Came in for a very last minute request. You know the kind that makes you roll your eyes. And the…read moregentleman was so kind and patient with me. Great old fashioned service.

Doug is truly passionate about his craft. His craftsmanship and artistic designs are amazing. His…read moreknowledge is unmatched. He is by far the most knowledgeable and patient jeweler I have ever had the pleasure doing business with. Thank you Doug!

Very quickly soldered two rings I wanted in addition to my wedding band and absolutely love how it…read moreturned out. They were a quick and efficient and incredibly friendly 10 out of 10 would recommend.

I brought earrings to Jewelsmiths for repair of a post that had broken off. The woman at the desk…read more(I apologize that I do not remember her name) explained that they would need to do a laser repair rather than soldering the post, in order to avoid damaging the stone. The earrings were returned sooner than had been predicted, were beautifully polished, and with a perfect repair. Thank you for the beautiful craftsmanship, the attention to detail, and customer service.

Our impressions: Exceptional services, friendly salesmen and sales ladies. Offering competitive…read moreprices, good quality diamonds and other jewelry! Good luck to Valliani Jewelers @ Sunvalley Mall Concord Customer Billy and Mimi

I've had such a great experience shopping here for both jewelry and watches. Everything they carry…read moreis absolutely stunning, and you can really tell they focus on quality and timeless pieces. Whether you're looking for something classic or a bit more unique, they have a beautiful selection to choose from. What really stood out to me was the level of customer service, everyone is so knowledgeable, patient, and genuinely helpful without being pushy. They make the whole experience feel elevated and enjoyable. I'll definitely be coming back for future purchases and highly recommend checking them out!

I had the pleasure of going to the new location and meeting Valerie's mom, Jim's (Master goldsmith)…read morewife, Debbie. What a fantastic experience! This has been the place I take my really important jewelry for a very long time now. Today I came to have my wedding ring resized and I had lost a stone. I also brought my pendant and chain to be inspected and repaired. I know when I get them back they will be perfect! They always are!

My wife and I both needed our engagement rings and wedding bands resized. I also wanted mine…read moresoldered together and a few tiny diamonds (that matched what I had) added to my wedding band for balance. The entire process was great. Booking was easy. We were able to make a Saturday appointment. Their location is excellent. And our rings were completed within a week!

HE MADE ME CRY! After 30yrs I "finally" lost the center diamond out of my wedding set. After…read moresearching around awhile and not finding that "perfect" replacement/upgrade and I stumbled into St. Andrews and met Brian. Brian just HAAAAD to put together a set and show me the most beautiful ring I've ever seen, it was MY RING! So, Brian called me "a bride" and made me cry and then sold me that ring! Messin with my emOtions...I love my new beautiful ring. Thank you so much! (The photo does not do it justice.)

Service, selection & value I have been going to Brian for 23 years and now my children are going to…read morehim! Absolutely recommend

I was going thru a separation from my husband and needed to liquidate assets. To sell a ring of…read moreparticular value I looked at the popular 'ship to,' auction houses. These were reputable organizations, but I wanted to do business with someone local for transparency. It was a blessing an on-line inquiry led me to JLS Diamonds and Jim Dinse. The auction house companies could only offer me a fraction of what I wanted for my diamond solitaire ring; less their commission, and only if they could sell it. On the contrary, Jim actually found a buyer for my ring before I even met with him; and before my ring left my possession. In fact, Jim paid me exactly what I wanted for my ring via cash transfer on the spot! Jim turned a stormy time in my life into a rainbow with a pot of gold! I could not be more grateful! One Month Later ..... I was so grateful and impressed with Jim's professionalism, honesty and integrity, I returned a month later to sell him a coin collection. I trusted Jim implicitly. Jim paid me TOP DOLLAR for it and I was actually shocked at its value.! I am definitely going to shop with JLS Diamonds and Jim Dinse FIRST for my jewelry needs before shopping retail in the future! If you are looking for a resource in this market don't even think about it; CALL JIM AT JLS DIAMONDS NOW AND MAKE AN APPT! You won't be disappointed!

My husband and I met with Jim yesterday and it was a great experience! I have a ring that I…read morepurchased a few years ago and rarely wear so I was curious to see what it's currently worth and what the process was of trying to sell it. I came across Jim's Yelp page and was drawn in by the amazing reviews. He did not disappoint! Making the appointment was quick and easy. Jim is very accommodating and thorough. He gave me detailed instructions, including a picture, of his location. He is welcoming, charismatic and a wealth of knowledge! What I appreciated the most was his genuine honesty. Although we didn't make a transaction, we left happy and with valuable information about the jewelry industry. Thank you, Jim! Hopefully we'll get to do business with you one day!

My boyfriend and I made an engagement ring appointment online a few weeks ago and came into the…read moreappointment last night. Lyss was our consultant and she was AMAZING. She made both of us feel so comfortable and really wanted to know what we liked. I was pretty anxious going into it but she made the experience so easy. She asked so many questions about what I'm looking for and what's most important to me. She also was genuinely interested in our relationship and who we are. I left toward the last 15 minutes of the appointment so Lyss could talk to my boyfriend about pricing and logistics and he said she was not pushy at all to sell. We were offered waters and chocolates, and each consultant in there was incredibly kind and welcoming. It was truly a great environment. All in all this was an amazing experience and we truly owe it to Lyss. Thank you so much!

Did not have a good experience here! our first visit to BE with their showroom assistant was pretty…read morebleh. The associate honestly did not seem like she wanted to be there and we ended up leaving our appointment with no idea what we wanted to order. So, we went online to browse more options and curated a ring that felt right for us. When it was time for pickup on 5/15, we had a rough experience with Madlen. She was kind of all over the place and it made what was supposed to be a simple pick up into a long, frustrating experience. Madlen was so confused about our pick up even though I explained several times we had two separate orders, one that was ready for pick up and another that was still processing. Her focus was on the wrong order. Another visit: On Saturday 5/29, my partner and I dropped by the showroom to return one of the rings we purchased due to a quality issue, and again, Madlen was there and proceeded to help us with the return. She did not walk me through the return process. I asked for a receipt and she said the receipt will come via email. Upon checking my email receipt later, I realized it was just a drop off receipt, no indication of a return/refund processed. I needed to call their customer service team to get further instructions on the process. While we loved the rings we picked out, the service needs work. The quality wasn't there, and sadly, we're unlikely to be back at all. Really wished it was a better experience for my fiance and I.