Car shopping for your son's first vehicle is nerve racking and exciting. Our son's grandfather found this great 2009 Kia Optima and when we saw what great condition and low mileage we couldn't say no! Garth did a wonderful job getting us through the process and we are so grateful for your courtesy and help on a busy Saturday. We are waiting for the parts to come in and should be driving it off the lot tomorrow. We can't wait--our son is truly excited!! read more

We took our granddaughter shopping for a pre-owned car today. Our car shopping began and ended with Roger Beasley Mazda Georgetown! The service lacked nothing! We felt that our salesman, Jeremy Gregg, was totally honest, knowledgeable, and wanted us to be totally happy with whatever deal we could strike. We left with a car for our granddaughter and thrilled with our purchase! Thank you, Jeremy, for making this a fun experience! Thanks, also, to desk manager, Terrance, for working with us to make sure we left as happy customers! Linda Schultz Walburg read more

After visiting many dealers and doing research about the best car for us, we finally decided to buy our New Car (mazda CX5). If you want a great deal & a smooth car buying experience, go see Juan at Mazda in Georgetown Very knowledgeable on his product & not pushy like other sales guys. I couldn't be happier with my New car I wanted to thank to Juan, Charles and Brian for being part of our best decision !! Great buying experience,The staff was friendly, helpful and very informative- We felt like part of the family. I highly recommend Roger Beasley Mazda Georgetown read more

Drive Home Happy may be the Mazda tag line, but for me it is Drove Home Ecstatic! While car buying has a reputation of being stressful, this was not the case at Mazda Georgetown. I really enjoyed working with Wally--he was very knowledgeable, patient with me, definitely not pushy, was fun to work with, and he helped me choose the perfect CX5 for my needs! Brian and Benjamin were also great--assisting with the actual purchase. I had a great overall experience and highly recommend Wally. If you're thinking about purchasing a new vehicle, go see him---he'll take great care of you!!! read more

Had a great experience buying a car here! Very friendly and even stayed way over closing time to ensure I was taken care of! They have a large stock of cars and it's nice they have multiple locations! read more

I went in to trade a Ford Focus for a Mazda3. My sales rep, Justin Chavez, was awesome! He was knowledgeable about the car and all the features, helped me find the right car, and was super cool while waiting for the paper work to get started. If you want to buy a Mazda, go in and ask for Justin! read more

Just recently purchased a 2016 Miata, I already knew the car was going to be awesome. When I arrived for a test drive, Justin showed me the car was interested in. It wasn't my intention to purchase that day, being that my schedule was busy. The finance department was by far the most efficient I had ever worked with. Financing was quick and a breeze, I've had experiences purchasing cars at a dealership that took 4-5 hours (and I paid in cash). Justing was very understanding of my schedule, and was very helpful in getting the car ready quickly. If you're looking for a new Miata, he's the guy to talk to. read more

Mark Biddle was very patient helping my daughter and I look for a car. With it being over 100 degrees outside I was hope she would find something quick . I will have to come back with out her and just buy one. Mark will be my car guy from now on. If any one is thinking about going here ask for Mark read more

Just bought a pre-owned truck from Mazda Georgetown and couldn't be any happier with the vehicle or the customer service! Product specialist Mark went above and beyond, addressing every question or concern, no matter how small. Managers James & Brian (sales) & Danny (finance), and Weldon (GM) were super helpful, paid attention to every detail, and made the process as quick and painless as I've ever experienced in car buying! Also, service manager Roy made sure everything was safe for my son to start driving the truck! Thanks so much to all of you! Wouldn't hesitate to buy or service here again! read more

Bought my first car today. With the help of the salesmen AL, Joe and Steve in finance, they were able to get us in and out within a certain time crunch. Extremely patient and willing to work with our budget. We brought our 2 young children in with us as well and they have a little play room to entertain the children with, and they also offered us all free snacks and coffee. We've been shopping around for a new pre-owned vehicle for almost a year and thus was by far they least stressful and most successful experience we've had. We are looking to trade my husbands truck in for something smaller and we will be returning very soon and also recommending our friends and family here! read more

Worst experience of my life as a first-time car buyer I thought I would be safe with a big-name dealership. Bought a used vehicle, a Chevy NOT a Mazda that was given an inspection sticker with no working horn and service air bag light on dash. That's just the beginning, the transmission starting acting up a few months after purchase and now 24 days after having my vehicle back at dealership to have looked at I was told to come up and show them where it's broken.... I'm no mechanic... then to be told they can't even look at it because it's not a Mazda. service advisor Joe was one of the rudest people I've ever dealt with was interrupted continuously when trying to explain a problem with the vehicle then was told I'm not sure what the confusion is it wasn't even purchased there. Why are these people even there if they have no communication or knowledge about what's going on with the vehicles or the business. Now I'm stuck in a vehicle that I don't want to pay for and wish that I had never done business with this Shady dealership period besides the salesman Mark Biddle I would not deal with anybody if this location north-south location or Kyle it had bad experiences at all three now read more

Recently my family and I bought a late model used car here, a Mazda CX-5, and was very impressed. We experienced some awesome attention to detail, warm empathy towards us, and insightful and keen recommendations concerning our car needs. Ben Beasley went above and beyond my expectations in making sure our new used car would meet our needs, was within our budget, and was the color my wife desired. Usually buying cars is very stressful for me, with pushy salespeople and no concern for anything but profit. My experience here was 180 degrees from that! I actually had a team of people taking care of my family--Mick made sure the process was smooth, even making coffee for us, while Wally made sure the car was detailed and we were totally informed technically about the warranty, SkyActive engine technology, and all other details we needed to make a good decision. We are now very happy with our car, which fits our needs and budget! Thanks again to this clockwork-like team Ben, Mick, and Wally for making our experience so warm and productive instead of chaotic and ragged. We really appreciate them. read more

Please hire a new professional staff. Seems like Ariel was bothered when I called to make an appointment for my vehicle. This isn't the first time I get bad service... which is disappointing. What does one need to do to get good service at this location? So now I have to wait until Monday to call AGAIN because Ariel was too bothered to help me out. read more

I went to Roger Beasley Terrance Moore , is the best customer service i have evr eeceived got us into a new a mazda 6. He answered every question we had ontop of that he got us approve to our expectation of car that we were looking for. So i recommend terrance to help anybody looking for a car. read more

if you want a mazda save yourself the time and go to the mazda off burnet. they are waaaaay more professional there! i dealt with DJ at the georgetown location, talk about scum bag. not only did he refuse to work out any numbers with me, but after i left he then called me and left me a voicemail to tell me that my friend and I have no idea what we are talking about. really?! i wouldnt even be writing this review if he didnt leave me that message. so rude. DJ work on your professionalism, not only did you loose out on my sale but my friends as well. trust me go to the mazda on burnet! much better service! and everyone there is great! read more

Folks, stay away from this dealership. They assume that every potential customer is a total moron who has not done research. I swear I thought I had been transported back to 1975 based on the sales tactics they used. I wasted a couple of hours of my life trying to get these dolts to play fair, until I finally walked out in disgust. I then drove into Austin and dealt with professionals at Roger Beasley Central on Burnet Road. One hour later, I bought the car Georgetown could have sold me if they didn't have their head buried firmly and completely up their southern end. Believe me, one star in overly generous. read more

Stay away! This place believes in misdirection tactics when trying to close you. They will ask what monthly payment you want to be at so that the focus is away from discounting their vehicle and or giving you more for your trade. I was promised a certain payment and when I got back to finance is was higher. When you ask to lower the price they tell you to put more money down and again redirect you towards the payment and away from the sales price or trade value. They also try to sneak in their $400 dealer benefits into the contract. Buyer beware. read more

I was helping a good friend shop for a car and suggested Roger Beasley Mazda in Georgetown. She came in with a written offer from another dealer where she had purchased her trade. She asked if they could give her similar numbers, and she would purchase their new vehicle instead. We'll right off the bat they treated her in the worst manner. Instead of assisting her through the process, they (sales person and sales manager) tried to force her into a lease, when she asked to purchase. They told her that she couldn't have anything other than the rebate off of the new car because they had to over allow on her trade that wasn't worth, in her sales mans words, "what any other dealer says it is". Then when she said she wanted to leave and compare other dealers numbers with what they were offering, the sales person would not allow her to take the written offer saying and I quote "No, that's mine!". First off if your numbers were the best, why be afraid to let some one make sure they are. Wow, really sad that they cannot step up and help some one through a process. Instead you treat them with utter disrespect and humility. I have lived here my entire life and never seen a complete lack of honor. Just went right out of your way to screw some one!! Avoid Jason, the sales manager! Who has apparently no morals and will screw who he can to make a buck. As for Jerry the sales man, find work some where you can actually be proud of. read more

I had a horrendous service experience at Roger Beasley Mazda Georgetown. I got a voice message from a Kathy that I could get a first free oil change on my brand new Mazda CX-5 that I bought in Georgetown. I called back and asked for the service department and was put on hold for 10 minutes. I called again and was connected to the service department and a man named Kenneth said he could get me in in 10 minutes and to bring the car in. I get to the Georgetown dealership where I bought the car and the service department person named Richard told me that there was no Kenneth that worked there, and I didn't have an appointment but he would try to get my car serviced within 45 minutes. Richard then tells me that I had waited too long to get my oil changed and that it could cause problems with my warranty if I continued that pattern. I said that the owners manual told me I could rely on the oil life monitoring computer system to tell me when to change the oil. The monitor light had not yet turned on at 9500 miles. I was told that I should not trust the computer. A number of other service people chimed in that high temperatures in Texas, stop-and-go driving, and severe driving conditions mean that I should get the oil changed every 5000 miles. I said that most of my miles were from two long-distance freeway trips in cool weather in the north. They stuck with their 5000 mile claim. Somewhat confused, I go online and read numerous articles that newer cars have exceptionally sophisticated oil life monitoring systems that monitor driving conditions, temperature, starting, stopping, etc. etc. And that a car owner can most definitely rely on the oil life monitoring system to change oil. (See articles below.) In fact, one Mazda owner had his used oil scientifically tested after 3 different oil changes and it showed that the oil was good for 13,000 miles. I will never go to a Roger Beasley Mazda service department again, or buy another Roger Beasley Mazda. Do You Really Need to Change Your Oil Every 3,000 Miles? No, you don't, according to every auto manufacturer we've talked to. The main advocates of the 3,000-mile oil change schedule are those who would profit by it: repair facilities, quick-lube chains and service departments at some new-car dealers. Years ago it was a good idea to change the oil and filter frequently, but because of advances in engine materials and tighter tolerances, as well as the oil that goes into engines, most manufacturers recommend intervals of 7,500 miles or more. Ford, Volkswagen and Porsche, for example, recommend oil changes every 10,000 miles. So does Toyota on several engines, including the Prius' 1.8-liter four-cylinder and the Camry's 2.5-liter four-cylinder. BMW says owners can go up to 15,000 miles between oil changes (with synthetic oil). The intervals vary by manufacturer and engines, so consult your owner's manual or maintenance schedule to see how often to change the oil in your vehicle and what type of oil to use. You may be surprised. We were surprised to learn that the Camry's 2.5-liter engine requires 0W20 synthetic oil, for instance. Some car companies, Ford and General Motors among them, equip most vehicles with oil life monitors that tell you when it's time to change the oil based on vehicle speed, engine temperature, climate conditions, number of cold starts and other factors. They can all cite examples from owners who say the oil-life monitors indicated they could go even longer than the recommended change intervals. If you're nervous about going 10,000 miles or more between oil changes, then do it every six months, when you probably should also have your tires rotated (also explained in your owner's manual). GM says to change your oil at least once a year even if the service indicator warning light doesn't come on. With longer recommended intervals between oil changes, it's more important to check the oil level at least once a month to make sure you have enough. But to change oil every 3,000 miles is probably wasting money. Environmentalists say it also adds to the glut of used oil that must be recycled or disposed, and the state of California is trying to discourage the practice. If the guy at the quick-lube shop says he's only trying to help you when he recommends frequent oil changes, consider this: It is not in the interest of an auto manufacturer for you to suffer premature engine failure caused by worn-out oil. If that happens, they might have to pay for repairs under warranty and probably will lose you as a customer. Yet, they're the ones advising you to follow longer oil-change intervals. ------------- Quote from a Mazda owner: I had Used Oil Analysis (UOA) done on oil following a ~7,500 mile run, a second at ~10,000, and a third at ~12,000 miles. In each case the results came back consistent with the oil being good to go for about 13,000 miles... read more

Writing this after trying for almost 9 months with this dealership, Mazda Corporate and Roger Beasley Social Media to resolve the issue on my 2015 Mazda CX-9. First of all, no doubt and honestly, so far we have liked driving Mazda CX-9, but after 9 months dealing with dealership and Mazda Corporate to get annoying vibration on our driver side rear view mirror first noticed and then after recognized by the dealership get it fixed has made all our driving experience and decision to buy Mazda as cheap and regretting that we cannot explain. This bad experience is growing every day we look into our vibrating rear view mirror and getting headache. Below are the details. Decide yourself before spending hard earned money on Mazda and dealing with this dealership and overall Mazda corporate. 1. Feb 2015 on our first maintenance appointment we complaint about excessive vibration on driver side rear view mirror. Service Advisor said they are aware of the issue and he will get it fixed. At the end of service appointment, Service Advisor said that he has ordered the part which will fix the issue and will call us as soon as part arrives at dealership to get it replaced. Gladly we came back home knowing issue is known and will be fixed. 2. After few days, we got a call from dealership that part has arrived at the dealership and asking us to make an appointment to get that replaced. Unfortunately, we could not make it for the part replacement until our next service appointment. During our next appointment, we again asked the same Service Advisor to replace the part and requesting him to order the same if in case it was returned. Service Advisor said he will look into it. After few hours, Service Advisor calls and says that there is no fix for the excessive vibration, it cannot be fixed and we will have to drive the car like that. So, I asked, what are you talking about? First time you knew the issue, ordered the part and called us to get that replaced and now you are saying that there is no fix? Service Advisor says that he made a mistake last time and there is no fix for this issue. So I ask him to replace the mirror and see if the vibration goes away. He said that he will check with office and get back to us in few days. He never got back to us, so we reached out to him after few days. He said, he will replace the mirror, but we will have to pay. I said, it's not even 5 months since we bought the car, car is in full warranty and there is a defective part in the car, why we have to pay? Anyways, it was waste of time talking to him so we reached out to his manager. Who started with some weird stories and then finally agreeing to see the car. We took the car to him and asked him to drive the car alone and experience the vibration. He recognized the issue and again ordered some parts to fix it. Manager said, they will replace whole mirror. Few days later, we went to get the mirror replaced, after replacement the Service Advisor (This time a different one) said that issue has been fixed. I asked him why I still see the old mirror, he said they replaced parts inside the mirror and outer part is still old. I said, you told us whole mirror will be replaced, but anyways as long as excessive vibration is gone, we don't care. We drove the car home and on the way see the exact same vibration. Nothing fixed and no difference. I gave few more days to test to avoid any confusion and reached out to manager again telling him that issue is not at all fixed. He did not reply. Then after few days I send my wife to talk to them about the issue and finally they said we need to talk to Mazda Corporate to report the issue and get it fixed. Dealership cannot do anything anymore. So here is a dealership who first will not recognize the issue, then say there is no issue, lie that it has been fixed and then finally tell you to talk to Mazda Corporate instead of them talking to Corporate about an issue they recognized. 3. Before going to Dealership manager, we did reach out to Mazda Corporate with the issue. The Customer Service at the Corporate was another joke and that's when we started regretting buying a Mazda apart from dealing with the dealership. Quality of people comes from high standards followed and set by corporate. The lady handling the call at the Corporate Office said if dealership fails to recognize the issue then we need to be persistent with them and keep going back to them to recognize the issue. At that moment we knew we made a bad decision buying Mazda spending almost $34K on it. After Service Center manager told us that the issue cannot be fixed by them, I again sent an email to corporate office, but no response. I sent email to almost all the Mazda Corporate executives I could find on their web site, no response. I also reached out the Roger Beasley social media department and now no update. NHTSA: http://www-odi.nhtsa.dot.gov/owners/SearchResults?searchType=ID&targetCategory=C&searchCriteria.nhtsa_ids=10748689&refurl=email read more

Back in November of 2011 I was shopping for a truck. I am from the Marble Falls area. Found this truck online and had to check it out. When we arrived Joe the sales guy came out and greeted us. He did a great job as a good sales man. I ended up getting a certifide 05 Nissan Titan LE for a decent price. I was able to talk them down $1k from the original price and had them do the inspection since it was out of date. A week and a half after I purchased the truck it wouldn't start one morning. I had the battery checked out and it was bad. I called the the dealership and was transferred to the service lane. I spoke with the head of the service department about how I just purchased the truck there less then two weeks ago and would like them to replace the battery free of charge. I was told that is not possible and its not their fault it was a bad battery. Long story short I spoke to several people about being treated poorly after spending over 12k there and how this was bad business. Week after all of that they finally said to come by and they would take care of it. I will never buy from them again.. they have had horrible customer service. read more

Do not buy a car here! The central dealership far outshines this one. We ended up at this one while checking out nearby competitors. Wish we would've gone back to the central George Beasley Mazda. The follow up here is ridiculous. Can't get our extra key to save our lives - after third attempt finally got told we could come back between the hours of 10 am and 11:30 am on Tuesdays to get the key and lucky for us there would be no extra charge. Seriously? As though WE lost it, not them! Keep driving and do yourselves a favor, people. There's a reason they get such bad reviews. read more

This is a review for the service department. My undercarriage cover for my Mazda 3 came undone on a trip to Austin and it was noisily dragging on the ground. I was worried if I drove around too long it would get damaged or cause some other problem, so wanted to get it fixed before I got back home (out of town). They were totally booked for the day, but Richard said to bring it in and they'd try to fit me in and that I might be there a while. I had work to do on my laptop, so I was ready for a long wait. Anyway, I got in at four. Joe--really kind and friendly-- checked me in, and said they'd take a look. It was done in under an hour, and since apparently was an easy fix with minimal parts there was no charge. I'd had kind of a crazy day, so I was quite grateful! read more

Not pushy? Seriously? I went in to buy my daughter a car, was told if I bought two, one for her and one for myself, and traded in my car, I'd get a better deal. Ended up being upside down in the trade-in so ended up worse off than before. Of course, none of this was disclosed til I got into the office to sign the papers. Then I was never told my interest rate on my loan, GAP, extended warranty and wheel warranty were added and I was never asked if I wanted them. I am so disappointed. Bought a car from them last year and it was great. This, not good. I'm so pissed I havent slept all night. I'm taking the car back in the morning to try to get out of this horrible, stupid deal I got myself into. If you go here to buy a car you better be on top of everything they are doing to you. read more

These guys are great. I didn't end up buying a Mazda but I really liked their sales department. Low pressure, friendly, and knowledgeable.

DJ was awesome! He listened to me needs the first time and made recommendations accordingly. The entire process was smooth and painless. Would definitely recommend them to friends and family! read more

I have owned Mazdas for 5 years now and have always had top notch experience with this dealership and the employees here! Charles Turner has sold my family many cars and we love him. I am mainly writing this review about my most recent experience with the dealership with Kevin Teller (service manager). My car was stolen out of my driveway in May (pregnant brain got the best of me!!), and long story short was recovered and taken by tow truck up to Mazda GT to be serviced. Kevin went above and beyond for me, calling the third parties and arranging further services to be done (it was in pretty bad shape) and kept me in the loop consistently. My boyfriend Ryan and I cannot think of any better service we have received in the past. I speak for Mazda Georgetown as a whole, but I wanted to give Kevin a special shout out for going above and beyond his job description I'm sure by making sure my car was safe, especially when the theft suspect showed up there! Thanks for all that you guys do, I will continue my business here and I know my family will as well :). read more

Update: The GM reached me to fix the problem. As I mentioned earlier, their sales staff was very good. I will buy another car from them if I do not need to go through all the sales pitches for additional products I do not need. It will be nice if the sales staff can process all my paperwork. ------------------------------------------------------------------------------------------------------------- Just bought a new CX-5 from this place. Their sales staff was pretty good. But their Finance Manager Brian S. ruined our new car joy. After we rejected all those expensive additional insurance options, he became rude and very impatient in answering our questions while signing all the paperwork. We did email their Sales GM James to complain this and got no responses. I guess he did not care once we bought the car. We will not buy another car from this place as long as they keep this kind of practices. read more

Very disappointed with this location. It took me going in 2 times and paying my deductible twice to get my passenger window fixed. 5 weeks later. Its rattling again!!! I refuse to take it there to be fixed for a 3rd time. I will call my ext warranty co and explain why. Took my car in due to check engine light on a few weeks later. Code ran for transmission. Under extended warranty, they cleared code and couldn't get code to read again. Needed transmission flush but refused to do so because the year of the car. Really? I also mentioned that when I'm drive and the brakes are applied , the car jolts forward and was extremely concerned. I was told they found nothing so I marched down there and had a technician ride with me. I was told the jolting was caused when the ac was on. They ended up replacing the front axles. In doing so the bolts were loose, not tightened. Really????I know this because 4 weeks after being at the dealer ship my engine has to be replaced OUT OF POCKET! I refused to take it to Mazda to be fixed. How is it after being at a dealer ship 4 weeks prior they had no idea of this issue. My warranty was about to expire. Being that engine problems are unfortunately normal. The tech that replaced my engine mentioned the axle bolts were loose. Mazda was the last to touch them. I have a sticky dashboard, flaking paint and front airbag sensor defect all recalls. Waiting patiently for parts. As a single mother of 2 children, I am devastated at having to spend $3000 for an engine . My so called Mazda that is supposed to last for approx 140,000 blew up at 80.000. I took care of my car and didn't miss any services for oil change , etc. I feel I ha ave been taken advantage of being a woman. I paid more than what my car is worth and am upside down. I am stuck with this piece of garbage for 2 more years. Highly disappointed and will NEVER buy a Mazda again. They had my car for a week. I called every day many times a day requesting a loaner car. $300 out of my pocket I spent for a rental because I was told first come , first serve. I finally called on the 6th or 7th day and said ...I am out of money and I can't afford to pay out of pocket due to issues caused by the company you work for. I then finally got a loaner car from the dealership. They need to be more organized and have cars readily available for their paying customers. Highly disappointed in the way this company is ran. read more

My wife bought a Mazda Miata with Justin Chavez and it was a really good experience. They had exactly the car my wife wanted. Everything went really smoothly and the staff was very friendly and helpful. read more

Yesterday my wife and I purchased a 2016 CX 5 from Justin Chavex and the guys at Roger Beasley Mazada Gerorgetown. This was a surprisingly simple deal. We got what we wanted for our trade and paid a fair price for the new car. Then Brian Smith, the Finanace Manager got us out the door quickly. Painless. Great experience. Thanks guys. read more

What can I say, these guys are great. Specifically DJ. This guy is the man. He has sold my entire family a car and it was time for me to upgrade as well. I had my eye on a used Mazda 3 and he made it happen. He actually made the entire process enjoyable. I won't buy from anyone else. read more

Just completed buying my first vehicle from Roger Beasley Mazda Georgetown My salesman DJ was a 5 star by himself. The entire process was extremely easy and great experience. Please ask for DJ and get treated with real customer respect, the old fashion way of dealing with people, truly caring. It was not just a sale but a relationship. Thanks DJ Keith and Kathy read more

My husband and I follow Jesus and had been prayerfully seeking out what vehicle we should get to replace my failing '01 Jeep Cherokee. We had a good friend suggest the new CX-5 hands down. When we pulled up to Roger Beasley Mazda, we were very quickly greeted by the wonderful salesman, DJ Moasser, at the entrance. From the start, he was very cordial and led us back to a common place with popcorn, coffee, etc. to chat and understand what we were looking at that day. Once he knew we were serious about the CX-5, he led us out into the parking lot to pick the color that we'd like to test drive. He let us make this decision on our own which was nice to not be pushed into this choice. Even though it was pouring down rain, DJ took us on a nice highway and back road route. The CX-5 handled great in these conditions. Once we got back, we asked for some time to talk it over. DJ completely understood and gave us the right amount of time. We decided to drive a different color, and DJ was completely patient with us then too. We decided to go with the second color but it needed to come from another dealership so we began the financing process with Brian Glasser. Brian was completely straight with us and gave us a better deal than we expected. Christian was very informative on how to service the vehicle. Jason Sackett helped us with all the paperwork and was very easy to work with. During this time, not only did DJ wait until we were finished to show us our brand new vehicle, but he also helped us set up my phone with the Bluetooth in the car. God answered our prayers because we couldn't have had a better all-around experience at Roger Beasley Mazda! read more

I was hoping for a great experience but was totally disappointed. Thanks he salesperson seemed to be good at his job and friendly but found out later he could care less about selling me a new car. He checked the inventory at the other locations and told me there was only one other car like I want and it already had a deposit on it but if I could find one somewhere else they would not be opposed to trading for not. Then he basically told us he had another customer coming in and he needed to take care of them. After a 10 minute search on the internet I found six of the exact car I was looking for in Dallas and Houston. So, I went to Dallas and picked up my car with a very painless transaction. Sure hope I have better luck with the Rose Beasley Service since it's just a few minutes from my house. read more

I bought a car from Roger Beasley Georgetown back in March, and at that time I wrote them wonderful reviews on several different sites. I seriously regret doing them that favor. Ever since I purchased the vehicle it has been a nightmare. I still do not have my license plates and registration. It has been THREE MONTHS. My boyfriend (cosigner) and I have called up there no less than 15 times. He has also gone in person. We were told that the county was behind and that was the reason for the hold up (Doesn't make sense because I have known two other people to buy cars in Wilco since I have gotten mine and both of their plates were in within three weeks). Every time we are promised that they will call the county and then return our phone call. We never get calls back. I can't even explain how frustrating this process has been for us. It is truly the worst customer service I have ever encountered. Today I called the county to see why it was taking so long. They informed me that Roger Beasley never submitted a request to them to get the title changed or plates issued. This entire time the dealership has been blatantly lying. I seriously wish I had the option to return my car and take my money elsewhere. They have turned my first car buying experience in to a disaster. I initially hoped to continue to do business there in the future and even recommended them to several friends. Big mistake on my part. Today I spoke with a manager and he hardly gave me the time of day. There was no apology or remorse (he is one of the people who said they would get back with me and never did weeks ago). He says the plates will be in tomorrow at 2:00. If it is really that simple it should have been done months ago. The only part of my good review that I wouldn't take back is complementing our salesman, James. If you go back and look, there are several other people who had the same problem in the google reviews. I understand that ONCE SUBMITTED, a dealership can't control the speed the county works at. However, to not even submit for the request for three months in unacceptable. Lying about the county being the problem is even worse. Clearly something else was going on or RBM would have submitted for plates one of the other 14 times we called instead of blowing us off. Overall it has been an awful experience and if I knew then what I know now, I would have never purchased my car from Roger Beasley Mazda Georgetown. Definitely will not find any customer appreciation here. read more

I was purchasing tires at this location and had a misunderstanding about the price of the tires. As soon as I voiced my concern the staff, Roger, Jason, and Christian, went to work to make sure I was happy. They did a really great job and I will definitely be returning here in the future. read more

Great overall experience, everyone was quick to respond and was extremely helpful.

Awesome place, GREAT staff who are really just nice people. I did not feel for one moment that we were buying a car from a "salesman" not even in the slightest. Bob Amazeen was more like a really knowledgeable friend that you turn to for advice. He never once pushed us, he never made us feel uncomfortable or pressured. He made us feel like a priority and you cannot put a price on being made to feel like the only two people on the lot buying a car, he was most attentive. The whole process from car selection to test driving to financing and paperwork was easy and smooth. We received a phenomenal deal, the kind that is so good that you almost can't believe it even exists. Everyone took a lot of time with us and we love our car. The staff went above and beyond to make us happy and I would recommend to anyone and everyone to purchase a car from here and to purchase on from Bob. This is the kind of place that really allows you to see that car buying and shopping has changed so much in the past few years and it is more of an experience than a pain and hassle. read more

I found a used car online and called about it. I walked in on a Monday after a long weekend of searching and putting up with used car tactics. I was met by Brandon Villanueva, and he had the car pulled up and ready to go. We shook hands, and took a test drive, and had a pleasant chat. He knew a TON about Mazdas, had purchased 3 of his own before, so he wasn't pushing a sell but rather had the heart of a teacher. VERY helpful. When we got back, his sales manager Scott Kingsbury helped me get the price down, without fuss. I didn't need to sign my name with a price on it. We just shook hands Texas style (your word counts more down here), and I helped myself to a muffin and coffee while they drew up the paperwork. An hour after walking in, I was walking out with a new car. I had come in a rental as my previous car was totaled. So before leaving, Brandon had the car detailed again so it was spotless, topped it with gas, and followed me to the Enterprise location to help me return my car and take off with my new one. He went the extra mile. When you have an experience like this, you just don't worry about pennies and nickels and getting the best deal. You're just happy and go home stress-free. Brandon and Scott understood that. If anyone goes there, ask for them! read more