The service call only resulted in the conclusion that we had to shop for a faucet. We had a…read morefriendly discussion with the service guy, Nate, so much so that most of the hour charged to us was discussion about family, etc. What he failed to tell us is that we would be charged $2.00 for every minute of friendly discussion!! If he had told us that, then we would have greatly reduced our personal chit-chat! Then when I called to have our bill reduced, they said we had to pay the full amount of $260! I do not mind the $100 for the service call and maybe ~ 10 paid minutes it took to say we need a new faucet, but I DO MIND paying 50 minutes X $2.00/minute = $100 for a friendly discussion!! I do not know the quality of their work because they did not do any. I eventually replaced the faucet myself.

I have used them in the past and they were great. I called to have a leaking Moen shower valve…read morecartridge replaced and told them I could only have them work on Tuesday or Thursday. They said they will have some cartridges on the truck and if they don't have them they will run out and get them. They gave me a 4 hour window on Tuesday to work with. They called 3 hours into the window saying they would take a picture of the valve and replace it tomorrow. Wednesday. When I cannot do it. I could have rescheduled for Thursday, but I decided to cancel and give someone else a try. Hopefully someone who values their customer's time better.

Caution to anyone who calls this service in search of a move-out cleaning: Although Jessica sounds…read morevery kind and accommodating on the phone, she and Eco Clean Madison adopt a business model of finding as many ways to overcharge customers as possible, justifying the overcharge by shaming the customer's cleanliness, taking clandestine photos, and insulting customers if they question the exponentially higher bill. The cleaners themselves were kind and accommodating when the move had some complications (as often happens, moves are hard!), and they did a good job of cleaning the apartment. I met three cleaners who worked for ~2.5 hours while we finished our move. Later that evening I received an invoice for nearly TWICE the amount agreed upon and a judgmental email from Jessica. She stated that four cleaners had spent over 11 hours cleaning the apartment, that it was in "very bad condition," that I had misrepresented how much cleaning had to be done, and that they'd have to replace and repair equipment as a result of cleaning my apartment (later she told me that this included new rags--apparently this cleaning service expects to keep their RAGS pristine). I am not here to defend the cleanliness of my apartment upon moving out. Most people are aware that move outs mean messes. When I called Jessica, assuming that the bill must have been some kind of mistake, she became downright condescending. Jessica told me that the apartment was in horrible condition, and that the workers had taken photos of both the apartment and themselves to prove that four of them had been there, which seemed like an unusual thing to do. She said that I should have known that they would bill me by number of hours per person (thus the claim that the job took 11 hours), and that they would increase the cost based on the "condition" of the apartment--a completely subjective concept that should NOT be the basis of billing. Jessica told me that I had not been forthcoming with my initial description of the apartment, that in her "five years in the business" she has never seen any company operate differently, and went to great lengths to tell me how slovenly my living space was. I'm sure everyone enjoys being judged when paying for cleaning services. I may not be "in the business" but I have worked with other cleaners. Every other company agrees upon a rate and sticks with it. Not so with Eco Clean Madison. This is NOT normal, no matter how many times Jessica repeats that it is. When I pushed back, Jessica refused to listen, talked over me, said I was "talking in circles" and "overwhelmed" and refused to listen to my legitimate complaints. This is NOT customer service, and honestly it came off as downright sexist. Later, Jessica sent me an email with 18 photos of my apartment that the workers had taken. One wonders how much of those stated 11 hours of work involved "documentation." I am sure Jessica will respond to this review with similar condescension, but potential customers should be aware that they will be dramatically overcharged and then SHAMED by this company's employees. A cleaning service should expect to encounter dirt. Otherwise their services would not be needed. There was no initial quote for an additional oven charge, and more importantly the original quote did NOT state a number of workers on the job -- so Jessica's claim that "4 workers took over 11 hours" to clean the house and that I should be charged for that extra labor is completely bogus, and evidence that this company will do whatever it takes to swindle customers out of as much money as possible. Bottom line: **DO NOT use their move-out cleaning services.** Expect your home to be creepily documented, your quoted charge to increase by hundreds of dollars in the bill, and their manager to berate you if you dare to question any of it. This is a terrible company -- at least as represented by their front end employee. There are many other cleaning services in Madison that will do the job thoroughly, fairly, honestly, and without treating their customers like garbage.

The women who came to clean the house lied to the owner or manager of the company exaggerating the…read morecondition of the home. It had NO furnishings of any sort, and was a very small house, and was already relatively clean. We had just purchased the home and wanted it cleaned anyway. The owner took them at their word and assumed I was lying when I tried to talk to her. Also - they seemed to be stalling for time when I finally went into the house to check on their progress - AND they were using CLOROX - the stuff you buy at any store. I do not recommend using this company. I will not.

I like everything about Edwardson Plumbing! Technically very sound, doing comprehensive work. A…read moregreat all-around experience. Jeff H. Milton

Nick, came here when he said fixed the problem in no-time and was gone... He did an excellent job,…read morewas polite & very friendly!!! I would hire him again in a heartbeat!!! Bob

Do not hire this company if you actually want your place cleaned! I hired them for a move out clean…read moreand they told me they would be there between 7:30-8:30 in the morning. They arrived around 7:25. Shortly thereafter they were harrassing me about when my nephew would be there to let them in. My nephew was there at about 7:35. The next thing I knew they canceled the service! Saying they wouldn't have time! What??? The boss told me they had to be somewhere at 10. So I'm not sure what the workers were doing between 7:30-10. She says she can do it tomorrow but we are in a time crunch since this is a move out clean. Unbelievable and unacceptable! This is in response to the business owner's response... They were not in the parking lot for 20 minutes. If they told you that they were lying. I called my nephew right away and he texted me 3 minutes later and said he was there where were they? Your people were supposed to show BETWEEN 7:30-8:30 and they showed at 7:25 and wanted to know where my nephew was EARLY. It sounded like I wanted to cancel? No. I was pissed because all of a sudden we were given a time limit, 2 hours, that morning for a move out clean! Are you serious? You're people left within 10 minutes, don't lie. You did not wait until I texted you back because I was mid flight like I told you I would be. No one ever said we wanted to cancel! Yeah we can't do tomorrow because this is a MOVE OUT CLEAN and you knew it! Would you like me to posts texts with time stamps to show you or your workers are lying? I'd be happy to. Keep it up.

Found through Yelp and had great communication. Reliable, on time, did a great job! Appreciate…read moretheir detailed work.

I highly recommend Katharisma Cleaning LLC !Yazmín did such a beautiful work cleaning our house…read more Her eye for detail is excellent! She made my stove, sink, faucet looks brand new! I have tried several cleaning companies, and Katharisma cleaning is by far the best and most affordable!

Awesome local cleaning business that suits your needs, Yazmin is super friendly and makes sure…read moreyou're taken care of! Will definitely keep getting my regular cleanings with her!!

My home was a disaster till Dora and Taleena arrived. They worked quickly, were very nice and did…read morea wonderful. I highly recommend this business.

We used these guys after buying a Groupon/Living Social voucher. There were some problems initially…read moretrying to make an appointment due to a wrong phone number and e-mail but I'm not sure if that was Living Social's problem or Class A's. Once we got the appointment set up, e-mail communication worked great. On the day of the service, they were over an hour late after the time set up. This might not be a problem for return customers but for an initial customer, I usually do not like leaving my house open to people I do not know. Just like waiting for the cable guy, there's nothing worse than waiting for people at your house when there's other things that need to be done that day. Once they arrived though, these guys really did a good job. The voucher we bought only including one person for two hours. They actually came with a team of four people and stayed almost the entire two hours. We had them clean our kitchen and 2.5 bathrooms. I was thoroughly impressed with their professionalism and service. We have a flat top stove that had gunk built up from it which had been near impossible to remove. They were able to remove almost all of it. They even cleaned our toaster oven! Overall, they did a great job cleaning and were very friendly. I would definetely use them again.

I could not be happier with All Clean Now! Their staff is friendly, professional, & speak English…read more Not something you get with other services, which makes communication impossible. Their rates are very fair & they do an excellent job. I've been a homemaker for many years so my standards are extremely high on the cleanliness of my home & they have exceeded my expectations. I've had other cleaning services but they were all fired due to incompetence. All Clean Now provides laundry, cooking & other services. I can vouch for their all natural cookies, yummy! Highly recommend!

Wendy and crew rocked it. Tough job. Came through in the clutch. Reasonably priced. Highly…read moreRecommended!