The owner of this place, Enrique (Henry) Martinez, is easily one of the most rotten people I have ever met and in my opinion should not be running a customer based business. I have genuinely never been more astonished and shocked at a business owners behavior. He needs to become a better man for his business and families sake.
This is going to be a bit of a LONG one, but it will help you understand who it is that you are truly supporting when and if you decide to spend your money here.
My wife and I have recently found out about Rositas, & have been coming rather frequently over the last few weeks because we live close, & the food is good for the price. But every time we come, there seems to be confusion among staff about their chip policy ($5 for chips if not in accordance with your order) which is understandable because they are homemade & delicious. The problem with this chip policy, is that the rules change every visit (per waitress), & they are not clear & concise across the board. The menu states that chips come with plate (singular plate & does not designate bkfst or lunch) order, the stickers plastered all over the restaurant say that chips come with plate(s)(plural) orders after 11am, but also does not designate bkfst or lunch plates.
On todays visit, our waitress decided to change the chip policy on us at least 2-3 times while we were dining in. At first, they came with the bkfst plate, then 5 minutes later, the person who orders the plate has to ask for the chips, then a few minutes later they did not come with the breakfast plate AT ALL, and THEN when we tried to get clarity, they tried to tell us that our order was put in at 10:59 which it was but c'mon man? Regardless of the ever changing policies we, we were going to be charged. I became slightly irritated as anyone would being told they were going to be charged after they said they were not. I then asked the waitress if they could remove the chips off of the bill due to the miscommunication, in which she replied I can ask the owner. For us, it isn't even about the $5, its about the concept and taking accountability for the fact that your policy is messy & all over the place.
We sat there for the next 10 minutes, with nobody approaching us, no explanation, and no type of apology for the misunderstanding. We figured the only way to get anyone's attention was by going up to the register & paying, which we did. While paying, I asked if the chips were removed, they were. I thanked the gentleman that charged us, and expressed my discontent with him, to which he attempted to defend their loose policy by stating that the menu said plate(s) plural which as of today it does not. While signing the bill, the owner came to clean off the table, finally approaching the situation he had previously avoided. While he was cleaning off the table I glanced over, and he pointed at the chip policy sticker on the booth and said "its right there for you to read." in a very aggressive, standoffish, degrading tone to both of us as if we were illiterate. As a family man & protector of my wife, I was not going to let that kind of behavior toward us slide.
I approached Mr. Martinez, and said "I need to speak to you sir." The first thing I asked him was, "do you not think that your actions toward my family were degrading or insulting?" to which he replied "no its on the sign, just read and pay for what you order" I then tried to explain to him, that the policy is not clear enough for the customer to understand, that's why we got to this point, but he was having none of it. Mr. Martinez then went on to further insult us by stating that "its people like you that want free stuff that make it hard to have a business." at this point I was furious, I just got generalized into a category and narrative that was completely false when all I was hoping to get out of the man was some sort of accountability for his hideous actions. The waitress that helped us stepped in to calm the situation which she did. I explained to her that I was just trying to understand why a business owner would react that way & why he lacked any kind of accountability for mistakes that are his doing & responsibility. I was angry and astonished that he defended his behaviors & lack of accountability no matter what approach I took. He was very adamant & standoffish that we were the problem not him. He then fled to the kitchen & the staff agreed that the policies are unclear & that the owner should have reacted different. What kind of owner has their staff take accountability for his problems and actions? a sorry one.
People need to know the type of man they are supporting. If I could give this place zero stars solely based off of ownership, I would. We will not be returning. Any retaliation, response, or defense they have to this review is just in effort to keep their business alive and in attempt to alter the reality of what happened today to deceive future customers. read more