DO NOT BUY A BIKE FROM WINDY CITY! Let me start by saying I…read moreworked for Harley for 3 years a while ago and I loved the company and location, also I have been buying and riding Harley for two decades. After this experience I will never buy another Harley again! Process was going fine, my salesman Aaron i think is his name was knowledgeable and easy to talk to. Sales manager Shavon was a good dude, high energy and a fast talker but had respect. Clothing gals were fine, not much time spent there. Parts counter were cool dude, not pushy and had plenty of knowledge of product, service again didn't spend much time there but they were nice and honest about time frames for bike related issues and definitely knew what they were talking about. Went to finance and I think the guys name was Jermey or Jordan I cant remember at this point. He sold me on an extended warranty that i was unsure about, but pulled the trigger on. He did inform me that i could remove it whenever I wanted if it wasn't going to be used. This ended up raising my monthly by about $85....After a few days I went back to pick up my bike because i had some pipes and highway pegs put on it, now mind you it was never in my possession and never was taken off the lot. I decided i didn't want the warranty because i wouldn't use it at any point, the finance guy did his best to sell me on it but i told him to just chill out and take it off my mind had been made. I asked what my monthly would come back down to and he said that my monthly would stay the same. This makes no sense to me at all, and he could't explain it properly to me either, eventually he just said "well i'm sorry man but this isn't a conversation i thought i would be having two and a half weeks later" Mind you it had only been six days since I purchased the bike. SO he got his GM involved and this guy is a real peace of work. He definitely only cares about his bottom line and not the customer. After back and forth about the monthly he finally said "I'm sorry but this isn't information that we just give out, and you should have asked about it before you signed" I told him to scrap the whole deal and I will take my business elsewhere. He then proceeded to offer me $9000 less than what the bike was worth because it was used! Again, never driven off the lot, never test road, nothing! He just strong armed me and knew I wouldn't do something crazy like that. Gm Rene is his name, look out for this guy he does not care about anything you have to say in any stretch of the imagination. I can't believe the owner JERRY CARRILLO even hired this guy. I mentioned that I was going to speak to my lawyer because I feel im being taken advantage of and he became verbally hostile instantly. DO NOT BUY A BIKE FROM HERE FINANCE WILL TAKE ADVANTAGE OF YOU!

Ball drop extraordinaire…read more Long time customer who decided to bring in someone who is looking for a new set of wheels. I guess I was referring a possible new customer. We walked in at 1106 this morning as I checked their hours which said 11-4. The gentlemen (employee) who was perched in the seat where the manager usually sits hollers "we're closed" and we open at 12 Now I'm not in sales but I can say that if I worked at a business that advertised the wrong opening time and I had 2 customers walk in on a rainy day before opening time I would have at least taken the time to get up off my a$$, greet the customers, explain the hours and maybe inquire as to how I might assist them during normal business hours. I was going to inquire about winter storage for my bike I bought here back in November and my son in law was going to inquire about a new purchase. I guess LSHD doesn't need our business I'm sure we will find another dealer to take our money !

5 Stars - Outstanding Service from Isabel at DPS Motorsports!…read more I recently purchased a 2024 Honda Goldwing from DPS Motorsports, and I couldn't be more pleased with the experience--especially thanks to Isabel. From the moment I walked in, she was welcoming, knowledgeable, and genuinely enthusiastic about helping me find the right bike. Isabel made the entire process smooth and stress-free. She answered all my questions with confidence and clarity, never rushed me, and made sure I was completely comfortable with every aspect of the purchase. Her professionalism, attention to detail, and friendly attitude really stood out. The Goldwing itself is everything I hoped for--powerful, smooth, and loaded with features--but what made the experience truly memorable was the level of care Isabel put into making it all happen. If you're in the market for a motorcycle, I highly recommend DPS Motorsports--and definitely ask for Isabel. She's a true asset to the team and made this an exceptional buying experience from start to finish!

Really off vibes if you are a woman. Took my bike in for an oil change and safety check (chain,…read morefluids, brakes, etc) Didnt say hello and just stared at me as I came in and approached the desk. Really odd. Got the bike back after a $200+ oil change and safety inspection, and the broken clutch lever was not even noticed, makes me wonder what else was missed. The bike was dirty when I dropped it off, still dirty when I got it back. Dirty isn't the problem, but the dirt lets me know what was and was not touched. Really wondering if anything was actually checked. And again, being stared at silently like I had tree heads when standing at the service desk was really off-putting. Went back recently and the staff were different guys (the service department has since been moved to the other side of the building). They were more normal and friendly, but I cant get over the weird experience last season and still wonder what was missed that last time. Update: second time I've been in since my weird experience- very friendly and helpful. Worked with me to get my bike back on time before a scheduled trip. Very glad that the odd experience was a one- off type thing.

I've been coming to this place since my brother, Dirk Christopher Hostetler (Host, near the end)…read morepassed way on October 19th, 2008 and willed me his R1200c. They are amazing and you'd never know that this is the most active BMW dealership in the state. The service department has consistently given me precise diagnostic work, clear estimates, and meticulous documentation of all maintenance, from valve adjustments and final drive service to complex electrical troubleshooting and software updates including when I messed my electrical system up bad by installing an LED nightlight system on it. Their technicians treat older oilheads and newer water-cooled models with equal competence, use OEM parts unless I request alternatives, and always torque to spec and log service intervals so my maintenance history is complete and easy to reference. I sold that 1200 with all its maintenance paperwork and bought an R18. Turnaround times are accurate, communication is proactive (calls, texts, and photos when needed), and they're transparent about what is urgent versus what can wait, which makes long-term ownership planning honest and straightforward. The parts guy and his counter is efficient, knows microfiche and part supersessions cold, and can usually get obscure components within a couple of days. Overall, the operation feels like a high-volume shop in terms of capability and inventory, but with the attention to detail and personal familiarity of a small, specialist BMW-only garage. Do NOT ignore the huge selection of used bikes of EVERY MAKE that they've serviced and, many times, have rebuilt. Their inventory is ENORMOUS and their prices are below market (I am constantly amazed at their below market deals).

I'm unfortunately updating my previous positive review after a disappointing experience regarding…read morethe 600-mile service on my 2025 BMW S1000RR. To be clear, the service itself was completed professionally and I paid the $420 bill without issue. My frustration is not about paying for maintenance -- it's about feeling misled throughout the process and disappointed by the lack of customer care. When I purchased the bike brand new, I was told the first 600-mile service was included. Because of the Midwest riding season and winter storage, I didn't hit the mileage until later. During visits in January and March, I specifically asked if I could bring the bike in early for service since I was still under the mileage requirement at the time. I was told no and that the bike needed to be at least around 550 miles before the service could be performed. Now, after completing and paying for the service, I was informed that as of January 2026 the bike actually could have been brought in as early as 350 miles. That was extremely frustrating to hear because it directly contradicted what I had been told previously when I made efforts to schedule the service earlier. Had I been given accurate and consistent information from the beginning, this entire situation could have been avoided. What also disappointed me was that the 6-month limitation was never strongly emphasized during purchase or during my follow-up visits. Most dealerships that value long-term relationships would at least provide a courtesy reminder or better guidance regarding an important warranty/service deadline, especially for customers who actively service and purchase through them regularly. Unfortunately, that was not the case here. I completely understand dealerships have policies and need to run a business, but consistency and customer communication matter. I've purchased and serviced 3 BMW motorcycles through them, regularly bought riding gear there, tipped staff generously, and even referred multiple customers who ended up purchasing bikes from them. I genuinely believed I was building a long-term relationship with this dealership. In fact, I was seriously considering purchasing a new M1000R from them as my next bike, but after this experience, I've decided I'll be taking my business elsewhere. This review is not directed at any one employee personally, but rather the overall handling of the situation and lack of customer goodwill. Very disappointing experience from a dealership I previously spoke highly of.

They are so kind. I can't believe I've never been here before. Located around the bend from Buffalo…read moregrove high school. I stopped in because my TPSM light had been on for a few months after I left jiffy lube in Wheeling. They had done a tire rotation and when I returned to let them know about the light, I was treated like garbage. All the men that work there are rude AF. They seemed annoyed I returned. Jiffy lube told me to take my car to a tire shop. Anyways Dakota informed me that it could be the sensor, tire slowly losing pressure and talked to me in detail about how to proceed as my car is 12 years old. They also told me how I can save money & the costs of replacing the sensor, labor & were sooooo kind!! I asked if they could help drill my side bumper as well which they said they could do. They don't do full body work. This is close to my home which is another convenience. They have the sweetest quotes on their billboard by the entrance.

Congratulations! I want to thank and congratulate Steve and his team at Dakota K in Buffalo Grove…read morefor the excellent work they did on my wheels during last week's freeze. The seals on both front tires failed on consecutive days, leaving me completely flat. Dakota K repaired both tires the same day I brought them in and had me back on the road and rolling in no time. It just goes to show that you can't beat a local business for outstanding service. Thank you, Dakota K.

I found DPS randomly online, turned out to be a great experience. We went to get some audio…read morecomponents and side steps installed on our campervan. The customer service was really good. I initially emailed them to get info on the cost and timing, they consistently replied within a few hours and were very helpful. They got me in within the next few days. Their showroom is really organized and clean. I got a tour of the back garage area, which was way bigger than you'd expect from seeing the front of the building. They had a lot of high end cars getting work done, ranging from full vehicle wraps and audio installs. The work completed worked properly and was a very clean install. They left my vehicle very clean and gave me all the original packaging and instructions. I had a great experience with DPS and plan to bring other vehicles there when I need any work done.

I had my daughter's car wrapped at DPS. She loves her Mystery Machine!…read more We had a previous car wrapped at another place and had a terrible job done there. DPS did a crazy beautiful, professional job. Every single detail is perfect. The inside of the hood, doors and gas tank are all amazing. So glad we found these guys! I will be back when I get my Bronco.

This place goes above and beyond any and all expectations. I am probably the most dubious person…read morewhen it comes to mechanics and anything car-related. in the past month, I've needed to bring in two of our family cars to have them service. Timely responses, easy to work with people, honest and good mechanics. I've had the best experience with figuring out a problem was one of the cars, getting a quick turnaround on the other car. The only place and only professionals I would recommend! They get the job done right the first time! they made it possible for me to just spend time with my family while they take care of my cars, making them safe to drive. Don't wait, get your car in today. They give your car the care it needs.

Initially posted 3 star because an issue I thought should have been addressed on prior visit. Was…read morecontacted by Mike to make it right. He addressed my concern to my satisfaction and I can revise my rating to 5 star.

Dan, juan and gio are they best there they treated me like family and took care of what I needed…read more Check them out for you used auto part needs

Very disappointed. Drove 2 hours. LKQ still has there yard open. I highly recommend going there…read more The government guidelines is complete bs because no one in the store had masks on

The guys helped me with a repair that I needed outside of regular business hours and outside of…read morewhat they generally work on. They were kind and really helpful in a crisis and I could not have appreciated them more. Great people to work with!!

Very prompt and complete service at a fair price. I definitely recommend Moto and Motor for your…read morebike repair needs.