We hired BrightCrest to fix our refrigerator door. They did a great job. They were communicative…read moreand timely, which is much appreciated. We would hire them again!

Had a great experience with BrightCrest!…read more My mom's fridge was acting up and she needed for someone to come out same day to help us evaluate. After getting a number of messages and calls from other providers, I went with Jacob at BrightCrest. His message he sent was very up front with all the information on his side that was helpful for me - the initial service fee, website and phone number to reach him all laid out tranparently.When I called, her picked up right away and told us he could be there later that day. He arrived within the window of time he told us, got to work immediately and was quick to identify the problem. He then let us know he would need to order two parts and made sure to show us the cost of each before ordering them. We really appreciated the transparency! The parts arrived the next day and he was able to come back out the morning after that to fix the fridge. Jacob seems to be a man of his word and we were very happy with his service!

Our dishwasher was acting sad so we called a few places. InterTech was quick to get back to us and…read morewas able to come out the next day. Previous experiences with appliance repair companies have been hit or miss for us so my expectations were not super high. Kas and Albert showed up on time and took their time exploring possible issues and explaining their process. When the fix they wanted to start with did not correct the issue, they immediately ordered the parts I needed and came back several days later to install them both. Our dishwasher is working perfectly now! The price was incredibly reasonable, the process was transparent, and they are extremely knowledgeable, professional and honest. I cannot recommend InterTech Appliance repair highly enough. I was delighted to hear they service other appliances because we will 100% be calling them the next time we need a repair. Look no further-- they are the best!

Kas did a great and efficient job fixing my dryer. He also advised on what needed to be done to the…read moredryer outlet and breaker. Would definitely be calling InterTech again for any appliance repairs!

Update to my previous review: I was contacted by the business and was told that the reason for…read moretheir lack of communication was due to being a victim of a cyberattack. As I had no other way to verify this, I took them at their word and accepted their explanation. For full transparency, however, it is worth noting that this communication came less than 24 hours after I had posted my initial review. The repair technician arrived at my home the same day, and spent approximately 90 minutes going back over the previous repair work and going much more in-depth in this second go-round. After completing the work, he explained what he did, what he found, and then ran a cycle through my dishwasher. The next day, I ran another cycle, and the leaking issue had been fixed. As I am someone who does believe in giving people and businesses second chances and opportunities, and because I have seen them perform excellent and professional work before (see my original review), I am likely to give them my business at least once more to see that this experience is an outlier and not their typical course of business.

Friendly, prompt, and honest. Came out same day and did a very honest assessment of my fridge…read more Told me the exact issue and proved it to me.

I was surprised Rapid Fix was open on a Sunday. They answered the phone promptly and was ready to…read morecome out the same day. My husband checked the breaker switch and it had tripped. I called back to let Rapid Fix know we didn't need service after all. If I need a repair in the future I will certainly call Rapid Fix!

We had an outstanding experience with Rapid Fix and recommend them without reservation. We called…read moreabout repairs to our 13-year-old Sub-Zero refrigerator and our out-of-warranty LG stacking washer and dryer, and they were able to come to our home the very same day. From start to finish, the service was exceptional. The company did a terrific job communicating with us by text, and the technicians arrived exactly when they said they would. They were pleasant, polite, professional, and clearly very knowledgeable. What we especially appreciated was the time they took to show us exactly what was wrong with each appliance and explain the appropriate repair. We never felt pressured into unnecessary work. Their recommendations were practical and straightforward, and the final cost was extremely reasonable. We appreciated their fair pricing every bit as much as their skill and expertise. It is such a relief to know that if another appliance needs attention, we now have a capable, trustworthy, and reputable company to call. Rapid Fix has absolutely earned our future business. Five stars and our highest recommendation!

I requested a service on Sunday night and a technician ((Alex) arrived at 10am Monday. Delighted…read morewith their quick response! Older LG w/bottom freezer wouldn't get below 20 degrees (0 recommended). Ends up freon pressure was low; Alex performed a system recovery of the old refrigerant and replaced with new. He was finished in 1.5 hours and temps are returning to normal. Price was fair @ ~30% of replacement cost of a new fridge. Alex was personable and emphasized giving Smart Steps a call if the repair doesn't hold. Very pleased with my experience. Looking forward to frozen ice cream vs. "soft scooped."

They were able to send someone within the week to fix an uncommon brand of toilet, including…read morelocating an alternate part for a discontinued part that was causing problems. My technician Oscar was great, as was the technician he brought with him whose name I sadly didn't catch. They were prompt, communicative, explained the issue and were able to get the part and do the full repair same day. They're a little pricey and have a fairly steep fee just to come into DC but the relief of having this done and done well is worth it.

I would give zero stars if I could. For those of you who are considering using this business for…read moreappliance repair, please read my review before you do so. Rusticane Appliance was recommended to me by a friend, and I've always found recommendations from people you know to usually be favorable. In hindsight, I wish I had done my own due diligence. On May 17, 2022, I reached out to Rusticane (I believe Cane is the owner of this business) via text message, asking if he did microwave repair, which he confirmed that he did. He said he would be able to come out the following day, on May 18, for an initial diagnostic (he charges $79). But the day of the scheduled diagnostic and potential repair, he canceled last minute, stating that he could not make it out to College Park from Baltimore without running into traffic. Fine. We rescheduled for the next day, May 19. On May 19, he sends me a text message stating that he had done the diagnostic and repair. Please keep in mind that he never reached out to me to ask me if I wanted to have my microwave repaired by him. Cane just went ahead and did it, claiming that he had to uninstall the microwave and reset the main control board and reinstall. He said that he would be charging me $149 (labor/diagnostic/trip charge). Again, Cane had never mentioned anything about a trip charge, just a diagnostic charge. If it's something that's always included with the diagnostic fee, as he claims, why not just be transparent and say that? Cane acknowledged that he should've reached out before he completed the repairs and told me that it was up to me if I wanted to just give him the diagnostic fee, the $79, or the total, $149. Personally, I hate when service providers do this. You know you messed up but are putting the onus on the customer. Because he did the work (or so I thought), I paid him the $149 via Zelle (more on this later). It was only fair to pay for services rendered. On June 14, my tenants (this is a rental property, FYI) told me that the microwave was still experiencing problems and only worked intermittently. I reached out to Cane again on June 15 and informed him that the microwave was still experiencing problems. Cane said he would be able to come out on June 21. But on that very day, as I was texting him to confirm he was still coming, he sent a text, canceling again because he was sick. Fine. We rescheduled for Friday, June 24. At 11:08 AM that day, Cane sent me a text saying that he was on route from Bowie to College Park. This is the very last text message he ever sent me (look at the update below). I texted him that same day at 11:11 AM to let him know the tenants were home, at 5:30 PM to ask for an update, and on Sunday, June 26 at 11:21 AM, asking him to let me know if he couldn't do the repair he should tell me so I can find someone else. What's worse, I had to reach out to my tenants and ask if Cane came by. They told me he did, it was a quick visit where he asked them what the problem was, and then told my tenants that he would reach out back to me to get confirmation that he could proceed with the work. Once again, Cane put the onus on me (and to a certain extent, making it seem like I'm holding up the repair with my tenants and not him). It's Monday, June 27 just after 11 AM (over a month since I first reached out to Cane) and I still haven't heard from him. I'm in the process of looking for someone else. I can only assume he didn't know how to repair the microwave or didn't want to and instead of informing me, he just went silent. I spent $149 that I can't get back for B.S. service and the microwave still does not work. For those still reading this, DO NOT USE ZELLE to pay Cane your money. Zelle rarely provides refunds and once the money is gone, it's gone. DO NOT USE ZELLE with him, even if he insists. I could never in good conscience recommend this person and his business to anyone else. Please do not use him. I don't want what happened to me to happen to someone else. UPDATE: FYI, Cane reached out to me just as I was about to post this review. Based on the subsequent conversation with him and a separate conversation with my tenants (which you can see for yourself), my review will stay at one (wishing it could be a zero). Just in case, I waited all day for him to respond to my last message and he didn't. He is a liar, he took my money, and instead of admitting he didn't know what the heck to do, he keeps trying to direct me to find someone else instead of offering me my money back or some other mutually acceptable alternative. I hope anyone reading this NEVER considers using him. I will be reporting his business to the Better Business Bureau or any other review platform I can find. Edited for grammatical issues.

Cane always provides exceptional service. I highly recommend this business. The thing I love the…read moremost is that they let you know if your appliance is beyond being serviced and needs replacing. Other companies will probably take your money knowing your appliance is unsalvageable, not this one.

Friendly, fast and reliable…read more Willing to share guidance on which appliances to purchase going forward.

Rodger had great timely communication and was very straightforward about the process and costs…read more Showed up on time and was very professional. Highly recommend Thompson Appliance Repair to anyone in Ned of great value for a good price.

The technician "diagnosed" a broken pump. He quoted $450.00 to replace the pump and to reinstall…read morethe dishwasher. I paid half his quote up front.6 He returned with the new pump. He disassembled and discounted the machine. He then discovered a further problem and Increased the repair cost by $500.00. He refused to provide a written estimate of parts and launched a confusing explanation where he constantly changed numbers. He would not provide the part numbers he required and he used part names that I could not find on the Bosch website. He left the dishwasher disassembled and disconnected from the kitchen sink drain. When I was finally able to identify the parts to which he referred, I found their costs about half what he stated. I am unable to use the sink and the disposal as the water drains onto the floor.

Quick service, same day. Had issues with gas oven lighting. Technician quickly identified the…read moreproblem. Explained what was wrong, had the parts, quickly and competently replaced them. Kept his work area clean and was very aware of his surroundings. Good pricing! Highly Recommend this company.