I highly recommend Gerber Collision & Glass in Canandaigua for collision work. The estimator for my…read morejob was Hannah, and she kept me informed and up to date at every step in the process. She answered all my questions and was an advocate for all the work my car needed. I am truly thankful for her assistance and professionalism.

Somebody had accidentally clipped our car trying to get out of a rut. The rear bumper was dented,…read moreand one of our tail lights was shattered. A friend of ours had recommended Gerber, so we decided to give the place a try. At first glance they seemed friendly and efficient. We had an appointment, so even though they seemed busy, we didn't have to wait long to talk to someone. The gentleman who inspected our car was very thorough. Fortunately it was 100% covered by insurance, so we did not have to deal with the bill. We had to wait about 2 months to get it fixed because they were booked up, but it sounded like that was the norm everywhere. Fast forward 2 months - we dropped it off on Tuesday, and it was done by the end of the 3 day period they had originally figured it would take. Everything looked great, and they had even detailed the inside of the car, too! They kept us informed the whole time via email and phone so we knew that things were running on time. Pick up was quick and easy. I will upload photos so you can see the work that was done. We are definitely pleased with the service, and I would 100% recommend!

Sampson Glass is an amazing resource in Geneva! The staff treat customers with care and…read moreconsideration to an exceptional degree. They repaired and toddler-fied a screen door. When we struggled to install it after repair, they took time to help us. Such a relief to know that they go the extra mile to help.

I needed a matter of my personal safery addressed immediately. Ron arrived hours later and…read morerepaired my burglarized home wib windiw. He was prompt, (he came that day), professional, speedy, courteous, friendly and reasonablt priced. Thank you Sampson Glass. I highly recommend this excellent business!!

My wife went to get two windows tinted on her car. Had an appointment for 11:30. 1:30 comes around…read moreand she asks how much longer and they tell her 1.5 hours. So she left. A tint job is an hour.

ROUGH. this whole experience. Scheduled over $2000 worth of…read moreservices. Best Remote start, rhino lining, full undercoating and tint. Gave me a quote and when we finally agreed on a price, he ran through what was included, and there was an additional item that I had decided to not do.... And instead of the bill being lower after that, he told me that he had actually just thrown that in for free and the bill wouldn't be any cheaper.... Needless to say, I told him that he could still keep that service on there then if removing it wasn't lowering my final price. a wash and wax was also thrown in for "free". When dropping off my truck, I included on the key drop envelope, the wash and wax just as a reminder since I didn't see it on the final printout. Had to reach out the following afternoon to see where my truck stood as far as being completed since I live over an hour away and needed to know in advance before pick up. He then states that he was just about to call me that his tech called in sick and he wasn't able to perform half of the services. We went back-and-forth with how to accommodate this since I live far enough away and it's hard for me to leave my vehicle and someone to drop me off or pick me up. Definitely frustrating that he waited so long to let me know this information. I decided I was able to leave my truck an extra night but was asking if it could be done by a certain time the next afternoon so I could accommodate Work, child pick up and getting a ride. He told me he would text me in the morning. By 922a I sent a message and never heard a reply. Finally by 1230p I called and he stated the truck was done. This would have been nice to know so I could have been on my way. When I arrived they had forgotten my brow tint and did not wash and wax. They did end up refunding the tint price. Also come to find out that the upgraded remote start requires a paid app to actually use the benefits of starting it from your phone. This is something that was never mentioned in the details of this sale. Not to mention they advise you not to use the unlock and lock Part of the remote start fob because if used incorrectly, it can put your vehicle in valet mode which only they can unlock. Insane. Due to the late notice of pick up and issues I first saw, I was in a rush to get my child from school, and didn't have tome to look everything else over unfortunately ... The bed liner will not last long. There are bubbles everywhere and its clearly a thin coat as you can see my white truck paint through it in some areas. Not to mention the overspray on the truck is everywhere. What an experience to say the least... such an expensive day for me with minimal satisfaction is disheartening. Now I have to go back yearly for my undercoat and honestly I do not want to nor do I trust them. I definitely understand things happen and understaffing is a real thing everywhere... however how things were handled definitely have opportunities. These services should've been flawless with all the hurdles we encountered just to get them done. I highly recommend vetting out other places.

We highly recommend Ray Sands Glass in Canandaigua! They replaced our car windshield and we are…read moretotally satisfied with the job. It took a while to get in because everyone is so busy from the hail storm, but they got us in when they said they would and completed the work when they said they would. We were surprised that even all of our window stickers were replaced and look perfect.

After Safelite dropped the ball twice on ordering my new windshield, I used the ray sands website…read moreto enter my contact info around 9pm at night. Got a call the next day by 9am, and scheduled for 6 days later. Dropped truck off in the morning and got a call 1 hour after my appointment time saying truck was done. Customer service was great, and windshield is perfect. Will definitely use again, hopefully I wont need to though.

On 3rd rescheduling and they just called with more BS excuses wanting to reschedule again. First…read more Rescheduling, the excuse was, they needed 2 techs and one wasn't available. The 2nd rescheduling was the tech that they assigned to the job is suspended. And the 3rd rescheduling the tech is on his way to the job and gets pulled over and the vans no longer allowed to be driven on the road. What kind of ass backwards company are you Safelite? Holy crap! What a joke. EVERY RESCHEDULING LOST ME MONEY! Not even worth it. Go with anybody, any other company other than these clowns.

My first appointment was cancelled by phone message because the replacement had a flaw. Two days…read morelater the installer put a windshield in with an obvious chip and some hazing. (He didn't say a word to me.) He also made other obvious mistakes leaving the cowling open and other trim loose. I called the tech and he said his manager would contact me. This didn't happen because he never reported my complaint. I studied the cowling issue and found that GM had a fitment problem, many owners complained that the lower cowling was flawed. The manager said a replacement part was unavailable, but my Chevy dealer had it available overnight. Just lies, bad workmanship and installation of a damaged windshield. The second install went better (different tech,), but I had to point to one mistake after he finished.

Brought my car to Safe!ite to fix a missing chunk of windshield. It cracked. Then they backed my…read morecar out with the back door open. More damage. after getting the door fixed, I went to Ray Sands for the windshield. A while later the glass broke in the damaged door. Back to Ray Sands to replace it. EXCELLENT service. GREAT price. Highly recommend them. They take good care of your car!!!

still a customer for life! I went back to Ray Sands for…read moreanother windshield issue. They got it done faster than they promised. They worked things out well with the insurance company; they scheduled me quickly The people are still great and I'm still a customer for life.