This Rosati's must be under new management. I've had wonderful service in the past but last 2 visits in a month food and service has declined. Yesterday for example I ordered 2 large thin crust. 1 cheese &sausage and 1 1/2 cheese and 1/2 pepperoni. Called in at 440pm. Ran up to pickup pizzas at 510. Ordered was ready on time. Got home to the 8 family members waiting. (4 young grandkids). The pizzas I received were 1 large cheese and 1 1/2 pepperoni and 1/2 cheese. Okay big deal right? So I took a video of the pizzas and we then ate. Taste ok. We planned a trip for ice cream at the same complex of the Rosatis and I figured I would just show them their mistake and I would be compensated for the error. But no I was questioned by the manager disagreeing that I received 2 pizzas and I was wrong. I had to replay the video for him to understand the mistake. He then told they don't give credits for errors and that they would make me another pizza. I smiled said ok. I'm going next store for my ice cream with the family and I'll be back for my pizza. (That I won't eat now because we had already eaten). Anyways this Rostatis has lost my business. Good luck to those who try there service. read more

Ever since the new owner came in the pizza and customer service went down the drain. I normally don't complain, but now that it has been a few too many errors we won't be ordering anymore. There manager is awesome, but the owner is jerk. Told me that I couldn't use a coupon because his "coupon machine" is broken... You're in the pizza business. Don't give out coupons if you won't honor them. Remake pizzas, if you get it wrong. I'm done with them. read more

Good pizza, consistency is poor, service is far worse. It's a shame because it's my favorite pizza in town, however the service deters me from ordering here read more

If I could give zero stars, I would. This is the second time I have had to speak with the manager, Juan after the pizzas delivered were undercooked, missing ingredients and not good quality. He told me he made the pizzas himself so he knew they were good and proceeded to yell and me and tell me if I didn't like it, I could order from Domino's. I have never had a manager of a restaurant be so disrespectful and rude. I asked for a credit for the bad pizza and he told me that if I wanted a credit, I had to drive the pizza back to him. I can't believe he is the manager of anything. I will never order from Rosati's again. read more

My husband and I own a local business within a block of this location. We get lunch from Rosati's quite often and are never disappointed. Love that they have a "Slice Reward Program" where you earn free slices every once in a while. We also had Rosati's cater my Mother-in-Law's birthday this past June, and all of the guests were very happy and very full. The staff is always accommodating, quick and friendly. read more

i had such an amazing experience at this rosatis! all the employees were so nice! my food was delicious and i will definitely be coming back to this location!! read more

i love rosatis so much ! It has amazing pizza!! Definitely my favorite place to eat ever!! and the owner is super nice!! Angela is definitly my favorite manager she is so nice and lovely to talk to ! read more

Best pizza place in the neighborhood... I've only ordered their thin crust pizza to pickup and it's been a good experience each time (they get it right every time and hand it over with a smile). Quality cheese, delicious pizza sauce, and fresh ingredient toppings go into their pizzas and they put plenty of it on (I like the taste of their Italian sausage and fresh onions). Having said that, however, and I'm not sure if it's just me, but some pizza orders are "cooked" better than other pizza orders so I believe the cooking partially depends on who's making em' and working the oven at the time. Whatever and no matter, I'll come back here again and again because it's the better pizza you can get around this area. Lastly, you can eat inside as they've got a number of tables to use and a good sized TV to watch sports on. read more

I don't understand why everyone is bashing their customer service. I've ordered from here for 20 years and although I think owners have changed, they still provide quality pizza and fine service. It's honestly my favorite pizza in the area because most places have pizza that lack in flavor. read more

Would rather give this 0 stars.... WORST SERVICE EVER! The manager is a complete and total jerk! We ordered a za, they screwed up our order. Had to go all the way back and instead of us keeping our first pizza like any other place would do, he takes it and tosses it out right in front of us. Then has a HUGE attitude and threatens us to call the cops if we don't leave when all we wanted was our pizza or some coupons since we had to drive there twice. Never eating there again, rather go out of our way to get a BETTER pizza right the first time. read more

Rosati's is a Chicago area tradition, and this location does not let that image down. They make a good pie, and every time I've been there, the service has been good and the place has been clean. I'll definitely return. read more

We will never order from them again!! I grew up in Glenview and have been eating Rosati's happily all my life. There was an issue with our delivery. My wife called and was treated very very rude!! And we never received the food and was told there will be no refund because he is not going to waste his food. THAT WE NEVER RECEIVED!!! After reading other reviews it seems like there is real major issues with this Rosati's. What a shame!!!! read more

I ordered a pizza at 5:30 on line. The Rosati's website only gives you the option of using Slice for delivery. An hour & a half later I call to see where our order is and they put me on hold & hung up on me three times before I finally got to a manager who immediately started arguing with me, until he finally realized I wasn't the same person he had been arguing with earlier (that says a lot) he finally blamed it on the fax machine. Dumb excuse since they already took the money out of my bank account & I got two email confirmations. In the end I got my pizza two hours late. Worst Rosati's experience ever!! read more

I ordered wings with the sauce on the side; I received the most soggy, nasty wings I could imagine. I ordered their white pizza and there was one piece of chicken for every four pieces of pizza. Never again! This place is a disgrace to the Rosatis name. read more

Been using the Cary location For Over 23 Years And they NEVER Let Me Down!! the Crystal Lake location I Used three Times And They Can't Cook Pizza Or Chicken! the Pizza is Majorly Oily and the Bird Breading Will Cut your Gums up! I Don't get it. they are not following the Family Tradition! read more

I have no idea at all how this restaurant has three stars on Yelp. They have delicious pizza. Delicious. When my family is really feeling like great pizza, this is the place we call. For good pizza made with tasty ingredients it will cost a bit more. Make no mistake, I wouldn't want them to change anything to save us any money. They make a perfect pie! read more

Food is still not bad, but the prices there have skyrocketed in the past few years. It is very easy to spend 40 bucks on a pizza and a sandwich these days there. Service has always been decent at this location, and the Italian beef is marginal. Normally it is a cheaper cut of beef, loaded with fat and gristle. Rosatis at one time was a staple for my family, but it seems the prices rise and food quality has gone down, using cheaper ingredients and somehow taking that used to be a decent place to a new low. Better places in the area by far for value and quality. read more

Very excellent stuffed crust pizza, only done delivery a few times and was impressed each and every time. Good work keep it up!

Ugh .....knew I was in trouble when taking my order she was confused over my "pan" order .....I only came back because a couple weeks ago you guys nailed it ....never again ....terrible This one they can't erase read more

We've ordered from Rosati's for maybe 20 years. When they remodeled, the pizza's were good one week, awful the next. But we were patient. They boosted back up to par for a while. Well, now they are mostly not very good. They now skimp on toppings. My husband loved the pepperoni, with onions, mushrooms and peppers. You can literally count the toppings through the cheese. Last week was the last chance, the pizza we received should have been kept and redone before delivery it was way over done, and after being cut, there wasn't even a piece of sausage on each cut piece. It's a shame, because we were always excited to say our Rosati's in Cary had the Best pizza. However, their ribs and chicken dinners are still excellent. read more

I went to this pizza chain this past weekend and had a terrible experience. I ordered a small Chicago Style Deep Dish Pizza for Two Toppings. The pizza itself was $13.99 and the toppings were $1.50 Each. Anyone that can do math should know that the total for that pizza would be $17.00 without tax and maybe $18.50 after taxes. Sure enough the man rang me up and said "~$23.00". I pointed at the menu and said how is this possible with these prices? The man apologized and rang me up again and "fixed" the cost. I gave him my card, and did not get a receipt for the purchase. I go home and find out that I was still charged the $23.00. Good to know that the pizza stated terrible too and will NEVER be going back. read more

Ordered $60 in food and was supposed to get french fries and forgot them so I called them back and they sent someone almost a hour later with mozzarella sticks and I called him again and he said you never said anything about fries and then he kept calling me a liar and saying that his cook said he put them in the bag and he told me if I wanted the fries would be another 45 minutes but I asked to talk to the owner and he said if you have any problems you can go through me and consistently kept saying I give them problems and complain but the thing is they always mess up the order.... for the prices we pay for their food everything should come out right... scum... will never order there again! read more

horrible customer service!!! they messed up my order. i wanted a deep dish got a thin crust. then, ate a few pieces and they wanted the whole pizza back otherwise they'd charge for a deep dish. do not go there. the employees are not educated and dont know how many people there food can feed. read more

Good food fast always on point gives chipotle a run for their money OHHH ya but sometimes i get overcooked meat but rare

We have order from here three times since Christmas 2015. Each time the order has been correct. The food good. The person answering the phone has been polite and well gotten the order right. The delivery drivers have arrived in a timely manner with hot food. The drivers have been nice and personable. We have found a new pizza place. read more

I've ordered from this location a few times, noticing the phone etiquette & knowledge of placing an order not the best, whoever answers the phone usually has to ask for help in putting in my order. But the rudeness of the young lady who took my order last night was the last straw. The first time I called they picked up the phone, I could hear background noise & then the phone was slammed down & I was cut off. I called back & joked with the girl that I was just hung up on & her rude response was "well yea, we're open". Huh? I placed my order, she was incredibly unfriendly the entire time, & when I ended my call with a thank you, her response was "yep", click. Not a "your welcome", not a "thank you". Well, yep there are lots of other places near your establishment that has pizza too. My husband picked up the order & he said they weren't that friendly either. So the two star rating is for the service. The pizza is usually pretty good, beware that the thin crust has quite a bit of cheese on it, no complaints there. I'd give their pizza 4 stars. But we think it's time we go elsewhere, where the restaurant appreciates our business. read more

had a taste for chicken parm so my husband and I both ordered it. Something has definitely changed. The chicken portion used to be generous but each of our dishes only looked to be a half piece or very small chicken breast. Every other time I've ordered it came with marinara, which I would have preferred. I didn't care for the taste of their meat sauce at all. I also never had chicken parm served in meat sauce before, I'm thinking that may have been a mistake? I guess we'll just keep to pizza next time read more

I hate giving a one star review, but here goes. This place was where we always went for pizza. As time went on, however, the pizza seemed to lose it's appeal. I don't know if it's the quality of the ingredients or the way it is made. We would always get cheese pizzas so there were not a lot of toppings to hide the basic pizza. We stopped going there for several years and last week we decided to give it another try. We ordered an extra large cheese pizza. We tried to eat it, but it was so salty we wound up throwing it away. I wish they would get their act together. read more

Use to love them - ordered a pizza and found MULCH in the middle of the pizza - yes landscaping mulch - called and complained and they DID NOTHING - 18" pizza and paid over $20 for and ruined and DID NOTHING - very disappointed! read more

Showed up to pick up my pie. The order was wrong, might have even been my fault. The manager refused to let me leave until it was right. Lots of pride in what they do here, and the pizza was great! read more

I live in Cary and this is my go to Pizza & Wings place for the last 4 years. The food is good but they get my order wrong at least 25% of the time. Usually the teenagers taking the order seem confused when I order my wings plain with sauce on the side. Good food, good delivery, just check your order before the go. read more

Rosati's, my old friend... This is the one and only "real" pizza place in Cary that consistently delivers accurate orders, on time, and delicious. Sure, mistakes happen sometimes, but they always make it right asap. read more

Food is incredible and they are fast. They are reliable and they are family owned. Good food. Ya wont go wrong. geter done and order

Ordered tonight, it was snowing so knew that delivery would be long. Order at 4:45 order came at 6:30. It was incomplete. Called right way, st he girl said they would send out the missing items right way. 30 mins later no food, called manager, he said it was on its way and should be there in a few minutes. 15 mins later still no food. Called back. Was yelled at and called a liar that the cooks said all food was there, no it wasn't! Finally the driver shows up and tells me that the manger is great and they have it on camera that I got my food! Really, then show me the tape! So 2 hours and 30 mins to finally eat as a family! Never again! Understand mistakes happen, should have gotten apology and refund, instead of being Called a liar! read more

I will say that this location does have good food but really not worth the aggravation as orders are always wrong. Ordered spaghetti and meatballs online for pickup priced at 9.99. The online order says you get spaghetti and meatballs. There is an option for marinara or meatsauce. Meatsauce adds 1.19 to order, not a problem. Pick up my order and get home. No meatballs. I call and the boy who answered was very apologetic and said I needed to speak to the manager. Spoke to the manager who argued back and forth saying I ordered meatsauce. I said yes but it says spaghetti and meatballs. Generally when you order spaghetti and meatballs you get meatballs with the spaghetti. After much arguing he said well I can get you meatballs. I said well they have started eating can I get a credit. He then started the debate about meatballs and meatsauce saying I didn't pay for meatsauce. I said I certainly did pay for meatsauce as there is an extra charge on my receipt (that I had to dig out of the garbage cause he needed the receipt number even thought I had my online order number) I paid 11.96. He kept arguing so I said you know what I don't want to keep arguing about meatballs and meatsauce I just won't order there again. He said ok. Terrible attitude from a store manager. read more

LOVE the Cary location - the staff is always super-friendly, and pizza always fantastic. Their time estimates for pick-up are always right on time; our family and friends who come over really love this place! read more

I love pizzas, and after Geordanos's many shops closed, I have tried this the first time. It's great and will go for sure again.

Very greasy and arrived cold, order for a birthday party. We were told 30-45 min which was fine because the Cary,IL location is only a mile down the road. I called after 50 min looking for our order and was told they were too busy and it would be out as soon as it can. Needless to say having 10 kids at a birthday party asking for the food is not fun. I called back after and hour and asked to speak to a manager, the manager was extremely rude to me, called me a liar and they NEVER say it only takes 30-45min. Again said they were just too busy and wouldn't do anything to satisfy me then hung up on me. After 1 hr and 15 min I called back again to ask where the pizza was and the manager said the driver left 15min ago. It doesn't take that long to walk and deliver it. I WILL NEVER give Rosati's my business again after how inconsiderate and rudely I was treated. read more

Save your money when u order the gentlemen speaks broken English and screws up your order !!! The. When you tell him that he fights with you and says he is right !!!! Even if u have ordered the same pie for forever !! Last time ordering pizza from here!! read more

Customer service is horrible. Ordered from them a few times now and they had always messed up. They had either forgotten something, added an extra charge or don't know how to read specific directions, especially being the manager/ owner (Harry). Since we have never tried their deep dish we decided to call and get take out and to have the pizza NOT CUT. When my wife called to make the order, the girl (Luisa) on the phone was rude. Then my pizza was not done when it was supposed to, I had to wait 10 extra minutes. While waiting I made sure and asked to the manager/ owner to NOT CUT the pizza. After 10 minutes my order was done, the manger decided to have one of his employees to apologize that he had cut the pizza. Of course after that I asked to see the manager he came out and apologized and said sorry, that's just how we do it. His solution was to make another pizza and have me wait 45mins. I said no so he gave us credit of half the money back. Since I was so mad I just left. When there are specific orders, they should make sure to pay attention and make an effort to not mess up. After reading yelps review on them they obviously don't know how to do business. Some people just don't know how to manage. Plus the quality of the pizza was not good. We are never going back there again. I don't recommend this place to anybody. read more