We worked with Fortify Fire Protection as part of CaptiveAire hood installation. It was a pleasure…read moreto work with them! As a result of several prior installation issues they ended up coming onsite 4 or 5 times without charging extra for the time spent. I would like to separately mention Jaren who not only completed the job but also helped us navigate some of the issues with installation as well as identify the root cause and corrective action on part of our general contractor and electrician. Jaren was always super responsive including on weekends. I would absolutely recommend working with Fortify Fire Protection; they are very supportive and make a rather stressful construction process easier.

Great service! My fire sprinkler was leaking and fortify fire was able to assist timely. His…read moreteam did a good job and completing the repair. Their price was reasonable and fair.

Frustrating interaction. Had a leak in my fire suppression. System. The technician originally…read moredidn't show up. Then after calling back they did. Promised a follow up email or call. Nothing for a week until I started calling. Said they needed a note from fire permitting that I had to get. I went and got the note. Then sent it to them, only to be ghosted after repeated calls and texts. Contacted a different service who came within a week. Fixed the problem, but now I have black mold because this group held up work for almost a month.

The technician was prompt and professional, taking the time to thoroughly inspect the issue and…read moreclearly explain the best solution. Even though they weren't able to replace the valve during the visit, he provided honest guidance and didn't charge for the service. Truly appreciate the integrity and professionalism--highly recommended!

I needed a 5 year inspection for a commercial warehouse, Leon was responsive and very professional…read morein his approach, something sorely lacking now and refreshing to encounter. He had to interact with my tenant, I did not need to be there, payment was easy. If you need anything done with sprinklers, I would strongly recommend him.

Our PIV valve literally froze up and we were not able to open or close the valve with the crank on…read moretop of the valve assembly. Leon made short work of this project and was out the very same day I contacted them to mark the ground for 811. As soon as the surveys were completed Leon scheduled the work and had it completed in less than 2 days. Great communication and great workmanship. They even came in under the estimated cost of repairs. CFP&S will get future business from me.

I can't say enough good things about Aura Fire Safety and their customer service. Our restaurant…read morerecently had an ANSUL emergency, and they immediately told me they would send a technician out to inspect it. Luckily, they were already working on another project right down the block, so they arrived very quickly. Kim, who was my main point of contact, kept me updated the entire time -- from quotes to procedures and next steps. From this experience alone, I can tell they truly care about their customers and provide a very personal touch, which is rare these days. Thank you to Kim, Ben (owner), and the entire crew. You guys are awesome!

Yes, you did lower the price after seeing that my system only had two sprinklers. But then you…read morecharged me double that amount to replace those same two sprinklers heads and screw in two new ones. You're calling that "emergency repairs"? Again, you told me it was required for compliance -- which is misleading. As I tried to explain to you over the phone, my insurance requirements state that a qualified individual or company must inspect the automatic sprinkler system at least annually, and in accordance with local Fire Marshal requirements, to ensure the integrity of the system. That's it -- no mention of spare parts or emergency repairs for a two-sprinkler system. From what I understand, San Francisco follows NFPA 13 and NFPA 25, which require a spare sprinkler head box only when a system has more than 20 or up to 300 heads, depending on the standard. For systems under 300 heads, the requirement is typically a minimum of six spare heads -- and none of that applies to a system with just two sprinklers. I'm really disappointed that you tried to spin it this way and push unnecessary charges by misrepresenting what's actually required.

We've used FireShield for the past three years to service the fire extinguishers in our HOA…read morebuilding, and the service has been consistently excellent. Cedric, our service rep, is always on time, professional, courteous, and efficient. He clearly takes safety seriously and ensures everything is properly inspected and compliant. I also really appreciate his reliable follow-up and annual reminders, which help us stay on top of required servicing and gives our HOA peace of mind. Dependable, safety-focused, and easy to work with. We highly recommend FireShield.

Outstanding communication and service! I am a mobile food vendor and needed my fire extinguishers…read morecertified asap, so I had contacted FIRESHIELD thru Yelp requesting a quote on a Tuesday evening and got immediate responses from Aaron (who I assume is the owner), and a technician was able to come to me first thing at 9 am the following day for certification. Service was on time, fast & the technician Tyler was super friendly and had lots of information about when to replace my Class K when the time comes. Communication, promptness, affordability, convenience... 10/10 for everything! Overall, I'll definitely be calling these guys for my yearly certifications from now on, and will refer to my vendor colleagues as needed! Thank you FIRESHIELD!

Highly recommended quality service friendliness response time completion at estimated price…read morecleanliness when work is completed and leaving

Guys came out same day and fixed broken sprinkler for reasonable price…read more Much appreciated and thank you.

1-Star Review: Firemax…read more We hired Firemax to install a fire sprinkler system for a brand-new construction in our apartment unit. What should have taken just a few months stretched into two years of delays, constant mistakes, and endless frustration. Oscar, the owner, writes his own contracts without legal guidance, which led to repeated disputes. His team failed to finish the work multiple times, forcing us to hire additional workers to complete the job. He continuously referred us to friends who were not licensed for the work and then charged triple the fair market price. Almost everything ended up being "out of scope," which we were not told upfront. The situation got so bad that we had to hire an attorney and file complaints with CSLB just to get the issues addressed. The only reason we chose Firemax was because they submitted the lowest bid, and we deeply regret that decision. Save yourself the stress, expense, and legal trouble. We had a horrible experience and would not recommend this company to anyone.

They were very helpful getting through city BS. They're a nice bunch over there and they're work is…read moreimpeccable.