Good selection and parking, great alternative to Target. Very conveniently located. Although I support the unions as well as equitable pay and treatment of garment workers and humane working conditions for all supply chain workers. Ross, please reevaluate your stance on these issues! Security is very ... proactive. I had spent a little *too much* time comparing hairdryers and was followed and cased. So closely, in fact, that I turned around and asked the guard's opinion on which hairdryer I should get, haha. She gave solid advice! read more

My partner and I went into Ross tonight (5/27/26 at about 8:30PM) and had an awful experience. We picked out some clothes to try on, and my partner was very obviously discriminated against for his gender identity at the fitting room. I understand being confused for the most part, but when we corrected the woman working at the fitting room, she gave my partner a very dirty look and insisted she was in the right. He (now feeling very awkward) went into the fitting room he was not comfortable in. When we checked out at the counter and returned an item, the two workers at the checkout were talking to each other and gave us a look to acknowledge us. They made no move to help up for another 5 minutes before finally turning around and checking us out. When the lady at the counter did so, she was extremely dismissive and rude and made me and my partner feel awkward and a bit in wrong, as if approaching her was the most offensive thing we had done that night. We love Ross and have always had good experiences there until tonight. We will not be returning, and we urge others to do the same. read more

Somehow my full size bedsheets didn't fit my full size bed. I guess now it is policy for security at Ross et al to be checkout too. Except customers actually have to check themselves out and they just double check and back up the line. The regular cashier literally told me there's no service available. Wha wha? At a store?? Criminy dude. This world is going in the wrong direction. Ross selection and prices leave something to be desired, they're my least favorite in the TJ Maxx family I think. read more

Pros: you will find a lot of good things here and new items every week. Ross prices are still great. and one of the very few Ross that is fairly put together. Cons: cashiers have terrible customer service. They would Ignore the customers while checking them out and converse amongst themselves instead of focusing on the customers. It was weird to listen to them talk loud about what they were doing last weekend and what they did and how many ppl they invited over for dinner. Those are conversations that should be avoided while helping a customer INFRONT of you. Advice to Ross management, employees need to be retrained for better customer service. read more

Great little store but sometimes the workers can be rude the lines are ok here, but they should have more than one cashier working.

They didn't open until 10 AM, so it was a bit of a wait if you want to shop, yet I found a few things here and there, while waiting I would conduct my shopping at Target instead, also after reading a few reviews, it seems the store is having a sex offender repeatedly committed his acts, it was a bit unpleasant and hope they could resolve it soon read more

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The big Lady security guard was rude and dismissive when using the self-checkout line. She stayed on her phone slumped over the counter the entire time. Also noticed the little latino lady treated the black man differently while looking at jewelry. She held on to the ring of bracelets, holding down each bracelet he touched so that he couldn't look properly. When another female latino customer asked to see jewelry, it was placed on the counter and she was able to look through it comfortably. I was offended read more

Customer service here is awful. The two times I used their self-checkout I was made to feel like a criminal. I don't understand the point of having two employees stand by as you exit the self-service to check your bags to confirm that you paid for your items - why not just have those two employees at a cash register to check you out and get rid of self-check as it appears you don't trust that your customers are paying at the self-checkout? read more

Good prices for many clothing items and shoes. Also a big selection of other household items and personal items at a much cheaper cost. I found new coffee mugs, brownie cookies that are delicious, and some food containers. The staff was helpful and nice, and there are many checkout lanes. Parking is easy and free. read more

Ross Dress for Less - Friends coffee mug - Department Stores Near Me - Culver City, California

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The night shift cashiers are super friendly and nice!!! There could be a little wait time on the line like anywhere else but it's okay it goes by fast!!!! (: read more

Horrible customer service at this location. Rude cashier who accused me of trying to return worn shoes -- which were still banded together and obviously not worn. The snotty little twit then called over a "manager" (who I suspect was an employee posing as a manager) and that person was even worse, citing return policies that were obviously false. He also made zero attempt at offering any solutions and seemed to get off on whatever power trip he was on. I went to another Ross and they issued a refund, no problem. *Because there was no reason not to.* Corporate might want to look into the employees at this store. This is the second time I've had a run in with a belligerent cashier, and it will be the last. I will never shop at Ross again. read more

Just watched one of the female workers touch and use body butter with bare hands that went back on the return carts in the front, yuck.

Yesterday, I shopped at this Ross location. I bought one item. I did self-checkout. I did not have a good checkout experience. When I had approached the self-checkout area, an associate asked if my item had a security tag attached. I told them it didn't have one and they said I could checkout. After checking out and making my way to the exit, a loss prevention employee standing by the self-checkout stations asked to see my reciept. After showing my receipt, they then asked me to open my shopping bag to see what I purchased. I thought it was uneccessary for them to both check my receipt and look inside my shopping bag. From what I understand, Ross employees only ever check what you've purchased if a security alarm sounds at the exit door. I had checked-in with an associate before checking out my item, so I thought it was absurd that the loss prevention employee felt it neccessary to check my receipt and my shopping bag. read more

It's been so long since my last stop - years, if not a decade or so. I had an item I've been needing to return for some time, but forgot about it. It's just been sitting in the car for the last couple of weeks. Realizing this was nearby, I thought it was the perfect time to do just that. Walked in and a bit disappointed. First impression was some level of disarray. The lines were a bit long, some things weren't where they were supposed to be - just some general clutter. With that in mind, I decided not to stay or even browse too long. Went straight to the returns/refunds line. Luckily, no one else was there. As the cashier processed my transaction, she asked if I was going to continue shopping. I replied with, "Maybe. Sure." She said next time, she can do the return AND payment of whatever items I might find at the same time. "That way, you won't have to get in the regular line." That was nice! So, I gotta keep a mental note of that. Decided to walk around after the return anyway. And then a great surprise: everything behind the cashiers were so organized! And boy did I get some great bargains! I think this particular store has better stuff than my usual go-to's! The line was a bit long but it was fast. What also fascinated me was the hanger rack for customers to use should they decide they don't need to take hangers home. (Do ALL Ross stores do this?! This was a first for me.) And the next cashier I dealt with was really nice as well. So, lesson learned: don't judge a book by its cover. I wish this was closer to home, I'd visit more often for sure... read more

Ross Dress for Less - Department Stores Near Me - Culver City, California

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Juan gracias a Juan tengo 5 mes. Sobriedades y me gusta Ross Dress for Less tanto!!! read more

Ross Dress for Less - Juan gracias a Juan tengo 5 mes. Sobriedades - Department Stores Near Me - Culver City, California

Horrible customer service . "Darissa" was the manager on site or supervisor on site, young inexperienced, was not able to help at all. Definitely business for faulty policies and procedures, lack of customer service experience, not a welcoming atmosphere read more

This is the Ross that I come to a lot. They are open til midnight and 1am on the weekends. Crazy! Big parking lot, near Target, Burger King, Bed Bath and Beyond, and other eateries and stores. This Target next door also has some late hours. I wish both places were 24/7. LOL I've found a lot of good deals here with shoes, clothes, and etc. read more

Going to Santa Anita race track tomorrow and need a floppy hat. Walked in the store at 9:40 a.m. Walked out of the store at 9:50 a.m. with a cute black and white floppy hat. It's off to the races!! Tally ho! read more

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This location in Culver City is really Convenient for me and I always like the store and the way they handle the customers but this last time we had a very bad experience because the sales person was very rude and overbearing. Her name is Ariana. She was trying to control who comes first to the checkout.we were standing in line and the person before us said we can go ahead because she was looking at some things on the nearby aisle. but the sales girl Ariana said we cannot go ahead and they should go In front of us so I Got very upset and left the merchandise and left the store. I don't understand why the sales personnel is so overbearing and who gives them the right to discriminate against white people. I hope the management will do something about this. read more

Most horrible Ross...I went at 9:45 am on Tuesday October 8th. First and last time here! My 8 year old daughter was with me based on her doctors appointment. While shopping the 2 African American "ladies" were standing (I assumed security) by the entrance speaking very loudly to each other. One said "I don't give a F" and she said it twice to her co worker. And she did NOT say F... she used the full word. So we stopped shopping and checked out with what we had in hand. There was only one cashier and she looked sad and was rude to everyone. No greeting , no thank you and was just dropping the clothes into the bags, no folding . She was Hispanic with glasses. Please note I am describing the 3 employees since they had no name tags in hopes Ross cares enough. Also I am Hispanic and my husband is African American! My daughter was shocked at the bad language that was so loud and how rude the cashier was. I teach my kids to say thank you, hello and not curse... I should have known this Ross was bad as it was not busy at all. Maybe 5 people was there. Yes it was early but target next door was packed and the other Ross stores are typically busy this early . Ross you need to do something, life is way to short not to enjoy shopping. read more

While the lines at check out are insane, I usually find amazing deals here. Not so much a fan of the clothing for myself, I come here for my teenager since they have the brands of clothing and shoes he likes for the best prices. Home and decor items are not bad, I have found tons of cute things for cheap here. best to go early morning or late, as well as during the week to avoid the long wait. read more

Probably the worst Ross store that I've ever visited recently... Awful customer service, severely understaffed checkout registers (causing a very long line), blasting background music (it's not a frigging nightclub; duh!), shelves are a mess / merchandise is scattered; unfriendly staff. And, the store manager doesn't seem to give a s**t about service. (I wrote 2 emails -- respectfully giving some store feedback, but he/she didn't even bother to respond. Oh, well... -- That surely speaks for itself!) Shame on Ross! Shame on the store management to allow this once-decent store to degrade itself to such a low. You will continue losing customers, unless you decide to do something about your in-store service, and improving your in-store environment. read more

45 mins prior to closing they started yelling on the intercom that the store was closing and they said it with such intensity it was as if the store was closing in 1 min. And then continued to do it every few mins. And I'm top of that they turned down the lights at 40 mins to closing so the perimeter of the store was darker and harder to shop. Strange store with poor management read more

One of my favorite Ross stores to stop at whenever i am in LA. Mask is required and they do offer hand sanitizer at checkout. The staff are friendly and there to help you. There are a few Ross stores that the staff are not much of a help or friendly. But that's not the case for this store. I came in recently with my girlfriend and we were both fortunate enough to find great deals. I have a sharp eye so I was able to spot some workout equipment and immediately grab it before anyone else did. I find it quite funny some people hide certain items but it's no use for me I'm like a hawk I see everything LOL ! read more

They have no customer service. No sense, I got this item and I didn't use it, it got rusted just by sitting in the air , I have the receipt but they refuse to return it , Sandra and the cashier are two idiots read more

Ross Dress for Less - Rusty - Department Stores Near Me - Culver City, California

This Ross is ehh area is usually pretty safe though. Just don't go down near fox hills. And it's not as big as some Others.

Great merchandise and so many deals. Found some mugs and kitchen utensil for under 40 bucks! It's always a hunt sometimes but worth it. Quite a line to pay though. It's always crowded here when checking out. read more

Im a Ross shopper 100%, today was a terrible experience with a "Manager"at this store #822878, Fridays some get paid n I was looking for the correct change n this Associate told me "HURRY IT UP" it wasn't even busy, one person in the return lane n one on the regular lane n just two registers. A total rude comment, I have never experienced this at any of the Ross I shop. So if you can avoid this particular one, do so. read more

Bad customer service, three security guards and just one person charging the customers, whit a long line. Insane. I won't visit this ross any more. read more

I brought in 2 items that I just needed store credit/exchange on because the shoes were too big. I was informed that the price of the shoes dropped to $16 so even with an ID, I would have taken a loss of $10. I was able to return the $7.99 item and get store credit. It really sucks because I never even wore the shoes and then when I tried to go back in line to do an even exchange (I saw things I liked), she said the shoes looked worn! This was a different sales associate and I explained I never wore them and they were that way when I bought them. Now, I am not a customer who will even attempt to return a used item, so this was absurd especially when I realized the shoes could not be fit to my size even with an insert. Unfortunately, I ended up just keeping the metallic leopard print shoes. They are cute, shimmery and bling, but I do not want to lose the $10 and I don't have the receipt. I guess I will have to wear double inserts just so I can use them. I couldn't get anything with less than $10, just some basics, so I doubt I will come back to this store again due to the weird exchange policy being too strict. I did not even purchase the shoes more than 30 days, but oh well, I will just use them. read more

I thought the one on Sepulveda was bad, but this Ross is horrendous. I came here on a Saturday, just to pick up some pillows and sheets. It took me 5 minutes to find what I wanted. The line was all the way to the back of the store. Going to Ross means asking yourself how much you love the one item you're purchasing, and want to give up valuable time in your life for. The store was relatively empty, and everyone seemed to be in line. I was stressin about a party I was hosting that night, and realizing that time is money, even desperately tried to offer people in the front of the line cash plus $5 to add my items to theirs. No one took it (I would have taken an easy $5!). I waited out the line, and no apology from the cashier either. Like most Ross stores, the front door is fully staffed with security, but there are never enough cashiers. Because everyone gets tempted to steal rather than waste their day in line, I'm sure. As for the rest of the store, it's your small-to-average size Ross, with messy dressing rooms and pretty nonexistent service. But you shouldn't have to wait in line for 5-6 times the amount of time it took you to pick out what you wanted. Hire some extra staff! read more

Extremely rude Cashier at returns the Manager Erick was useless and clueless at first i thought it was maybe me because i had the wrong receipt with me. But to my surprise when I came back 2 min later with the correct receipt she was arguing with another customer I understand that its 8:30pm its been a long day for you at the return line at ROSS but seriously of you don't have customer service skills and people skills you should apply for a different job. The cashier had the nerve to tell me that I was having a bad day before I got to ross... like excuse me ma'am you have no right to assume such things. Her Associate number is 822878 store deserves no stars read more

Wow, I have never waited so long in line for a Ross in my entire life until I stepped foot into this location. You know, I do not expect much from Ross. In fact, I consider Ross a great place to find inexpensive household and kitchen items. I find their quality and prices are worth it for organizational items and brand name kitchenware. Now, I went here to find a over the cabinet hanging hook for the bathroom. I find one and I like it; however, one of the wire was bent. I did not think much of it since I just rebent it back to the normal position. However, thinking back: that aisle was a huge mess and it's no wonder the item got damaged. It was intertwined with other similar items all with wires and hooks and what a nightmare. I then headed to the kitchenware section and it was one of the saddest sections in any Ross I've seen. One side of the aisle where they usually have dishware and dining sets was completely empty apart from some sad lonely pots waiting for somebody to purchase them. Pass. I found what I needed: a salad spinner and what the hell why were both of the boxes so dusty?? I touched the box to examine it and my hands had residue on them from the dirty box. Gross. The real issue lies in the LINE. My goodness, I was third in line and I swore I waited FOREVER for a cashier. I have never seen 3 cashiers work so slow in my entire life. Ever. One of the cashiers was strictly doing returns and I felt like she should have done some purchases because those waiting in purchases were waiting longer than the people waiting for returns and we got skipped over when she finally finished with her one customer. The other two ladies honestly wanted their shift to be over ASAP. No smiles. No cheer. Damn. Can I get some customer service? Also, security was practically useless. There was a gentleman pestering people in line asking if they were paying by cash and if they would want to pay with him to get 15% off because he had a coupon. Some random piece of paper. Red flag of a swindler. Dude eventually left on his own, but security did not even bat an eye. Avoid. Can name so many other Ross stores that are infinity times better than this one. read more

Omg! The guy CEO is very rude I only ask for review the recibe and he make faces and comments and I say to him you need better actitud with the customers and he say not really !!! And I say ok maybe one day you leaning and he continued talking back to me.... read more

I was a little disappointed in not 1 but 2 power banks I purchased here and needed immediately before my phone died in order to call my ride, I noticed that the boxes indicated that the batteries were pre-charged. So, when I took out the 1st out of the box, I expected to be able to start charging right away, but as it turned out, the batteries for both power banks were completely dead. read more

Good selection at this Ross, however the cashiers are CONSTANTLY understaffed. I can't tell you how many times I've left and put items down once I see the line. Hire more staff. Currently I'm writing this in line. 10 people in line, 4 more in returns, with 2 cashiers. read more

Ross Dress for Less - Department Stores Near Me - Culver City, California

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On 9/24/2019, I went into the store @ 8:48pm and returned a few items. I did not have my receipt and understood that I would receive store credit. That night I was told that the company was undergoing a system wide update, and I was issued a "mail voucher". What is that?????? No one could tell me what that was and why it was issued that way. At the time, a lady by the name of Kristine called the help desk, but got no where after more that 30 min, while I waited. She took down my number and said she would call me once she received a response. I called back on Saturday 9/28, but she nor the manager Jennifer were there. I called back the following week and spoke with Jennifer only for her to tell me, they lost my number. She took down my number, and said she'd call me back after she spoke with Kristine. Jennifer did call back and said the help desk advised her they mailed my voucher, but she would have Kristine call me with the details. I have yet to receive or hear from anyone (at that store) regarding why it issued me a mail voucher, and where my voucher is!! Today is 10/13/2019, almost 3 weeks later and I have yet to receive my voucher. I'm thoroughly disgusted and upset and I would like my voucher. An upset customer... read more

I'm pissed that I only gave this place one star initially. I wish I could take this one star away, and replace it with a big fat O! Seriously, I won't go back there. The line was horrendous, and I'd been waiting for over 10 minutes, when another register was opened. Instead of walking over and getting the people in my line, who had been waiting the longest, the clerk just stood at the register after letting the people in the line right next to him know he was open. Tony, the manager, didn't really seem to care that I had an issue with this, and I guess he won't have an issue with not seeing another penny from me. read more

So when I walk into a Ross, my standards and expectations are already extremely low. But this one just takes the cake at being the worst place I've ever set my foot into. This place is so disgusting I'm surprised the health department hasn't shut it down yet. I went in on a Monday morning to buy a ladle real quick. Picked out what I wanted and went to the register. The idiots they choose to hire to be cashiers at this hell hole all decided to huddle together and chit chat ..while I just stood there waiting to be helped. Then one of them, who seemed to be the pack leader decided to waltz her way to the register ..and just rang me up. I've said this before, and I say it now, I don't need the red carpet treatment, but I do need minimal customer service which can be achieved by a simple "hello" Anyway, she rang me up, I gave her the cash, and she rips out the receipt and flings it at me, without even glancing my way for a brief second. She's looking down at some inventory list. I don't think I've ever been disrespected this way. Needless to say I'll just stick to the Ross in Cerritos or Santa Monica. read more

I love Ross. But not this Ross. Behold the depressingness below: 1. empty and sad - They have nothing! Like they are closing down only there are no signs letting anyone know they are closing down? I was looking for a photo album. I counted. They had 5 photo albums to chose from. FIVE. 2. customer service - Walked in here to return a jacket i received as a gift, half the tag was missing so they asked me to go and look for one like it? I said, "You want me to go and look for a jacket in a 20 foot long rack just like it". She says, "Yes. We don't have any people to help you right now. You have to do it yourself". No apology. No remorse. Nada. Btw they didn't have the jacket so I couldn't do the return... Only plus is that they do give store credit when no receipt is available. Not enough for an extra star though. Came because of the convenience factor but probably won't be back. Gonna continue to follow my, "The best Rosses are the Rosses in rich neighborhoods. Completely stocked because no one goes there" rule. The end. read more