Our sinks started to back up badly after running the garbage disposal - called Roto-RooterCA.com (Murrieta) and they had the plumbers there in just a few hours. Super professional and even after we realized the problem was much more than just a garbage disposal - they were super quick at finding the problem - showing us video and a most excellent resolution. The next day - they dug up the front yard, replaced the offending sewage pipe and had the job done by the end of the day - even in the chilly weather! I highly recommend Jake, Larry, Chris and Jesse! That crew was always kind and understanding. Masked up when we had to speak to each other about the resolution and left our yard as they found it....hard working guys all of them!! read more

Terrible plumbing experience! They came over and did not seem to know what they were doing. They were unprofessional, kind of wandering around the house. Very strange! Then they wanted to charge $450 for a job that another plumber did for $125. Do not use! read more

We needed some outdoor drains cleaned out and Jessie and his team did a great job diagnosing the problem and then using the hydro-jet to clear the drains. Very happy with the service provided. They were quick and efficient and everyone I spoke with was very helpful. read more

Didn't fix anything, and we paid almost $200 for a button to be pushed a few times. Got upsold was well for an overpriced replacement. Giving 3 stars instead of 1 because the original technician we had was friendly and prompt. read more

After two attempts to get a plumber out we got cancelled on both times in one week. My wife had to rearrange her work schedule to get there early enough for the plumber to arrive before their late-hours and late-charge happen, but they weren't able to make it during their own window. Tried to see if they could waive the late fee since our appointment had been for before the late hours, but they said they couldn't do anything about the fee. My wife had to reschedule appointments and leave work early both times, but didn't get anything for it. Our bathroom is still out of commission and we have to find someone who can show up now. Very disappointed in overall customer service. read more

Jonathan Manalang came by quickly and communicated during the entire process. I really appreciated the way he was very respectful of our property. He always used shoe covers and was very (VERY) polite. He did not move anything without asking and was very professional. It's uncommon to see that when hiring for in-home services these days. He was also very quick with the job! I'm typically one who will work on the House myself. In this case having Jonathan work on the house was worth the call. read more

Let me save you some time so you can save money. I called a few plumbers to give me a quote to hydro jet some clogged deck drains along my house. Few plumbers gave me quotes from $700 to over $900. I'm thinking it's a bit steep to clear out drains. So I thought giving Roto-rooter a try to see what their prices are. I get a call back from a lady and hit me in the nuts with a $1800 quote. After shitting my shorts and trying to catch my breath, I told her just to clear some drains? So she goes into her book of reasons why it's so expensive and she rattled about it's very physically demanding, and that the machine they use very expensive. My response was your company is a conglomerate and you're worried about how much your machines cost? I had a hunch before I called by I rolled the dice anyway. I'll find a plumber who'll give me a price I can afford. RR is a rip off! read more

Great customer service. Service tech was reasonable with the estimate and what he charged for a minor garbage disposal issue. Manny was responsive, and friendly! read more

They came to my home and took a look at my water heater and determined it had to be replaced. I have insurance that covers it. They said I didn't have to change water lines or gas lines. This conversation was all caught on my surveillance in my garage. Once they submitted the claim to my insurance company it was accepted. After telling me no others parts had to be changed they submitted a bill for $960 now saying these parts had to be changed. I have all the proof that they said I didn't. So after lie after lie I didn't hire them. Be carful with this company. Scam artists. read more

Made appointment and They called to push it back a few hours, then never showed up or called, until next day at around noon asking if i still needed services lol no thank you!!!! read more

Had a blockage and they were able to service us the same day and within hours of when I called. The gentleman who arrived was very helpful in resolving our issue and had excellent customer service. Was very courteous and wore his mask to ensure Covid safety. read more

Definitely came in handy and quick at a shorts notice turned a water issue into into quick solutions as they fixed a big leak in my kitchen these guys will literally flush your problems away !! read more

I called to get an estimate on my faucet leak and was told that the service technician will provide a free estimate. If I didn't want to proceed then there will be no charge. Travis from roto rooter came and did a quick check (less than 5 minutes) and told me that I needed a new faucet. After he looked at it he said I will be charged a fee of $160 since he did a diagnostic. I told him that was not what was advertised. I called the 800 roto rooter number and notified the representative that Travis is trying to charge me for a diagnostic. The representative confirmed that I will not be charged a fee and apologized. It was upsetting how dishonest Travis was and it was a poor experience. I thought roto rooter was a reputable company, but even then they can hire dishonest people. read more

Both of our sinks filled up with water and I called plumbers looking for help. All of them couldn't come out for several days until I got a hold of RotoRooterCA and they were able to come out that day! I had the greatest experience with Alex and Brian! They were friendly, explained things in terms that I understood and gave me some preventative tips for the future. They even had treats for my two dogs! I would highly recommend them and will definitely use them in the future. Their kindness and compassion really made my day and renewed my faith in the old fashioned service that there used to be! Thanks Alex and Brian! read more

We had a clogged kitchen sink and needed help. It took a few visits because it was one heck of a clog (2 boxes of sticky overcooked mac n cheese) but they got it out. They really worked with us on the price, and all 3 of the individuals we worked with were great. We had James, Brian (he was fantastic), and Jonathan (who finally worked out the clog). All wore masks and cleaned up any mess they made. Jonathan even cleaned off the front porch from the water of the pressure hose. And happily I have my kitchen sink and dish washer back. I know if we ever get another clog we will call them again, but hopefully we never have to. read more

I had Matt put at my property yesterday after drain master came out and lied about a cracked sewer pipe that flooded my apartment. Matt came in professional and fast and cleared the line with a camera when drain master said that they couldn't get the line cleared with a snake cause of pipe being cracked so I had to sleep all night with sewage in my bathroom from the mess drain master left. But roto rooter came and saved the day with being honest and reliab read more

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I would advise anyone considering doing business with this company Research them on Google and Yelp. Travis Weddington is an unscrupulous crook in my opinion. He came out here ,and accessed my situation. Said he would go out to his truck and write an estimate. He was out there so long ,I asked my neighbor is he writing a book ? Walked over to his van and he came out and gave me an estimate of $325.00 !!! To unclog a kitchen sink ? I told him no way in hell am I gonna pay that much , not even half that amount. He said no need to use foul language, I said no you can leave there are other companies advertising $49.00 drain clean outs. He said he would call his boss,I said not interested. He called anyway and put his boss on speaker phone, I said if he wants job he will do it for $100.00 or less he said no. I told Travis to kick rocks I will call someone else. I happen to know a little about plumbing. I repiped my whole house few years back. I told Travis there is only approximately 12 feet of pipe that needs snaking . Bottom line after he left I called another companie,was told $88.00 , but would have to wait until morning. The only reason I called rotor rooter is because of there reputation and years in business. When Travis came out and gave me such a ridiculous estimate,and hearing that I would have to wait until morning, I decided to do it myself. 20 minutes later with a hand held snake from Home depot, drain was clear I would advise everyone to steer clear of this business. Call around , of do it yourself $325 for a simple drain clean out is Robbery!!! read more

Jesse & Tucker were knowledgeable and efficient, I would recommend their service and work to anyone. Thanks for the quick turn around. And thanks to Angel for his efficiency and effortless friendly service. read more

Robert was amazing! Super helpful and polite. Has gone above and beyond and I will definitely call on you guys again! Thanks Robert!

Alexander came out to unclog a toilet. He said it would cost $325. I then saw him auger the toilet. I said I want you to remove the toilet he said that would cost me more than $400 and started telling me how much more everything else would be. When it didn't work he called his manager and his salesman showed up ran a camera and said there is something there but its going to cost you more. He eventually had a list of charges minimum $13000 for a new toilet and up to $4000 for the whole house. I said no you didn't fix the problem and now you're basically charging over $300 just to give me a bigger estimate. I refused any more his services made some calls had another plumber come out and in less than 20 min he had cleared the clog out of the toilet for less than what they charged me to do fix nothing. I called to speak to district manager I have had no return calls. Zero Stars. read more

This is to get the word out to people who may encounter an accident with a Roto Rooter work truck. Be aware that it will take FOREVER to hear back from their insurance (I am still waiting), and they don't even provide the correct information on their insurance cards so they're practically impossible to contact. I got rear ended last month and still have made no progress in my claim, their company has shown me how irresponsible they are and that I will never be using their services. My cracked bumper is still waiting to be fixed........ read more

Joe T. arrived early and with clean professional appearance and attitude. Quick and fair with assessing and implementing solutions. Definitely recommend Joe and RotoRooterCA to anyone who needs plumbing and water cleanup services! read more

I definitely give us company five stars Jesse was awesome and efficient. I called while I was at work and was told that I would get help the same day I figured it would be very late in the day and I was wrong. Jesse showed up on site went through my whole home found the issue fixed my plumbing. Amazing customer service read more

Kitchen sink wasn't draining. Scheduling was an easy process with their online scheduling. Technician was able to come on time and fix the issue nice and fast. He was super kind, professional, and knowledgeable. Thanks Joshua Rubio. read more

Called Roto-Rooter today for a simple clogged kitchen sink. They wouldn't give me a quote over the phone but I decided to invite them out to give me a quote. Two trucks showed up and they asked my wife for $305 to snake the drain and add enzyme. She said that was too much so the offered to just snake the drain for just $250!!! We nixed that plan, called Ready Rooter and they did the job for $125. Just because a live in a house with a view doesn't mean I should pay double for services. read more

We had a problem with our kitchen sink. As soon we called Roto-Rooter (Murrieta), the next day, Charlie (the technician) was here. He was a hardworking, clean, and wore gloves and a face mask. The problem was solved within an hour. I really recommend this company and Charlie. read more

We had an emergency arise at home where we needed help clearing out our main sewer line because it backed up into our shower. Matt and Tony came by and did an incredible job at taking care of it. They were knowledgable, respectful, friendly and very efficient. They showed up around 4 pm and I was thinking they would try to work fast to leave as it was getting late. I was wrong, they worked (including digging into my front yard with shovels to find the main line) up until sundown and then, as promised, came back bright and early the next morning to finish the job. Matt and Tony were absolutely what we needed in an emergency situation. They also had to recommend someone for restoration, as our floor was damaged. They sent out Eddie and Vincent(?) from their restoration department. Same thing. Great work, fast, efficient and with the upmost respect to the customer. I don't wish what happened to us on anyone, but if it does, these guys were perfect for the job. read more

I called to have someone from Roto Rooter to come out and fix the clog in our kitchen sink. I was told by Brandy that they were too busy to come out the day I called but could come out between 8:00 A.M. and 9:00 A.M. the following morning. I agreed that this was a good time and scheduled the appointment. I woke up early the next morning early and received a call at 8:30 A.M. from Brandy telling me that once again they were too busy and would need to reschedule for the next day. I am sorry but this is a shitty way to do business and I will never call Roto Rooter again for any plumbing issues ever. I recommend that you call any other plumber but Roto Rooter for your plumbing needs. Roto Rooter sucks and can not even service appointments that "they" make. What a useless piece of shit company. Don't "Call Roto Rooter That's The Name, Fuck Them You Will Still Have Troubles With Your Drain." read more

Roto-Rooter Plumbing & Water Cleanup - Appointment was scheduled by Roto Rooter but they could not honor their own appointment and canceled it which is bull shit. - Plumbing Near Me - Temecula, California

Thank you Joe and Nicole for helping us with our clogged pipe, we are very glad things are flowing now! We will call Roto-Rooter again for any plumbing needs. read more

Jesse is a true professional. He represented himself and the company in a very courteous manner and solved the problem. Thank you Jesse.

We had to call out Roto Rooter to un-clog my parents shower drain. It must have been a bad clog because we did have to call them out twice. But, both technicians did an excellent job. The first one who came out was Johnathan, and he worked really hard to clear out the drain....but assured us that if it wasn't quite cleared, they would come out again within 60 days for free to work on it again. Well, we did have to call them back, the second time, Jesse came out. Again, very professional and kind....and also worked really hard to clear the drain. He also gave us a solution to pour down to help clear any build-up. Both technicians came with masks, gloves, and wore booties in the house. We do appreciate that, considering my parents are in their 80's and not in the best of health. All in all, we were very happy with their service, and would use them again. read more

I called to get a quote to have my water system removed from my residence. This was a quote only. The response was good and they have a tech out the next day. Hector N. was the tech that came to my residence, he was nice, knowledgable, and respectful. After looking at the job he gave a quote but said he would call the officer manager and try to get a lower quote. I heard the conversation as Hector requested to drop the quote by $100.00. Right into the range I could pay. The office manager said, "If he wants the job done today the take off the $100.00." Hector told him no the job is to be done at a later date. The office manager said, "Nope then charge him the full price." Kinda of rude by the office manager. Now I know the job could have been done $100.00 cheaper then what I was quoted. Hector tired and he gets it. The office manager not so much. I received two more quotes and they were right where Hector was trying to get with the office manager. I will never call them again. Next time don't be so rude, customers are listening. read more

Jerry and Tony were great technicians and handled a main line problem efficiently, and for a great price compared to other quotes we received. Highly recommended! read more

If I could give ZERO stars I would. Worst experience EVER! This was my first time calling this company. We had an emergency flooding situation happen and so I called the first number to pop up on google. It was around 6:30pm, I was originally told they would update me with a time but that someone would be out within the next few hours. A little while later I get a text and a phone call confirmation that someone would be out around 8pm because they were experiencing a delay so that was the earliest available appointment time. Well it's now 8:10pm and I get another phone call saying no one would be able to come out until the following day now. I understand things happen, but I waited over an hour and a half on them with a confirmation when I could have contacted another apparently more reputable plumbing company in that time frame. Complete waste of my time! So unprofessional! Will NEVER contact them again. If you need plumbing services pick anyone else. read more