This business has did nothing but lie to us about equipment being delivered and installed. We have…read morebeen waiting over 2 years for logs to our fire places and they have did nothing but avoid our calls and failed to keep their word on delivery and Instalation.

This company is ABSOLUTELY USELESS !!…read more I talked to Hussein over a month ago to order me a part for my hot tube. "Sure, I will get right on it, let me call them, get u a part and we go from there" Have heard , nada, zip, nothing, zilch from this company. This is the 2nd time ordering parts from them that takes an act of God to get accomplished. THERE WILL NOT B A THIRD ATTEMPT!

I absolutely love Poolside Pools! Every time I go to Walmart, I make a stop here. I bring a water…read moresample every week, and they're always so helpful and knowledgeable. My pool has been crystal clear and problem-free for the last four years, thanks to them! ‍ The owner, Charles, is one of the most friendly, loving, and caring people you'll meet. You can truly tell he cares about his employees and the shop--it has a great energy and welcoming vibe. They're even expanding, which is so exciting to see! Honestly, I would choose this place over Leslie's any day. They're not as busy, and once you get the hang of it, it's super easy to test and treat your pool. They'll walk you through it all! Highly recommend this place to anyone who wants great service and a pool that stays in top shape all year long! Five stars all the way!

1st Customer Service, Availability, Completion, Communication, Charles Higgins took the order from…read moreCHW CHOICE HOME WARRANTY came on Wednesday June 24th and left, no communication pool wasn't repaired fully . CHW INFORMED ME That POOLSIDE POOL SUPPLY Charles Higgins had submitted additional work and the dollar amount was in question for the repairs however, on that same day, Charles emailed that the work had been completed? CHW Informed me that on Saturday June 27, that Charles Higgins the owner had received the authorization and he completed the work on that day, Not True, and I was still awaiting a reply because he was not available till the following week so that was untrue. I also emailed Kaylee to send me a receipt for the cash payment of $100.00 given to Charles on that Wednesday June 24, 2026 which I shouldn't have to request it They should've just sent it immediately receiving the cash or paper receipt The leaking had worsen. Charles the owner and is always the tech himself was booked had he could not return until the following week which was 29th Charles came by I guess the gate was unlocked as camera showed him taking photographs the equipment stating that he had done the repairs which is untrue maybe 10 mins if that taking his photos. So we had already hired a professional POOL SERVICE Co. to come out and repair it as we were not going to have all that leaking going on all weekend including the two additional days during the week. We should've been a *Priority as this should not have been leaking period!! Whether he moved cut shifted reset etc. pvc piping I don't know, however, Charles's caused it. He now claims he never touched it. It was not about money. It was about the customer service and the repair that was needed. I don't know if CHW paid Charles twice double or just extra additional work Charles knows exactly what he Submitted that he claimed. I don't know that's between them however, this is what actually happened. I do recall reading negative feedback here as well with this PoolSide Pool Supply Service with Charles Higgins. Mistake Should have told CHW to send another vendor.

Getting ready to head out for the weekend went outside to check the pool before we left and I…read morenoticed a problem. One of my hoses had split and needed to be replaced and I'll need a certain coupling . Leslie's pool supply to the rescue. It's a five minute drive I was greeted as I walked in. This store looks fantastic. It was stocked with anything you'll need for your pool or outside backyard enjoyment. they're ready for the season. All I needed was a special coupling to connect my hoses. They had exactly what I needed. I was surprised by the price but what are you going to do? I had to have it. I thanked the helpful friendly employee as I headed out the door. Leslie's pool supply took care of all my needs.

The whole experience Very professional, the manager Scott…read moreIs extremely knowledgeable and very personable. Will return for my pool Supplies in the near future

We're first time pool owners and were very overwhelmed with how to take care of this thing at…read morefirst. We came in clueless as could be and the nice young man, (I wish I could remember his name) was super attentive and helpful. He provided us with a little bottle to collect pool water sample and come back for assistance on which chemicals to purchase. It was all so quick and easy! I have to admit I've been really enjoying this getting to know our new pool's needs. They are all so very kind here and they have a BIG selection of chemicals and toys. They also have a rewards program. Love it all

They are always nice and suggest coupons to save money for me and fix my vacuum quickly in a…read moreefficiently.

Paradise built a pool and spa at our home . The pool came out great and we haven't had any issues…read morewith it. We love the way it came out. With that being said, the building process was not pleasant. They far exceeded the agreed upon completion date. Said it would take 2 months. Ended up taking 5 months. I also had to follow up and stay on their ass every step of the way. I constantly had to go around the Foreman, who didn't return calls, communicated poorly and didn't follow through, and call the owner just to get sub contractors scheduled and progress made. First They kept blaming the city permitting department. After waiting a month after they dug the hole, I finally called the city myself and found they never submitted a permit. They owned that mistake and promised improvement. After that they would do a days worth of work, leave for 3 weeks, I would call and complain nothing was being done, they would show up do 2 days worth of work, then leave for another couple weeks etc.. I understand that we were at the mercy of subcontractors. But not even scheduling and leaving your customer high and dry is unacceptable. I had higher expectations for their customer service and logistics. Also, there was no follow up after construction. Not even Just a "Hey how's that pool doing?" Pros: Great Pool, Great work, Good Subcontractors. Cons: Poor communication, poor scheduling/logisitcs. I hope they see this as constructive and made some minor improvements since. In the end, we love our pool.

Dropping in on a pool is a big commitment and I have to say a scary thing. The other component I…read morethink is conceptualizing the process from start to finish as its a large process to get a pool in there and fine tune all the details. Paradise dialed it in for my family. Getting started was easy, getting down to details and concept was smooth, and the roll out was likewise lengthy but worth it. Equipment has all the bells and whistling we need to be happy all summer long. All their staff were top notch and helpful, we are very pleased with our pool!

This pool company is way beyond GREAT! Ive been through 3 pool companies in 5 years due to algae in…read moremy pool. My pool has never sparkled for so long!!! I love this company and all its employees. They feel like family to me.

Wonder Pools is the best. I have never seen my pool this clear. Also, if something is not quite…read moreright it is addressed right away. I will definitely keep them in my rolodex and offer their services to friends and family. The really know what they are doing. I wish to have a long working relationship with them. Definitely, please try them out :)

Highly recommend this company! After gathering a few other quotes and a few bad vibes :P, I…read morefinally went with this company and I'm glad I did! Quick to respond, incredibly knowledgeable, honest and fair. Very friendly and professional. I'm also a sucker for supporting our vets. . Whatever your headache, this company will help solve it instead of add to it!

Stan was punctual, knowledgeable, very nice, and very good at what he does. Not only did he set up…read moremy pump but took the time to set up my lights, helped me set up the app, timers and schedules and provided lots of other valuable information in the process. Great experience, definitely my preferred service going forward. Highly recommended!

JL did an ok job for past 2 yrs. However, past 4 weeks of service has deteriorated. Pool turned…read moregreen and pool sweep stopped working. I texted him several times but said he has no time to text and he wanted me to call and talk to him. Finally get a second opinion who explained thoroughly what needs to be done to get our pool blue again.

Joel with Pool-Perfection is AMAZING! We've had our pool for 3 years, all of which we've never had…read morethe pool been swimmable for more than a day or two at a time. Our previous pool guy was constantly shocking it, constantly working on the yellow algae, and it was always a light tinge of green. It looked like our skimmer never really worked but I'd finally been fed up with it long enough as of about 2 or 3 weeks ago. I knew it couldn't be our pump as the problem for that amount of time because when we moved in about 3 years ago it was almost a brand new pump, top of the line. I fired the old guy and gave Pool Perfection a call. Joel answered on the second ring, spoke perfect English, was able to give me a quote over the phone in about 30 seconds (as opposed to the other guys who wanted to schedule an appointment to come out and see the pool....taking up tons of time) and was able to get the pool sparkling clear blue in about 2 weeks. The first week he tested the filter and water and did a couple things to it. When he came back for the second visit, 1 week later it wasn't sparkling blue already which isn't what he was expecting. He took time to look through the filter and realized the old guy had set a setting to where it'd turn off after about a day, and it'd have my water just sit for the other 6 days of the week. It was deep in the settings. He had the expertise to find this problem and fix it there on the spot. By the end of the second week my pool was clearer and bluer and more inviting than I'd ever seen it ... EVER! I HIGHLY RECOMMEND Pool Perfection to anyone who's having current issues with their pool or pool service. They're reliable and actually know what they're doing. Their pricing is also right in line with everyone else, giving them top-notch value. My husband and I are SO THANKFUL to Pool Perfection!