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    Verizon

    1.8 (6 reviews)
    Open 8:30 am - 8:30 pm
    Updated 2 months ago

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    Bluespan

    Bluespan

    2.9
    (88 reviews)

    2026-08-17 They had another big system-wide outage for about…read more12+ hours (my estimation based on when I first noticed the outage) last week. And in my area, there was a briefer outage a few weeks ago. All-in-all, they have not responded properly to the other two big system-wide day-long type outages we had already this year. My definition of "properly" would be that they build in redundancy to their system, so that their service will continue uninterrupted even when their Phoenix supplier breaks down. At this point I have to question the truth of the "99.9% uptime" they are claiming on their landing page. They continue to do certain things very well (call quality on my voip system is good for example aside from the outages, and the technical support agents I've spoken with have been generally helpful on various matters). I really should lower them to about 2.3 stars (rounded down to 2 stars) for the last 8 months, and then raise them back up to 3 or 4 when they announce that redundancy is in place and has been properly tested so that, in theory, these outages will become much more rare. But they seem to say they have actually been working hard for a long time now to install redundancy via New Mexico, and they seem to believe it is just around the corner. I'll give them a week or two more to finalize on this, one way or the other.

    Service goes out fairly regularly, and is out for a long time. No customer communication when that…read morehappens.

    AT&T Store

    AT&T Store

    2.3
    (30 reviews)

    If you have service with AT&T and need help with any issue, I would highly recommend visiting…read moreCrystal at this location. Her work ethic and tenacity helped us resolve a situation for a family member and successfully get him back online after losing his phone. What started as a seemingly simple problem turned out to be quite complicated. Crystal didn't give up. She kept working on it until she identified the issue and, more importantly, resolved it. But what really impressed us was that Crystal offered to "check in" later with our family member to make sure everything was set up properly and working as it should. That follow-up ultimately proved to be key to resolving the problem completely--something she absolutely did not have to do, but chose to do. Long story short, Crystal went WAY "above and beyond," and we are truly grateful for her help. A 5-star employee made this a 5-star experience overall! Thank you, Crystal!!! That's true service.

    You'll need to be very clear with what you're asking for -- and even then, restate it and…read moredouble-check what they enter. I'd recommend asking to see the screen before they charge your card. I went in to upgrade one watch and add another to take advantage of a promo. I mentioned this right at the start. After the order was placed, I noticed on the receipt that two new lines had been added instead of upgrading the existing one as requested. That mistake led to the hassle of canceling the order -- something they couldn't even do in-store. The associate didn't seem familiar with the promo until he looked it up himself, and overall didn't appear very motivated to complete the sale. Maybe that's because it was a ship-to-home order, but either way, it left a poor impression. Important note: this is an authorized retailer, not a corporate AT&T store. There are only two company-owned stores left in Tucson. You can find them using AT&T's store locator (top right of the website or in the menu) -- just make sure to filter for "Company Owned Stores." I'll be sticking to those from now on. For their reference, receipt timestamp shows 11/04/2025 18:40

    Verizon - mobilephones - Updated August 2026

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