Benicia Bait &amp; Tackle

Did my CCW training there I still train there. the instructors know what their doing and see what…read moreyou need to improve on and get you there. It's a safe environment with people that know what they're doing.

Great employees, very courteous, helpful and several available. Wonderful store to serve your needs.read more

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Todd

4.7(23 reviews)

0.0 mi

My go to place for fishing reel repair. Todd can handle any fishing reel in need of repair and his…read morerates are very reasonable.

Called Todd for a emergency repair on a guide on my rod and Todd told me to drop by and he'll take…read morea look at it and he told me leave it there for a few days and he did not disappoint that thing was brand new excellent service. Quick and efficient and very affordable price!

Cool bait for bass

Reels

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REI

3.8(237 reviews)

8.5 mi

•$$$

I recently purchased an bike from TEMU. However, I couldn't figure out how to fold it so I can…read moretransport it to and from my destinations. I met Whitney in the shop area, she greeted me with a smile. I explained the reason for my visit. She advised me that the Technician was on break, then she then told me to bring my bike into the shop and someone would assist me. It was just a few minutes later, I met Hadrian. He and Whitney weren't sure how to make it fold either initially. Then, I remembered I had a manual ony phone. I showed it them. Hadrian and Whitney figured it out immediately. The next thing I knew, my bike was folded!!! He did it so fast, I barely saw what he did. It was as if he had been doing this for years. I tried and still couldn't fold it. I asked him to please show me again, he immediately obliged me. They absolutely positively unequivocally made my day! They were so welcoming, polite, courteous, personable. They provided me with outstanding customer service. REI is fortunate to have them as employees. Thank you Whitney and Hadrian for a job well done, I truly appreciate you. If anyone ever asks me to refer a Bike Shop, I guarantee it will be REI~this location.

Great customer service. Knowledgeable sales people in the shoe department. Helped me until I found…read moreexactly what I needed.

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Sports Basement

4.3(642 reviews)

11.8 mi

Stopped in here checking out some shoes. I asked "Evangeline" for assistance. Although she was busy…read moreat that time doing other things, she took the time to answer my question with a friendly attitude. That is customer service going above, and beyond to be helpful. Great job Evangeline! Regards, William K.

Stopped by with my husband to try a particular pair of shoes that he needs and just have due to a…read moredisability. Even called ahead of time and asked rep to hold in front as we were driving from Sacramento. The entire time my husband was walking/trying the shoes on we had a bunch of what appeared to be loss prevention folks near us and following us all the way to the paying line. Didn't they feel dumb that we were NEVER going to steal anything and were in fact paying for the shoes. Truly unacceptable, unnecessary, and even felt racist. No further comment.

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The Aventon Pace 4 Step Through E Bike at its new home.

Dick’s Sporting Goods

2.2(434 reviews)

9.8 mi

After an incredibly frustrating experience at the Fairfield Dick's Sporting Goods, I felt compelled…read moreto recognize an employee who truly understands customer service. I purchased a pair of softball cleats for my daughter online. Unfortunately, they ended up being too small. She wore them briefly while sitting in the dugout at practice, immediately realized they hurt her feet, and took them off. The cleats were essentially brand new. When I attempted to exchange them at the Fairfield store, I was met with resistance from management. Anna Pintane refused the return and was extremely condescending throughout the interaction. Instead of listening to my explanation, she lectured me about how cleats should be worn around the house before practice and even told me that if they didn't fit, I should sell them to a teammate or on Facebook Marketplace. I couldn't believe that was the solution being offered by a store manager. The entire interaction left me feeling dismissed and disrespected as a customer. Fortunately, I decided to try the Pleasant Hill location. What a completely different experience. Mike McKensy (store manager) was absolutely wonderful. He listened, understood the situation, treated me with respect, and promptly processed the return of the cleats that were still essentially new. He was professional, friendly, and focused on helping the customer rather than finding reasons not to. Mike turned a very negative experience into a positive one and restored some of my faith in Dick's Sporting Goods. Customer service like his is exactly what keeps people coming back. If you're shopping at Dick's, I highly recommend the Pleasant Hill store and especially Mike. He is an outstanding example of how customers should be treated. Thank you, Mike, for your professionalism and for making what should have been a simple exchange actually simple.

I bought a pair of new shoes, but when they came they were already laced up and tied, and out of…read morethe box wrap. It was a labeled as Endzone Return Order.

Summer items 5/2023

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Cal hoodie

Young's Backpacking & Mountaineering

4.3(48 reviews)

14.2 mi•Telegraph Ave

Very unkind. Was looking forward to checking this place out after walking by many times looking at…read morethe bags in the window. First time stopping in with my child & my sister and we were not treated kindly at all. Will not return. Highly discourage others from supporting this business.

A ma and pa shop that is densely-packed with top name outdoor brands, and other smaller,…read morelesser-known brands too. Pricing was more than fair for everything. The shop owners are so sweet and helpful.

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Backpack

Sportsman's Warehouse

2.5(210 reviews)

15.3 mi

I wanted to share my appreciation for the excellent service I received from Michael, the Sales…read moreManager and his whole team at the Fairfield Sportsman's Warehouse. It is rare to find a manager so willing to dive into the technical details with customers. Michael is incredibly knowledgeable, patient, and clearly takes pride in ensuring you walk away with the right gear for your specific needs. He didn't just point me toward a product; he took the time to discuss the nuances of the equipment, which I genuinely appreciated. The entire atmosphere of the store reflects his leadership organized, professional, and welcoming. If you're looking for someone who actually understands the sport and treats your questions with respect, go see Michael. I'll definitely be returning to this location for my future guns.

This store does not appear to care about their customers…read more The store left me two voicemails saying I had until close of business on August 21 to pick up a roughly $1,000 firearm. I relied on that and went well out of my way to get there well before closing, only to learn that they had canceled the transaction earlier that morning. Mistakes happen. But what really bothered me was the response. First they blamed me - they said I was late and this was just their policy, despite *two* voicemails from their team member (Michael) telling me otherwise. The manager (Kevin) then told me that *I'd* need to pay for another background check and initially refused to cover it due to their mistake. I later emailed the store manager, Bill Curtis, to explain what happened and give them an opportunity to address it. He did not respond. I don't live anywhere near the store. I relied on their representations and wasted a good part of my day. I'd think twice about trusting them and doing business with them in the future.

Waiting line to buy ammo.....why?

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Sale advertisement

Big 5 Sporting Goods

3.5(47 reviews)

7.5 mi

Went in looking for sneakers for hubby, not greeted when we walked in. Went to look for a certain…read moresneaker & didn't see on the back wall. I finally found someone to ask & he said "nope we don't have them". Lucky for us I happen to see what they had on clearance, low & behold the sneaker we were looking for was on clearance in the size we needed. They were only $5.00 off regular price but oh well.

I walk in and looked at the knife display counter, there 3 employees chatting and no one has…read morebothered to ask if I want to see any of the knives. Very poor costumer service.

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Canyon Sports

3.1(370 reviews)

4.7 mi

•$$$$

Helpful , friendly , very very knowledgeable, great selection and the prices were ok.. a small…read moreselection of used guns the new ones are high quality and priced like I see around commiformia . The last was very very nice the young man honest and turned me on to things I have been looking for .. no one else has the. And they have 4 ... a win. And don't forget the border collie, what a cute dog reminds me of a border collie I had when I was a kid came right to me sat right next to me and you know damn well when a dog comes to you and sits next to you that's magic. I don't know what all this nonsense I see in the reviews.. come prepared and know what you need - they will help you quick and get you options to help you understand... typical gun store- lots of stuff and the small cases are pretty cheap- in case all your stuff gets lost at the lake.. In an Industrial area be careful coming out some people drive silly... I will shop here again..

Bad experience customer service very rude guy not coming back anymore and too expensive! Don't…read morebring your stuff to sale or trade they almost asking for free

Seecamp

Welcome to Canyon Sports!!

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Sig P320

Sportsman's Warehouse

2.3(228 reviews)

23.6 mi

Picked up 1,000 rounds of ammo (9MM FMJ) and the whole process was pretty smooth from start to…read morefinish. Placed the order online, got the "it's ready" email, went in during a weekday and was out fairly quickly. The only thing that slowed it down was the staff member having to enter all my license info manually because their reader doesn't seem to work with the newer licenses the DMV sends out now. I just had to verify everything was correct on the screen afterward. Kind of unfortunate because having the a newer reader or another workaround would definitely save some time. I did some comparing around some local gun shops near me and it comes out way more. I believe I'm getting a good deal buying from Sportsman's Warehouse. Overall, customer service was friendly and everything went smoothly. Definitely recommend going during the week if you can. Weekends can get pretty busy.

I had a great experience there today with 4 different associates from front to back of the store…read more It's the Cal & Fed commies that suck.....Buying a gun now is freakin' CrAzY! And you have to give them a free rectal example - None of their fuckin' business! The staff there was excellent, knowledgeable, friendly & did their best to get me through that governmental intrusion Bullshit as straight-forward as possible.

Recently added CA roster Sig P320 M18. Still waiting P365 to be available from their website.

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Very Rare Ruger GP100 6" Barrel half lug.

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8 reviews that are not currently recommended

The reviews below are not factored into the business's overall star rating.

Armando G.

2

7

40

9 years ago

Went today to buy some bait and the guy over the counter a guy in his 30s was very rude with no customer service at all. He just said " what do you need" this place dosent make you seemed welcomed at all. They have decent bait and some good prices but that guy over the counter is very rude and unfriendly they need to hire another person. read more

Alex R.

396

4

0

10 years ago

They advertise fore rods built by Victor Standridge at Cal custom takle. Because of this I would not shop here this guy is a ripp off a con. He stole my 2 blanks and my down payment shop else were read more

Lespaul G.

2

1

6 months ago

To put it plain and simply the place sucks especially the tall skinny idiot behind the counter your better off going to the gas station across the street !!! read more

darrius s.

0

1

0

11 days ago

asked if he had mudsuckers or bullheads said neither, then i asked what bait he has and he instantly hung up this baitshop ass bro lmao

Brian V.

0

2

0

8 years ago

Great small shop to get your I gotta have this today fishing supplies. Friendly and helpful. Glad you guys are in Benicia!!

Michael V.

0

4

0

6 years ago

Rationing bait ? Really ? If you don't really want to interact with the public, don't sell retail. read more

Jeremiah T.

0

3

0

12 years ago

always have the best bait around!! thanks pam and curtis

Wes C.

1

6

2

13 years ago

great bait and tackle shop

Benicia Bait & Tackle - outdoorgear - Updated September 2026

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I have one of their 6 inch air pumps in which the bottom section had cracked and the hose had…read moredeveloped the crack also. I spoke with Mike who apparently takes care of their warranty issues and because the unit was less than 10 years old he agreed to replace it if I paid the shipping. I was hesitant initially as he quoted me $47 to ship, but considered this acceptable as I would be getting a replacement unit. To my surprise, they sent me a used air pump as a replacement and when I contacted them, he told me that they had depreciated the unit for the 4 years that I had owned it, regardless of how much I had used it. He then told me that the unit I had been sent was being used in their rental department without any issues for years so I should be happy with it So they considered sending me a retired rental unit as a replacement and charged me the outrageous shipping cost. If I had wanted a used unit, I could've probably easily found one on Facebook marketplace and been able to examine it before purchase. Because I wasn't pleased he told me I could return the unit, but I would have to pay for the return shipping and then he hung up.

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My dad has been going to this shop for many years and never had an issue. Always the freshest and…read morelively bait. They are always willing to work with the customer. If you call and ask if they have anything they don't brush you off. If they sell out of the bait you want they won't push you to buy bait the won't work for you. Honestly is everything when it comes to business especially small businesses.

Went in to this bait shop for the first time today, great customer service and the people who work…read morethere will make you laugh all morning. Can't wait to come back through the seasons and support our local spot!

Triple A's Sporting Goods

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im giving a 3 star because the person that helped was very rude. I dont know his name hes a big guy…read morewith glasses, a beard and has tattoos but he made me feel extremely uncomfortable. It was my first time buying a gun and I told him that and the way he was talking to me it made it seem like he was trying to make me feel stupid. He needs to learn how to talk to people. But I bought the gun anyway because they were the only ones in my area who had it. Now the pick up process was great. I was helped by I believe his name was PK. Asian dude with glasses and a black hat. He was extremely nice and showed me all the safety tips and how to properly handle the gun. Im most likely never gonna shop here again because of that rude guy who first helped me. Now that I have the gun I want I will take my business for ammo and parts somewhere else. I really hope the managers read this review and tell that guy he needs to work on his people skills. The guy is a complete jerk.

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