I would give zero stars if I could. For those of you who are considering using this business for appliance repair, please read my review before you do so. Rusticane Appliance was recommended to me by a friend, and I've always found recommendations from people you know to usually be favorable. In hindsight, I wish I had done my own due diligence. On May 17, 2022, I reached out to Rusticane (I believe Cane is the owner of this business) via text message, asking if he did microwave repair, which he confirmed that he did. He said he would be able to come out the following day, on May 18, for an initial diagnostic (he charges $79). But the day of the scheduled diagnostic and potential repair, he canceled last minute, stating that he could not make it out to College Park from Baltimore without running into traffic. Fine. We rescheduled for the next day, May 19. On May 19, he sends me a text message stating that he had done the diagnostic and repair. Please keep in mind that he never reached out to me to ask me if I wanted to have my microwave repaired by him. Cane just went ahead and did it, claiming that he had to uninstall the microwave and reset the main control board and reinstall. He said that he would be charging me $149 (labor/diagnostic/trip charge). Again, Cane had never mentioned anything about a trip charge, just a diagnostic charge. If it's something that's always included with the diagnostic fee, as he claims, why not just be transparent and say that? Cane acknowledged that he should've reached out before he completed the repairs and told me that it was up to me if I wanted to just give him the diagnostic fee, the $79, or the total, $149. Personally, I hate when service providers do this. You know you messed up but are putting the onus on the customer. Because he did the work (or so I thought), I paid him the $149 via Zelle (more on this later). It was only fair to pay for services rendered. On June 14, my tenants (this is a rental property, FYI) told me that the microwave was still experiencing problems and only worked intermittently. I reached out to Cane again on June 15 and informed him that the microwave was still experiencing problems. Cane said he would be able to come out on June 21. But on that very day, as I was texting him to confirm he was still coming, he sent a text, canceling again because he was sick. Fine. We rescheduled for Friday, June 24. At 11:08 AM that day, Cane sent me a text saying that he was on route from Bowie to College Park. This is the very last text message he ever sent me (look at the update below). I texted him that same day at 11:11 AM to let him know the tenants were home, at 5:30 PM to ask for an update, and on Sunday, June 26 at 11:21 AM, asking him to let me know if he couldn't do the repair he should tell me so I can find someone else. What's worse, I had to reach out to my tenants and ask if Cane came by. They told me he did, it was a quick visit where he asked them what the problem was, and then told my tenants that he would reach out back to me to get confirmation that he could proceed with the work. Once again, Cane put the onus on me (and to a certain extent, making it seem like I'm holding up the repair with my tenants and not him). It's Monday, June 27 just after 11 AM (over a month since I first reached out to Cane) and I still haven't heard from him. I'm in the process of looking for someone else. I can only assume he didn't know how to repair the microwave or didn't want to and instead of informing me, he just went silent. I spent $149 that I can't get back for B.S. service and the microwave still does not work. For those still reading this, DO NOT USE ZELLE to pay Cane your money. Zelle rarely provides refunds and once the money is gone, it's gone. DO NOT USE ZELLE with him, even if he insists. I could never in good conscience recommend this person and his business to anyone else. Please do not use him. I don't want what happened to me to happen to someone else. UPDATE: FYI, Cane reached out to me just as I was about to post this review. Based on the subsequent conversation with him and a separate conversation with my tenants (which you can see for yourself), my review will stay at one (wishing it could be a zero). Just in case, I waited all day for him to respond to my last message and he didn't. He is a liar, he took my money, and instead of admitting he didn't know what the heck to do, he keeps trying to direct me to find someone else instead of offering me my money back or some other mutually acceptable alternative. I hope anyone reading this NEVER considers using him. I will be reporting his business to the Better Business Bureau or any other review platform I can find. Edited for grammatical issues. read more

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Cane always provides exceptional service. I highly recommend this business. The thing I love the most is that they let you know if your appliance is beyond being serviced and needs replacing. Other companies will probably take your money knowing your appliance is unsalvageable, not this one. read more

I have used Rusticane twice now, once for dryer repair and another time to fix my washing machine. They are quick to respond and accommodate your requests. I locked them in my phone under "Favorites"- I will certainly use them again! Thank you! read more

Rusticane had A+ communication through the Yelp app, as well as text alerts, email confirmation and prompt responses by phone. I got a quote in a few hours and next day service. Technician was Friendly; wore mask & booties in the house. He quickly assessed a dryer vent problem & fixed it. Accepted all payment types. Highly recommend. I would even call them instead of my home warranty company for quick service. read more

I have used Rusticane to fix my dryer and have been so very pleased with their honesty and dependability. When was the last time you heard a repairman say "You don't need that, I'm going to do this and save you money!"? Well that's exactly what Cane did when he fixed the problem. Thank you for the excellent communication and for truly helping me to stretch my budget because I could not afford to replace my dryer. Of course, you will be the first company I will call if I need repairs in the future! A million thanks, Cane! read more

Pablo is the best! He was incredibly responsive to my inquiry, showed up on time, assessed our washing machine drainage problem and solved it in under an hour. Trustworthy, knowledgeable guy who I will definitely keep on speed dial for future appliance emergencies. He also had lots of tips and tricks to help us keep the washing machine clean and running strong for years to come. Final note, as he was leaving our house my neighbor's HVAC went out on the hottest day of the year. Pablo did not hesitate to help my neighbor on the spot and managed to solve the problem in less than 30 min. read more

A+ in my books for their honesty. They responded quickly and scheduled me for next day. It did not take them any time to tell me what was wrong with my refrigerator. Although it could be fixed, the technician was honest enough to let me know it was not worth fixing since it was a leak that would take time to find, and therefore cost just as much money it would take to purchase a new fridge, and he did not want to take my money that way. I highly appreciated it and him, and I would recommend them to anyone. read more

I've been using Rusticane for the past year for any and all appliance issues. They were highly recommended and reached out to them because of our LG dryer. The dryer kept spinning after the cycle was done. When I reached out they were responsive and prompt for our scheduled appointment. Cane was professional the entire time. He was able to diagnose the problem as a stuck relay and recommended replacing the main control board. He was able to order the part and complete the repair within two days. Since then we've used Rusticane to resolve issues with our oven and dishwasher. Highly recommend. read more

I called this company to replace the drain pump that I believed to be defective. Upon their arrival, I requested that they perform a diagnostic to ensure that the part that I was requesting replaced was indeed the defective part. They declined to perform the diagnostic and said my description of the issue indicated that the drain pump I ordered was indeed the culprit. They replaced the part and while putting the machine back together, they did not properly secure the door lock. When I attempted to wash clothes, the first two times, the washer completed. After the first two washes, the machine began to have the same error as before the part was replaced. Additionally, the door lock piece came lose and slipped behind the main face of the washer. I called the company again but the repair technician was out of the country for two weeks. We scheduled for when the repair technician would come back after the two weeks. On the day before the morning appointment, I was contacted that the repair technician wouldn't be able to come out and that I'd have to wait an additional five days. I resisted and they sent a repair technician who confirmed the issue was still occurring and said that it's most likely the control board. I asked them to price the part. I also asked the technician who came out to send me the part number. The technician sent me the part number and showed that it was $206. When the company invoiced me, they invoiced me $301 for the part and $160 for the repair fee. The repair fee should have been waived due to them having to come out for the same problem again, and I already paid $160 for the repair fee the first time they came out. I was able to order the part myself for $136 with a lifetime warranty. This company is taking advantage of customers by increasing the cost of parts by a substantial amount and is also not warranting their repair/diagnostic. At the point of all the repair and part charges, it's cheaper to buy a brand-new washer. The issue is still not resolved after waiting over two weeks. DO NOT DEAL WITH THIS COMPANY. read more