I've used John 3x now. The first time was to clean the interior seats of my car, the second and third times were to clean my couch. Each time I've reached out, he is quick to get back to me. I'm able to get my service scheduled within the next week. He does a great job each time + very informative. Great customer service and the pricing can't be beat! read more

Royal Carpet & Window Cleaning - My clean couch. Looks brand new and it's 20 years old!! - Window Washing Near Me

John is the real deal. Carpet looks great, here's a picture of his van. True American through and through. read more

Royal Carpet & Window Cleaning - Cool van! - Window Washing Near Me

John did a great job. Super responsive and accommodating to my schedule. He got all If the stains out of my carpet and my carpets looks way better than previous more expensive services. read more

Just had our carpets and hardwood cleaned. I appreciated being able to text to schedule the appointment. He came same week as I contacted him. I used a promo I saw on Facebook so the price was very good. He texted when he was on his way and came perfectly on time (I really don't like when people show up early without warning, I am very scheduled and appreciate when things go as planned). The carpet looks great, my hardwood looks beautiful, and I'm very happy with our experience with Royal Carpet! read more

John is great at what he does and he's very kind. He even went above and beyond to clean some chalk off my driveway. I got my full rental deposit back which was great. My only complaint is pricing and communication. I booked using the $15/room special but somehow paid $180 for a 3 bedroom house. It's my fault for not asking for a price ahead of time but I wish it would have been addressed when I asked repeatedly after the fact. read more

Amazing service and so flexible. We could not believe our eyes on how clean our tile, carpet and window looked once John was finished. We would most definitely hire again. Thank you!! read more

Terrible customer service! I had an appointment for him to clean my carpets and 30 minutes before the appointment he cancelled with no apology. He stated that the house he was at asked him to do extra work, but I believe he should have made his appointments a priority instead of canceling them at the last minute. read more

This how my experience went with "Royal" carpet cleaning. I saw Johns company on Facebook and watched several videos and was impressed with his rotovac machine and the prices it showed on his facebook page. John came out to my house to give me a price and estimate while he was out in the area working on another house. When John arrived he started with the master bedroom and was done with that room in less than 10min. I then asked him where the rotovac machine was and I was told oh that is $10more a room and I didn't bring it with me. When John came out he never gave me the option or told me there were 2 methods to clean the carpet and the rotovac would be more or I would have gone that route. I agreed with John for him to clean the room and then to come back and go over again with the rotovac. John was in and out of my house and "cleaned" 3 rooms in less than 45min. I was not happy but figured when he came back they would look better. This is where John starts to cancel multiple times and not show up. I had taken several days off work to be home just to be left waiting or rescheduled. Here is my timeline: - 5/20/19 - Came out to give me an estimate when he was down the street - 5/21/19 - Schedule appointment for 5/22 - 5/22/19 - @11:09 I got this message "Apparently I had a miss communication with a customer. My 1030 I thought was for an estimate Well, they kinda cleared the furniture out for today. Could I come tomorrow 1230 ish" (I took this day off work to be home) - 5/23/19 - John arrives to "clean" the carpets and is in and out in less than 45min and didn't bring the better machine and I don't feel he would have even mentioned it if I had not brought it up. - 5/26/19 - John sends me a message saying he will be back out on Thursday with the rotovac. (I only wanted to to go over just the master bedroom) - 5/28/19 - I get a message from John "Would Friday the 31st 1130-12" and I agree - 5/31/19 - @7:15AM I get this message from John the morning he is scheduled to come back with the rotovac and reclean the master bedroom only and I took this day off work also. "Hello, I need to reschedule I'm on my way to the Bay Area for a urgent family matter. I'll get you a day when I'm back in town". I was understanding as family comes before work. I then waited for John to message me back once he got back to work - 6/3/19 - @10:45AM I send john this message "Good morning John, Just checking back in with you and see if we can set a day for you to come out and just do the master bedroom in my house" I get no response - 6/9/19 - @8:32AM I send John another message "Hello John, Checking back in with you" @8:32PM John replies with "Thursday" - 6/10/19 - @9:30AM I send John a message "Good morning John. Do you have a ETA for tomorrow?" and John replies with "2 ish" - 6/13/19 - @12:57PM (1 hour before my appointment and another day off work I get this message from John " Hey did u want the rotovac machine?? If so I forgot to put it in my van but I'm in your area all day Sunday" I respond with "Yes I want the rotovac see you on Sunday" - 6/16/19 - @7:43AM I send John a message "Good morning. What time today? I wanted to head to the lake after you leave so hoping it will be early" This was fathers day and I was supposed to go camping but just wanted to finally get my master bedroom so I decided to not go camping and just to the lake after. John replies@8:56AM " Well I'll probably b late. Should b before 1". I am cleaning the house and waiting for John to arrive back at my house to reclean just the master bedroom. @10:37AM he sends a message "I'll be there 1130 ish" I didn't see this message @ 11:23AM I get this message from John "Ok I've have to take off No answer". @ 1:13PM I notice John is still not arrived as he said before 1 PM. I then check my facebook messages and see John's messages. I send John several messages "I have been home waiting and don't have fb messenger on my phone". "Did you come by my house?" "I was supposed to go camping this weekend but didn't go so I could get this done". John doesn't reply so I then attempt to call several times and send me several txt messages asking for him to call me back ASAP or at the start of his day on 6/17/19. @ 7:21PM he reads my FB messages and then @8:53PM he replies "Yes" to my txt asking for him to call me back at the start of the next day on 6/17 -6/17/19 - I get no call or txt back from John. @ 6:01PM I send John a txt asking for him to call me. no reply at all -6/18/19 - (Today) I send John my last 2 messages " Still waiting for a callback John" "This is getting a bit ridiculous" I decided to check out John's Yelp page and find I'm not the only one with similar experiences of In and out and not doing a quality job. Please don't get in the same situation I was in. Decide on another carpet cleaning business because John obviously doesn't know how to communicate or treat his customer's. This is one of the worst experiences I have had with a company read more

Wow, what a disappointment! John did the most minimal, basic job he could possibly do. John quoted me $180 for the work that I asked for. I was adamant about deep cleaning as we have a new baby coming. He did the entire job in about 45 minutes and was gone! Charged my wife more than he quoted me, and was Unapologetic when I messaged him with complaintsabout all the missed spots. I had to pull away from work to come back and meet him and take h9m by the hand t9 show him all the spots he missed...which was about everything he was hired to do. He returned, which I appreciate. I showed him what I was unhappy with and I quickly ran back to work. He spent about 5 minutesfor the second time! and did not bother to bring his equipment back in to clean the carpets. As a matter fact, he took a shit in my bathroom and left about 5 minutes after I did. Is it money? I would have paid whatever, but deep cleaning is not an option. I would highly advise saving yourself a headache and going with someone else. What a joke. read more

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John showed up on time, actually early, and did an excellent job on the carpets that we needed. Very pleased with his response time. His pricing was the best that we could find around. Love that he is a local guy. We were so pleased we already scheduled another service! Thanks read more

We hired Royal Carpet & Window Cleaning to clean our tile and grout. John was in and out in less than an hour. Parts of the floors were clearly not cleaned, as you could wipe your finger across it and see dust on your finger. The grout was not cleaned to the walls, as there was about an inch and a half of visibly non-cleaned grout next to the cleaned grout leading up to the walls. The grout now sticks to our socks and we've been informed by others in the industry that the cleaner was too strong and ruined the grout. We will now have to pay more money to correct the damage caused by them. Do not go with them! read more

Our go to carpet cleaner, we have always pre planned a bit out so scheduling has never been an issue. Has always talked to us to make sure we are only paying for what we need too! read more

I hired John to clean the carpets at my Mom's house in Sun City. He arrived on-time & immediately got to work. We were amazed at just how dirty they were, and looked brand new when he left. His pricing is more than fair, too! I've got him scheduled to come do my house next week and already plan to have him back for both the carpets & windows in the spring. read more

John cleaned our windows and carpet. He is a good, honest guy and does a great job. Our windows look so much better, and he really cleaned up a problem area we had from one of our cats. We would highly recommend him for your window and floor cleaning. Thanks again John! read more

John arrived on time and ready to go. He pretreated the carpet as needed, and throughly cleaned our carpet. He did an excellent job and I have already set a future appointment. We have tried others in Lincoln, without mentioning names, they are not even in the same league as Royal Carpert Cleaning. 100% satisfied. He is well priced as well. Gary M read more

John came today and cleaned the carpets and all of the windows in our house for less than what I was quoted for just the carpets from a few other companies. Everything looks fantastic!! He was so friendly, professional and thorough, we will only be using his services from now on! read more

Purchased a deal on Living Social for 20 windows but needed 45 windows cleaned at my home. John arrived on time, very personable, & got right to work. He dusted around every window in the house, cleaned all windows inside and out, and did a second run to touch up things he may have missed. Although I paid half of what regular price would be, I think his work would be a deal at the full rate. He was super thorough and was done in a very reasonable amount of time and never got in the way. We will be calling Royal again! read more

John was fast with the carpet cleaning and the result was better than I expected. He rate was so reasonable that I had to ask him if he was sure about the price. He has a wonderful service and a great personality on top of it!! read more

John came out and cleaned my carpets today. He did an absolutely phenomenal job. Very friendly, very effecient, top tier quality work. Highly recommended. read more

Royal carpet will be who I call from now on. John came and made my sofa and recliner look fresh and clean. My carpets look fabulous. His prices are super reasonable! My new go to guy! read more

John was on time, efficient and friendly. Good tips for follow up on vacuuming. We need to get rid of the cat hair in a newly purchased home for my allergic mom. Thanks! read more

I have used John 2 times now. I will never even try another company. He is absolutely the BEST. My carpets come out perfect every time. I have referred him to my friends and they say the same thing. I am kind of a geek so I had to peek inside the truck. This is one serious piece of equipment. Don't hesitate to use him. You won't go anywhere else. John, if your reading this, raise your prices a little. You're worth it. It's not just about price. read more

Horrible Service: I saw the deal for window cleaning on Living Social for 20 window, two story house. Before I purchased the deal, I called and asked if they clean inside and outside. I was told yes but when the rep showed up to clean the window, he did not clean on the inside and barely touched the outside. The guy was rude...Windows still had stains, wouldn't clean the windows on the 2nd floor because "they were too high", (why advertise something if your aren't planning on doing it). I would not recommend this company, save your money. You probably can do a better job yourself. read more

Called Royal Carpet & Window Cleaning and left a message. I didn't get a call back so I called him again the next day. This time he answered the phone, but said that he was driving so we setup an appointment and I texted him my address. On appointment day he arrived early, but that was ok since I was ready for him. He was quick and fast in cleaning our carpet. His price was the lowest I found. Would high recommend him for any carpet cleaning and/or window cleaning. Will be using him again. read more

John had a last minute opening and was able to clean my carpets on the date I needed. He was prompt, friendly, and good! He's who we will use going forward! read more

I had John come out and clean my carpets a couple of weeks ago. He was on time, fast and efficient. He was incredibly friendly and all at a super reasonable price. I will definitely be using him again. read more

I had an appointment with Royal Carpet Cleaning this morning to show up between 11-12. At 12:15 I called, apparently the owner/operator was stuck in a traffic delay coming home from Reno, and traffic was diverted from Hwy 80 to Hwy 50. When I got a text about 10 minutes later, John said he was on 50. Obviously he had known for hours about this delay, as he was already on a different route. Yet, no call, no text, no nothing. I had moved my furniture and wasted my entire morning waiting for him. He offered to come back the following weekend. Thanks, but no thanks, you already wasted my day. Absolutely unprofessional and inconsiderate. A simple phone call or text explaining the delay would have been appreciated. read more

Today my Great Dane woke me up to show me the huge mess from her tummy being upset and lets just say it was a job for a pro! I couldn't even find anyone open much less to return my call until I called Royal Carpet. They promptly returned my call, understood I had an emergency and acted right away. He was at my house within 20 minutes!!! Very impressed with his service and customer service as well. Thank You so much for all your help and great work!! read more