After an incredibly frustrating experience at the Fairfield Dick's Sporting Goods, I felt compelled…read moreto recognize an employee who truly understands customer service. I purchased a pair of softball cleats for my daughter online. Unfortunately, they ended up being too small. She wore them briefly while sitting in the dugout at practice, immediately realized they hurt her feet, and took them off. The cleats were essentially brand new. When I attempted to exchange them at the Fairfield store, I was met with resistance from management. Anna Pintane refused the return and was extremely condescending throughout the interaction. Instead of listening to my explanation, she lectured me about how cleats should be worn around the house before practice and even told me that if they didn't fit, I should sell them to a teammate or on Facebook Marketplace. I couldn't believe that was the solution being offered by a store manager. The entire interaction left me feeling dismissed and disrespected as a customer. Fortunately, I decided to try the Pleasant Hill location. What a completely different experience. Mike McKensy (store manager) was absolutely wonderful. He listened, understood the situation, treated me with respect, and promptly processed the return of the cleats that were still essentially new. He was professional, friendly, and focused on helping the customer rather than finding reasons not to. Mike turned a very negative experience into a positive one and restored some of my faith in Dick's Sporting Goods. Customer service like his is exactly what keeps people coming back. If you're shopping at Dick's, I highly recommend the Pleasant Hill store and especially Mike. He is an outstanding example of how customers should be treated. Thank you, Mike, for your professionalism and for making what should have been a simple exchange actually simple.

Not only does this store rarely have the item or size that I am looking for... the staff themselves…read moreare... well... Dicks... They say that they are engaging their customers... when in reality I felt that I was being viewed with suspicion and doubt as I tried on a pair of shoes and perhaps looked a bit dismayed when the common sizes I was looking for were not surprisingly out of stock. So Because I left the store without buying anything - store staff alerted police to my shopping habits and I was interrogated by a Pleasant Hill PD concerning my lack of purchasing at Dicks... not that I stole anything, just that my image as a shopper didn't match their image of a paying customer?! Since when do sporting goods store clerks determine what is probable cause to detain someone (a mile down the road have you) ? I understand that shoplifting is rampant in this area but that is no reason to treat someone who has no intent to steal in that fashion. Meanwhile the only engagement I had with any of the Dick clerks at Dicks came from me asking questions only to receive half assed Answers. Just a shtty experience all Around. I've bought plenty of items over the years from Dicks but I will never shop there again. As for pleasant hill PD sending out their rookie to investigate the Dicks lead that I didnt buy anything so therefore I was there to yada... yada... yada.... Go solve some real crime and use your brain before detaining me. Next time it'll cost you $

Great organized service, the selection of firearms is simply amazing and their prices are very fair…read moreand reasonable. I like how you have to have appointments to pick up your firearms as it makes it easier and they maintain their qualification and dealers license. It's nice to see all the employees that they have running a clean and Tight shop

im giving a 3 star because the person that helped was very rude. I dont know his name hes a big guy…read morewith glasses, a beard and has tattoos but he made me feel extremely uncomfortable. It was my first time buying a gun and I told him that and the way he was talking to me it made it seem like he was trying to make me feel stupid. He needs to learn how to talk to people. But I bought the gun anyway because they were the only ones in my area who had it. Now the pick up process was great. I was helped by I believe his name was PK. Asian dude with glasses and a black hat. He was extremely nice and showed me all the safety tips and how to properly handle the gun. Im most likely never gonna shop here again because of that rude guy who first helped me. Now that I have the gun I want I will take my business for ammo and parts somewhere else. I really hope the managers read this review and tell that guy he needs to work on his people skills. The guy is a complete jerk.

Hakeem is a great resource to have when purchasing a bike from Dick's. He is a great bike tech and…read moreI feel confident he set up the new bikes to work perfectly for my sons. Plus, he delivers it right into your car for you with curbside pickup. Thank you and I will always support Dick's for their progressive stance on gun policy.

So I was searching for some sneakers, and had spotted a solid deal online, in stock, at this store…read more Seemed simple enough. The store was huge, full of merch and pretty much devoid of people. I headed towards the shoe department and spotted the pair I had seen online, although here they were not on sale. I figured I would ask an employee but there was only one working in the vicinity. There was a kiosk that I attempted to use but it did not even show the shoes in stock. I did not have all day to wait but I hung around for a bit longer by the entrance to the shoe stock room and an another employee finally appeared, said 'excuse me' and walked right by me without asking if I needed help. This is probably obvious to others, but if you want to get good service it's best to go to a smaller business! Or even just another large sporting goods store, of which we have several in the Bay. Dicks though, they live up to their name.

Service by Jorge was excellent! Helped us find soccer gear (cleats, shin guards, socks). Super…read moreknowledgeable and friendly. The price of all the gear was reasonably priced. We will definitely come back for all our sports needs.

Eddie from the shoe department was very helpful, had very good customer service by making the…read moreinteraction with ease & helping point out the sales on shoes. He was helpful by walking me up to the registers since it was my first time coming in to this location.

There was no customer service at all…read more I used the kiosk to request a shoe try-on, but after waiting more than 15 minutes, nothing happened and there was no update at all. I eventually had to ask an employee directly to scan it again and bring the shoes out. Honestly, if the kiosk system does not work properly, I do not understand why it is there in the first place. It only made the experience more frustrating and time-consuming for customers. Please either improve the system or remove it altogether.

Review #1,035 Posted on 4.21.26…read more I came to grab a quick item on a whim as I was in the same parking lot on Tuesday the 21st. My wife had been asking me for a Fri fit visor as we couldn't find her other one. I must say I was given exceptional customer service from Hali. When I asked her where something was, she pointed me in that direction, but when I showed her the item on the web, she looked it up and noticed it was in the back, then went and grabbed it for me. She for sure helped me out and made my experience a good one. This Dick's is in same parking lot as Target right off 580 freeway in Dublin off Fallon Road.

Diana the cashier, she was so sweet! So was the gentleman greeting at the door…read more What I loved about my shopping experience today was the fact that I recently got back into the gym after 9 long years of giving up. We came in wanting a pair of Gym gloves for my husband & myself wanted a bar mat & ankle supports (which I've never used before) until she said don't give up everything is new to you. Try these next few steps to help you in your journey. I felt her being genuine with me and not just trying to sell me another item. Thanks again.

These guys are jerks. Wife mistakenly bought football cleats on clearance, not realizing there's a…read moredifference between soccer and football. She brought it back less that 24 hours later and they refused to exchange or refund. Could have done the right thing, but hid behind inflexible policy. Hope it was worth it jerks, you lost our business for good. We'll never shop at a Dick's again. The name is apropos, they are dicks.

I went to Dick's Sporting Goods to find a pad to place under my spinning bike. Found this great…read morepuzzle piece, perfect size, easy to put together mat. A little spendy but what I wanted. I did find it later and half the price at Costco. Huge selection of various exercise and sports related activities: clothing, shoes, sports equipment, exercise equipment, camping gear, and more.

Walked into the store to make a return on a purchase I made online. Was immediately being shouted…read moreat by a black lady with colorful hair and glasses telling me they don't do returns or refunds on the cards. Very poor customer service in my opinion. Also nowhere online was I told that this wouldn't be possible. I was even encouraged to return in store if I was unsatisfied with my purchase.