Most incompetent billing practices I have ever seen- twice now refund 6 months after a visit just to turn around and bill you again a few months later then not return calls or messages sent through the portal and send you to collections when you are making payments to them. If it's not a root canal and crown then they'll make sure it turns into one and then you'll be lucky if that lasts. I can't imagine the upsells to all the senior customers I have watched come in. read more

I have had billing issues as well. After being a patient for several years, every so often they would bill me for services covered by my insurance and it would take a few weeks to sort out. I started asking about what they were going to do and the billing before I had a cleaning so I knew upfront what my costs were going to be. A few months ago, they told my husband he needed updated x-rays, but they didn't tell him they were doing panoramic x-rays and that our dental insurance only covers those every 5 years and it had only been 3 yrs. My husband has never had a cavity or gum disease and he brushes, water+piks and flosses daily. He ended up having to pay out of pocket for the x-rays. Super frustrating given that we pay for dental insurance! I went in for my 6 month cleaning appointment today and sure enough, they said I needed panoramic x-rays since it had been 3 years. I told them my insurance only covers panoramic every 5 years and bitewings every year. I take care of my teeth just like my husband, am not having any issues, no gum disease and no cavities in about 30 years. The dentist said I needed panoramic x-rays and would not do bitewings. They would not clean my teeth without the panoramic x-ray - note this was all before they even examined me to see if there were any potential issues. I left and will go to a new dentist. Btw the American Dental Association states there is no fixed schedule for dental x-rays and adults with healthy teeth and low risk can get bitewing x-rays every 24-36 months and panoramic x-rays every 5-7 years. It's a shame I have to change dentists, the hygienist I see there is terrific. read more

I have been going to a dentist every 6 months for cleanings and was looking for a dentist closer to my house. Sabino Smiles said I needed a deep cleaning at an exorbitant price and they refused to do a routine teeth cleaning. I have had routine cleanings my entire life and never been told I had periodontal disease and needed a deep cleaning at around $1000. This office is a scam that is trying to upsell unsuspecting patients unnecessary services. Maybe it was a coincidence but a crown broke that day after being in their office. They did not mention it needed repairs although they wanted to remove an old filling on another tooth and fix it at $1800. read more

It was the first time at a dental office that my Xray exam was so painful, they even made my mouth bleeding during Xray. I was coming for an annual check up and routine cleaning, the dentist said I need to do crown for a cavity tooth that I have filling for many years without any issue, and I have to do scaling/ rooting service for gum issue; besides my insurance payment, I have to pay Out of pocket about $1900. I said currenly I only need the routine cleaning first but the dentist totally refused, I came home without cleaning at all. The after-visit summary in My Chart only indicates what kinds of Xray they did for me, there is no diagnostic note or treatment plan like other physicians. Very disappointed about the service. read more

My hygienist Daphne makes this review. I get very anxious at dental visits and am always prepared to feel a lot of pain going in to routine cleanings, but she is so patient and understanding with people. I also had my wisdom tooth removal done here, and apart from a few hiccups trying to get a vein, it went very smoothly despite how nervous I was. read more

I wish I could give less than one star. This was the worst dental visit I have had in 40 years and it was a routine dental cleaning. I would not recommend this place to anyone. They try to upsale you for additional services and refuse a routine dental cleaning unless you agree to pay the additional fees. They do conveniently have a financing option to pay for all the additional services. Find a real dentist and a real dental office. read more

Less than two months ago I had a tooth capped at this office for over $3,000.00. Yesterday the cap fell off. They did get me in quickly this morning but when I got there they said that there would be a $771.00 fee just to look at the tooth without including a plan. I walked out since they do not stand behind there work in any way. read more

They must be under new management. I went in for a routine periodontal maintenance and they immediately said they won't do anything and wanted to do a deep cleaning at $790.00. Right before Christmas. Now, my teeth might need a deep cleaning but the old switcheroo wasn't appreciated. They also said a $5.00 Co-pay was due even though I never had that charge before. They said the Dental Insurance Company must have forgot to collect it. Suspicious. The only reason for the three stars is my hygienist - Lora. I paid a deposit of $200 for a deep cleaning in February, 2025. I think I'm going to shop other dentist after this experience. read more

VERY EXPENSIVE! They are really nice, office is clean but, prices are way way to much. I was quoted $1,400.00 for a crown on #4 upper right, went to Tucson Crown just 2 miles away and paid $599.. It's crazy to not be a bit more understanding with costs. No reason to almost triple a price when it comes to a persons health/dental. read more

Took my children in for a routine 2x a year cleaning. The office performed x-rays and facial imaging. I was never informed that these images would not be covered by insurance and the office had our insurance info for 3 weeks prior. The only item I was informed "may" not be covered for one of my children was a sealant on a few of their teeth at $33/ea. I got my insurance claim this morning and noticed that the sealant was covered but that the imaging was not and neither was the Oral Hygiene Instructions they billed at $95. So my total out of pocket cost for just one of my children is $221....and none of this was communicated to me prior. I am filing an appeal with my insurance company but this is absolutely wild. Beware! read more

Had in inlay put on a tooth. I use the medical discount plan they recommend. ALL of the staff are super sweet. I also love having a female dentist, and getting all of the work done in one stop at one appointment. With the old staff that was there several years ago with a different dentist I always felt like I was being upsold. Not with the folks there now. I felt truly cared for. read more

Came in for an exam and a cleaning. Specified to staff that I did not want anything done that was not covered by my insurance provider. Total of 5 non-covered procedures billed to my insurance which my insurance carrier said this dental practice should have known are not covered. Staff said I will be responsible for the cost of the non-covered procedures. My teeth never got cleaned, and everything they wanted to do was basically not covered. Sabino Smiles wanted to charge me $2,000 for a "deep cleaning". Went to a different dentist, got and exam, got my teeth cleaned, no other issues and the hygienist/dentist said a deep cleaning was not medically necessary at all. Oh and my insurance covered everything. Stay away from Sabino Smiles it's a McDentistry. I'm currently filing a complaint with Arizona Department of Financial and Insurance Institutions and the State Board of Dental Examiners, Cheers! read more

I had been a patient here for years. Since Dr . Yeaman was there. I recently went in for a cleaning and the new hygienist came in and did a gap measurement and left. About 15 or 20 min later the office manager (i assume) came in with an estimate of almost $700 for a deep cleaning. I said NO. I will not pay that and i don't want it. I just wanted a cleaning. They wouldn't give me a cleaning... I even called the next day and asked why I couldn't get a regular cleaning and the same guy out front told me that the deep cleaning was the recommended treatment. He never gave me an answer of why they wouldn't do what I wanted. So I am looking for another dentist. If there are any recommendations, I am willing to give them a shot! read more

Best dental experience ever! This was my first visit and I've already started telling everyone I know how awesome this dental office is. I was really impressed with all of the staff and Dr. Hetal Patel, I highly recommend her. I've been to quite a few dental clinics over the years and this has been the best one I've been to. I don't have dental insurance, I am a cash paying customer, they worked with me on price and explained everything thoroughly to me. I am so happy to have found this place :) read more

The worse experience ever! Liz at the front t desk is extremely rude!! They cancel appointments prior tot notifying the patients. Save your time and money and go somewhere else. read more

lovely staff. very helpful,kind and efficient. We have three generations going here and everyone is happy. read more

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Got new insurance and TRIED to make an appointment for an exam, x-rays and cleaning. Was told they couldn't get me in for months(!) and that they do not do cleanings at the first appointment, but that I'd have to make another one... again, months of waiting until after the initial appointment. in the meantime, I went to my former dentist for a cleaning and paid out of pocket. At that time, they also did gum probing. No issues were found. All teeth and gums healthy. Finally go in to Sabino 6 weeks later. Five people interacted with me there; only one of them had any warmth. After x-rays and exam, was informed I would need deep scaling and root planing because my gums were bleeding and very inflamed. They also said two crowns needed to be replaced. Total estimate $3000+! Suspicious, I went back to my former dentist for x-rays and gum probing. He found no gum disease, no bleeding, no crowns failing, and one tiny cavity that Sabino did not find. Huh. Total scam. Avoid this place. Feels like insurance fraud. They definitely do not care about patients or their health. read more

This place has improper billing practices - submits villa to the insurance company with incorrect codes and then bills the patient later - very unprofessional Had to spend hours on the phone with the insurance company to figure it all out Steer clear - won't be back read more

Went in for a root canal that couldn't be completed. Insurance denied because they needed more information from the doctor about why it couldn't be completed. Called and followed up and Sabino Smiles. They indicated they would follow up with insurance. Called insurance company and Sabino Smiles never followed up just sent me to collections instead of providing the missing information to the insurance company. Horrible billing practices and communication. read more

This place is all about panic peddling, gaming the insurance, and maximizing their charges. They do not work within the limits of insurance, but present things as if they do. No itemized receipt for list of charges is a good indicator. Would not recommend. read more

Typical corporate dental office! Tried to recommend extra scaling for my daughter because she was overdue for recare appointment.. they told her she had pockets of 5mm. Unfortunately they didn't realize her mother with 40 years of dental hygiene experience was waiting in the reception area. as we waited 45 mins for the hygienist to explained her probing results to me I may have checked some areas for pockets-needless to say she is going elsewhere. if you like being treated based on what your insurance covers and not on needs than this is your place read more

I have been a patient with this company for 15+ years with no problems until yesterday. I went in for my cleaning and was treated with so much disrespect. My check up has been this same for years and the current hygienist said I needed a deep cleaning. The dentist looked at my teeth and gums and stated they were good and all I need was the cleaning. I was given of a price over $2,000. I stated as I live on Social Security I could not afford to have that procedure and just wanted the regular cleaning. The hygienist came in and refused to do the cleaning since I could not afford the deep cleaning and walked me out of the office. I would not recommend this business. read more

I love this office. The staff are so nice and friendly willing to guide you through the process. As soon as I walked in Chelsea and Laura received me with a big and welcome smile. I met Dr Hannan also very welcoming; he gave me the information I needed to continue with my treatment. The assistants are great also each one of them say hello and made sure I was okay while waiting for my cleaning; and the cherry on top at the end I had my cleaning done by Nicky; very knowledgeable person I never felt judged by her at the contrary she help me to understand why it was so important to continue with my daily brushing and flossing. I even got a free E-toothbrush from Melissa the manager. Thank you for that. I hope this review helps you to make the decision and start going to this office. You won't regret it. Thank you Sabino Smiles!! read more

Sabino Smiles Dentistry - Nicky the hygienist!! - General Dentistry Near Me - Tucson, Arizona

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Dr. Hetal Patel was an incredible dentist for me to visit! When I walked in Andrea was the absolute perfect person to greet me. I get a little nervous at the dentist, but the dental assistant, Yari, and Dr. Patel eased my fears and made my entire visit extremely comfortable! After seated in the spacious and comfortable waiting room for a VERY SHORT amount of time, I was taken back to get my cleaning and check-up started. What's important to note about Dr. Patel is that she spends an incredible amount of time with each patient. It was my initial visit, and it's important to note that Dr. Patel took excellent care of me and answered all of my questions. She also gave me a ton of excellent advice on how I can better take care of my teeth at home. Finally, Courtney, my hygienist did a great job at cleaning my teeth and providing oral hygiene information. I'm glad I've finally found my dental practice for life! This is an EXCELLENT, state-of-the-art, modern, and comfortable dentist environment. This is the place to be! read more

They cause me more pain than I originally had . I went to them and the gave me a crown ,but then after the crown they said I needed a root canal...??? why would you put a crown on and the. Want to do a root canal?? I'm still in pain , and also my tooth is very sensitive. It's the worst place I've ever been to , and I have had a extensive am of work done on my mouth, necessary and cosmetic over the years and I'm very dissatisfied with sabino smiles dentistry. read more

My family and I had been going to this place for years and it had started out great then began to decline. First, our dentist left, then we had gone through several hygienists. Since then, they have made several large mistakes. They missed a broken tooth, told me my kid needed a crown (took her elsewhere and they said she just needed a filling), they misrepresent how much things will cost and charge for extras that are required but only add it in after the fact. We had a tooth we were waiting for and they told us the would call once it was in. Only to find out weeks later, it had been there all along. This place constantly tries to upsell all the time. I wonder how much of the dental work I had done was truly necessary. The only people I trust there is Chelsea and Dr. Patel. Those two are great. read more

Customer of six years. Went for my normal cleaning and was told that I needed a deep clean $800. I said I did not want this procedure. I was then told they could not clean my teeth. I said I wanted time to consider the treatment but in the meantime I wanted my teeth cleaned. Not possible. This all took 45 minutes. That is my last visit. Feels like a car dealership. read more

I have to say this must be the fastest anyone has gone in for an implant and bone graph. 4 months from beginning of implant to healing phase and final check up - the surgical techs bedside manner is top notch - everything was A+, from the implant financial coordinator to the doctor himself - only had three visits but like I said I'm happy with the results - the staff I met are friendly and always smiling - if your looking to support local please go to Arizona Oral & Maxillofacial Surgeons Special thanks to Dr Coles - Jodi ,Holly and both Sam and Samantha ~Johnny M Rodriguez read more

The worst staff and forcing you to spend money when it's was only diagnosed. My appointment took over an hour for a dental cleaning. Horrible office and people around the office. read more

I went there six months ago and I have been in pain ever since. Poor service, expensive and ambivalent to customers needs. I would not ever recommend this place to anyone who would want professional caring service! The worts organization I have ever been to. I wish I had known before I wasted my time and money! read more

Great experience today! They provided a same-day appointment due to tooth pain. They were also very patient with our family during a routine filler. Great customer service! read more

Just left Sabino Smiles and my teeth feel so clean! Lora, hygienist does an awesome job, Dr. Copeland is super nice, dental assistant did perfect X-ray, and Laurence was very helpful and friendly. Great place! Will go back for sure! read more

Went for my appointment to get my teeth cleaned. When I walked into the small lobby there were at least 5 people sitting in the lobby without masks on. The chairs were right next to each other - there was not even an attempt to social distance the patients. As someone with an pretty serious underlying medical condition, I went outside and tried to call the office to check in and wait outside until my appointment. I was on hold for 20 minutes and finally hung up. I called back an hour later and was told that they do not require face masks for patients and that the reason that they did not answer the phone was because they were really busy. I"ll find a dentist that puts my health and safety ahead of making money by cramming people into a small lobby with no safety precautions. read more

Dr. Hannan is sweet, patient, and knowledgeable. Tammy is my dental hygienist, she's amazing very professional and trustworthy. If it wasn't for Dr. Hannan and Tammy I probably would not continue to go there. I did not give five stars, at times pricing for certain procedures can be expensive. Being completely honest I did not compare any prices, but paying over $1000 for a single crown seemed expensive. read more

Do not go here!!!!! Warning!!! Worst experience ever! They charged my insurance $4000.00 for teeth cleaning when their ad says $39.00 It was no mistake. I called them to confirm and they said that is just what they do. I called my insurance and they confirmed as well. Not $400.00 but $4000.00!!!! They said obviously the insurance won't pay for this but will only pay $386.00. But I had already paid them $300.00 out of my own pocket. In what universe does a teeth cleaning cost almost $700.00. When I said that to Sabino smiles they just said, "Well, dental care is getting expensive". read more

After another dentist mentioned that the crown I had installed here at Sabino Smiles was done incorrectly ( I had gotten a 2nd opinion after experiencing pain from the crown ), I went back to get my money back. I have been back three times now for bite adjustments. I have never experienced anything like it as far as dentists go. To go back 3 times for the same tooth is an embarrassment, and I am STILL experiencing pain. The dentists here either don't care or are incompetent. Either way, STAY AWAY FROM SABINO SMILES DENTISTRY. read more

Going to get my teeth cleaned is not up there on my list of fun activities. However the Nicky is the most amazing dental hygienist! She uses numbing gel which makes the process as painless as it can be. She does a thorough job quickly and I am not made to feel ashamed by my irregular appointments. The last time I went to see Nicky they found a cavity. Thankfully the doctor was able to fix it the same day! Being that I travel over 45 minutes across town to see her I was really appreciative. The dentist was great too! Numbed me up so that I couldn't feel my eyeballs and fixed it super fast without any discomfort. The office staff keeps you up to date on how things are going price wise so you are not shell shocked when you check out. Nicky is a rockstar and I would follow her wherever she went. The fact that the dentists and office staff are fantastic and the office is squeaky clean with the latest and greatest equipment is just a fortunate bonus. read more

I had an appointment today for a cleaning at 9:00 am and got a couple of confirmations. I got a text this morning that the appointment was to be at 10:00 am, so I called to ask when it is. I was told by the receptionist that time was needed for updating the info, but the appointment would be about 9:45 to 10:00. I got there 9:30 and filled out the info with the receptionist, which took 5 minutes. (He sort of slipped and said the dentist was at a meeting "she had to get off to." At 10;00 I was taken back and had 6 -7 X-rays taken. Then, a few minutes later, I was taken to another room for the cleaning. After having a bib put on I waited maybe 5 minutes and someone came in and said the dentist was on "an emergency" and couldn't come in and I should go home. When I got home and called to tell them I was upset, the female said they didn't want my business anyway and hung up on me. I had been a customer maybe 6 - 8 months ago when they put a crown on a bad tooth. read more

Dr. Hetal Patel and hygienist Courtney Camper are absolutely incredible. Both incredibly gifted in their professions and I wouldn't trust anyone else with my dental care. Dr. Patel fixed a chip in my front tooth that I've had for years and I couldn't believe the difference it made in my smile. She is a truly gifted dentist and I have to say, not only did she fix my tooth, she helped my confidence. Courtney is the best hygienist that I have ever seen! My entire mouth felt so refreshed and she did such an amazing job keeping me out of pain and reassuring me throughout the visit. I would 10/10 recommend these providers! read more

Courtney cleaned my teeth today and she was absolutely stunning! She listened to all of my concerns and took care of every single one. I already loved this dentist office but now I have a person to request when I come back!! My pearly whites are perfect!! read more