We order parts from the parts department. I have been having some issues with our overnight delivery services lately and explained that to Fernando. Fernando went out of his way to ensure my order was delivered overnight as requested. Awesome work Fernando and Thanks!!! read more

awful. I took my car for a recall and after that my car has been experiencing misfire. The dealer refused to fix that and I have contacted Honda Corporation. Avoid this dealer. read more

I just purchased a car from this dealership today. I just want to give a shot out to my Salesperson, my Finance Manager, the Used Car Manager and the GM. Everyone was so eager to help and very kind. I test drove a few cars and the Salesperson was so patient and helpful. It feels good leaving the dealership knowing I made a good choice about the car I purchased that met all my needs on my particular checklist. I recommend this dealership to anyone who is in the area (or purchasing online) to buy from here. read more

I dropped my car off at Honda yesterday to diagnose a brake light error on my dashboard. The attendant was friendly, and I was I formed that it would take 1-1.5hr to diagnose. I received two text messages telling me that I could text the attendant while I waited if I needed anything. After 1.5hrs I texted, and 30min later I saw the attendant and inquired about the status. I was told that they couldn't figure out what was giving the issue. I explained what I noticed, what I read online in terms of others experiencing the same issue. I was told they would continue to monitor it. After another 45min-1hr I was told it was a sensor issue, and that it would cost $1,700 to replace. I was also told that it wasn't a priority to get it fixed in terms of safety, but that the error would persist. i asked if i could provide the $100 charge towards something else i wanted fixed, but i was told because it wasn't something picked up in the diagnostics that it didn't qualify. i was also told that i could have a freon leak repaired for free, but at checkout i was told that it would have taken hours. i was confused why they didn't work on that while they had my car for hours, while they knew it had to be done, and while they knew it was free/covered I had to wait 10-15min after checkout for them to even bring up my car. in fact, the attendant called for the car, and there was no response. eventually, he went and got my car himself. the attendant was pleasant, but the overall service from this honda was less than satisfactory read more

Russell & Smith Honda - Dashboard brake message - Auto Repair Near Me - Houston, Texas

UPDATE on 3/3/2025: My husband was able to get the car he wanted from Gillman Honda North. The same car that Roy and Christopher (Russell & Smith Honda) said didn't exist and they couldn't find anywhere! Do not let them force you to buy something you don't want. Shop around and the right Honda team will provide you with the customer service you deserve. Five stars for Gillman Honda North and their amazing team! BUYER BEWARE!!! The sales team at Russell and Smith Honda is a joke. Our weeklong experience with their sales team was diabolical. Let's start with Christopher. He's a pushy salesman who lacks attention to details. He called and texted me every day, despite my husband providing him with his phone number and telling him he would be in touch when he knew which car he wanted. After driving to the dealership and picking out the color and model he wanted, my husband made an appointment to arrive on Saturday at 4 pm to turn in his car, sign paperwork and get a loaner vehicle until his new car arrived. The day before his appointment, Christopher called and asked if he received a text confirming his Saturday appointment. My husband said no and when Christopher told him the number he texted, he didn't recognize the number. Again, the attention to details is an issue. The day of his appointment he received a call and text from Christopher letting him know the car he wanted had been sold, but he could still come in to see what they have on the lot. My husband already made it clear what he wanted and that he wasn't interested in anything else. Next steps in Roy Thorne, who called to over promise things and then never delivered. I spoke with him directly on Saturday. He said his dealer operator was going to wire money to a Honda manufacturer so my husband could get the car he wanted. He said he would call with an update on Monday, but we never heard back from him. This would've been our second purchase from Russell and Smith and my parents, who referred us to the dealership, have bought multiple vehicles from them. Most recently, a Honda CR-V. When I bought my first vehicle from them, we had a wonderful experience with Ian Nylander. He was a consummate professional who embodied the qualities that Russell and Smith stands for: "It's our mission to always provide the highest standards of communication and care." I believe in brand loyalty, which is why we turned to them to purchase a new car, but not when the people who represent the brand no longer provide the level of customer service and respect that we deserve as customers. This team needs to be retrained, or they need to start over building a new team from the top down. This has been a disappointing experience from beginning to end. read more

Russell & Smith Honda - Auto Repair Near Me - Houston, Texas

This dealership provides excellent customer service. I would recommend them to anyone.

Changes to dogget and anyone looking to get a vehicle here DONT! They will upcharge you , lie to you , ignore phone calls , emails and messages even when the promised to take care of you. They won't! Horrible communication when problems arrive or even when you have a simple question.they won't keep their word DO NOT trust them. read more

My review is based on my experience purchasing a new vehicle. I was initially referred to Russell & Smith through a True Car search. Once I inquired about a vehicle a member of sales team reached out to me the following business day. We spoke both via phone and email discussing my needs, budget, inventory, etc. After a few conversations I went in for a test drive. The test drive went smoothly although I wasn't 100% sure if it was the vehicle I was going to go with. I was not pressured at all. Since I was still indecisive, my sales person offered to send me other options to consider. Over the next few days I weighed my options and decided on a vehicle. When I went to pick my vehicle up, the process was as smooth as butter. Any paperwork that could be completed beforehand was ready and waiting for me. Everything else was completed upon my arrival. From sales to finance, it was a flawless transaction. I'm completely satisfied with the service I received at Russell & Smith Honda. read more

My first time here! It took about an hour. Jessica estimated about 1.5 hrs. Service was good, Jessica was professional and took care of everything for me. They also did their point express checks. I'm not sure if they topped off my fluids (brake and steering wheel) bc it looks above min but not up to max. I also needed my tires checked and noticed I was missing a cap later but didn't inform them. Car wash was broken that day so no complimentary car wash. I have the service oil change plan. read more

Russell & Smith Honda - Oil change options - Auto Repair Near Me - Houston, Texas

I've been on the car hunt for my first vehicle and took a trip to R&S Honda. Luis Benitez was the salesman who assisted me through the lot and spoke me into a variety of vehicle options. His energy and way of ensuring that you understand the capabilities of each vehicle was remarkable. Great salesman great experience. read more

Complaint Regarding Vehicle Purchase - Russell & Smith Honda, Houston, TX I am retired and on Social Security Disability. I purchased a 2026 Honda CR-V with a sticker price of $32,315. I was told I could only receive the 2.99% APR if I purchased two warranties: GAP coverage and a maintenance plan to 60,000 miles. On my contract, it shows the following: - Debt Cancellation Agreement - $1,500 - Honda Care Contract - $1,500 - GAP Insurance - marked "Not Applicable" - No extended warranty is listed What I actually received was different: - No Debt Cancellation coverage - No Honda Care contract - GAP Insurance - $1,500, only for 48 months (loan is 60 months) - Extended Warranty - $4,342, for 60 months/50,000 miles (not itemized anywhere in my contract) For comparison: - On my previous new automobile purchase (a 2026 Subaru Forester, less than a year earlier), I put $6,000 down, had a 4.99% APR, and financed $26,428. - On this purchase (the Honda CR-V), I put $7,000 down, financed $41,774 at 2.99% APR-- bringing the cost close to $50,000, far above the $32,315 sticker price. In addition, I did not receive several standard documents, including: - Bill of Sale - Odometer Disclosure - Application for Texas Title - Temporary Buyer's Tag Receipt - Title Application The day after purchase, I returned to the dealership to question the discrepancies. I was told they were too busy to meet with me. I returned again the following day and waited over four hours but was never helped. I have since sent certified letters to the General Manager at Russell & Smith Honda, the Texas Attorney General's Office, Honda Automobile Customer Service, and the Better Business Bureau, but I have not received resolution. I am waiting for a response. Short Bulleted Summary Complaint - Russell & Smith Honda, Houston TX - Retired, on Social Security Disability. - Purchased 2026 Honda CR-V (sticker $32,315). - Told 2.99% APR required buying GAP + maintenance plan. Contract shows: - Debt Cancellation - $1,500 - Honda Care - $1,500 - GAP Insurance - "Not Applicable" - No extended warranty listed What I actually received: - No Debt Cancellation - No Honda Care - GAP Insurance - $1,500, only 48 months (loan is 60 months) - Extended Warranty - $4,342, 60 months/50,000 miles (not on contract) Comparison: - Previous new auto (2026 Subaru Forester): $6,000 down, 4.99% APR, financed $26,428. - Current Honda CR-V: $7,000 down, 2.99% APR, financed $41,774. Missing documents: - Bill of Sale - Odometer Disclosure - Application for Texas Title - Temporary Buyer's Tag Receipt - Title Application Follow-up: - Returned to dealership twice, refused help (waited over 4 hours). - Sent certified letters to General Manager, Texas Attorney General's Office, Honda Automobile Customer Service, and BBB. - Waiting for a response. read more

I will NEVER take my vehicle here or do business with this location again. I took my car in for an oil change, tire issue and my check engine light to be checked out. They held my car for 5 days, quoted me over $5000 for a repair that was not needed, fixed one tire and brought my car back with another flat tire. I got a second opinion and the repair was only $150 for the engine light. The service technician was clearly homophobic and tried to take advantage of me. I feel bad for anyone that has taken them at their word for large repairs. read more

If I could give lower, I would. Bait and switch, price gauged financing compared to Honda Corporate, inclusion of "mandatory" junk fees, and rude staff. Recommend taking business elsewhere. Requested comparable financing rates with other lenders but was confronted with constant pushback. Long wait times and slow service Staff spoke ill words about customers, which was easily heard, when asked if they were doing such the staff (specifically the sales manager and finance director/manager) the staff would deny such. In other words lied. Rude demeanor towards women and try to take advantage When requesting contact information for the general or regional manager was told they "didn't know it" or would not share it read more

Daniel Garcia walk me and my niece through with a purchase. He did an amazing job with providing information about the car and with the financing information also. I give him a for his professional advice and services read more

I traveled a second time about 80 miles to this dealership to finish cancelling a warranty as I'd traded in my Honda. The first time I went, the dealership where I traded in the Honda had not yet paid it off so we were unable to complete the paperwork. I had called but was unable to reach anyone who could help me, and no one responded to my message. The finance manager I spoke with the first time, Jamarr, had moved on to another job. I thought, "oh no, I'm gonna have to wait another hour like last time and have the finance director avoid/ignore me again". Then who comes out but Del "Duck" Manning, sales manager, the same guy who saved the day the first time I was there. He had a big smile on his face and was happy to personally get the finance director to finish my warranty cancellation - the finance director wasn't in yet. Duck took all my info, made copies as needed, and it was just a real pleasure to talk with him. Even the sales guys manning the front desk mentioned that he's the guy that gets things done. If you need to get something done at Russell & Smith Honda, ask for Del "Duck" Manning. He'll take care of it pronto and treat you right. read more

Good sales experience. Follow up by the dealership was poor. The salesperson actually asked me to telephone to inquire if my permanent license plates had arrived. Wouldn't you think the dealership would make a courtesy call and offer to install the plates? read more

Luis B. Was amazing help to me and my wife. Made us feel welcomed and reassured us every time with his knowledge on cars and sales. Please ask for him on your future purchases at this dealership. read more

Luis made my car buying experience amazing! He is very nice and knowledgeable. He will make sure you are well taken care of.

Gerardo C. at the dealership and David A. at the body shop went above and beyond to assist me with body repairs while I was 4 hours away and unable to have face to face conversations to arrange repairs. The level of quality in repairs was top notch and their willingness to assist me says a lot about their commitment to customer service. read more

I recommend Luis Benitez he is great salesman. He made purchasing a vehicle really easy.

My review is based on the oil change service. I arrived around 3pm on a Tuesday. I was told that the state inspection software was closed so unfortunately I wasn't able to do both. I first asked the attendant for the estimated time and I was told 1.5hrs (it actually took 3hrs- see below). Once inside I let the service advisor know I had a warranty that covers my oil change and I provided him with all the info. He seemed unsure about it working, but I told him I've never had problems with other Honda's I've been to. Out of pocket I was quoted about $50. The seating area was just okay. Decent chairs and one tv that played some specialty Honda channel. There was also an area without a tv near the show room side. I've been to dealerships with a little more in terms of complimentary drinks or snacks. This one had a few things, but most were offered via a vending machine. After 1.5hrs I checked in with the service agent and was told my car had been done, but he was waiting on the warranty company to pay. It would have been nice to at least be updated. Fast forward and I waited an extra 1.5hrs just for the warranty company payment to go through. I'm not sure whose fault it was so I won't place blame here. Overall, it was an okay experience and I'll likely return while I'm still under warranty (because you have to go to a Honda). read more

Jessica was my service advisor and she gave excellent service along with the mechanics at Honda. I called two weeks ago about a warranty for my AC and Jessica walked me through the process and disclaimers and got me scheduled. The day of service she was there to check me in and kept me updated throughout the duration of my car being serviced. Dropped it off at 7 am and my car was ready by 12 pm! I was very pleased with my visit and the amazing customer service! read more

I was told my car had a nail in the tire and i needed to buy a new one for $271. I asked to see it and was told im not allowed to go back there. I had a feeling something was up so i took it to firestone where they removed all 4 tires and there were no nails. I was also told it would be a 2 hr recall repair. 20 min later when i got there i was told 6 hours. I was also told on the phone i qualified for a loaner car. When i got there i was told i dont qualify and they are out of loaner cars but i could rent one for $30. So basically they do have cars, they just want you to pay for it and try to lie about nails to sell more tires read more

Five stars for the buying experience! It was smooth, easy, and as quick as car buying can possibly be. I, like half of Houston, lost my precious Honda Accord in Hurricane Harvey. I looked online and found a few cars I liked. I test drove at another Honda dealership which was closer to home. I couldn't find what I wanted (in car or in service). When I arrived at Russel & Smith Honda, I was greeted by the internet salesperson & drove two of the cars which I had an interest. Once I selected my Honda certified used 2015 Accord, the buying process began! I left with my car that day. I appreciate the speedy service from Amir Lakhani! read more

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Service department scams you. I went twice - the first time for an oil change where they insisted I had a "problem" with my tire that they wanted me to pay money to fix. I immediately took it to the nearby tire place who said there was nothing wrong. The second was for warranty work on the AC where they again found a "problem" so that they could charge me the diagnostic fee (this should have been free with the warranty work). The "problem" was that my AC fan was going to die "maybe soon, maybe sometime down the road." It's been over a year and the AC fan hasn't died yet..... They also didn't put the clips back in the bumper after the warranty work so I guess it's lucky my bumper didn't just fall off. The chat function on the website is pointless - it doesn't actually send any information to the dealer. read more

I have to say I am unimpressed by the service at this establishment. First of all I recently received my 30,000 mile oil change within the year. Few days ago I was having issues where my car was stuttering. Well it appears the screw on the terminal was broken (probably in bad shape, wish it was identified during the big maintenance check up). Thankfully they did fix the car. But customer service fell really short. When I dropped off the car I mentioned the plastic pieces for the air flow and cover are in the trunk so it can be put back on once the car is working. So they messaged me today, saying they are able to fix the car also with $500+ recommendations of things that can be done. Those other items should have been taken care of during the 30,000 mile oil change (that cost 1,000). So I denied those "extras". After 4:30pm, I came to pick up the car. My service rep is no where to be found. After standing waiting 15minutes in the lobby, someone checks me out. I go to get my car I notice all the car's plastic pieces are still in the trunk. So I am now in the sun hood popped open completing the work Honda was supposed to do. I guess $500 payment for service doesn't go far. Also missing the plastic screw where the air vent is attached. I think I will take my car to another Honda dealership for my future servicing. read more

Nice front house sales guy but the finance manager was a nightmare and extremely rude. Obviously only wants to deal with people who don't negotiate terms. Don't waste your time with these people. I feel sorry for the sales guy who lost a sale because of his rude boss that doesn't like people who challenge his lies. read more

They are passing their credit card service fees on to the consumer now. They charged me a 2.8% surcharge for using my credit card. When I asked if this was a national Honda U.S. change they were unable to give me an answer. I would suggest calling an alternative service outlet before taking your car to Russell and Smith Honda. They don't even wash the car for you. When I asked about cleaning the car they used the excuse that their machine scratches the cars. I WILL NOT BE RETURNING! TERRIBLE CUSTOMER SERVICE! read more

I have purchased 4 or 5 cars from RSH---the last being in 2019 when I bought a Pilot. The few times I brought it in for service I was disappointed, and located an independent mechanic who provides better service and quality work. The staff and overall appearance of the dealership have declined greatly over that period. Last March 2025 my infotainment center went out so I brought the car to RSH. They had the car for 4 hours as I waited, took it apart charged me $150, and told me it would be $900-$1,300. They also quoted me $125 for a battery cap cover. In June the center came alive on its own. The settings and contacts all intact. This tells me a lot about the knowledge and expertise missing at RSH. They do not have a customer retention program, and fail to recognize that keeping a good customer is far more profitable than going fishing for new customers ever day. I have taken my business elsewhere. read more

Dishonest, incompetent, money-seeking. Stay far away. They charged me thousands of dollars for routine maintenance and ruined my car.

I have a 2018 Honda Odyssey for 6 + years. I bought the 10 oil changed package for 300+ dollars from Russell and Smith Honda. After receiving oil change #3, my car began smoking from the hood and tail pipe, with the smell of burnt oil. I continued to drive it hoping that this will dissipate but it did not. I opened the hood of the car early one morning before driving it and there was oil splattered on the inside of the hood. I checked the oil level and it was significantly above full on the dipstick. Now I'm concerned that the technician may have overfilled my engine with oil at the last oil change. I called Russell and Smith for an evaluation, and they were able to accommodate me that same day. The technician popped the hood the car in my presence; he was unable to explain the oil splatter marks on the hood, dipstick was at the full mark after driving ~ 10 miles to get there. The technician took my car today for further evaluation. After my car was evaluated, the technician said my car was leaking a significant amount of oil from the front and back of a gasket, main gasket, and the oil pump was bad. Total repairs costing over $5000. I took my car to a non-Honda mechanic. He agreed with the Honda technician's diagnosis. He said the damage was likely caused by me driving the car for 2 weeks with an engine that was overfilled with engine oil. Hubert Nelson read more

Ask for Michael Sauerzopf, he is a truly fantastic sales person. My husband and I just purchased a new Honda and we are incredibly thankful for Michael's expertise. I use the word expertise as he was truly knowledgeable and helpful. We traveled to about half a dozen dealerships during our vehicle search, including other Honda dealers. We were welcoming our second child so we were quite slow to make a decision. We are also just not same day buyers. Michael was not pushy at all. Incredibly patient. He was also very knowledgeable. A Honda expert. Excellent communication skills via text as well. 10/10 buying experience. Highly recommend. read more

Poor communication, overpriced, over estimated labor hours, would not recommend at all.

The express oil change takes an hour. I even had an appointment. I can't understand why it takes so long for this type of service on a 1 year old car? I must give out a Kudos to my service agent Gerardo. He was kind and listened to me about the wait. read more

I took my 2017 honda ridgeline to russell and smith honda on march 18th, 2025 at 2900 s loop w in houston texas. I only wanted an oil change and all fluids drained and replaced. I was told by the lady helping me that it would cost $800.00 for that. I replied only do an oil change, she said it would be $169.00 the cost of any one fluid change. When I picked the car up they charge me $105.95 for the oil change. They didn't offer to change the air filter. I also needed brake pads, but I didn't know that. I had to take it to another company for service and they told me I needed brake pads. Why wouldn't russell and smith check my car completely it was there for service. I will never go there again. Never will I pay $105. For an oil change again. I think they saw me coming I'm 79 years old and walk with a cane, to them that meant crazy, let's rip her off. Now my brakes don't squeek sometimes when I backup. read more

I came to this location in need of a oil change, tire rotation and state inspection. I arrived at 6:40a because they open at 7am. I waited over two hours to get my car serviced. The gentleman waiting on me informed me after and hour and fifteen minutes that I am just waiting on someone to give me an inspection. I then waited another twenty minutes and approached another gentleman and asked him if my car has been inspected, if not I will find someone who is readily available yo inspect my car. He appeared as if I was bothering him. If you've read any of my reviewed customer service goes a long way. I like being treated just like everyone else. I was extremely polite because I would rather show people how to treat me. Since I've arrived I've heard several (seven to be exact) people check out prior to me when I was the second arrival. This might just be the last time I visit this location. Having a special isn't worth it. I will pay more for better customer service. read more

Staff is not communicating and no accountability. I cancelled my maintenance and waited for my refund. 6 weeks past no refund. Finance said it's a waiting game from ethos. Spoke to ethos and they said they don't handle refund for maintenance and gap. That only handle extended warranty refund only. read more

Before I begin, let me start by acknowledging that my family has had some great experiences at R&S Honda, primarily because of one extremely good (but sadly, also recently retired) sales rep (Ian Nylander). Because of that positive history, and notwithstanding the recent departure of the super-star sales rep (Ian), I planned to buy my next Honda from R&S too. Until I didn't. So here's what happened: I started the process by attempting to reach out to a specific manager (Roy Thorne) who worked with my father-in-law on some new cars within the last couple years. I left a message for Roy, indicating that my family had purchased several cars from R&S Honda--he didn't call back, but a younger sales rep (Chris Leger) did. Chris was all over the place--he called my wife's number more than he called mine, leaving voice messages and emails intended for me, despite having my number and email address. When we finally connected, I told Chris that I was considering two models of the same Accord hybrid. I also told him that I wanted a specific color, which is apparently rather difficult to come by--Chris told me they should be able to work out a car swap with another dealer. I scheduled a meeting for the dealership to take a look at my trade-in and for me to determine which model I wanted. After Chris seemingly forgot about my request to get the car in my desired color, I had to call him to ask, once again, if the dealership could get one or the other model in the color I wanted before my scheduled meeting. Chris finally started looking into it and in a day or so reported that it was possible to get both models in my preferred color. But then he said I needed to decide which of the two models I wanted before the dealership could secure the swap. He pressured me into determining which car I wanted before the date of my appointment, even expressing a willingness to drive to my home so I could test at least one model there. In the end I went to the dealership that evening and decided on one of the two models. During my visit, I asked why one of the two models had better gas mileage but did not get an answer, apart from what Chris made up on the fly. I was then asked to sign a piece of paper with a very high price, but I indicated that I only had limited time and wanted to do the negotiating on the date of my appointment--remember that this visit was unscheduled and only agreed to because of Chris's pressure. A different sales manager (not Roy) told me they'd have the car delivered to me two days after my appointment, I thought because I asked for some accessories to be added. As it turns out, they never made the swap deal, and less than 2 hours before my appointment, I received a call telling me the model/color I wanted had been purchased by someone else, and that I should come in and discuss getting the model in a different color. I hung up. I bought the car I wanted in the color I wanted at another dealership that same evening. I have to wait about a week to get it, as the car is currently in transit. But my experience at the other dealership (Gillman Honda North) was smooth and stress free. Here's what bothers me about my experience at R&S Honda: (1) as a repeat customer, I expected a call from Roy, rather than a random and clueless sales rep; (2) why didn't they make the swap deal when I decided which model I wanted? That's what they told me would happen, and in any event, if the color was so hard to come by, they'd have easily sold it or swapped it with another dealer even if I'd backed out for some reason; (3) nobody called me to follow up, despite my wife and father-in-law making contact with Roy while I headed to Gillman North. My experience represents a calamitous failure to provide satisfactory customer service on every level. Where was Roy at the start of the process? Why couldn't Chris figure out my number/email address as compared to my wife's, and why couldn't he answer a basic question about the cars' MPG? Why didn't the dealership make the swap when I, as a repeat customer who only planned to work with R&S Honda, committed to a model? And where was the follow up to at least attempt to correct the mistake? Honda, DO BETTER! read more

Brought my car in for routine Macitence and a state inspection. Over the phone they asked me to authorize some Maintenance for 88 dollars. I show up and it's $652 dollars. I said I authorize for $88 dollars worth of repairs so the service assistant went and "listened to the phone call" and said he "pretty clearly" said $688. So why am I being charged $652? He then tells me my proof of inspection is in my car and have a nice day. It wasn't in my car. He had to take the car back and I had to wait an additional 30 minutes to get proof of inspection after he disappeared with my keys and car and I had to get another two service assistants to track him down I can't wait to never come back here and to go somewhere employees can actually enunciate their syllables read more

Chris Vasquez service advisor was below average. I came in to get help with my vehicle and he said someone won't be with me shortly to wait in my car. Someone came on and took care of the other car that was out there and he ended up being the person that took my vehicle. He was very dry and unwelcoming me. I watched and noticed the interaction with other customers and there were other people that came in after me that received the vehicles back before I did and I only came in for an oil change. When I politely walked over to get an update he told me they were still working and it would be another 15 minutes. I waited 15 minutes and came back and he told me that they were taking care of the paperwork on their end but I saw when they pulled my car in last it took well over an hour until it sure there were people here that came after me and they got their vehicles back before I did. Not sure what the holdup was and I also noticed him and another gentleman standing over to the side. Talking and looking at me. Not sure what that was about but I thought it was very unprofessional and rubbed me the wrong way completely. I definitely will be contacting the GM, the dealership and filing a complaint. After saying that he would get my keys for me. He disappeared for a while. I hope they did not do a poor job on my vehicle and that I don't have any issues with it. Moving forward I definitely will be watching it closely. I'm definitely go elsewhere in the future. I've been here since 2: 51 it is now 4:24 pm. On top of that, they were not that busy. I don't think there was a sense of urgency either. They took my key fob apart which that's never happening. Getting an oil change and I told him that it wasn't mine. He said your keys are in the car and just walked off. I think that customer service was very poor, and the experience was terrible. I hope that the owner of the dealership sees this review and takes him through customer service training again or a coaching to show him the right way of doing things and treating people. read more