Would not recomond this shop.Very disappointed . Took my truck in for some simple paint work and…read moreduring the repair they caused some damage to the sourounding area. When I confronted them all they wanted to do was argue with me make excuses and talk down to me and refused to take responsibility for the damage they caused. Poor costumer service, poor communication and shotty work

Took my car there primarily because they went through my insurance. I got into a fender bender…read morewhere my front and back bumper were damaged. I got a rental car for 30 days paid by my insurance through another company and then anything after they I had to pay. About 3 weeks in they called stating my car was ready for pick up and said it took a little longer because 1 of my parts had to be welded by a 3rd party. When I came to pick up my car only the back bumper was done. I came back in immediately and said only half of the car is done. So they took my car back and I kept the rental so they could finish the car. They said they initially didn't see the front bumper was damaged, and that it was at the bottom of the claim. It ended up going over 30 days so then I had to pay almost $300 for extra days for the rental. I asked for them to refund the rental cost due to them having me come in when my car wasn't ready and that they could have potentially finished everything while they were waiting for the 3rd party. I understand sometimes repairs take longer than 30 days but this was not that much repairs and they made it an inconvenience for me having to come back and forth. I was going round and round with staff at this facility and managers who would never call me back or return my emails. Made multiple phone calls with them stringing me along to still never hear back and still not get refunded.

I wish I found MA Motorsports sooner. After a previous shop was unfortunately, careless while…read moreworking on my brand new Nissan Z, I discovered MA Motorsports after browsing an old Nissan forum online and I'm so glad to have found them. Not only are they an honest team who are effortless to work with, they are outstanding when it comes to meticulous work and attention to detail, with consistent communication from Jon and Kiely as they worked on my car. Their expertise and ability to apply their vast knowledge of motorsports engineering to just about any build, gives me 110% confidence that I am taking my Z to the right place. Absolutely worth the hour plus drive through traffic to the shop. From custom race winning fabrication, to street driven daily drivers and anything in between, there isn't anything MA Motorsports can't do to take care of you and your project!

The team here is great. My daily driver is a 2001 Audi with 203K miles on it. Everyone knows the…read morekind of repairs an old Audi needs. These guys fixed the following for me. * Turbo * Exhaust * Electrical * E brake (the dealer could not even figure this out) * Breaks * Wheels bearings (which were rusted stuck) I drive 1 hr in from Columbia MD to get my car serviced here. They use their knowledge of optimal competition car engineering (check out their trophy room) and apply it to everyday drivers to give their customers cars the quality and service that will keep them running forever. They also have an arsenal of tooling machines that can create unique parts for any car. They even have a Dyno on site! So if you like vintage BMW, Mercedes and Audi's and want them to run as if you stepped back in time this place is for you.

Very poor communication…read more If they have your part in stock, great! It'll ship fast. If your part is NOT in stock, they will ignore emails, calls, and facebook messages until you finally file a chargeback.

Even a one star ranking is too good for this company. It's been months since I last heard back from…read moreanyone and now the voicemail is full. This company is only out to steal your money.

I walked out when they tried to sell me a car above MSRP after making fun of me and where I use to…read moresell cars at. The finance manager than lied about taking $3k off of it. I didn't get her name but she was a blonde older woman. Angela Kendig the sales consultant couldn't answer many questions about the cars and seemed to be very inexperienced. She told me she use to sell at Honda next door then proceeded to trash talk them. Since I told her I be comparing the CX-5 to the Honda CRV. After a finance person came over when I made it clear I was just getting quotes but wanted to ask me about my credit and how much I be putting down. Etc. I was uncomfortable and at this point didn't trust anything I was told. So I asked to speak to the sales manager. Instead of helping me, Justin Ledbetter was rude especially after he found out I sold cars myself. He made a lot of rude remarks to the point I said ok I'm gonna leave because this is a horrible experience. I'm not buying a car above MSRP. They are very pushy. You can't even test drive the car by yourself and how can I want to buy a car when I don't know how it drives on the highway etc. I literally was only allowed to take the car in a circle around the block and prob didn't go faster than 25-30 mph. And I was shown a car that was not even the car I requested or came in for. Now they won't stop calling me, emailing and texting from heritage Mazda.

I bought a used 2021 Hyundai Sonata with under 30,000 miles on it. I was looking for something that…read morehas low mileage, reliable, and something that would lower my payment. Only thing that happened was my payment was lowered. A week into owning the car I smell a nasty/plastic typer of burning smell coming from the engine bay, this smell leaks into the cabin causing and leads to me getting headaches. That's how bad this smell is. still under their 30 day warranty they I returned and immediately brought it to their attention. They said it was probably dressing they put on from when the car was detailed and needs to burn off. They also said if I still smelled it to come back. a few days later the smell after trying to deny it and pretend it wasn't there the smell was still leaking into the cabin. I returned the dealership and when service advisor who came out to greet me at my car I took them over to the exact spot where the smell was coming from and they acknowledged that something didn't smell right. While waiting for them to try and diagnose it again I was pulled aside and was told they could look at it but it would be better for me to take it to a Hyundai dealership as they would be able to diagnose it better. So that's what I did. It left me without a car for 3 days while a dealership had me leave me car with them and tried to fit it in to their schedule. that dealership was unable to find the same smell, that dealership suggested that it was due to "sealed air fresheners in the glove box" I let another few days go by trying to again convince myself that the smell wasn't there but it still was. Feeling helpless I decided to reach out to the General Manager at Heritage Mazda. He was said that "I am sorry to hear that you have been having some issues with your vehicle. Of course it is our intent to never have to have a customer come in recently after purchasing a vehicle with issues" It seemed like they were going to make it right and finally figure out what was going on. They arranged to put me in a loaner car and they had my vehicle picked up from my work to be brought back for service. They took it to one Hyundai dealership in Fallston, and they also were unable to diagnose the smell. Still feeling frustrated. I asked them if there's anything they could do try help me trade in this car. When I asked for the GM to give me a call, they said he would give me a call in a few minutes. A few minutes later, I got a call saying that they were going to take the car to their Hyundai dealership, that they owned in Towson. Towson was unable to diagnose the smell as well, now I was feeling absolutely crazy. The smell was acknowledged, but now no one can figure it out. I've I've had friends, family and coworkers all right in this car and asked me what is that smell. At this point, I was just chalk it up as a loss, they had sold me a faulty car and they didn't care. the day after I pick up my car I took it to my preferred Hyundai dealership to get an oil change and just do the routine maintenance as I do with all my cars. I went to pick it up and they told me that the tires are at levels that need replacing. So now I have a car that has a constant burning smell coming from the engine that is leaking into the cabin, and a car that I've had for a 3 months and have taken for one service and now it needs new tires. I emailed the General manager of the dealership again and said that I appreciated their efforts on trying to help diagnose the smell. I also wanted to know if when the acquired the car that sold me if they charged at tire recycling fee. I have received no responses, so at this point I'm stuck with a car that has an issues with a burning smell and was sold a car that needed new tires. I would be extremely leery of buying a used car form them. I've also seen other reviews on here with similar issues. I wish I would've just picked up my keys and never traded my original vehicle in because this has been nothing short of a nightmare

I've been a customer here for years but the past 3 services I've had done here have been patience…read moretrying. First incident was an oil change that took an hour and then they got my car stuck in the car wash for over another hour and didn't say anything to me until I found 2 different people and asked. Thought it was a one off didn't think anything of it, but the 1st person I asked to help me had an attitude. There second incident, another oil change... Again took 90 minutes. Service desk people were at least nice this time. This time, great customer service... At first. Was told it would take about 2 hours for all of the service being done so I waited like usual. 2.5 hours go by... No word on my car. 3 hours and I ask the cashier. Said they'd get the service manager... No word. She finally checked for me and told me there was an issue and they're we're almost finished, maybe another 10 minutes. So 4 hours after I walked in I finally have my car. The tub is this is the closest service center to my house but I think I'm willing to drive to Carney or Nerwark from now on.

Worst place to even get serviced at. Took my car here for an oul change, took them 2 hours and i…read morehad to keep asking where my car was at. They came back with the car, didnt even wash it and i left without paying a dime.

Very legit shop. People with a true passion for cars that care more about the customer than their…read morewallet. This shop went above and beyond to get my car running right so that I could make a car show I had been preparing months for. I won't be going anywhere else. Wish I knew about the shop sooner.

I purchased this 1953 Studebaker Champion recently. The founder of One Off Rod & Custom Larry…read moreStewart built this late 90's early 2000's. I believe it has under gone a trans formation. Not to the body. It still has the Headlights Frenched,Bumper modified, Most chrome & other trim removed,taillights modified. B Pillers Modified, I've seen a picture from Studebaker Nationals in So. Bend Indiana 2002 and the body modes were done then. I'd would appreciate any information i can to further my hunt for history about the car.

You're going to think I'm crazy but years ago I had my Chevelle in his shop for over 10 years! it…read morewas NEVER done. it got ugly.

Not sure how I feel about them When in to get a dent out…read morefor my car, on the day of the estimate I was told one day.. On the day I dropped my car off I was told one day.. After getting no updates from them I was left to call them regularly for updates. One day turned into a potential 4 day which was not okay for a small ding in the back of the car... But got my car back in three.. The car looks good but the inconvenience and lack of communication made me skeptical about their work

A Stellar Experience with VW of Fallston…read more When it comes to purchasing a new vehicle, one hopes for a seamless and stress-free experience. However, sometimes unforeseen issues arise that can turn the excitement of a new car into a daunting ordeal. This was the case when I encountered a significant issue with my brand new 2024 Tiguan. Yet, the way the team at VW of Fallston handled the situation transformed a potential nightmare into a remarkable testament to exceptional customer service. First and foremost, I'd like to commend Derick, Frank, Joe, and the entire team at VW of Fallston. Their commitment to customer satisfaction is nothing short of outstanding. Over the years, I have purchased several new automobiles, but none of my experiences have matched the level of honesty, transparency, and support that I received from this dealership. From the moment I realized there was an issue with my Tiguan, the team at VW of Fallston took charge. They assured me that the problem was theirs to resolve and that I would not have to shoulder the burden alone. This sense of responsibility and accountability is rare in the automotive industry, where customers often feel left to fend for themselves once the sale is complete. Communication was a key element in how VW of Fallston managed the situation. Derick, Frank, and Joe kept me informed every step of the way. Whether it was an update on the progress or simply checking in to see how I was doing, their proactive approach helped alleviate any anxiety I might have had. In addition to their effective communication, VW of Fallston went above and beyond to ensure my convenience during the repair process. They provided me with a loaner car, which allowed me to continue with my daily routine without any disruption. This gesture, though seemingly small, made a significant difference. The resolution of the issue was swift and efficient, thanks to the expertise and dedication of the team. They worked diligently to diagnose and fix the problem, ensuring that a new Tiguan was found. Reflecting on this experience, I can confidently say that VW of Fallston has redefined my expectations of what a car dealership should be. They have set a new standard for customer service, one that is characterized by integrity, transparency, and a genuine desire to help. It is clear that Derick, Frank, Joe, and the entire team take great pride in their work and are truly passionate about delivering the best possible experience to their customers. In an industry where trust can often be in short supply, VW of Fallston stands out as a beacon of reliability and excellence. Their actions during this challenging time have earned my loyalty and respect. I am grateful for the way they handled the situation, and I will not hesitate to recommend them to anyone in search of a trustworthy dealership. Thank you, Derick, Frank, and Joe, for turning a difficult situation into a positive experience. Your dedication and commitment to customer service are exemplary, and you have my sincerest appreciation. Kudos on a job well done!!!!

I recently purchased a car from this dealership, and I have never had a worse experience in my…read moreentire life.... for starters before this I had previously just owned a car which i ended up having to part ways with unexpectedly it had taken me a long time to finally come across a dealership that genuinely wanted to help me in the terrible situation I was in. for starters the car I had owned previously i had put down a large lump sum of money and I was paying that car off consistently for 6 months it was my first time owning a car on my own i did everything all by myself so how come it was so easy for me to purchase that car on my own but not when it came to purchasing a vehicle here.... I had seen a listing for a car at this dealership at a reasonable price seemed nice and all until I actually got to the dealership, they really didn't tell me anything that was going on with the car like the broken tire sensor, the broken glove box, the squeaky windows, the connections of the power of the car, giving me a key with a dying battery. anyways I ended up having to get a cosigner for my new car because this dealership was hardly willing to work with me but anyways having a cosigner was not supposed to be a problem who knew it would end up causing such a fuss!!!!! after purchasing the car, they had contacted me again about how they messed up my paperwork they told me one thing and told my cosigner another thing okay.... anyways so come to find out my supposedly new car starts having all these issues and while me and my cosigner are back at the dealership again, they still had all the paperwork WRONG anyways told me they fixed it I ended up making an appoint to get my car worked on. here's where the real fun begins!!!! so I get to my appointment can't find anything in the system with my name yippie anyways get that figured out I waited probably like 3-4 hours for a window squeak a glove box and a tire sensor and my screen all to find out all they did was replace my tire sensor and "fix" my window yeah my windows fixed but it looks like they took a metal sponge to it so now my whole window needs replaced!!! on my brand new car !!!!!!!! and mind you originally, they told me to go to another dealership.... like I'm sorry don't sell cars that aren't Volkswagens if you physically aren't capable of it??? anyways so I tried contacting the corporate and they told me they couldn't do anything because my car isn't a Volkswagen and it's a private owned dealership so like okay whatever anyways remember the paperwork issue??? yeah, they were supposed to send me and only me the payment papers for my auto loan and guess who they didn't get sent to ME yeah that's right!!!! I'm so done with this dealership I honestly don't ever want to go back there for anything no one there knows how to do a single thing, and no one should ever buy a car from here honestly because it is a terrible experience