I'm writing this review because I feel like my recent experience at the Ryan Ford service department should be heard. When I first bought my vehicle from Ryan Ford I was amazed at the professionalism, courtesy, and respect I was given from the sales and finance team over there. Being that it was a 45 minute drive from my house I didn't plan on getting my maintenance done at this dealership because I have a Ford dealership right across the street from where I live. However, I felt like since I had such a great experience there when I bought my truck I might as well try out their service department. I'm all about customer service and if I have to drive a little farther so be it. When I arrived at the service department the first thing that impressed me when I entered through the automatic garage doors (which I thought was really cool btw) I was amazed at how clean the place was! It did not seem like a place where vehicles drive in daily! It was cleaner than some of the homes I've been in. Lol! The next thing that happened (which I never get at any service center) is the service guy walked up to my truck before I even got out, and greeted me with a smile and a very positive attitude. That also is very hard to come by these days. He asked me if I had an appointment I said "no, is there any way you can squeeze me in for an oil change?' With it being Friday and all I had a feeling the answer would be no for sure. Well, I'm not sure how it happened but, in about 20 minutes I get an email to my phone saying "The service on your 2015 Ford F-150 is complete" I got up, looked outside, and saw the tech parking my truck out front! Coolest thing ever! I walked over to the counter and was greeted by a guy named Brad. Brad also had a great big smile on his face and told me my truck was ready. He complimented some of the upgrades I have added on my truck and then he went over all the details of my oil change. What details you ask? Well, no matter how small of a service you get from Ryan Ford they do a thorough inspection of practically everything on your vehicle! After speaking to Brad he handed me his business card and I saw he was the service manager. I knew right away why this service department exceeded my expectations and has such great customer service, It's because they have great leadership! I know for a fact I will pass up that Ford dealership right by my house and drive out to Sealy, Tx for all my maintenance or service needs from now on. I have now been through every single part of this dealership from sales, finance, and now the service department. All I can say is WOW I'm totally in love with this place. Thanks Ryan Ford! Jay Prasad read more

During the truck shopping experience I got everything from an indifferent condescending attitude (and a phone hung up on me) to the great experience at Ryan Ford. By the time my wife and I got to Ryan Ford we weren't expecting very much and as a matter of fact we were getting burnt out on the whole truck shopping thing. You could sense the hunger for a sale in most dealers, kinda like a predator senses weakness in their prey - it's there on a subliminal level. My wife and I both had the same initial reaction to Nick - I like this guy; he's not like the rest of them. As I told Nick, he was the only one who offered to search around for what I wanted when it wasn't on the lot. He found a truck in Dallas and emailed that he would get it for me. That truck sold before I made a move and he searched around for another that met my specifications. Then my wife entered the equation and my basic work truck became a hybrid of my wants and hers, up a level (regular cab to super cab) but still not a luxury truck. We had just wasted all Nick's time and effort and were basically back at square one. By the time we were done, the truck I bought was not on the lot and was brought in from a Houston dealer. Nick handled this so calmly and professionally it was like this was an everyday thing. Nick was straight with me. Not the fake straight I encountered at other dealers (You know the kind. "I'm your buddy. We'll watch the game together once we get this business out of the way. I give all my friends a great deal.") I feel he was honest and my guard hairs didn't go up as soon as I shook hands with him. I am not the haggling kind of person. Give me the numbers, don't play games. Nick is either this way normally or sensed it, and we were on the same wavelength. When I walked out of there I felt like we had made a mutually agreeable transaction that was fair to both of us. When I got home and did my checking I saw that what I felt was a reality, and maybe even weighed in my favor. (I'm a number-cruncher type person so this was normal for me to verify things like that.) I have yet to find out about Ryan Ford as a dealership - how good is the service department, what is the follow-up like, that sort of stuff. If the rest of the staff come anywhere close to what we experienced with Nick we have a winner - it will be worth it to make the drive out to Sealy when we need to. Rest assured we will be giving Ryan Ford and especially Nick some positive remarks and referrals. I feel Nick restored my faith in an America where we could finalize a business transaction with a handshake and both parties would honor it. read more

The folks at Ryan Ford in Sealy treated me like a valued customer from the very first contact I had with them. Belinda my sales person, Marcus the Sales Manager and Phil the Finance Manager were talented, experienced and eager to serve. When I arrived at the dealership the pre-owned F-250 that I was coming to see was cleaned, prepped and waiting by the front door when I arrived. Belinda met me at the door with a great smile and sincere "hello," a good start that only improved from there. Belinda's approach to me was respectful and candid. She answered my questions frankly and it became obvious very soon that she would be my advocate with her manager. Marcus, the Sales Manager, was sitting right at the front door instead of being that cliche "manager" who seems to always be unavailable in some mysterious back room. I was immediately impressed since at my age (60) I really don't appreciate stupid sales tricks. I've seen them all and it was nice to meet folks that took such a non-pratonizing and respectful approach. Phil the Finance Manager was equally low key and approachable. My background is in finance and I was prepared for the standard "blue suede shoe shuffle" while passing off over-priced unnecessary crapola on me. Once again, he was low key, conversational, friendly and had that "how can I help" attitude. I had my financing lined up and he asked if he could compete on the interest rate. I consented and watched as he found not one and not two but three lenders that beat my own credit union's aggressively low rate. I would recommend anyone considering buy-in new or pre-owned to make the trip to Sealy, Texas. It will be worth your time. I'm sure you will agree that the dealership's repeated "Ford President's Circle" designation is no fluke. read more

We recently purchased a new Ford vehicle from Ryan Ford, and we are very pleased with the experience with purchasing, and with our salesperson, Mark Jones. We visited several dealerships on the west side of Houston and into Katy, found a few vehicles in which we were interested, and we found a couple of dealerships that seemed to be interested in more than just a single sale, interested in developing a relationship with a client. Ryan Ford was one of these. We read the Yelp reviews and went to Sealy last year to check them out. Mark was a gentleman from the start, never pushy but definitely interested in figuring out what we wanted, even when we did not know ourselves ! He was patient and when we left without starting any deals, he only said to "think of us when you are ready to buy". We went back this spring and the relaxed atmosphere and laid-back approach again was so refreshing, we opted to purchase from Ryan Ford. Mark and the finance manager (Phil) were instrumental in getting financing in place, which made it much simpler for us. Mark went over all the controls with us so that we had a good solid understanding of how the vehicle options worked. The car was clean as a whistle on the day of pickup; the prep team did a wonderful job on our new car -thanks, folks! We have not worked with the Service Department yet, but we hope that the Service team continues the good experience given us by the Sales team. Thanks again, Ryan Ford! read more

Car dealerships get a bad reputation for a reason and always seem to be pushing numbers rather than helping customers. At Ryan Ford I felt like I was a customer rather than just a number. I walked in to do some pre-shopping and was still treated like I was an important customer. Logan assured me that if they didn't have what I was looking for they could order one for me or get one here asap.      A few days later my salesman Logan sent me an email to touch base and I told him I would be coming by the next Saturday to possibly buy and he sent aside some time to meet with me. He was very patient and kind as I test drove several vehicles. We did have to wait a while for a financing guy to come available. While we waited Logan took me out and taught me how to drive manual as I was going to be buying a manual car and didn't know how to drive one yet. After I had gotten comfortable with it we came back in and were introduced to Colton who would be handling our financing.   Colton was polite, quick, and knowledgeable.   Logan was patient, entertaining, and courteous   At no point in this process did I feel pressured to buy a vehicle. Nor was there an attempt to upsell me on a higher priced model.  Logan and Colton were both an absolute pleasure to work with and I would not hesitate to buy here again.   Thanks for making my first car buying experience a great one. read more

On our way to San Antonio from Fayetteville, NC, our truck stop running. As it was Good Friday, Ryan's was the only dealership open. I called two dealerships around me, and they were not interested in helping me. When I called Ryan's, Brad Zook said to bring the truck to them, and they would look at it on Friday, order the part, and fix it on Saturday. Since only one person could ride with the tow driver, Brad sent a vehicle for the other three in our party-we were 40 minutes away. When the whole party was delivered to Ryan's Ford, Brad had a vehicle take us to a local motel. The next morning, we called Ryan's Ford, and a vehicle came to pick us up. The diesel mechanic at Ryan's did a great job fixing our problem, and Mason Koch made sure that we were on our way on Saturday, as promised. We arrived in San Antonio on time, and have had no problems with the repair. I wish I knew the name of the mechanic, he did a great job. Ryan's saved us. They were also very fair in the cost of the repair. My son-in-law runs an auto repair shop and felt the cost of the repair was the same as he would have charged me--his father-in-law. If they treat everyone this way, you would be foolish not to buy a car from them. I will consider them when I am ready to buy a car. And, as I said, I live in North Carolina. read more

My husband and I went Saturday the 6th of January 2024 to purchase a 2023 Ford F250 that is absolutely beautiful, and we love it. We had contacted them a head of time and talked to Sean and scheduled to meet him Saturday morning. When we got there the truck, we were interested in was already pulled out in front and he saw us and came right out and had the truck running. He was so helpful, showing us everything and how it worked and more. Sean is your go to for a salesman that we highly recommend he is amazing to work with. Then Jordan their Sales Manager was so welcoming as well and gave us a decent amount for our trade in. Then it was time we met Wesley their Finance Manager was amazing. He helped us and made the financing smooth and painless and a very pleasant experience. So, we needed some things added to our new truck and talked to Matt Ryan who was so nice, and he really helped us with what we needed. So, what I am saying is everyone we came in contact with was so amazing and welcoming and made us feel like a part of the family and they knew us forever and we weren't just customers to hurry and get them financed and out the door. We drove over an hour to go to this small-town dealership, and I will do it again. I will definitely buy from them again and HIGHLY recommend them. read more

I am a return customer to Ryan Ford. I have just taken delivery of my new Ford F150 XL Sport. Mr. Mark Jones is the sales representative who took care of me. I had a precise type of vehicle I wanted. It had to be black, it had to be a standard cab, cloth bench seat and it had to have a short bed. Mr. Jones glanced at me and remarked, we have to find this vehicle that meets with your specifications. Within a couple of keystrokes, my special vehicle was found. Mr. Jones said, there are three vehicles in Houston that meets with your specifications. A few more keystrokes and he printed out the windshield sticker document listing the equipment on my special vehicle. Two days later, my vehicle was ready for me to take it home. Mr. Jones went over the documentation that comes with a new vehicle. We paired my cellphone, and we went over all of the electronic option. Mr. Jones was patient and we walked around and inspected by special truck. I cannot say enough of how well Mr. Jones treated me. For sure i have the vehicle i had in mind. Mr. Ryan stopped by and greeted me, and we had a few remarks about us having met a few years earlier. Ryan Ford sells more than automobiles, the offer service and they make you feel like part of the family - Trust!! read more

Ryan Ford is the dealership you can trust! I live in Abilene, Texas, but our recent vehicle purchase was all the way down in Sealy, Texas. The person that helped us with our pre-owned vehicle was Sabrena Torres. She was such a trooper. We were late arriving from out of town, but when we finally made it to the dealership, she was all smiles and had everything ready for us. It was the smoothest purchase I had ever experienced. A while after we were back at home enjoying our vehicle, we started having problems with the AC. We had purchased a service plan, so when we took it to our local dealer for repair, we hoped the service plan would cover the cost. We were told that it would not be covered. We decided to call Sabrena at Ryan Ford to see if there was anything they could do. After a few hours, they let us know that they were willing to do all of the repairs at no cost to us. The problem then became that our local dealership had already started fixing the problem. When I let Sabrena know this, Ryan Ford worked their magic and got the entire repair covered. Thanks Ryan Ford for going the extra mile in service. We will be buying our next vehicle from these fine people. read more

My husband and I just bought a 2017 Ford Raptor at Ryan Ford...WOW!!! What an amazing experience!!! Curtis is just outstanding! We cannot say enough wonderful things about him. He is efficient ,knowledgeable, experienced and thorough. He has made this such a smooth transaction! From the first visit, to the customization of our truck, to the signing of the papers....flawless. Excellent and honest communication through the entire process. Travis! We just love him as well, he is Curtis's partner. He is just amazing too!!! He delivered the truck to us and showed us how to use everything and all the tips and tricks he had. He was so relaxed and funny and honest! GREAT DELIVERY PRESENTATION!! We were "all in!" Very, very impressed with everything. Everyone who works there need to take tips from these guys. A certain person, no name mentioned, could be a little friendlier and helpful.... Oh and not to forget Chase! He was so helpful and sweet! He showed us several Raptors that came in so we could see one. He took time with us and answered all of our questions! So sweet, patient and knowledgeable. EXCELLENT EXPERIENCE, GREAT DEALERSHIP WITH GREAT PEOPLE! THANK YOU! :) read more

Bought an ecoboost premium performance pack the other week and couldn't be any happier with the service. If you're looking for an honest sales man who wants you to be able to drive away in a brand new car and not just to meet the quota ask for Michael Williams. He is very welcoming and not in your face like the past sales rep I've encountered. Michael is very well experienced and reputable when it comes to being a sales rep. He even goes beyond the sale afterwards to make sure everything is alright with the purchase. Also even though Ryan Ford is a drive it was well worth it. Prices were beating the competition and I searched all over Houston for months. The Ryan Ford team was friendly and had almost family traditions when dealing with customers. The only con I would have to say is take your time when signing papers and in the finance offices. There seems to be a time crunch in the financing department and please just let the customers read what they are signing and a little time to think things out read more

I just recently purchased my new truck from Ryan Ford and upon delivery of the truck Ty Hegland noticed there were two cosmetic flaws on the body and bumper of the truck and assured me they would get it fixed. We arranged a day and time for me to drop off the truck and the morning I got there everything was ready to go. I dropped off my truck and they had a loaner ready to go. After a few days and some phone calls exchanged the truck was ready and looked as it never happened. Despite me getting antsy about getting my truck back I appreciate that Ryan Ford associates themselves with companies that do not compromise quality for quantity. The body shop did a very thorough job of fixing my truck and between them and Ryan Ford made it easier for me to exchange the loaner with my truck without having to drive all the way out to Sealy. I really appreciate the customer service from when I first test drove the truck to the point we are at now. I look forward to continuing the relationship. read more

Jonathan Rodriguez and Eric (his manager) at Ryan Ford wasted my time (second trip out to the dealership for same vehicle). I went there today 3/10/20 to pick up the vehicle after coming to an agreement on a sales price. This is over a two weeks negotiation period! The final agreed sales price was $240 less than their advertised internet price. When I came in the paperwork came out with $1,268 in accessories that the claim I had to pay for in addition. These accessories were already built into the price and they know it! You don't negotiate a final price of a vehicle without including accessories already on it that can't be removed. If the owner cares about his business and wants to discuss his employee's dishonest practices, I'm available and have legitimate documentation to prove it. I would give these two guys a negative rating if possible. Will see if Ryan Ford's management cares enough to address... read more

I couldn't find anything better to say about this company if I tried. My husband and I are in an odd transition time of our lives. My husband (the business minded one of the two of us) is in Idaho selling our home and moving us out to Texas, while myself and my daughter are here. I went into Ryan Ford looking for a new family vehicle and was met by one of the best men I've ever met! They weren't pushy, they walked me through every step of buying a car, they were kind, genuine, and I honest with me about any question I asked. I've only purchased one other car in my life and it was with the help of my husband so I was a little nervous. They were great about everything! I couldn't be happier with my purchase and I know that no matter where in Texas life takes us, we would even be willing to make the trip to them to ensure that we are getting exactly what we need, for a great price, from a fantastic company! read more

My mother n law was looking for a new vehicle. I checked the local dealers and 1 other out of town dealer. A friend suggested Ryan Ford and Mark Jones. I looked at the available Escapes on their website and picked the one I thought she would like. I spoke to Mark and gave him the stock number. He gave me a price that beat all others. I even had one of the other dealers call me and ask if I had made a decision. He tried to beat the offer, but could not. It wasn't just about the price. Mark was professional and not pushy. (I had to work on the day of the sale so I cannot evaluate the facility.) So my wife and mother n law went to make the actual purchase. My wife does not like the "purchase process" so I was surprised that she had no complaints about the transaction. It was easy and trouble-free. Best of all, my mother n law has a great new vehicle at a great price. This was easy. read more

I just purchased a new Ford Explorer from Ryan Ford. This has by far been the best experience I have ever experienced at a car dealership. David Simpson was our salesman and he was wonderful. We ended up ordering our vehicle so we could get all of the options that we wanted. He did not try to pressure us into anything that we did not want. I received weekly emails updating me on my vehicle's status. When we went to pick up the vehicle he spent time to go over whatever we wanted him to go over on the vehicle. The financial guy was also very courteous. He presented all of our options for warranty packages and was respectful of our decision. Our whole car buying experience was stress free and I could not be more pleased with our vehicle. If you are in the market for a new vehicle this is definitely the place to go. Thanks Ryan Ford! read more

Sabrena Torres has been my vehicle purchase go-to saleslady for almost 20 years. She has taken care of me from the moment of contact to the end of the my experience with the vehicles that I have owned. She not only provides exceptional service during the purchase experience, she also assists with any needs outside of the buying process. She can get everything done including service, questions, and everything else! John (Preowned Director) was such a pleasure to deal with and got us taken care of quickly! Fred (Business Manager/Finance) was also super awesome and didn't give us a hassle. We were out of there super quick! Ryan Ford made our 2010 Dodge Challenger purchase a breeze! I would recommend this dealership to everyone (even with the hour and a half drive there)! Thank you, Ryan Ford! read more

I had the pleasure to work with Michael Williams after he responded to one of my Truecar.com postings. At the time, I was being bombarded with emails and phone calls from multiple dealerships. Michael's email stood out because he was upfront with pricing and even sent me a window sticker. Not once did he pressure me to come in to discuss with him, and responded to about 12-15 emails that I had sent. He was the only sales person that explained to me how FORD's incentive plan works. I decided to come in and discuss with him and he was able to find me the Truck I was looking for. He worked with me on pricing, and the Truck is currently in transit. I'm looking forward to taking delivery of the truck when it comes in, and will update this review after taking delivery. Thanks Michael! read more

OMG DO NOT USE RYAN FORD FOR SERVICE hilariously Ryan responded to my previous complaint about service at his location. Please check it out. So rude to begin with and no personal reach out to me just a response that absolutely proves that he is just as out of touch as his service department. My truck was in his place nearly two months, Ryan you are mistaken. You are seriously lacking in awareness about this situation. Again people do not use this place. Like I said for him to respond on yelp and not reach out to discuss shows his value and then to get facts wrong shows he does not have a clue whats going on. Then place blame on me for his loaner truck having problems , wow. Ryan is neither a man of honor or an actual man and should be ashamed himself. read more