Horrible shop do not go here. Took over 3 months to rebuild a transmission and it broke after only 100 miles of driving. The owner is a huge asshole who LITERALLY MOCKED ME ON THE PHONE when i begged for my truck back. This guy doesnt keep proper records or receipts. DO NOT GO HERE, RUN AWAY read more

Rutland Transmission Service - Transmission Repair Near Me - Spring, Texas

I called Rutland Transmission Service due to a transmission problem on my GMC Terrain SUV....so I thought. With all due respect and honesty, it wasn't nothing but a loose nut!!! I fell out of my chair just thinking how this company could have taken advantage of me by not caring, and take me to the bank. John, who answered the business phone promptly, was very attentive and courteous with my concern and had a wrecker lined up right away. After corresponding with my warranty company, and in a very timely professional manner, my vehicle was ready to be picked up! Now I know that's exactly why Rutland Transmission Service is #1.... P.S. Hats off to Jay @ North Spring Wrecker Service for doing a great job towing my vehicle to the shop! read more

I was so impressed with Rutland Transmission Services I had to give them props for restoring my faith in "honest business" based on good old ethics, integrity, & fair hand shake. From the beginning I had great communication and response results from John H. (Mgr). I believe in "stuff happens" but the comfort in knowing you will honor your "word" goes a long way when you depend on the knowledge of others & no way of knowing what is a fair, good workmanship, & fair price. I would recommend these good good old boys to anyone! Thank you so much. I'm grateful to be able to say your running a good operation! read more

Rutland Transmission Service - One happy customer! - Transmission Repair Near Me - Spring, Texas

They scammed me they said out of the blue the owner just left and that my warranty was no good no because ut was under new management so that was 1300 down the drain read more

**Update** This business is not affiliated with the BBB. They have a sign on their window stating this fact, but upon submitting a complaint BBB they acknowledged rutlands is not. By the way, my complaint was never responded to. I mean, what do they have to loose? They already got me for $2k. Another transmission shop has verified that they did not completely rebuild my transmission. When they disassembled my 'rebuilt' transmission with less than 100 miles on it, some parts showed signs of not being serviced at all. What did I pay $2k for? Basically to get jerked around and waste a lot of time. Lance - your days working there are numbered. Enough people will get burned and your 'easy money' days will come to a screeching halt. Karma's a good thing. read more

9 months of run around to not warrany the work paid for a engine. John and whomever owns this company are con artist if you want your vehicle fixed you would want to find someone who is honest. I work on cars and I know in the mechanic buisness you can have good mechanics and you have bad ones well needless to say you are rolling the dice if you allow this company to fix your vehicle. After we trusted and got our vehiicle towed across Houston to Tom Ball for 1/2 the cost John from Rutland Transmission asking for our credit card info saying it would cost $3000 to fix our suv he said he wouldn't run the credit just needed it on file for the finacial office and he let us know what was exactly wrong with our vehicle before charging it to our credit card. He ran our credit as soon as he recieved the info then tells us that we need a engine and a trans he would fix our vehicle don't worry.(not knowing John at Rutland Transmission is a con artist) he stop answering calls never called and let us know any progress after saying it would take 3 days to repair our suv. Well after 8 1/2 months and 3 2hr rides to check on our suv and getting the run around we got our suv back with a engine a bad transmission and him telling us we should appreciate the engine and some 10 day rule that the owner said we had to return our vehicle for them to check the vehicle that John never told us about so Rutland Transmission did not warranty their own work. So if you don't mind playing russian roulette with this company take your chances! YOU HAVE BEEN WARNED! They are $3000.00 rip off specialist. read more

This in no way reflects the staff as they have been excellent and nice. But I have no clue what kind of kids they have working in the mechanics shop as they clearly have no idea what they are doing . Our pickup has been in the shop off and on for 2.5 weeks as whomever they have doing the work has missed something wrong or has just plumb messed up altogether. We financed the repairs an have to pay every other week on that loan and don't even have the truck finished properly yet. First time truck for out of the shop it broke again after a few days. We have to share a car and it's done nothing but cause fights between my spouse and I or we have to borrow relatives cars. I just wish they had some knowledgeable people running the mechanical part and please don't fall for the easy pay financing . It's like one of those payday loans a you'll never pay off. read more

I had my transmission serviced by Rutland several years ago because they offered a lifetime warranty. They are now OUT OF BUSINESS and my warranty is no good. read more

The guys at Rutland we great got my car back where it needed to be. Service was quick and on point, thanks again. Highly recommend and easy to get to read more

Rutland Transmission did a fantastic job and absolutely stand behind their work. I would recommend anyone bring their vehicle there for transmission work read more

Staff was great , giving them 5 stars due to their patience deAling with car shield. Great customer service , once truck was approved for payment after 2 months. Thieves stole the converters off the truck and Rutland replaced them with no hesitation. I highly recommend them .. read more

I'm new to town and was not sure where to have my dodge diesel diagnosed. This was not the place. After having the truck for 4 days and spending $650, I was told it was "running better than before ". I barely got the truck a block down the road before it died on me. If they would have told me that they were not capable of fixing the issue I would have taken the truck elsewhere. Lesson learned I guess.......... read more

I blew my transmission up back in November of 2019. I called John at rutland to do a rebuild job. A month after they picked it up it was still not finished. I was told it would only take two weeks. Then they destroyed my transmission and messed up the transfer case which ultimately had to be rebuilt as well. After all of the problems that they had they put a used transmission in my truck and told me it was a new one paid for by them because they destroyed my original transmission to the point of no return. The clutch has not been right since i got the truck back. yesterday me and my father started to put a new clutch in it and found out they put a junkyard transmission in it. Most of the seals are leaking and they put the clutch together wrong. I called them to see what they wanted to do about it and their response was the 3 year unlimited mileage warranty is only valid in Texas. John knows i am a traveling welder from Florida and falied to mention this. Needless to say i am a very unsatisfied customer and will never send anyone there. And i am considering taking legal action as well as contacting the better business bureau. read more

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Honest, hardworking, upfront Everything a mechanic should be but hard to find These guys work on all my trucks and have always treated me right I have several work trucks and trust them with all They have earned a customer for life with me Thanks guys read more

I had been to two different transmission shops in the Tomball area. Both told me that my transmission needed rebuilding. On the advice of a friend, I chose to get another opinion. Took my truck to Rutland and spoke with Lance. Lance told me that he believed my issue was electrical and not mechanical. He said he wouldn't know for sure until he ran a full diognostic and dropped the pan. I was pleasantly surprised when I was told that my issue was in fact electrical. I did not need a rebuild. Honesty and integrity are hard to come by in today's marketplace. These guys are it. They have earned a lifetime customer. Thank you. read more

I thought there was something wrong with my transmission. Rutland's looked into it and said they couldn't find anything wrong with it, though. I therefore give them high marks for honesty. The regular auto shop where I used to go closed down and they were very good and I had nothing but good experiences with them. So I called another auto repair place and they recommended Rutland for transmission work. After talking to a mechanically inclined relative who also gave Rutland's high marks, I decided I should give them a try. And I'm glad I did. I immediately noticed that they were very busy. The lot was nearly full. I appreciated the ride home, too, which some auto shops won't do unless you live really close to their shop. read more

I would not recommend this place to anyone. They took 6 weeks to replace my clutch(I bought my own clutch,csc,master cylinder)... Johnny(the guy that runs the place) kept promising me that the car will be done week after week after week(either their air compressor wasn't working, they're waiting for parts-again, I brought my own parts, or they're short staffed, etc).... when other customers came and complained, he and another long time customer(I believe it was his patrol car that has been there for months) literally laughed when the guy left because he claims that other cars have been there for 6 months!!! 6 months!!! And that the customer should be lucky that they were now just starting to work on his car! I would not recommend this place if you want your transmission fixed asap... they did a good job on the transmission though. Price wise, not worth the 6 week wait! I think I paid close to $1300 read more

I have nothing but praise for this place. They serviced my 2002 Honda. Diagnosed the transmission problem and fixed it within a week, then the another part broke and they fixed it free of charge. I had a great experience. I would definitely go back and recommend this place. Talk to Max. read more

Do not waste your money and time here. I had to take my Jeep in for a transmission rebuild. It was there 5 days when they told me it would take 2. I figured since it was there 3 days longer then it should be that it would be done correctly. WRONG! Drove it down the road maybe 1/2 a mile and it started shaking worse then when I brought it in. They said they would look at it and see what the problem was. 8 days later my car was finally done. Went to get it and drove 1/2 mile down the road and the check engine light came on and the car was shaking worse then when I brought it in. The check engine light was never on before that. So I brought it back and was told they would get it taken care. They said it had a bad o2 sensor and they would get it taken care of. They order the part and I have to come back the next day. They told me it would take 20 mins to change the sensor... I was there 3 hours, they then tell me the wrong part was ordered so it's going to be a few more hours before the right part will be there. I had a job to get to and could not hang out with them all day. They put the old one back on and told me to come the next day. I came back the following day and they changed it out. At this point I have wasted 2500 on a "transmission rebuild" and 15 days with my car in their shop for a job that I was told would take 2 days. I try to leave and go home and my Jeep is so bad I don't even get down to the stop light. I turn around and I am so irritated that they have not fixed what I paid them to fix. I park my car and go by the guy who apparently rebuilt my transmission LANCE, who tells me "we will do what ever it takes to make this right" I said I have spent over $1,000 on a rental from all the days I was with out a car. He tells me " go get a rental and bring us the invoice we WILL PAY FOR YOUR RENTAL". So I go inside and talk to JOHN and I tell him what is going on. JOHN proceeds to tell me exactly what LANCE told me, " we will do what ever it tastes to make this right, go get you a rental and we will pay for the car just bring the invoice". So I do just that. The week I go to get a rental enterprise had little to nothing left because there had been a flood and everyone needed rentals apparently. So they put me in a Jeep which is the same as the one Rutland is fixing. I call Rutland every other day to see what's going on with my car. All I get told is that they are really looking hard to see what's going on. 11 DAYS LATER I call them and John tells me " yea lance took your car home last night and he lives far away and he said it's driving great so you can come get it today". So for 11 days I was in a rental. I go to get my car the same day they call and I bring the invoice for the rental and John says he will put it on WAYNES desk and he will have me a check cut tomorrow. So I come back the following day and there is no check. So I ask to talk to WAYNE. WAYNE is the rudest person I have ever met in a customer service role. He claims he never saw the invoice, yet I watched John put it on his desk and I can see it sitting there... He tells me they don't pay for rentals and it's my fault I needed a rental so I have to pay it my self. So I explain how JOHN AND LANCE told me it was going to be paid for. Wayne tells me to call him Tomorrow and he will talk to "corporate" and see what they can do. Also there is only one Rutland, they don't have a corporate office, WAYNE IS FULL OF BS. My rental was $900 and it was because of them that I needed a rental. They had my car over 20 days on a job that I was told would take 2 days and they have costed me almost 2k in rentals because they don't know how to rebuild a transmission. So I call WAYNE the following day and he tells me they will give me $450 towards the bills for the rental. I told him that was unexceptionable since I paid $900 and it was because of them that I even needed a rental. He said well that's not his problem so he will send me a check for $450 in the mail. Guess what, that was April and he still hasn't sent the check! They are not men of their word and they do not follow through on what they say. My Jeep still has transmission problems but I refuse to let them touch my car again because they have not even the slightest clue on how to do a rebuild. It doesn't take any shop over 20 days to rebuild a transmission. I could have YouTubed how to do it and done it faster and better then what they did. DONT WASTE YOUR TIME OR MONEY HERE. THEY ARE LIARS!!! Now I will be getting my attorney involved because this is unexceptionable. read more

I received a 2009 Toyota Camry from my Sister-in-law who lives in NYC with only 30,000 miles on it. Drove it back to Texas and after several months it started leaking transmission fluid. I took it to the Firestone Store on FM2920 and they recommended Rutland primarily because of how long it had been in business and they never heard any complaints about it. It turned out that i only needed the seals replaced and a transmission service. The cost was only $300. They were honest about the problem and i could have been taken for a major transmission overhaul and i would not have known any better. Staff was friendly and i have not had any more problems or issues. read more