My landlord at my apartment complex hired them to get rid of ants... the ants are still very much here. Also I didn't notice it right away but when I was putting my belongings back (as they state to take everything out of the closet/ drawers) I noticed my Alexa device was missing! Something I used on a daily basis! I had to purchase a new one my waterproof speaker was also missing! I'm just disappointed that I left these thieves into my home. Well it's now time for my follow up preventative service and I will not be allowing them in my home without me being there! If it was up to me I would prefer a different service provider. I have tried calling everyday since I received the notice to reschedule and no one answers. read more

I had a pest control service done by this company today for ants at my apartment. I stayed home during the allotted time frame of the service to ensure that the areas in my apartment that needed attention would be treated. The exterminator came without knocking or ringing, performed the service and left. I was home for at least an hour at that point after they already sprayed inhaling the chemicals they used because they failed to make their presence known. They only way I knew the service was done was after I called my leasing office to check. That is a huge health risk and neglectful on the part of the exterminator. Not only did they perform pest control while, I was still home and unaware of their presence they did not even have the professional courtesy to perform the job to completion by treating my bedroom and bathroom as stated in my service ticket. Customer service was less than helpful and refused to directly address any of my concerns and refused to offer any assistance regarding the safety and health risks their company is responsible for. Unsafe practices. No accountability for their mistakes. Would not recommend this company to anyone. Absolutely would avoid using this service 100%. read more

So relieved management came out today to confirm all bedbugs gone with a K9 inspection! Extremely friendly, knowledgeable, and helpful. Apparently other bug featured in previous review was a baby German cockroach, so that's new pest to conquer. read more

Round the Clock Pest Control - Pest Control Near Me - Santa Clarita, California

Honestly, you could not find a better pest control company. We use RTCPC at my job, in two high rise commercial buildings. Brenda and Deedee, have always been absolutely wonderful in helping with anything we need. If you're on the fence, I suggest go with this company for your pest control needs! Thanks RTCPC, for the great service! read more

Would give them 0 stars if I could. These people did absolutely nothing. They showed up with glue traps for mice and then told me they didn't have anything they needed to complete an extermination when that morning I called and let them know that I didn't need an inspection, I needed extermination. The technician told me they would "try" to get someone out on saturday to put in cages because he thought it might be a bigger animal. I had three other companies come assess the property the next day who were flabbergasted that someone would leave one glue trap for MICE and say that they needed to return with cages. I emailed and said I no longer needed the service and they charged me $250 after showing up and telling me I MIGHT have rats (which I already knew) and doing absolutely nothing. I called and said I needed a refund and they said the work was completed....nothing was done except for putting a glue trap for a mouse down? This company is a scam. Don't use them. read more

I called to get help few days ago because I was having rodent problem in my backyard. They came to inspect my house and said I will send you a proposal end of the day. This is the 3rd day in a row they haven't sent or helped me. Not to mention I been calling them 3 days I. A row to get help. Very unprofessional business. They don't give a shit about you even if you call back to back seeking help. Worst place to get help for bugs and rodents. read more

Excellent service!! I had a bed bug scare and called them as soon as they opened on a Saturday. They had someone at my house in under 3 hours. He did a thorough check in risky places around the house and luckily didn't find any signs of bed bugs. The tech was very friendly and professional. I will definitely be using them in the future and recommend for any pest removal services! read more

I could not be happier with my bed bug inspection, Ray was so friendly and his little beagle was such a cutie made the entire experience feel way more at ease. I though i had those scary critters but didn't!!! 100% would recommend this service to anyone who suspects they have bed bugs! The dogs are way more reassuring than a regular inspection! Will be using in the future for any of my bug needs! read more

I live in the Long Beach Area and I had Gary Lee come out and do an estimate. Wow just simply amazed at their professionalism and competitive pricing, and the way they handle the whole problem, from start to finish! Extremely Happy with their Services! Gary again, thank you for being so professional and helpful! read more

The service from Round the Clock Pest Control is amazing! They service our apartment complex. Since we are on the ground level we have a tendency to have ants. Juan serviced our unit, while we were away. I truly appreciate the attention to detail. Because we were away, I left a note and post its for location to place ant bait (we didn't want the dogs getting into them). I wouldn't have thought that he would be so awesome as to :) face the post its to let us know he got those spots. We were lucky to run into Juan who was doing some extra work around the perimeters of the complex. He shared that due to litter that is left around and the hot season, it is causing the ants to venture near and into the units. He also shared that the spray he was using is very mild and would not harm the dogs. I really appreciate him taking the time to be so thorough. Glad to have Juan taking care of the complex! read more

These guys are amazing. I cannot say enough great things about their service, their care and their quality of work. I had a pretty disturbing pest problem in my apartment, and after multiple treatments from a different company, nothing was getting better...it just got worse. I found them on yelp, and within less then an hour of requesting a quote, Robert called me to go over everything. He was personable, knowledgeable, and made me incredibly confident that they would do an amazing job. He truly took time to answer all my millions of questions and put me at ease, but also not make any false promises. I was able to immediately schedule an appointment for an inspection that worked with my schedule. Ray came for the inspection and provided the same excellent service as my phone call with Robert. He took time to look everywhere and thoroughly discuss all the options. He was incredibly friendly and unlike other people I spoke to, it was clear that he cared a great deal about making sure the problem was resolved. He also took the time to answer all my questions, and even after he left, he answered every question I had that came up by immediately responding to my multiple emails. The service itself was speedy, but also incredibly thorough. I could not have been more happy with the whole experience. Everything was simple and straightforward, while still being very thorough. From receiving my quote immediately via email, to easily paying via credit card. I would definitely recommend these guys over and over. They put my worries at ease, and they were also truly nice and great to work with. Thanks for everything! read more

I have been working with Round the Clock for quit some time and I am always impressed by the prompt, efficient personable and courteous service. Jerry is the absolute best and Matt is great as well. They always find the correct solutions and the bedbug inspection with the beagle is just the cutest touch, He works harder than the guys sometime :-P. I highly recommend them for your pest control needs. read more

Watch your account with these people. Dede is the account manager and will charge and charge your account without even doing service. When you call to address these issues Dede will tell you to email your concerns or take it to court. No shame in this leach. read more

This company is what dreams are made of. The entire experience from beginning to end has been a pleasure! I have used them at a Property that I manage. From the time I spoke to their office over the phone,through service, and follow-ups their entire staff has been friendly, professional, extremely knowledgeable and ready to answer any and all questions I had. They brought one of their K9's named Toby to do a Bed Bug Inspection. That little guy was such a professional :) he actually made a very uncomfortable situation somewhat pleasant. Even the residents were a little more relaxed after meeting the little guy and his assistant (the tech who escorted him, Ray) Kudos to the entire team, Dee Dee and Karen in the office are rock stars! They set me up with an initial meeting where they sent out their lead tech Brenda. During her visit, Brenda pointed out areas of concern and laid out a plan of action. I really appreciated that thorough approach. I can't say enough good things about this company. Sometimes I am forced to use other companies at the discretion of the company I work for but the other two companies I've used results don't even compare! In this case, you surely get what you pay for! read more

Round the Clock Pest Control - Toby, one of the bed bug detectives! - Pest Control Near Me - Santa Clarita, California

Employee Oliver Mendoza is awesome!!!! Got lost in complex park labrea and he drove me to my door!!! Austin Padua helped and they made sure I was safe and sound! Great customer service!!! read more

Great experience all around. Office staff was professional and courteous. Gary who inspected my home was extremely knowledgeable and did a thorough job during inspection. Courteous and was able to provide good overall tips for proper pest control. read more

This company was really quick to respond and willing to give me a quote over the phone. They also sent it via email as well. Gary was very professional, patient and kind. Although I did not opt to go with this company, I really appreciate the quick response and great pricing that they offered. read more

Cons: - Really difficult to get a hold of, which EXTRA sucks (no pun intended) when you're getting bit by bed bugs every night. - Annoyingly defensive when I called them out on not following up. - Did not tell me they needed 2 spaces to park the vehicle outside my building and was extremely defensive when I said otherwise. Honestly, I'm the on trying to get rid of these bed bugs and I will do everything in my power to not be miserable and would have laid my body on the street to save a parking spot for the exterminators! (It worked out because it was street sweeping) Pros: - Work got done, no more bed bugs. - Friendly when face to face. - Puppies. read more

Your car was parked on Idaho near Brockton today around 9:40 AM with the dog locked in a crate, in a car, with no windows open for I don't know how long. If you're using this business, make sure they are treating their dogs right and not putting in danger of dying from suffocation. Shame on you. read more

I woke up in the middle of the night to find what I thought was bed bugs. I gave Round the Clock a call as soon as they opened and they got back to me within an hour or so. I spoke with Robert Gregorio - what an amazing employee! He went over all the details of the process, how much approximately it would cost, and gave me his number to send pictures. He really set my mind at ease and got back to me right away! Such amazing customer service. Thankfully I had carpet beetles after all but Robert really set my mind at easy with his experience and advise - hopefully I don't have any further issues but in the future I would definitely go to Round the Clock for help! read more

Says round the clock. Yet, no one answers the phone. The live chat on the website is automated too. I needed help today. Bummer.

after being exposed to bed bugs by a friend who didn't know she had them until three weeks after i hung out on her sofa for four hours (the sofa being where she found them), i spent the subsequent six weeks freaking out that i may have them as well. every dark spot on the bed was terrifying, every strange creepy crawly feeling had me panicked. especially since i'm supposed to have 25 people in my house for thanksgiving in just a few short weeks. and despite never seeing live bugs, or evidence of said (beyond sinister spots here and there), i couldn't shake the notion that the insidious beasts merely hadn't grown to adulthood yet. i mean, how unlikely could it possibly be that i sat on a sofa where she later found LIVE BUGS IN THE MIDDLE OF THE DAY and *not* carried them home? after setting c02 traps to no avail (which most would take as good news, but which i chalked up to user error), i finally decided to just pay for a canine inspection. i wanted to know for sure a) if i have them, and b) exactly where they are. over the past weekend, i submitted inquiries to two different local companies, neither of which bothered to get back to me, so this morning, i found round the clock pest control, hoping that if nothing else they could get a dog out here by friday (and thinking that was unlikely). here's how it went. 7:50a - find them online via google, spend a few minutes researching them 8:01a - call. woman answers and pleasantly takes my info and tells me robert will call me back this morning. 9:37a - robert calls me back, advises me on his preferred treatment (because i mentioned the one i was leaning toward in the event we're infested - oh, and by the way, the treatment he prefers is less expensive, and further, later research confirmed its success rates are the same as the one i'd mentioned wanting), and tells me he can be out between 3p and 5p - TODAY - as they have several other inspections in the area. i ask him if they can give me a 30-minute heads up so i can blaze out of the office to meet them. he says that's fine. as an afterthought, i ask how much it will be. he tells me a number that is exactly what i anticipated based on my research of the cost. 12:31p - robert calls me back to tell me that actually, they can come out any time, if i'm available. i say sure, i can be home by 1p. he says for me to do what i need to do, and he'll call his guy and give him my number so we can coordinate. 12:46p - kenny calls me to ask when is good for me, we agree on 1:30p. 1:31p - kenny pulls up in front of my house, lets toby out of his truck to pee, and then knocks on my door around 1:35. he is pleasant, professional, and polite, and after i wrangled my cats to put them away, he and toby get started. 1:50p - inspection done, no hits (with him telling me after each and every room cleared). he does a visual inspection of our bedroom, since that's where i thought i saw the activity. we chat for a few as i tell him about my aforementioned friend's infestation, as well as another friend's infestation (two friends within six weeks! across the country from one another!). i pay, he leaves. 1:55p - i text my mother in law to inform her that we're clear and she doesn't have to scramble to host thanksgiving. she responds, "yay!" which i think was probably accompanied by tears of relief. if i'd known weeks ago that it would take a couple of hours - from contact to completion - to get the answer i sought, i would've called them way back then. it wasn't cheap, but you can't put a price on peace of mind. even if the results had been otherwise, at least i would KNOW, and the not knowing was the part that was killing me. if ever i do have an infestation, no question these are the folks i'll hire for the job. painless, professional, efficient - even from the inspection process (and honestly, they could've told me i have them and i've believed and paid for treatment, so let's throw integrity in there as well). the poor reviews here i have to assume are either bad luck, weird expectations, or reviews of the wrong company, because these folks are top notch. read more

I was VERY impressed with Round the Clock's Kenny and Toby, the dog he brought out. He did an impressive demonstration of how sharp and quickly the dog could detect a bed bug's scent. THANKFULLY the unit was in the CLEAR - the 2 of them completely convinced me, and I'm a pretty big skeptic. Also, Kenny spent LOTS of extra time explaining the science of the process, etc. They were both very pleasant to work with and Toby was VERY work-oriented, yet charming and adorable:) read more

I use Round The Clock (RTC) about 2 years ago for a bed bug problem and again this week for a rodent problem. Because of their professionalism and effectiveness, I will continue to use their services! The first time I used them, I did not know anything about bed bugs. After calling numerous pest control places, I felt the most comfortable with RTC. I am so incredibly happy with the choice I made. They took care of the problem once and for all....bed bugs were gone! This week, I had to call for a rodent problem. I called in the evening and I spoke to Robert and eventually, Oliver came into the picture. Both men were very friendly and communication was great! I felt Oliver was very efficient and very knowledgeable about what he was doing. Oliver was very patient, explained everything to me and I was very appreciative of his time and work! Thank you so much Oliver! read more

Now a days, the customer service that company's provide is deemed more important than rates, for myself and the company I work for at least. I must say, RTC's services and customer service are exceptional. My calls are returned within a reasonable amount of time. The reps. I communicate with, mainly Oliver, are friendly, knowledgeable and efficient. What more can be asked for. I work in a field where bed bugs can show up at any given time. Employee's obviously have to be extra cautious, but are rest assured knowing that upon a phone call, RTC is at our service. They know what they are doing and they do it well. I highly recommend RTC. read more

I had a good experience with the K-9 detection service. We were getting bitten at night and feared the worst, so we wanted to check for bed bugs. We have a 2-bedroom condo; I talked to another place that charges $250 for a one-bedroom and $300 for a 2-bedroom. Round-the-Clock charges $300 to bring the dog, but they said once they're there, if you're in an apartment or condo, they'll inspect up to 8 adjoining units, because the bugs can hide in the walls between units. The inspection is really quick, so this seemed like a much more ethical honorable policy than the company that nickel-and-dimed per room. The handler (Bryan?) showed up on time with the dog (Baby) and did the inspection. We did NOT have bed bugs. Bryan pointed out that there's a planter RIGHT outside our bedroom window, and thought that the recent rain had probably stirred up mites from the dirt that came in through the window. He said we didn't need to pay for extermination, we just needed a cheap DIY fogger. We ran out for one and have not had a problem with being bitten since! Thanks Bryan! I had read online to avoid a K-9 service associated with an exterminator because they might give you a false positive to get you to pay for expensive treatments. That obviously wasn't my experience with this company. The inspection was expensive but for us it was worth the peace of mind to know what we were dealing with and for the advice about how to successfully and quickly solve our issue! read more

This is a customer service review--- I was sitting in bed and saw something crawl on my collar and freaked out, as a friend of mine just got back from Costa Rica and brought home a few bed bugs from a sketchy hotel. I was about to torch the place when I got Robert's number from a friend who uses him to check out the entire set of dormitories for a local university. Robert was extremely helpful and talked me out of lighting my place on fire, urged me to send pictures of what I had found, and quickly determined that my issue was in fact not bed bugs, but a simple case of carpet beetles. We spoke on the phone 3 or 4 times and I felt like I was talking to an old friend. Robert is incredibly diligent, and it was readily apparent that his priority was making me feel safe and comfortable in my own home. None of this 'business-as-usual' talk; but instead real, empathetic, engaged conversation. So rare to find that nowadays. If I should ever have an issue in the future, I've got him on speed dial. He even offered to stop by when in the area JUST to make sure I felt safe and free of bugs. I recommend this man and his company with the highest regard and endorsement possible. Thank you, Robert! read more

Round the Clock was a lifesaver. I had several bites on my ankles and then found a dead bed bug in my bed, which made me very concerned that I had bed bugs. After a sleepless night, I called several pest control companies. Round The Clock picked up right away at 9am, connected me to a bed bug specialist over the phone who confirmed that the bug I found (and put into a ziplock) was a bed bug after I texted them a closeup photo. I asked them to let me know if there were any last minute cancellations or appointments nearby my place in case they could inspect the same day, and incredibly, they did! At 1pm, within 4 hours of my original call, Ray, a field rep and K9 handler, showed up to inspect for bed bugs. He immediately identified the specimen I had in a bag as being dead for a while (very dry) and did a thorough check of the bedroom, where he didn't find any signs of bed bugs. He gave me specific instructions to monitor the situation just in case, even though there were no bugs. After all the thorough service over the phone (two calls) and an in-person inspection, they did not charge me and said it was complimentary! Extremely generous and good-hearted folks. I can't say how relieved I am. Incredibly grateful to the Round the Clock team who were extremely prompt, professional and friendly. read more

We where having BB issues at the appartment complex I work for. I called RTC left a message. Kenny responded in a timely and professional manner. Kenny is definitely the guy you want to deal with, very pleasant to speak too and do buisness with. On the other hand, the Heating crew Jessie and Jose are the best. They were in charge of treating the Units for BB. I really have to say that these guys take pride in what they do. They are professionals and very knowledgeable. Last but not least it's nice to see two guys like Jessie and Jose working hard and doing there job with a smile and a positive attitude. Thanks guys! read more

I always have such great service from these lovely people, this was the second time Ray Castellanos came by to my apartment to walk through with his canine hero, this time the dog was Rustin Castellanos! I just am so terrified of even the idea of having bed bugs, so I'm grateful that Ray always does an intense inspection, to this day I haven't ever had bed bugs or any other infestation (knock on wood). The peace of mind I get after their check through is so worth it. He answers all my questions and concerns (trust me I have a ton). Very professionally and friendly, thank you so much team! I appreciate all your work. read more

Chris is honestly amazing! He was quick but thorough and very pleasant to deal with. Definitely recommend using Chris for your possible termite problems! Thanks again Chris! read more

I would not recommend this company to a friend or family. They placed cockroach bait in my kitchen and didn't give any information on what the product was or risks to my dog. So I called to ask and spoke to Robert. It was on a Friday afternoon at approximately 3 pm. He said he find out what poison it was and call me back. Well he never did. So out of caution I kept my dog crated all weekend. Poor customer service. read more

I want to thank you so much! Not only did RTC answer my call (which plenty of their competitors don't do), they were polite, and were able to send out a tech within a couple of hours...which helped save my sanity. Ray C. was awesome- he was efficient and so very kind to help walk me thru the pest inspection and how to prevent this type of issue from happening again. Plus, I got to make a new K-9 friend in his partner, Toby (one of the sweetest lil' dogs ever). Round the Clock is the best name for this business as they really do help their clients at all times, and in any ways they can. Thanks for giving me peace of mind and a pest free home!!! read more

It was expensive as hell, but we had a beehive removed from within one of our walls. Robert and his crew at RTC were efficient and friendly and were vastly more knowledgeable about what they're doing than other pest control companies we've dealt with. read more

Stay away from these guys. You ask them Pricing and they say that only Robert Gallo knows the pricing? what is that? what if he is out of town that means the business wont run? read more

Very honest and straightforward -- very impressed by Gary's knowledge (and pleasantness).

Excellent rapid response and professional service. Am grateful to Raymond and Dee for the peace of mind

The stars this company earned are because of their K-9 unit that came out to inspect our house for Bed Bugs. Louis was very professional and trustworthy and to see him and his Dog in action is incredible. Thankfully he confirmed we did not have bed bugs but we did have Rat mites... very similar in bites/itching. Again he is the only reason I'm giving any stars to this company. So our next step was to have one of their Technicians come out and give us a quote for rat mite fumigation/pest control. When you are in a situation like ours time is of the essence and you would think a company like this would know that. It was not easy to get a hold of anyone at this business. Once we had someone come out and give us a quote we were trying to move forward and set up an appointment for the fumigation which they quoted us $125. We are renting our house so our Landlord was going to pay for the fumigation the day before we were scheduled to have RTC come out, and when he called RTC they told him it was going to be $300. We tried calling back to see what the problem was because we had a written quote of $125 and they were saying otherwise, and we spoke with the receptionist who kept telling us that they were busy and would call us later to address our concern. So of course this made our Landlord question the integrity of the company and not want to do business with them. After waiting a few hours with no one returning our call we called and cancelled our service appointment. No one tried to follow up and clear up any misunderstandings so it was our understanding that RTC Pest Control was not the best choice for treating our home. read more

Beware indeed! Very poor service. Phone calls not returned. They set rat traps and never came back to check them, leaving me to have to empty them of dead rodents. They also set bait boxes in our yard and were supposed to come out on a montly basis to refill and check everything. I haven't seen them except for that first visit, in which I was charged $350.00. read more

BEWARE!! Totally did not show up. Scheduled and confirmed, but never arrived. Don't use these people, they don't do the job and no one answers the phone. read more