This place fucking rocks. Every time o go in there, I leave pumped up and ready to catch jaws…read more There is always laughing jokes and of course, fishing story's.

Great small shop with good advice and a good selection of saltwater gear! The owner is often there…read moreand the young folks are friendly and professional!

I wanted to share my appreciation for the excellent service I received from Michael, the Sales…read moreManager and his whole team at the Fairfield Sportsman's Warehouse. It is rare to find a manager so willing to dive into the technical details with customers. Michael is incredibly knowledgeable, patient, and clearly takes pride in ensuring you walk away with the right gear for your specific needs. He didn't just point me toward a product; he took the time to discuss the nuances of the equipment, which I genuinely appreciated. The entire atmosphere of the store reflects his leadership organized, professional, and welcoming. If you're looking for someone who actually understands the sport and treats your questions with respect, go see Michael. I'll definitely be returning to this location for my future guns.

This store does not appear to care about their customers…read more The store left me two voicemails saying I had until close of business on August 21 to pick up a roughly $1,000 firearm. I relied on that and went well out of my way to get there well before closing, only to learn that they had canceled the transaction earlier that morning. Mistakes happen. But what really bothered me was the response. First they blamed me - they said I was late and this was just their policy, despite *two* voicemails from their team member (Michael) telling me otherwise. The manager (Kevin) then told me that *I'd* need to pay for another background check and initially refused to cover it due to their mistake. I later emailed the store manager, Bill Curtis, to explain what happened and give them an opportunity to address it. He did not respond. I don't live anywhere near the store. I relied on their representations and wasted a good part of my day. I'd think twice about trusting them and doing business with them in the future.

im giving a 3 star because the person that helped was very rude. I dont know his name hes a big guy…read morewith glasses, a beard and has tattoos but he made me feel extremely uncomfortable. It was my first time buying a gun and I told him that and the way he was talking to me it made it seem like he was trying to make me feel stupid. He needs to learn how to talk to people. But I bought the gun anyway because they were the only ones in my area who had it. Now the pick up process was great. I was helped by I believe his name was PK. Asian dude with glasses and a black hat. He was extremely nice and showed me all the safety tips and how to properly handle the gun. Im most likely never gonna shop here again because of that rude guy who first helped me. Now that I have the gun I want I will take my business for ammo and parts somewhere else. I really hope the managers read this review and tell that guy he needs to work on his people skills. The guy is a complete jerk.

Great organized service, the selection of firearms is simply amazing and their prices are very fair…read moreand reasonable. I like how you have to have appointments to pick up your firearms as it makes it easier and they maintain their qualification and dealers license. It's nice to see all the employees that they have running a clean and Tight shop

Stopped in here checking out some shoes. I asked "Evangeline" for assistance. Although she was busy…read moreat that time doing other things, she took the time to answer my question with a friendly attitude. That is customer service going above, and beyond to be helpful. Great job Evangeline! Regards, William K.

Stopped by with my husband to try a particular pair of shoes that he needs and just have due to a…read moredisability. Even called ahead of time and asked rep to hold in front as we were driving from Sacramento. The entire time my husband was walking/trying the shoes on we had a bunch of what appeared to be loss prevention folks near us and following us all the way to the paying line. Didn't they feel dumb that we were NEVER going to steal anything and were in fact paying for the shoes. Truly unacceptable, unnecessary, and even felt racist. No further comment.

Great employees, very courteous, helpful and several available. Wonderful store to serve your needs.read more

Did my CCW training there I still train there. the instructors know what their doing and see what…read moreyou need to improve on and get you there. It's a safe environment with people that know what they're doing.

Just wanted to give Rod props for his help today with my driver! Thank you Dicks in Fairfield, CA.read more

The manager, Victor, needs TRAINING. I didn't even know he was the manager but I asked him whether…read morethey had a specific item in stock IN BLACK OR WHITE (I had already looked myself and only found PINK), he said "whatever is out is what we have", I asked can you check on your device? He unwillingly/rushingly scanned the PINK item and stated "Nope that's all we have is PINK". I asked, so not in back either? "No". I could tell he wasn't dilligently looking so I asked another employee if they had the item in BLACK OR WHITE..he found "THREE AVAILABLE" IN BLACK. As he was on the register he only pointed me back to the area I had already looked. I said I already looked there, he said "ok well then we don't have it, whatever is out is what we have" Long story short I looked online and ordered the item for pickup, about 30 mins later I receive a message that my item was ready & drove back to the store to pick it up. I asked to speak to the manager, and I couldn't believe it was the same guy who told me they didn't have it! We all make mistakes right, but it was just the way our initial interaction went that I knew he was being lazy. Further, rather than apologize he double-downed on his explanation that they only had PINK. Like bro I'm holding it in my hand & it says available online? I realized he only scanned the pink item, so of course it didn't bring up the other colors that may or may not be available. He was like upset I found it?? It's just annoying that I was just in the store and all he had to do was take 2 minutes to assist me. There were more employees in the store than customers & nobody could spare a couple minutes to simply look for an item, isn't that apart of the job? It was super weird bc Dick's employees are usually very helpful. I hope Victor is having a better day.

Feels like a family owned shop and I will always support that over big sporting goods stores. I…read moreenjoy shopping here with a huge selection of new and used firearms as well as a large selection of accessories. Will support again.

Bad experience customer service very rude guy not coming back anymore and too expensive! Don't…read morebring your stuff to sale or trade they almost asking for free

Great service, they take their time answering any questions you might have. Lines are long for the…read moregun counter, but that's to be expected. If you want to get in and out as fast as possible, I recommend showing up ~30 minutes before opening to secure a spot at the front of the line. Otherwise, you will be waiting hours to get what you need. Turner's always has sales on firearms and you can usually find something great at a decent price. Only reason I'm giving four stars is because they do hire some people that while knowledgeable, are unsafe. Most (actually almost all) of the staff is great about firearm safety, but you do get a few people who will sweep arms and feet once they know the firearm is cleared. I've also seen one person stand directly in front of someone who's performing their safe handling demo for the first time, and not correctly walking that same person through safe handling demos.

Came here to buy an optic only. As the display cabinet is very long, I didn't notice the sign in…read moreiPad. Another patron was kind and told me about it. The staff is incredibly slowwwwww, while I understand providing a good customer experience, they don't know how to manage their queue of customers. Instead of understanding that they have a line that isn't moving and growing, they delay helping others by talking to their current customer more. I wanted to support a local business but should have just order the optic off Amazon for the same price and saved myself time and frustration. So far I've been here 45 minutes and nobody has called a single name. I was hopeful this place would be better than sportsman's but I was wrong. It's somehow worse. My name was finally called, from being called to walking out took sub 5 minutes. Again poor queue management.

Walked in today for the first time and wanted general information on surf rods. I was greeted right…read moreaway and assisted throughly and patiently. I had many questions for Eric and not once did I feel rushed and he also did not try to oversell me on anything. Needless to say, I ended up walking out with a new rod and reel. I would highly recommend stopping in to Fisherman's Warehouse for all things fishing related!

I rarely leave negative reviews, but this experience was disappointing enough that I won't be…read morereturning. We originally came to Fisherman's Warehouse because of Dave. He is incredibly knowledgeable about tuna fishing, does an outstanding job lining reels, and has always treated us with professionalism and respect. He's the reason we've continued to shop there.Unfortunately, our experience with Eric, the manager, has been the complete opposite. My husband stopped in while he was tired and quiet, yet Eric later commented that he came in "crazy," even though my husband hadn't said a word to anyone. That was both unnecessary and disrespectful. This also wasn't our first negative interaction with Eric. On a previous visit while Dave was lining our reels, Eric repeatedly interrupted to tell Dave to make sure we knew we had to pay for the special line marking. We never questioned the charge and had absolutely no problem paying for it. We appreciate Dave's expertise and know quality work deserves to be paid for. When my husband simply said, "It's okay, Dave takes care of me," referring to the excellent service Dave provides, Eric immediately responded, "We all take care of you." The interaction came across as defensive and left us feeling unwelcome. It's unfortunate because Dave is one of the best resources for tuna fishing and reel setup, but management makes the overall experience unpleasant. We'll be taking our business elsewhere, and that's a shame because we genuinely enjoyed working with Dave.

These guys are simply the best. Why would you go anywhere else? I've been coming here the last few…read moreyears for all my local fishing needs; weights, hooks, line, rods etc for halibut, salmon, rockfish, etc. They always have what I'm looking for and the staff is super friendly, knowledgeable, and without any attitude. Recently, I walked in to see if they could help me rig up a jig for bluefin tuna out of San Diego. Not only did they have the jigs, Mike, the manager, helped me pick out a pack of 4x strength 6/0 hooks and a pack of owner 250# split rings to upgrade the jigs for the monster sized tuna. Then, on the spot, he installed the beefy hook, moved the assist hooks, and rigged it with 3' of 200# mono. Amazing service and knowledge! This rig looks like a tuna magnet and it's rigged the right way. Always super impressed with OPS!!

I drove, 20 minutes, arriving at noon on a Wednesday. The sign clearly states open 7 days a week,…read morefrom 9-6. It was closed and remained that way for 15 minutes. No "Out to Lunch", "Be Right Back" or any helpful information. Poor customer service and waste of my time. This is why people use Amazon Prime, for better prices, better selection, and fast service, with great return policies, and no attitude of the red baseball cap wearing kind!