great store, great people!!!

I travel over 40 miles to patronize this dealership because not only is it an excellent dealership, but they are also one of the few Ford Racing Dealerships in the area. Their mechanics have to work on high performance, high tech cars due to this, and as a result they are way above average. I get all my work done there and have always been very pleased. They pay attention to detail, and will not let you down. I recently bought a new mustang from them. I did a lot of research and compared prices with dealerships in a 50 mile radius. This dealership had the best price, and they worked hard to get me the best deal on the financing as well. Very friendly and low stress, it was the best new car buying experience I have had in 40 years. This dealership, I think, believes that continued success is through customer loyalty and repeat business. You do not get that if you treat every customer who walks through the door like a walking ATM machine as a lot of other dealerships do (read Golf Mill Ford as one of the worst). Try them, you will like them. read more

Quicklane and the team in that location are great. I find that they do a great job of both servicing my vehicles but watching out for my needs. Be it tight scheduling needs or a need for last minute appointment they come through. Work quality is great, I have had no issues. read more

I have had my car in their shop for a week and was told they did not have a loaner. I have to rent a car on my own and it is a warranty item that is being fixed, Love the salesman we have had for the purchase of our last few vehicles, but first time with the service , which is not great. read more

the service center was very helpful and I appreciate that they were able to give a lot of information and I will return again if I ever need to the master mechanic Jim was very helpful he was not like most that you see he was a down to earth guy. read more

Rod Baker Ford Sales - Car Dealers Near Me - Plainfield, Illinois

Great sales/ financing department. I came in and they had what I wanted and gave me excellent attention from the beginning to the end. I traded two cars in and I even got taken home to bring back the other car and when I returned they had all the paperwork ready and I was in and out in 15-20 minutes. Give them a try if your in the market for a new or used car. They know how to treat people and are not your typical car dealership since they are family owned and ran for over 35 years. read more

the check engine light came on a few days before we were scheduled to drive to Florida. service got us in for a quick look the next day and were able to resolve the issue, saving our trip. these guys went above and beyond. read more

I had the worst service experience I've ever had at Joe Baker Ford. I had my 90K service on my 2008 F150. They were the most proud of the fact that they dud not break off any of my spark plugs. Of course they figured out many additional fluids and fuel delivery things that were needed, getting the bill up to $1800. Big problem starts here. I got the truck home and looked at the oil change sticker - same sticker from the service I normally use. So they did not change the oil - they changed every other fluid in the vehicle but not the oil - hard to believe. I started checking their check list of the items I could see. I checked all lights and found the center break light out - so I can only assume that they may or may not have checked any of the items. I got a text from their PR person telling me that I may or may not receive a survey from Ford. The text stated that if there was anything that would cause me to give anything less than a great review to call. I called the person thinking that this would clear things up and we would resolve everything. The person I talked to was totally inept (I don't know why I would have thought anything else). He apologized and told me he would follow up and get back to me. I'm still waiting. Stay away -- Run away -- Not a clue of what the word service means. read more

So I negotiate an "out the door" price on a used 2018 F-150 over the phone. I go out there to really look at it and take it for a test drive. I like it and decide to pull the trigger on it. So when it comes down to the do the paper work on it, Ryan, the salesman tells me that when he told me the "out the door price" it included a 3K down payment, A payment that we NEVER discussed over the phone. So I told him that he needs to fix that, he returns from his "sales managers office" and says they won't do it. So I just walked out. I was a classic bait and switch. So be careful if you try and work out a deal wit this place. read more

As return customer, the team at Rod Baker has again exceeded expectation. The worked tirelessly to find the used vehicle with the specific features that we wanted to providing timely, polite and high quality service work. We trust the team at Baker and QuickLane with all of our vehicles and will certainly come back next time we are in the market to buy. read more

Everytime I decided to give this place another try it fails took my truck in because I was hearing a noise from the driver side turbo. You could clearly hear it coming from the turbo day later some guy called saying it was from the blow off valve so I said okay well when I brought the truck and it had a aftermarket blow off valve which I liked the noise it made he then said let me find out days later I receive a call back saying my truck was ready so I asked them what was wrong he said the clamp on the DRIVER SIDE TURBO WAS BROKE like I said the first time so then proceeded to get in my truck my truck floor matts are cover in mud they didn't use a seat cover, steering wheel cover and obviously not a floor mat cover because my floors was a mess then started my truck realized they removed the blow off valve on my truck when it wasn't the problem after I asked them not to because I liked the way the aftermarket one worked called back in talked to the guy he just sat there making lies not making any sense which upset me more any ways this place is just bull never will I walk into this place can't wait until I get a survey from ford asking how was my visit from this place read more

Jim Walter at Rod Baker Ford is absolutely the guy you want to see about buying a car. He helped my fiancée get her Ford Escape last year and he was awesome! Super helpful and easy going. Now I just got a F150 from him and once again he was awesome! I'm extremely picky and he found the exact truck I wanted and had it brought in for me. He was extremely patient and never pushy, took his time to help get me the best deal and then he even came in on his day off to give me the truck when it got to the store. I do my homework and crunch my own numbers and check everything in great detail, and everything pointed back to one thing... I got one hell of a good deal! and Some awesome customer service. I strongly recommend Rod Baker Ford and particularly I recommend seeing Jim! read more

My review is for the service department. I would bypass the Ford dealership closest to me just to come here ...the atmosphere was very friendly, honest, and family oriented. Well, I brought my 2004 F150 in for routine maintenance (coolant and transmission flush). I received a phone call from Joe, the service advisor, telling me that I needed close to or over $1,000 worth of work. I was told my A/C compressor was leaking, I had a rear main seal leak (oil), the differential needed to be replaced, amongst a few other things. Knowing my truck well, I declined. I've never seen any signs of oil leaking on my garage floor, and when I got home - I looked at my A/C compressor. Dry as a bone! The noise coming from my differential is actually the 4x4 unit/driveline as a whole, as they tend to be a bit noisier than 2 wheel drive. I understand this is an 8 year old truck, but as impeccably as I maintain it I know it a lot better than they think I do. The moral of the story is, DO NOT trust these guys to service your car. They'll come up with a whole punch list of things supposedly wrong with it, won't wash it for you, and don't even offer a loaner car on top of that. If someone from Rod Baker reads this, understand that you may be able to con some of your customers - but don't assume we're all naive and clueless. I can say I'll never have any work done here again, and I'll certainly never buy a car from these guys. They clearly care more about the bottom line than retaining happy clients. Congratulate yourself, because you just lost what was once a very loyal and happy customer. (I'm quite certain I'm not the only one either.) read more

My wife and I stopped by today to look at a car that was facing the street . There seemed to be only a few salespeople working so one of the salemsn offered me the keys to go look at the car while he found someone to help us .i was grateful for the service even thou they were busy . While waiting for a salesman to help us my wife used her phone to look up how much the car was listed for as it wasn't on the car . Realizing it was higher than two other similar cars we had looked at, at two different dealerships ,I took the keys towards the building as a salesman was walking towards me ,I handed him the keys and said " please bring these in as we are not intrested " The guy Immediately started to hard closing me, " what did you want to spend ? What do you think it should be ? " I said no thanks , I don't want to spend 26,000. Again he says what do you want to spend on it ?" I said no thanks again and got into the car , as we are pulling out the guys runs up and says "were did you see 26 k it's only 21,000 " We pull on the street and my wife says do you want to go back for 21 and I say yes but I'll drop you off at home first cause the guy is probably just low balling me . After I get back to the dealership the " salesman " runs right up and says oh yea that car is 26,000 ! I say so ok you low balled me! No no he says I didnt I say well that's ashame cause I would have been interested in at 21,000 and he responds "oh well" as I walk out the door , so I turn around open up the door and ask "by the way what's your name" Jeff he says and I say cause I'm going to tell everyone about this on yelp as I let the door close and walk away . I then here the door open and I hear " you better be careful" Well Jeff I posted this review regardless of your threats . And as a regional sales manager for a Chicago based retailer, it's not the 1950s Jeff . Those sales tactics no longer work . And please use any other dealship in the area while this man works here. read more

I brought my 2011 Edge to Rod Baker Service Department for an oil change and tire rotation on Saturday, August 1. I also asked whether they could inspect the brakes because my steering wheel had begun to vibrate while I was driving on the interstate highway two days before. My initial interaction was with Crystal, a service manager. She explained that the brake rotors were likely the culprit behind the vibration; she assured me that the mechanic would conduct a thorough inspection and that he would replace only those parts that required replacement at this time. She mentioned that there is no reason to spend money unnecessarily if the work doesn't need to be done immediately. I appreciated her honesty. Later in the day, Henry picked up the baton from Crystal when he called to inform me that my brake rotors indeed had eroded to the point at which they needed to be replaced; the brakes, however, could be replaced after 1,000 to 2,000 more miles. Henry also mentioned that he was impressed that I had achieved 87,000 miles on the car with the original brake rotors. (Must be all the highway driving to/from work, plus the fact that Ford manufactures a superior product.) Incidentally, I want to acknowledge that Henry saved me from a myocardial infarction (figuratively speaking) when I thought I'd lost my wallet after I trekked over to Enterprise Car Rental. In a mild panic, I called the Rod Baker Ford Service Department and was connected with Henry, who told me that he would check my car for the wallet. As I was walking back toward the service department entrance, Henry came running over to me with the wallet. Now that's what I call an above-and-beyond customer service ethic. This was perhaps a bit too much exposition for a customer review, yet I wanted to share these details by way of conveying the reasons that I continue to take my Edge to Rod Baker Ford for routine maintenance and those occasional repairs. I am very pleased with the work that the mechanic did on my brake rotors (I can feel a marked difference in my steering). I have consistently received superior customer service from both the Rod Baker Ford service advisors and the mechanics, and it's about time that I've written a review. In sum, I am a happy, loyal customer, and Rod Baker Ford is to be commended for the superlative employees in their service department. They are a class act, both individually and collectively. read more

January 22, 2015 I took my car to Rod Baker Ford in Plainfield to have the coolant change. Whoever worked on my car spilled coolant on my engine while working on it. And did not clean it properly and this led to mechanical problems,inconvenience and i had to spend money to correct the problems. I was warned about Rod Baker ford service department. But i didn't listen, now you are warned GO SOMEWHERE ELSE! Thomas G. read more

I am going to preface this review by writing that this is the first negative review I have ever given to any business because anybody can have a bad day. But I feel that this was absolutely the worst car dealer service I have ever experienced. I took our 2013 Taurus to this dealership to get the GPS fixed and a defective mirror replaced. This is the second visit for the GPS because it was not fixed after their first attempt. I got a call the next day saying that the tech was driving my car and it had been hit. Over the telephone,they made it sound that it was not the fault of the tech's driving. When I got there I found the whole front end of my car off, and destroyed, $6041.00 in damage. The service manager gave me all the info on the accident. I found out that the tech drove in front of the truck and received a ticket for failing to yield. (His driving record is not very good, as he has had 4 tickets in the past 3 years!) Although they did pay to get the car fixed (pretty much had to because it happened when their tech was driving the car). I did use the service managers recommended auto body shop, which turned out I was not happy about the paint match. When I brought it back to ask about the paint match from the repair shop I was told that I had to take it back to the shop that did the body work. I did take it back to their recommended body shop and the owner basically told me that it the was the best they could do and that it matched. I felt as though the service manager Daryl, was just trying to get me out of there when I picked the car up. I thought the paint did not match that well at the time but thought I would look at it better when I got home. When I asked about any diminished value compensation for the vehicle the service manager told me I would not receive anything from Rod Baker and to talk to their insurance company. The thing that is really sad about this incident is that I was not even offered an apology, or anything from them. All I heard were excuses of how it was the other driver's fault. The Service manager is very arrogant, and acted like they will always find more customers, or they have enough already, therefore they don't have to take care of current customers. An apology would have been nice and not hearing excuses of how it wasn't really their fault. I felt that if they could have gotten out of paying for it, the service manager would have tried to. They actually gave me my car back on empty (low fuel light was on) after the tech drove it and the service manager drove it to and back from the repair shop, but I was required to fill the rental car that they gave me. They need a lesson in customer service. read more

Horrible experience. I had them diagnose my issue with my car and mentioned that it possible could be under warranty and they said it was not. I took it to another local ford and they told me that the part would be covered and I would have to pay nothing. Needless to say I almost lost $600 including the $120 I lost for the diagnosis even though I knew what was wrong already. STAY AWAY! read more