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    Verizon

    1.7 (7 reviews)
    Closed 8:30 am - 8:30 pm
    Updated a few days ago

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    Bluespan

    Bluespan

    2.9
    (82 reviews)

    I'm updating my rating from 4 down to 3. Within the last six months they had two major (day-long,…read moresystem-wide across the Tucson region they cover, including Rio Rico/Nogales) internet outages (which also means VOIP phone outages), the most recent being the other day. These outages had consequences I'm sure not only for myself but other users. When they had the first one, I think one of their executives made the response, which I thought was incorrect, in one of their forums that they could not use redundancy in that case to address the outage because the fibers and such upon which the main service depended (and which had been damaged by a construction crew I guess in the Phoenix area) were also the same fibers and such upon which their redundancy depended. Could they not arrange for redundancy that did not depend on the same exact Phoenix-area point? The second outage, several months later, was down to the same issue (construction crew in Phoenix area) and the same (incorrect in my opinion) reasoning on redundancy..... they did not succeed in improving their redundancy from the first incident to the second. So, I am reducing from 4 to 3. Now, a few moderating points: - I have heard that they are working toward addressing their redundancy issue. - It's temporarily a shame, but let's hope they respond by improving. Over the last few years (other than these two damaging outages) they have improved other things nicely, including increasing my speeds, lowering my cost and changing the mountaintop that I was pointed to. My service was by no means perfect, but I think they have spent money to improve and I respect this, and they did improve. I committed to them for voip a few months ago, which I would not have done if they had not established with me that they were providing a high number of 9s of reliability. So, if they can get back on track, and think ahead a bit better, then I may regain a higher view of them. - It's a bad moment for this to happen since so many people seem to be now giving a try to Starlink. Without these two really bad outages, I would have said that Bluespan is approximately competitive with what I hear about Starlink. So, if they re-position themselves to make such outages much less common, then I'd say at that time they will be more competitive.

    Internet has been out since 8/9ish this morning, and they have continuously pushed back the ERT…read more Just say you don't know when it will be fixed instead of giving unreliable times. Completely ridiculous that we pay $100 a month to be strung along with unreliable and constantly changing repair times. ​

    Xfinity

    Xfinity

    1.3
    (103 reviews)

    Maybe it's time to raise the bar. Decades ago, these homes were underground wired for comcast…read more So I kept it five years ago. Now it's Xfinity and they give me a lock in price and my Mbps speed is over 450 this am. You are lucky if nice hotel is 100. They don't charge me any extra. Last month it was 300. Catalina Foothills

    The short version: out-of-control advertising with no way around it is basically my entire problem…read morewith Xfinity. As one of many in this day and age who already has a severe case of notification fatigue, the last thing I need is regular pop-ups from my WiFi app telling me "10 ways to stream Game of Thrones faster" or "protect your data this fall with our new features," so the second that started happening, I opened the app to go scorched earth on my notification preferences. But the only option I had was to turn off service-related notifications, which are literally the only notifications I want. After some scrounging around, I found out you have to go to their website (to turn off notifications on their app??), log in to your account, and turn off marketing notifications from there. Oh but then that didn't work, and I was still receiving an onslaught of email marketing in addition. So then I gave up and talked to one of their customer service agents about how I wanted to stop getting advertisements, and what does this man do? He starts advertising to me (see screenshots). Sitcom material at this point. So then after probably an hour of going back and forth with this guy (how long does it take to turn off marketing spam? Seriously?) he says my notification preferences have been updated, but then here I am, still getting advertisements in my inbox on a regular basis. On further investigation, it looks like these marketing emails are marked as "service-related" and the only way for me to get rid of them is essentially for me to block any and all notifications from Xfinity, which I have now done because I'm so over the advertising. Guess I'll just be relying on my credit card statements to make sure my bill goes through, and if my WiFi goes down, I'll just hope it comes back up again lol. The sad thing is my experience with Xfinity's WiFi has not been terrible in the grand scheme of things - I have one of their lower tier plans (poor grad student life) and my WiFi performs about how I'd expect it to for how much I'm paying, I've never even had an outage. But man, the advertising nonsense and the BS with this customer service rep are just such obnoxious, VERY fixable issues that I'm left feeling excessively annoyed with this company. Considering switching to Quantum since they're doing a bunch of installs in my area now. Cheaper, better quality, and maybe they'll have a functional way for me to opt out of marketing!

    T-Mobile

    T-Mobile

    2.3
    (24 reviews)

    Do not ever go to this T-Mobile store. It is the worse place to do business!…read more I ordered a replacement phone and got a text it had arrived and to pick it up within the week. I went in on Friday and they said they couldn't do it. The employee said the manager had to give him permission before he could do it but the manager was at a different location and wasn't answering the phone. He said he would have the manager call me and said he couldn't help me. The manager never called. I thought at the time that I was getting the brush off which turned out to be true. Two days later I tried to get my phone again and the employee told me the manager wasn't there again and he couldn't do it. I told him that the text said I had until Thursday to get the new phone or they would send it back. I told him I have to work until Friday so it needs to be done today. He said my only option was to cancel it and reorder it through another T-Mobile. I called another T-Mobile (45 minutes from my house) and they said they couldn't do it over the phone and I would have to drive there. I drove to the T-Mobile which was nice, professional, and helpful, cancelled my order and reordered. Kind of stupid and a waste of time but I had no other choice. I will never go back to the Oro Valley T-Mobile and I don't want anyone else to have to experience what I went through.

    Customer service not good. Too long of a wait just to ask a question at this location. It used to…read morebe good when there were two young ladies working there, but now, two guys with no customer skill sets. If you're a customer, you may want to speak up and ask of any appointments maybe ahead of you as they won't tell you. When you've been waiting for 45 minutes and someone else walks in the door and gets service it gets very annoying. The sales person should at least let you know who's next whether you have an appointment or you just walked in .

    Verizon - mobilephones - Updated July 2026

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