This is long overdue (around 3 years overdue to be exact), but shoutout to the manager named Nikki. I have never seen better customer service, except for, it just so happens, at California Fish Grill. ;) read more

I've been here a few times and the last time I went here I was disappointed. I went with another person after shopping and got the following items on the menu: Irish Nachos- It was not what I was expecting. It was thicker slices of potatoes that were deep fried topped with cheese, a bunch of bacon, and some sour cream. It was gross. The potatoes 'chips' were soggy and extra greasy. This was definitely not finger food. It was a bowl of oil. Fried Zucchini- I didn't see a difference between this and any fast food fried zucchini. It was nothing special. Fish Tacos- This was two deep battered fish deep fried served with guacamole and sour cream. The two fish tacos were huge. They were okay. Cranberry, Apple , Walnut salad- This was my dish. This salad consisted of cranberries, apple, walnuts, raisin, blue cheese, and grilled chicken. This was also okay. It had way more cranberries and raisins than I cared for. Our mediocre meal was about $40. We had a gift card so we just tipped. If we didn't have the gift card I don't think this would be my go to place to eat. As for service, it was good. The girl waiting on us probably checked on us more times then was necessary but whatever. I like the Ruby's at HB pier but this one really doesn't do it for me. read more

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There were so many other restaurants to choose from within the immense luxurious South Coast Plaza Mall, but elected to come here to hopefully cheer my daughter up after her Crocs incident on the Macy's escalator. =( I've been to a couple of Ruby's Diner branches before, and was pleasantly surprised with the friendly service and quality of my family's meals at this branch. I ordered the swiss mushroom burger and french fry combo and really enjoyed my tasty perfectly cooked juicy burger draped with swiss cheese and mushrooms along with steaming hot fries. My husband ordered the onion rings as a side for his burger, which were delicious. The next time I dine here I'm definitely ordering the onion rings for my side dish. They were large cuts of onion deep fried perfectly. Not too much breading and not too oily, but just right. My daughter was a little disappointed not being able to see the usual Ruby's Diner miniature model train set traveling around the restaurant, a balloon maker or her own miniature airplane to build (She got a robot.), but got over it quickly once her food arrived. Another family-friendly restaurant while in the Costa Mesa area. read more

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Loved the burgers and fries! Service was great and the lady was so nice. I love the atmosphere of the restaurant. -1 star because I wanted a milkshake to go and the waitress brought out the check without asking about dessert. Also, I got the check while I was eating, oddly early, I was confused because I didn't even finish my food yet lol. read more

Ruby's is nestled on the first floor of Crystal Court at Southcoast Plaza. It's easy, friendly, and a semi-fast dining option if you find yourself tuckered out from shopping. I had their classic bacon cheeseburger + fries ($9.95) which topped with crisp lettuce, tomato, double Swiss cheese, RubySauce, and a generous helping of bacon. Ruby packs a good, hearty burger - the patty has a lot of girth, and each burger is accompanied by good quality toppings. My burger was a tad greasy, and the bun to patty was a little off, but not much to complain about. Ruby's delivers a good consistent burger. read more

Ruby's Diner - classic bacon cheeseburger - crisp lettuce, tomato, double Swiss cheese +bacon = $9.95 - Diners Near Me - Costa Mesa, California

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Food is alright and price is fairly low. Portion size is pretty big. Milkshake was very tasty and sweet. Even the strawberry banana shake was sweet so beware if you can't handle too sweet. you'll leave feeling full for a reasonable price. read more

Friday brunch very fast service was seated down within 5 mins. The servers were very quick with taking our orders that was the nice part about good service. The food came out nice and warm. I highly recommend the milkshakes. Overall great place to eat family friendly. read more

Ruby's Diner - Diners Near Me - Costa Mesa, California

This is nothing like the old Rubys. This place should be shut down by the health department. It was by far the worst meal of my life. Nobody finished their food. Don't come here!!! read more

Exceptional Ruby's is an institution in Southern California for all of us who love great hamburgers, chili cheese fries, and drinks that actually have some real carbonation. It was my favorite restaurant growing up, and the legacy continues. Huge shout out and respect for Chris the Manager, who made our day with his kindness and attention to detail. Juan, for being kind, humorous, quick-witted, and just a phenomenal waiter through and through. The food and service are fantastic, and we will be back when we are in the area again. read more

I have never been a Ruby's, and I loved my first time at South Coast plaza. The drinks are refillable, and they have all the classic shakes/plates that diners usually have. They also have someone walking around making ballon animals for kids (you still have to pay for them). Our waitress was really attentive, and she even handled families well. There was a family who was not paying attention to their child, and the child was just crawling in the middle of the walkway, almost tripping over people. My waitress brought it to the mom's attention who told him to get off the walkway. I had the fish tacos and the s.o. had a burger and fries. Each fish taco was larger than my hand; I finished one, and I was really glad I did not order any appetizers. The s.o. got garlic fries (which cost extra), and they were not that good. I have no idea why people would get them when there's barely any seasoning on it; we should have just gotten the regular fries. read more

Always love me some Ruby's. On the pier or the mall. Food is usually good and cant beat that they make any type of coke you want.

It's been about ten years since I've been to a Ruby's and I shouldn't have waited this long. I was there with a couple of friends and we ordered a few dishes to share: Ruby Burger, Cobb Salad, Fried Green Beans, Fish n Chips, and a Hot Fudge Sundae. OMG everything was so tasty! The servers were polite and cheerful as well. We will absolutely be back sooner than later. read more

Our server Lupe is amazing !!! What a wonderful experience when you have the best server! It really makes your meal taste even better when there's kind people like him. My sandwich was delicious and my Oreo shake was a 10/10! The music and decor is beautiful. read more

Ruby's Diner - Diners Near Me - Costa Mesa, California

Kids first time; although busy our server made sure we had good service; our food came at the right time and the shakes where delicious.

The food was good, however, service was exquisite due to our server, Kelvin. He made our time spent here worthwhile with his charisma and overall enthusiasm. Bless Kelvin and his work ethic. Bless him. read more

My family dined in at this location yesterday afternoon. They are following strict social distancing rules, closing off select booths/tables and limiting the amount of customers inside of the restaurant. If the meal was just the fish and the burger, it would have been an EASY 5 stars. The only reason why I give this meal 4 is due to how plain and rather tasteless their fries are. We had three baskets of fries (one not pictured), and all three of them tasted good in the beginning, but became a hassle to deal with towards the end due to their dryness and lack of salt. I absolutely loved the fish! It's the probably the best fish and chips I've had in my entire life. For me, the batter was extremely flavorful, and there wasn't too much of it where it felt overpowering. In the past, I've had tasteless battered fish and it's truly the WORST. This fish was great on its own, and amazing with tartar sauce. The mushroom swiss burger was a favorite of my mom's. She loved the juiciness of the meat and the sautéed mushrooms. Definitely worth a visit next time you're at south coast, if you're looking for an affordable option in this luxurious mall. read more

Ruby's Diner - Mushroom Swiss Burger and Fish and Chips - Diners Near Me - Costa Mesa, California

I really needed to sit down for a meal and luckily Ruby's had outdoor seating. The service was very good. The young man came by frequently to assist us and asked if we needed anything. I had the corned beef hash with poached eggs. That was pretty tasty. The only issue I had was with their potatoes. They were over cooked and tough. Other than that, I had a good experience, and I would go again. Oh, and I was also glad to hear that indoor seating would open up soon! read more

From the moment, I approached the door I was greeted with a friendly smile & great attitude . It was almost noon & I had missed breakfast, but was craving scrambled eggs- no problem said Gonzalo the host & Manager. He immediately got me water & coffee, and the waitress was there within minutes. Jennifer was efficient & sweet . Food was served quickly and it was pretty busy. What really impressed me was the cleanliness, the fast , efficient service ! Everyone there seemed to be enjoying their job& it really showed. I believe it is a huge reflection of their manager, Gonzalo. I saw Gonzalo- helping take orders , hosting, running food/ beverage, being an all around support for the employees. Kudos to a well operation . I have not seen something like this in a long time and it was delightful. I will be back! Presentation of food was superb as well! read more

Since South Coast Plaza is filled with pricier-than-average food, my friends and I decided to eat at Ruby's since it's one of the "cheaper" options. I never ate at this location before despite coming to this mall all the time so it was a new experience for me. It was a normal, not-so-busy Friday afternoon when we decided to stop by. We were escorted to our dining table within 5 minutes. I ordered fish and chips while my friends ordered a burger to share. Food came out about 10 to 15 minutes later. Just like any other fish and chips dishes, there were four pieces of fried fish and a plate full of french fries and cole slaw with tartar sauce for dip. It was average-ly good. I would come back time to time if I'm craving any food here, but other than that, it was a fine experience. read more

Ruby's Diner - Fish & Chips! - Diners Near Me - Costa Mesa, California

TLDR: 60s Diner Aesthetic; Friendly Staff; Located in South Coast - cheaper food options in the mall; well sized portions; decent taste; bottomless fries, large milkshakes Ruby's Diner has been one of my favourite places since I've moved down to SoCal for school. FOOD Ruby's is definitely one of the cheaper food options in South Coast Mall. I always get the Cranberry Sandwich. It is pretty large and I end up saving the other half for home. The milkshakes are delicious and are huge. They put it in a classic milkshake cup and the rest in another container for the sake of aesthetic. Overall, the food is of decent quality. Most meals come with bottomless fries and you have the option of making it garlic, cajun, etc. for an extra cost. The fries are basic but they give you a lot where you may not even need to ask for more. SERVICE I've always had amazing service when I come. It is adorable that they are dressed in retro outfits to match the theme. It makes eating more of a fun experience. The employees are friendly and they treat you like family. They check up on you regularly and are always with a smile. Our waiter, Omar, was fantastic and it was nice having a conversation with him. Happy late birthday, Omar! (This was in early December) LOCATION Ruby's has a cute retro aesthetic to match the diner theme. There's plenty of seating, most of which are booths. They have props such as old bikes and vintage photos around the restaurant. It definitely is fun to look at and experience. read more

Ordered online last week. Total was $47.69. My credit card was charged $52.00!! This place ripped me off. On top of that, I gave them $5.00 cash tip. So disappointing. Anyone who knows me, knows this is the last time I will be coming to this place. read more

Great place to have a burger with fries! The service here is excellent and they check up on you during your meal to refill your water, which I love! If you do this you automatically get a good tip. Came during march madness and they had a pretty good deal for 2 burger with fries and 2 milk shakes for only 20$. It was all too much food! And I took my milkshake togo. read more

Ruby's Diner - Diners Near Me - Costa Mesa, California

Always good service friendly staff. Love the diner vibe. Food is good from breakfast to burger and salads so delicious

Big.Fan, of RUBY . Today i see lots space.available,. dont.why still.need.waiting.for5-10mins btw i didn't see any smile, so sad read more

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Ruby's at the mall is very good. The service was a 5. Jennifer was very nice to mom who is 81 and has special diet needs and she is difficult, so thank you Jennifer! The only item not excellent was the fríes, not real hot and too much salt! But all the other food was excellent! Good place to eat at the south Cost Plaza John read more

My food was good, my cherry coke was cold and wet and I had the bar all to myself. My waitress was really nice and did everything I expected. The manager checked up on me and I had a good time watching the cooks and the runners really staying busy taking care of the holiday shoppers. Oh by the way, I ordered the grilled cheese and I have to say it was really yummy! read more

Ruby's Diner - Diners Near Me - Costa Mesa, California

We had a service dog with us because my friend needs him for stability. We were told that we had to sit outside with our dog. We told them that he is a service dog and he was wearing his working harness. It did not matter to the staff and we were told ALL dogs go on the patio. He is trained to go under the table and remain there throughout the meal. We left the restaurant and will tell others about it. Very disappointed read more

I don't know if it's me but the quality has really gone down in this restaurant. I have been coming here for years since I was a kid, my kids came here and my sister worked here. But the last couple times the energy of the place is gone. And to top it off, each time something gross happens. This time it was a gnarly little bit of hair in onion rings so nauseating we couldn't finish our meal and they only comp'd our onion rings. It wasn't a stray hair but a little bunch cooked into the ring. Ewww. Last time,we found plastic in a hamburger and it turned us off the location for months. Sadly, three strikes and you're out. Bye Rubys!! read more

Friends brought us here after they picked us up from airport. Great breakfast!! Waiter was attentive & polite. My friend loves this place. I see why. Will definitely come back read more

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I really liked this place, after shopping walking when you tired and need a break, believe me this is a heaven. I needed a break before I cross the bridge and walk other side. This was my first time here in this mall. I just need a quick bite and move on. My order came really fast with my unsweetened ice tea and I was done within a 30 mins. I was very impressed with service and efficiency. I was very surprised that how come this place doesn't have enough stars. Oh well. I loved it and I sure will like to go back during my shopping. read more

We stumbled upon Ruby's diner last saturday night when walking around the mall. We were greeted and seated almost immediately by a friendly host who took our seating preferences into account placing us next to the window! Our server Juan introduced us to his personal favorite appetizer of fried green beans and helped us narrow down our choices of what to order. He was incredibly patient with our table answering my many questions about the menu giving us adequate time to make our decisions in spite of the busy buzz of the restaurant. Our meals were delicious with the crispiest french fries. Hats off to the cooks for our delicious food! We ended our night with desert with the help of Juan picking out the best flavors. Our milkshakes were perfect and the desert maker who dropped them off was very sweet. Overall the atmosphere of this restaurant and the service provided by our server was amazing. We will definitely be coming back! read more

We went there yesterday since Nikki A. had issued me a $25 gift card for my past experience. I was told at the door that the gift card is not accepted at the location and they have no clue who Nikki A. is and if I had a bad experience at their restaurant they would only issue a $2 credit. I don't understand why someone would pose as the business owner for this location, issue us a credit to use, and then find out this is all fake or something. It was embarrassing. By all means, the customer service for this location and as an organization is pathetic. read more

Ruby's is always a wonderful experience with delicious food. We tried their breakfast for the first time and it was great. My husband and I shared the seasonal pumpkin waffles with a side of eggs and bacon. We also ordered a chocolate malt. Everything was delicious! Service was great as usual with Ruby's. Great location inside my favorite mall, too! read more

Love Love Love Ruby's!!! I swear I feel like a kid all over again when I step foot into a Ruby's. I don't know what it is, it just brings back memories when my mom could afford to take me to Ruby's, and buy me my favorite shake. It's crazy how a place can do this to a person. Now I am able to experience this with my own child. They have A1 service here. My waiter was soooo polite, and he got my simple order right! Thank you so much Ruby's for hiring attentive individuals. May god bless yo souls ! read more

I give this particular Rubys five stars because the chefs salad and my wife's BLT sandwich were super fresh and tasty but our server Lupe was super friendly cheery and efficient. Thanks! A great value lunch. Bill & Chr read more

I came in today with a group of friends and the food was so good. We had the bacon cheeseburgers and we got the calamari and it was very good. The customer service we got from our server was great and she was really friendly. We really enjoyed the whole esthetic of the restaurant. read more

Always enjoy a trip to this Ruby's when in town. Classic burger dinner with bottomless fries and delicious handmade shakes. Friendly service as well. read more

Visited this location twice this week and both times they have messed up my order! Not like I order anything crazy, just a basic grilled cheese. The first time it was so burnt I could taste the burntness/charcoal on it, and the second time while I asked for only american cheese they put Swiss on it as well. How hard it is to follow basic instructions? I really love Rubys but I'm debating on ever returning to this location! Like seriously who would eat this? I had no time to return to fix my orders because of my short lunch hour. Come on guys! read more

Ruby's Diner - Burnt Grilled Cheese - Diners Near Me - Costa Mesa, California

They're open again! My wife and I had breakfast there this morning. Manny is the best!

The garden (veggie) burger extremely good,too good; just a three dollar difference from in and out, great for a sit down with friends and kid friendly. Thank you for the great service and memories. read more

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