Very quickly soldered two rings I wanted in addition to my wedding band and absolutely love how it…read moreturned out. They were a quick and efficient and incredibly friendly 10 out of 10 would recommend.

I brought earrings to Jewelsmiths for repair of a post that had broken off. The woman at the desk…read more(I apologize that I do not remember her name) explained that they would need to do a laser repair rather than soldering the post, in order to avoid damaging the stone. The earrings were returned sooner than had been predicted, were beautifully polished, and with a perfect repair. Thank you for the beautiful craftsmanship, the attention to detail, and customer service.

Had a custom ring design and created in just weeks, when I say PERFECTION! I mean wow exceeded my…read moreexpectations.

It was quick, service was kind, and 1/3 of what the jeweler who made my necklace would charge for a…read morerepair!

I had the pleasure of going to the new location and meeting Valerie's mom, Jim's (Master goldsmith)…read morewife, Debbie. What a fantastic experience! This has been the place I take my really important jewelry for a very long time now. Today I came to have my wedding ring resized and I had lost a stone. I also brought my pendant and chain to be inspected and repaired. I know when I get them back they will be perfect! They always are!

My wife and I both needed our engagement rings and wedding bands resized. I also wanted mine…read moresoldered together and a few tiny diamonds (that matched what I had) added to my wedding band for balance. The entire process was great. Booking was easy. We were able to make a Saturday appointment. Their location is excellent. And our rings were completed within a week!

I would like to take a moment to acknowledge the 5‑star experience I received at Davidson & Licht…read more A huge shout‑out to Alex Garcia, who spent a considerable amount of time with me and showed me several beautiful Rolex pieces with genuine enthusiasm. His customer service is exceptional, and he went out of his way to make me feel welcome. Even though he knew the watch I was interested in was not available, he never hesitated to invest his time. He walked me through the history of Rolex and educated me far beyond what I expected. His passion, professionalism, and dedication truly stood out. Alex is the type of person who deserves recognition, and he will absolutely be the person I choose to work with for any future watch purchases. Davidson & Licht should be proud, his representation of your company has secured a customer for life. Thank you, Alex!

The watch sold to me was perfect, the salesperson was not…read more They added numerous payment plans + options to my contract without my approval and I am being charged outrageous interest rates by the loan company.

Amazing job, excellent service, and affordable prices. I am so satisfied with the work performed by…read morePaul. He was communicative, thorough, and efficient. I had a very valuable pearl necklace from my grandmother that was gifted to my mom, and the pearl strand broke. Paul examined the necklace and quickly assessed that it will need to be restrung and that the clasp is not damaged. After his assessment and me communicating how important it was to get it done the same-day due to another jeweler failing to compete the repair after two months of waiting, he shared that he can do it for us the same day and even waived the same-day fee due to the urgency of our request and the negative experience we had previously. I think his wife was at the cashier and she typed us a receipt. She was super sweet. I also liked that the front door is locked and you have to ring the doorbell to be buzzed in - made me feel safe to be inside. We left the jewelry shop and within an hour, Paul called to tell us it was ready. The pearl necklace looked brand new. Paul did an excellent job! We picked up the necklace, paid for it, and surprised our mom. Thank you for your kindness, generosity, and professional work!

I was a customer when they were down in San Ramon and I so happy I was able to find them now in…read moreWalnut Creek at a great location! I first needed an appraisal that went smoothly. I came back to get rid of some gold jewelry that no longer had a purpose. I most recently visited to see if they could fix my necklace & earring. As always, they were incredibly friendly and so helpful. I couldn't believe how quick they were able to fix my necklace and earring, making it all seem so simple. And they cleaned everything up so it made my jewelry seem brand new again! Being so personable and having a beautiful selection of jewelry- I will definitely continue returning!

Have to give a shout out to a real "gem" (pun intended.) I've shopped here several times and each…read moretime I have been very impressed with the friendly and knowledgeable staff-- I really appreciated their professionalism. Prices are fair (way better than at other nearby jewelry stores) and they have a selection of very cool vintage pieces. Will not hesitate to go back.

I had previously left a positive review, but after returning for the first time in a few years, my…read moreexperience was very different. I brought in a broken 18k gold chain. I had weighed it beforehand (1.18g) and checked the current gold price (~$112/gram). The employee assisting me (thin, dark glasses, beard) examined the chain and said, "what you've got here is a broken 10k chain." I corrected him and showed a close-up photo of the 18k marking, at which point he immediately acknowledged it. He also implied that because the chain was broken, it was worth less. However, when gold is being purchased for melt value, condition (broken or intact) does not impact the underlying value. He then weighed it and offered $70. When I mentioned the current gold price, he asked what it was, and after I told him, increased the offer to $80. When I didn't accept, he asked what I was hoping to get. During the exchange, he also stated, "this is a for-profit business." In my experience, reputable gold buyers operate using a consistent percentage of the spot price. That did not appear to be the case here--the pricing felt arbitrary and not tied to a clear or consistent method. Unfortunately, this interaction did not reflect the level of transparency and professionalism I had previously experienced, and I will be taking my business elsewhere.

I wouldn't buy here for the fact that there return policy and trade up policy are bogus. I bought a…read morewedding band from them and changed my mind. Yeah... I was a month passed the return date but I figured if I couldn't return it I could at least get store credit. Well that's not available at the Concord/Sun Valley store. Sales lady tells me I'm ways past the return date, I knew that. So why not give me store credit like I asked for or apply the amount that I paid for it to another purchase? So as it turns out, they'll apply the amount you paid BUT you must spend at least the amount of your original purchase. So if you spent 500 dollars you have to spend another 500 dollars to have that original amount applied to the next purchase. What the heck?! You mean I can't buy something for , let's say 600 dollars and use the original 500 dollars to that purchase!? Nah... they want you to match your first purchase price. So now you just spent a thousand dollars! Thats their bogus "Trade-up" scam. So yeah... go to someplace else instead of them. Sales lady wasn't even helpful.

3rd time I've been here.... To get ring fixed. Online:website & corporate, says they open at 11 am…read more Been here on weekdays & weekends 3 times already 10:30-12:30 and they never open. Disappointed as they done have hours posted on the doors either.

My boyfriend and I made an engagement ring appointment online a few weeks ago and came into the…read moreappointment last night. Lyss was our consultant and she was AMAZING. She made both of us feel so comfortable and really wanted to know what we liked. I was pretty anxious going into it but she made the experience so easy. She asked so many questions about what I'm looking for and what's most important to me. She also was genuinely interested in our relationship and who we are. I left toward the last 15 minutes of the appointment so Lyss could talk to my boyfriend about pricing and logistics and he said she was not pushy at all to sell. We were offered waters and chocolates, and each consultant in there was incredibly kind and welcoming. It was truly a great environment. All in all this was an amazing experience and we truly owe it to Lyss. Thank you so much!

Did not have a good experience here! our first visit to BE with their showroom assistant was pretty…read morebleh. The associate honestly did not seem like she wanted to be there and we ended up leaving our appointment with no idea what we wanted to order. So, we went online to browse more options and curated a ring that felt right for us. When it was time for pickup on 5/15, we had a rough experience with Madlen. She was kind of all over the place and it made what was supposed to be a simple pick up into a long, frustrating experience. Madlen was so confused about our pick up even though I explained several times we had two separate orders, one that was ready for pick up and another that was still processing. Her focus was on the wrong order. Another visit: On Saturday 5/29, my partner and I dropped by the showroom to return one of the rings we purchased due to a quality issue, and again, Madlen was there and proceeded to help us with the return. She did not walk me through the return process. I asked for a receipt and she said the receipt will come via email. Upon checking my email receipt later, I realized it was just a drop off receipt, no indication of a return/refund processed. I needed to call their customer service team to get further instructions on the process. While we loved the rings we picked out, the service needs work. The quality wasn't there, and sadly, we're unlikely to be back at all. Really wished it was a better experience for my fiance and I.

I went to Solano Jewelers to have some necklace chains repaired. They were able to help me…read moreimmediately and did a very thorough job. And, best of all, they didn't even charge me!

Amazing customer service and quality work on my jewelry repairs- resized my aquamarine stone ring…read moreand soldering of 14k necklace and 14k anklet. Thank you to the entire staff. Very personable and professional!